Kenneth's Hair Salons & Day Spas, Inc.

I responded to *** *** email regarding this matter the day that it happened. I apologized and even before knowing the details, offered to have *** *** back in to have her service done and that of course, we would take care of the charges, she didn't respond. After doing some
research, while it certainly was our error, it is believed that when *** came to the reception area to collect *** *** for her appointment, that she was in the back with *** and her daughter.Again, it is our error, our receptionist should have been aware of *** *** whereabouts. While it is not our policy to refund gift cards, it is obvious that *** *** and her daughter will not be doing business with us in the future, so with that, I will be issuing the refund. It will be refunded in the original form of payment, back to *** *** credit card

I responded to *** *** email regarding this matter the day that it happened. I apologized and even before knowing the details, offered to have *** *** back in to have her service done and that of course, we would take care of the charges, she didn't respond. After doing some
research, while it certainly was our error, it is believed that when *** came to the reception area to collect *** *** for her appointment, that she was in the back with *** and her daughter.Again, it is our error, our receptionist should have been aware of *** *** whereabouts. While it is not our policy to refund gift cards, it is obvious that *** *** and her daughter will not be doing business with us in the future, so with that, I will be issuing the refund. It will be refunded in the original form of payment, back to *** *** credit card.

Hi, ***.I apologize that you were inconvenienced, that certainly isn't our intention and not what we expect your service experience to be. I assure you that I will address your concerns with all necessary staff members. I will also credit your account with us for your next eyebrow
waxing to be done at no cost.I'm sorry again for the inconvenience, I appreciate you bringing this to my attention and giving me the opportunity to address your concerns. If there is anything else I can do for you, please do not hesitate to contact me. Sincerely,*** ***Administrative Operations Manager###-###-####