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Kenneth Stillman Video

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Kenneth Stillman Video Reviews (4)

Review: We contracted Kenneth Stillman Video to complete our wedding video in June of 2007. We did not receive the standard definition video until almost a year later. And we are still waiting for the BluRay DVD we paid for as part of our video package. Mr. Stillman insisted he would provide us with such DVD when the format was decided (BluRay or HDDVD) and even after BluRay was decided to be the HD DVD format, we never received our DVD.

We tried to contact Mr. Stillman several times through email and phone to no avail.Desired Settlement: We would like to either receive the high definitely copy we paid for or would like to receive a partial refund of the package we purchased.

Business

Response:

Contract was completed.

Review: We contracted with Kenneth Stillman for the Standard Video Package for our wedding on 10/3/08 and the contract was not fulfilled as stated. The contract stipulated we would receive full coverage of bride preparations, ceremony, and reception filmed and edited in HD; full editing effects, transitions, and color lighting correction; incorporation of past photos and video; audio correction, mixing and mastering; individual tracks for the Prologue, Ceremony, Reception, and Preparations; custom dvd menu and graphics; 1 year of free web hosting of all your video tracks; online proofing; web ready versions of all your tracks; iPod video version of all your tracks.Desired Settlement: Fulfillment of the contract and ALL footage from the day. If there is no additional footage, a refund of the price of the standard package in the amount of $1500.

Business

Response:

Video was delivered a very long time ago and contract is complete.

Review: Kenneth Stillman Video recorded our wedding on 06/10/2006. He gave us three copies of the edited DVD and three ipo/web discs. This contained a montage of the day, the ceremony, reception, and a childhood photo montage. Within one to two years all three DVD's and all three data discs failed to work, although they were not damaged in any way. We contacted him and he said that this happens to the types of DVD's he uses and we should have made back up copies. We were never informed up front that the DVD's would eventually fail to work, as this has never happened to any other DVD's we have ever owned. Had he informed us of this up front we surely would have made backup copies.

Over the past five years we have contacted him many times begging for a new working copy of the DVD. We have emailed him and left many voice mails. He has never returned our calls, but has written back with very nasty responses. At first refused to give us new copies. Finally, after years of this, he agreed to send us a new copy and asked to never hear from us again. That was 15 months ago and we still have not received the working copy.

Not only are we out the original $1600, but more importantly, this personal momento that we hoped to have forever is gone. All we want is a working copy of the DVD with the montage of the day, the reception and the ceremony.Desired Settlement: We want a working copy of the DVD. We will then make our own back up copies. We also request that he tells his new clients that the DVD's will eventually fail and that they should make back up copies, to avoid this happening to anyone else.

Business

Response:

I have been in business for 8 years and have filmed and delivered over 600 weddings and this is the FIRST couple to ever ask for another copy of a video. The DVDs were in fine working order as evidenced by the fact they they did not fail for over 5 years. However I have no control over how they store or maintain their video library. There is nothing in my contract that states that their video will be archived for an indefinite amount of time. Doing so would be impractical as I will eventually pass away. There is not a wedding video or photography company on EARTH that can guarantee that their digital files will work forever or that they can provide replacements for an indefinite amount of time.

Review: I contracted Kenneth Stillman Videos to video tape a wedding in February of 2012. The contract states that he will deliver the final video tape within a year unless a reasonable excuse is provided. It's been over 2 years since my wedding and I have not received any contact from Kenneth Stillman Videos for over a year and never received the the finished product I paid in full for.Desired Settlement: At this point I do not want to pursue getting the video from this company unless it's finished. I want the raw footage. This company can keep my money, but due to their business practices my wife and I cannot watch the video of our wedding night, We are willing to pay some one else to finish it, but we need the raw footage. There should be no excuse as to why this cannot be done, if the excuse is that it does not exist anymore because the product is finished and delivered, that's a lie. If the excuse is that he doesn't have the footage anymore for another reason, than I can only believe he maliciously took my money and had never intended to fulfill the contract.

Business

Response:

The video will be delivered within 30 days

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Description: Video Production Services

Address: 1970 Veterans Highway  F-3, Levittown, Pennsylvania, United States, 19056

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