Kenneth's Wine Country Paving

Ms [redacted] was enrolled in our program from July 17, through September 26, She attended the entire program (hours) and signed her attendance training card for this daily She passed the tests that were given during that time and received her Certificate of Completion for successfully completing the course.Ms [redacted] 's first appointment to take her DMV Drive test was scheduled for September 25, 2017, but she did not feel she was ready even though she was successful in passing the course We rescheduled her DMV drive appointment for October 18, On October 9th, Ms [redacted] was given hours of additional training (all additional training scheduled was at no additional cost).The morning of October 18, she called and advised us that she could not take her DMV appointment that day because her dog had passed away We again rescheduled her DMV test for November 7, 2017.Between October 18th and November 7th she was scheduled for some additional training which she did not show up for, and did not show up for her scheduled DMV test on November 7th.When she was contacted she advised staff that she still didn't feel she was ready to test She also requested that any additional training be with a different Instructor We again rescheduled her DMV appointment for December 18, and also scheduled her for additional training on December 4th, 5th, and 6th with a different Instructor per her request These additional training dates were confirmed with her about the 27th of November Ms [redacted] did not show up for the training and did not call.On December 4th, we received the complaint from the Revdex.com Everything in this response is documented information Ms [redacted] has a DMV test scheduled for December 18th and we have been unable to contact her.Ms [redacted] has completed the training program and received her Certificate of Completion At this time we have done everything possible to accommodate and help Ms [redacted] and are still willing to do so, and therefore we feel there is no refund due Ms [redacted] [redacted] ,President

I am rejecting this response because: First offI have no concerns about being dismissed from this CDL-A training program, only my deposit being refundedSecond offI DID NOT EXECUTE A TOTAL OF HOURS; being in the classroom and my first day out in the yard (which was approxminutes) yielded only half of those hoursAll of this being saidI understand having to pay a fee of $for materials/books, which was stated on my records/receiptsThus, for not continuing this program I SHOULD BE REFUNDED THE $RESIDUAL DUE TO MEI know that I am not being treated fairly and that I am being cheated out of what's rightfully mine

In response to the complaint received, the Complainant enrolled in our Class A Commercial Drivers License Program that was scheduled to start September 24, and to complete on November 13, 2015.The first hours of the program is five 8-hour days of Classroom training During this time
the complainant left class early days, October 1st and October 2nd The first day he told the Classroom Instructor he had to go see someone The second day he left early he said he had some business to take care of Our Admissions Representative tried to explain to him the importance of the Classroom training information Our Manager then spoke with him and told him that if he left now he would miss taking the final classroom exam and that he had to take the test before he could start the Practical field training in the truck The Complainant became belligerent and yelled at the Manager that he knew everything that was going to be covered and that he would take the tests next week He then leftOn October 7, (his 3rd day of Practical training) the Instructor was showing the students how to perform an In-Cab Air-Brake Safety Check that is required to be performed by the Student for a DMV Examiner to pass and receive a CDL from the State The Instructor had the students perform the Air-Brake Check as required, but when it was the Complainant's turn he refused to do it.When they got out of the truck the Complainant went to a break area and immediately was on his phone The Instructor informed the Manager about the situation and our Manager went to where the Complainant was and asked him about the Air-Brake Check The Complainant informed the Manager that he did perform the Air-Brake Check The Manager turned to the Instructor who was also there, and the Instructor informed the Manager that he did not perform the Air-Brake Safety Check The Complainant then told the Manager that he did not perform the check because it was too late and he knew it 100% and that stuff was a waste of time. The Manager tried to explain to him that he had to perform that check without mistakes for the DMV in order to receive his CDL The Complainant again became angry and belligerent and yelled at the Manager and Instructor that he knew the Air-Brake Check 100% and it was a waste of time.The Complainant then began verbally attacking the Instructor (who is Hispanic) and has been Instructing for several years The Complainant said he could not understand anything he says The Manager tried to calm him down, but the Complainant got on his bike and rode off yelling and screaming until he was gone.On October 8th, I received a message from the Complainant that he wanted to talk with me I called him on his phone at about 9:AM and he told me he had problems with the Manager and Instructor in Stockton I asked him if he would meet with me He said that would be great An appointment was made for that afternoon at 2:PM at the Stockton Campus I waited until 3:PM, but he did not show I attempted to reach him by phone, but there was no answer I attempted to call him again later that evening but there was no answer.On the morning of October 9th, we received the complaint from the Revdex.com The Complaint showed it was filed at 3:PM, which was after the time we had a scheduled meeting to discuss this.On October 12thI received a message that he did not meet with me because he was waiting on State Rehab to buy him a new bike.I can only conclude that the Complainant has decided he is not returning to the program because he asked that funds be returned to the Department of Rehab His Deptof Rehab Counselor has been kept informed of the situation from the start As of this time the Department of Rehabhas not yet been billed for anything as our billing is pro rated based on the amount of course completed.*** ***President

At the time of this complaint Mr*** had already been scheduled to come in for additional training and had a DMV exam scheduled for 02-04- Mr*** had received his full amount of training as per our contract as well as additional training hours that were provided to him at no charge Mr*** came in for training with our Instructor, went to his scheduled DMV exam and received his Commercial Driver’s License on 02-04-

I am rejecting this response because: First offI have no concerns about being dismissed from this CDL-A training program, only my deposit being refundedSecond offI DID NOT EXECUTE A TOTAL OF HOURS; being in the classroom and my first day out in the yard (which was approxminutes) yielded only half of those hoursAll of this being saidI understand having to pay a fee of $for materials/books, which was stated on my records/receiptsThus, for not continuing this program I SHOULD BE REFUNDED THE $RESIDUAL DUE TO MEI know that I am not being treated fairly and that I am being cheated out of what's rightfully mine

Our records show Mr*** initialed his attendance for hours of our hour training program Our refund policy is that a student may receive a pro-rated refund if he/she has completed sixty (60) per cent or less of the period of attendance. The pro-rated amount due for his training is greater than the amount he paid There is no refund due.*** ***

I am rejecting this response because: I DID NOT put in hours, only the first week in the classroom, which is under hoursAfter completing the classroom I barely started the first day of my training out in the yardFurthermore; on that day I barely spent an hour, if even thatI had some kind of " pass-out spell" and the instructor called EMSAfter leaving the ER department I simply leftThe next day I talked to WPTS administration and was told I was dismissed, until being seen and deemed medically safe by the Dept of TransportationAll this being said here; I know I legally have the right to be refunded my downpaymentI didn't quit my attendance here at Western Pacific, something happened that sabotaged itweek (business days) in the classroom, about hours each day, and no more than hour out in the yard is the total time I have spent at WPTSAll this being said here, I have the EMS and ER bills that state the time and dates of my incident out in the yardAlso, Classroom time wasn't necessaryI already had a CDL-A permit well before my attendance at WPTS

Ms*** was enrolled in our program from July 17, through September 26, She attended the entire program (hours) and signed her attendance training card for this daily She passed the tests that were given during that time and received her Certificate of Completion for
successfully completing the course.Ms***'s first appointment to take her DMV Drive test was scheduled for September 25, 2017, but she did not feel she was ready even though she was successful in passing the course We rescheduled her DMV drive appointment for October 18, On October 9th, Ms*** was given hours of additional training (all additional training scheduled was at no additional cost).The morning of October 18, she called and advised us that she could not take her DMV appointment that day because her dog had passed away We again rescheduled her DMV test for November 7, 2017.Between October 18th and November 7th she was scheduled for some additional training which she did not show up for, and did not show up for her scheduled DMV test on November 7th.When she was contacted she advised staff that she still didn't feel she was ready to test She also requested that any additional training be with a different Instructor We again rescheduled her DMV appointment for December 18, and also scheduled her for additional training on December 4th, 5th, and 6th with a different Instructor per her request These additional training dates were confirmed with her about the 27th of November Ms*** did not show up for the training and did not call.On December 4th, we received the complaint from the Revdex.com Everything in this response is documented information Ms*** has a DMV test scheduled for December 18th and we have been unable to contact her.Ms*** has completed the training program and received her Certificate of Completion At this time we have done everything possible to accommodate and help Ms*** and are still willing to do so, and therefore we feel there is no refund due Ms***.*** ***,President

In response to the complaint received on 11/23/from
*** ***, Mr*** was enrolled in our Class A CDL training program
from December 11, to February 4, He completed the entire
course as per his contract, and attended additional training after that.The
instructors
that worked with him all agreed that he was doing fine and
progressing as he should When it came time for his Skills Test at the
DMV, he failed his Air Brake Safety Check He said he failed but the way
he performed the test is more precise than the way the tester wanted it
He also stated that the woman testing him didn't have a CDL and that he
had argued with pretty much every one there at the DMV, but got no where
Further he said if I get that "Black Woman" again I'm walking
away before I even get tested These statements are directly from an
email he sent to us on February 17, We
have copies of numerous emails from Mr*** blaming everyone from the
agency that was paying for his training to everyone at Western Pacific
Truck School,
and DMV examiners as the various reasons for his failures These emails
are filled with remarks and language that I won't put in this response
We have all of these emails to substantiate what has occurred and been
said.Western Pacific
Truck School has not and does not
falsify documents Mr*** has continued for many months posting
negative statements on social media websites including using various
names Western
Pacific Truck
School has a
placement rate of 85%+ These placements represent our students that have
completed, tested and started new careers We have many major trucking
companies such as *** *** *** *** *** *** *** *** and many more including many local companies that send their
recruiters to our schools in an attempt to hire our students prior to
graduation because they know our students receive quality training.Western Pacific
Truck School did everything
possible for Mr*** and we are very sorry he feels the way he does
As for as a refund, Mr***'s training was paid for by a third party
agency and he is owed no refund.We
also received a negative Revdex.com customer review on December 1, by Mr
*** and this response should also answer that review.*** ***President/CEO

In response to Complaint ID# ***, Mr*** enrolled in our Tractor Trailer Operator Program that began on April 14, and was scheduled to end on June 6, 2016. Mr*** attended hours of the program. On April 25, while attending training he lost consciousness and
appeared to have some type of seizure. He was taken to the hospital by ambulance. He informed us that after he arrived at the hospital he was feeling better and left prior to being checked by a Doctor. When he lost consciousness he immediately became medically unqualified per Federal Department of Transportation Regulations Mr*** at no time gave us a return to duty status clearance from a Doctor and subsequently he was dropped from the course as we were unable to continue his training without this. Mr*** financed the program through Western Pacific Truck School He made a down payment of $1,with a balance remaining of $3, The program is a total of hours of which he attended hours (26.25% of the program) Per our refund policy which is in our school catalog (this policy is per the guidelines required by the State of California) Mr*** owed $for the training hours he received He made a down payment of $1,which leaves a balance owed of $384.94. While we are very sorry for Mr***’s medical situation that caused this, we ultimately have the duty and responsibility for the safety of our staff and students as well as the general public on the road to ensure our drivers are medically qualified per DOT regulations. However, Western Pacific Truck School would be willing to forgive the remaining $balance that he still owes. *** ***President/CEO

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Good afternoon,I had receive additional training this past weekend and they did helped me to obtain my trucking
license on 2/04/I have not receive my certification that estates I had completed it the course. thank you

I am rejecting this response because their facts are scethy & untrue we still have the fact that out of my weeks of skills training were wasted by the instructor they hired & all of my other claims which were not disputed & hurt my education & caused a great deal of stress & the additional training hrs are misleading because what they don t tell you is that I had to share those sessions with or other students like regular class , & I think an investigation is in order because those hrs don t match my records or log books , also iv e never missed anything because of a headache & unlike what mrvanallen said I missed my feb 12th apt because I d been up most of the night with a headache & according to the dept of transportation it s illeagal to drive with a lack of sleep for public safety reasons ,its also ileagal to drive when your e sick too & I was sick on march 3rd& not capable of getting behind the wheel of a big rig safely that day & I was not notified that I would be dropped & I refuse to pay $5,according to my contract to wpts & an additional $to another school complete wpts s promiss & commitment help me get my cdl until I obtain it & Iv e read my contract & student catalog & have abided by the rules of both & didn t see any provision that allows them to drop me so if there is such a provision I would like to know what it is so I ll know whether or not to take this matter to small claims court