Kenneth's Wine Country Paving

Mr. [redacted] enrolled in our Tractor Trailer Operator Program that began on October 9, 2014 and completed on December 2, 2014.  He signed a contract for 160 Hours of Training.  Mr. [redacted] attended 42 Hours of Classroom.  After completing the classroom portion, he took his...

written test at DMV and received his CDL Learner’s Permit.  His first drive test appointment was then scheduled for December 18, 2014.  The Drive Test appointments are scheduled through the Department of Motor Vehicles and are 30-45 days out.  We have no control over getting sooner appointments.Mr. [redacted] then attended 120 hours of Practical Training in and around the truck.  He completed the practical training.  We took him to DMV for his practical drive test on December 18th and he failed the skills portion of the test.  We immediately rescheduled a test for him with the DMV for February 12, 2015 (this was the first available appointment with DMV).Mr. [redacted] was given 12 additional hours of training at no additional charge from December 18, 2014 to February 12, 2015.  The morning of February 12th at about 7:20 AM, Mr. [redacted] called and advised [redacted], the Campus Manager, that he could not make his test because he had a headache.  [redacted] advised him to see if he could take something or rest and try and get rid ofhis headache because if he had to reschedule his test it would be another 30-45 days out.Mr. [redacted] did not show up for his test appointment on February 12th.  We then scheduled another test for him and were able to get it for March 3, 2015 at 8:00 AM.  Mr. [redacted] was then given 6½ additional hours of training (2½ hours on February 25th, and 4 hours on Feb. 26th) at no additional charge.He called once again on March 3, 2015 and said that he couldn’t make it, that he had a headache. [redacted] advised him that he could not continue training him and was going to have to drop him.Mr. [redacted] was in my office on April 8th and we had a conversation.  Mr. [redacted] told me that he no longer had a toothache and he was ready to train some more and test again.  I advised Mr. [redacted] that I would check into it and someone would let him know. After reviewing the student file and speaking with [redacted], it was determined that we had more than fulfilled our obligation to Mr. [redacted] and there was nothing more we could do for him.Mr. [redacted] received 18½ additional hours of training beyond the 160 hours for the course.  These hours and dates are noted on his daily training card and are listed below. Dec. 8, 2014 – 1 hourJan. 6, 2015 – 1 hourJan. 20, 2015 – 4 hoursFeb. 10, 2015 – 2 hoursFeb. 11, 2015 – 4 hoursFeb. 25, 2015 – 2½ hoursFeb. 26, 2015 – 4 hoursTotal 18½ hoursIt should be noted that per the signed contract our charge for additional training is $100 per hour and we charged Mr. [redacted] nothing for the additional 18½ hours of training he received beyond the scheduled course hours.We feel we have more than fulfilled our obligation.  Mr. [redacted] was provided the contracted hours of training, plus the additional training over and above the standard course hours.  We also had truck and instructor available for all of his scheduled DMV test appointments.  He continued to cancel his test appointments and we have gone above and beyond to try and help him get hisCommercial Drivers License.Regarding the disputed amount $5820:  Mr. [redacted] made a down payment of $1095 (in two payments of $547.50 each) plus $2.50 for the Student Tuition Recovery Fund Fee (which is paid to the Bureau for Private Postsecondary Education) and he financed the remaining amount of $3700 for the course. He has made payments as follows:$75.00 payment due 1/16 and paid on 1/23 (late charge was applicable, however we did not charge him)        $75.00 payment due on 2/16 and paid on 2/18 (late charge was applicable, however we did not charge him)$152.43 payment due on 3/16 and paid on 4/7 (late charge of $10.00 was applied - total paid was 162.43)$152.43 payment due on 4/16 and paid on 4/7 As of 04/21/15:  Payments made on the financed balance total $454.86 (earned interest 219.07 and principle payment of 235.79) and balance due if paid on this date (4/21/15) is $3,464.21.The cost of the course he enrolled in is as follows:Tuition - $4,495.00STRF Fee - $2.50Registration Fee - $250.00Supplies - $50.00Total - $4,797.50Mr. [redacted] also paid for incidental expenses (these costs are paid to a third party service provider):DMV Driving Record Printout - $5.00DMV Permit Fee - $70.00DOT Physical - $60.00DOT Drug Testing Program - $75.00Total Incidental Expenses - $210.00The terms and amounts due are as reflected on his Enrollment Agreement and Tuition Installment Contract. Mr. [redacted] (and any Co-signers as applicable) are responsible for making all payment obligations per the terms of the contract.[redacted]President

In response to Complaint ID# [redacted], Mr. [redacted] enrolled in our Tractor Trailer Operator Program that began on April 14, 2016 and was scheduled to end on June 6, 2016.  Mr. [redacted] attended 42 hours of the program.  On April 25, 2016 while attending training he lost consciousness and...

appeared to have some type of seizure.  He was taken to the hospital by ambulance.  He informed us that after he arrived at the hospital he was feeling better and left prior to being checked by a Doctor.   When he lost consciousness he immediately became medically unqualified per Federal Department of Transportation Regulations.  Mr. [redacted] at no time gave us a return to duty status clearance from a Doctor and subsequently he was dropped from the course as we were unable to continue his training without this.      Mr. [redacted] financed the program through Western Pacific Truck School.  He made a down payment of $1,095.00 with a balance remaining of $3,700.00.  The program is a total of 160 hours of which he attended 42 hours (26.25% of the program).  Per our refund policy which is in our school catalog (this policy is per the guidelines required by the State of California) Mr. [redacted] owed $1479.94 for the training hours he received.  He made a down payment of $1,095.00 which leaves a balance owed of $384.94.  While we are very sorry for Mr. [redacted]’s medical situation that caused this, we ultimately have the duty and responsibility for the safety of our staff and students as well as the general public on the road to ensure our drivers are medically qualified per DOT regulations.  However, Western Pacific Truck School would be willing to forgive the remaining $384.94 balance that he still owes. [redacted]President/CEO

In response to the complaint received on 11/23/2015 from
[redacted], Mr. [redacted] was enrolled in our Class A CDL training program
from December 11, 2014 to February 4, 2015.  He completed the entire
course as per his contract, and attended additional training after that.The
instructors...

that worked with him all agreed that he was doing fine and
progressing as he should.  When it came time for his Skills Test at the
DMV, he failed his Air Brake Safety Check.  He said he failed but the way
he performed the test is more precise than the way the tester wanted it.
 He also stated that the woman testing him didn't have a CDL and that he
had argued with pretty much every one there at the DMV, but got no where.
 Further he said if I get that "Black Woman" again I'm walking
away before I even get tested.  These statements are directly from an
email he sent to us on February 17, 2015.    We
have copies of numerous emails from Mr. [redacted] blaming everyone from the
agency that was paying for his training to everyone at Western Pacific
Truck School,
and DMV examiners as the various reasons for his failures.  These emails
are filled with remarks and language that I won't put in this response.
 We have all of these emails to substantiate what has occurred and been
said.Western Pacific
Truck School has not and does not
falsify documents.  Mr. [redacted] has continued for many months posting
negative statements on social media websites including using various false
names.  Western
Pacific Truck
School has a
placement rate of 85%+.  These placements represent our students that have
completed, tested and started new careers.  We have many major trucking
companies such as [redacted] and many more including many local companies that send their
recruiters to our schools in an attempt to hire our students prior to
graduation because they know our students receive quality training.Western Pacific
Truck School did everything
possible for Mr. [redacted] and we are very sorry he feels the way he does.
 As for as a refund, Mr. [redacted]'s training was paid for by a third party
agency and he is owed no refund.We
also received a negative Revdex.com customer review on December 1, 2015 by Mr.
[redacted] and this response should also answer that review.[redacted]President/CEO

This isn’t a response to my complaints so much as an attack
on my character in an attempt demean the credibility of my statements.  WPTS said,“When it came time for his Skills Test at the DMV, he failed his Air
Brake Safety Check.  He said he failed but the way he performed the test
is more precise than the way the tester wanted it.  He also stated that the
woman testing him didn't have a CDL and that he had argued with pretty much
every one there at the DMV, but got nowhere.  Further he said if I get
that "Black Woman" again I'm walking away before I even get tested.
 These statements are directly from an email he sent to us on February 17,
2015. “The implication that I am or said anything racist is laughable.  I did not know the name of my examiner, but
she was the only African American inspector at the location – her skin color was
an obvious description.  Putting, “Black
Woman” in quotation marks also makes it sound like I used an ethnic slur, which
I did not.  I actually hung out with one
of their trainers, who was also black, that entire day, to see how my fellow
students were doing.  The majority
failed. Secondly, I performed the governor cut in check the same
exact way my trainer every day, and I was not corrected. The examiner failed me
because I, “did not wait long enough” before pressing the brake for a chance
for the governor to cut in.  I made a
very justifiable argument by showing them exactly how the California Commercial
Drivers Handbook described the test, which stated absolutely no duration to
wait between brake application.  Further,
I checked the federal handbook and saw no such duration. I even contacted the
man in charge of the handbook, and he could provide no validity to my reason
for failure.  However, I did talk to
every examiner at the DMV, and they all claimed it was a justified reason for
failure.  I also talked to the other
trainers at WPTS and they said it was known that that was a basis for failure.
My instructor alone did not know. I warned my fellow students that day before
they took their test so they would not fall victim to the same thing.   While it was only stated by WPTS to make me
sound argumentative, my method for testing the air brakes is actually more
precise than what the examiner wanted, but the reasons for that are off topic.  I did not want the examiner I had again
because she also said I did not inspect many things I had – she passed me on my
pre-trip inspection anyway, but with a much lower score than I should have
gotten. Both of my instructors at the school gave me near perfect
scores, but I was by all measures an incompetent driver.WPTS said,“Mr. [redacted] was enrolled in our Class A CDL training program from
December 11, 2014 to February 4, 2015.  He completed the entire course as
per his contract, and attended additional training after that.” The school misleads people into accounting for training they
were not provided.  We are told to fill
out logbooks in specific ways to meet DOT standards, and that is used as proof
of training, even if most of that time had no training involved at. There was
absolutely no attempt at all to address my accusation that they have people
account for training when no training was provided. (Like the day they had us
come on Christmas eve only to find one trainer for all of us, one truck, and
the truck broke down moments later.)  -
probably because it can’t be defended.WPTS said,“Western Pacific Truck School has not and does not falsify documents.
 Mr. [redacted] has continued for many months posting negative statements on
social media websites including using various false names.  Western
Pacific Truck School has a placement rate of 85%+.  These placements
represent our students that have completed, tested and started new careers. “I made no claim to Western Pacific falsifying documents. On
the contrary, I claim that they mislead people into providing documentation with
false implications.  Further, they made
false statements to the organization that funded me about me, but nothing of
that was documented. At that time, I was able to prove these accusations were
incorrect from phone logs, but the organization did not care to let me follow
through. I have not posted negative comments on social media websites
for months. I posted a negative review on October 27, 2015 on Facebook under my
actual name, and I have defended that review as is necessary since. (which has
required making new accounts with the same name since the school blocks me.)
Perhaps they believe that I am also someone else that is dissatisfied with the
school, or perhaps they are lying.  I
also posted negative reviews on yelp and google, both of which are also under
my real  name. Further, I had social
media sites take down false reviews. The most recent annual report on the Stockton campus puts
the exam passage rate at 55%. This can be seen on their own website: [redacted]  Some of their numbers don’t pass a simple
logic check, but that is a tangent that would bore people from reading more
important matters. WPTS said, “We have many major trucking companies such as [redacted] and many more
including many local companies that send their recruiters to our schools in an
attempt to hire our students prior to graduation because they know our students
receive quality training.”Those recruiters also post ads on [redacted]; does that mean
craigslist is also a place to find quality training? Or maybe just a beating
heart and the ability to turn a steering wheel, hopefully without hitting
something.   WPTS said,“Western Pacific Truck School did everything possible for Mr. [redacted]
and we are very sorry he feels the way he does.  As for as a refund, Mr.
[redacted]'s training was paid for by a third party agency and he is owed no
refund.”You did everything possible for me? I could write a book on
the ways you failed me and other students. Having me show up for training and
sign in, only to discover that there was no one or no truck to train me really
helped, especially since you used that as proof that you had given me
additional training to the organization funding me.  It also really helps to be trained in a way
specific to a certain trailer, only to be provided a different trailer to take
the exam in.  Or how about when I requested
the only truck you have that isn’t garbage for the last exam, and you gave me a
junk truck I’d never trained in at all, after literally months without any OTR
practice at all. (You wouldn’t even let me drive there for practice.)  And this is the tip of the iceberg. You did
everything you could for me…  It’s a bit
late to pretend anything of the sort, especially after your long attempt to
attack my character before it.WPTS said, “We also received a negative Revdex.com customer review on December 1, 2015 by
Mr. [redacted] and this response should also answer that review.”They took it down already. You do not have to worry. Further, the last time I was there, there was a load bearing
beam holding up the overhang of the garage that has a slight buckle in it from
where a truck hit it. There was also paint in the buckle where the truck caught
it.  I am uncertain if they have had it
inspected or replaced, but the last time I discussed it, a trainer from the
school denied it had even happened.

I am rejecting this response because: First off..... I have no concerns about being dismissed from this CDL-A training program, only my deposit being refunded. Second off.... I DID NOT EXECUTE A TOTAL OF 42 HOURS; being in the classroom and my first day out in the yard (which was approx. 45 minutes) yielded only half of those 42 hours. All of this being said.... I understand having to pay a fee of $50 for materials/books, which was stated on my records/receipts. Thus, for not continuing this program I SHOULD BE REFUNDED THE $1045 RESIDUAL DUE TO ME. I know that I am not being treated fairly and that I am being cheated out of what's rightfully mine.

Ms. [redacted] was enrolled in our program from July 17, 2017 through September 26, 2017.  She attended the entire program (160 hours) and signed her attendance training card for this daily.  She passed the tests that were given during that time and received her Certificate of Completion for...

successfully completing the course.Ms. [redacted]'s first appointment to take her DMV Drive test was scheduled for September 25, 2017, but she did not feel she was ready even though she was successful in passing the course.  We rescheduled her DMV drive appointment for October 18, 2017. On October 9th, Ms. [redacted] was given 4 hours of additional training (all additional training scheduled was at no additional cost).The morning of October 18, 2017 she called and advised us that she could not take her DMV appointment that day because her dog had passed away.  We again rescheduled her DMV test for November 7, 2017.Between October 18th and November 7th she was scheduled for some additional training which she did not show up for, and did not show up for her scheduled DMV test on November 7th.When she was contacted she advised staff that she still didn't feel she was ready to test.  She also requested that any additional training be with a different Instructor.  We again rescheduled her DMV appointment for December 18, 2017 and also scheduled her for additional training on December 4th, 5th, and 6th with a different Instructor per her request.  These additional training dates were confirmed with her about the 27th of November.  Ms. [redacted] did not show up for the training and did not call.On December 4th, we received the complaint from the Revdex.com.  Everything in this response is documented information.  Ms. [redacted] has a DMV test scheduled for December 18th and we have been unable to contact her.Ms. [redacted] has completed the training program and received her Certificate of Completion.  At this time we have done everything possible to accommodate and help Ms. [redacted] and are still willing to do so, and therefore we feel there is no refund due Ms. [redacted].[redacted],President

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Good afternoon,I had receive additional  training this  past weekend and they did helped me to obtain my trucking...

license  on 2/04/16. I have  not receive my certification  that  estates  I had completed it the course.                                                                                             thank you..

Our records show Mr. [redacted] initialed his attendance for 42 hours of our 160 hour training program.  Our refund policy is that a student may receive a pro-rated refund if he/she has completed sixty (60) per cent or less of the period of attendance.  The pro-rated amount due for his training is greater than the amount he paid.  There is no refund due.[redacted]