Kenny Ross Automotive Group

I purchased my vehicle in November 2018. Approximately 3 weeks into purchasing it, I noticed it was making loud noises in the rear suspension. I tried contacting Kenny Ross Ford South to get it serviced and I was not able to get an appointment until late April. By that time, it also was making very loud noises in the front/left side when turning. In April/May they replaced the Rear End Unit. They gave me an Enterprise rental in the meantime. After this repair, my vehicle began to swerve while I'm driving at any speed, while driving straight or while turning and in any weather condition. When it does this, the traction control light blinks (traction control goes off). It did not do this before the repair. It is now late October and it still has this issue. It still makes noise in the back intermittently. There is also a plastic covering piece that fell down in March that I asked them to put back in place at the service appointment, they said they would but did not do so. I went to get an oil change on 10/20/19 and they had to take this cover off because it was in the way of their workspace. I have continuously tried calling the service department since May to get my vehicle looked at, but they do not answer, return my voicemails, or offer me a rental vehicle so my car can be serviced. I was able to speak with them on 2 occasions in August and set up an appointment for September 4th when they said a rental would be available. I took my vehicle in, and they told me no rental was available for me and to call back later in the day. When I did so, the GM of the service department told me my name was the first one on his desk and as soon as a rental was available he would call me and let me know so I could bring my car in. I waited 4 weeks to call back, left the GM a voicemail to check on the status of their rentals, but never received a response. I have spent months trying to call and leave voicemails to bring my car in for servicing to no avail. In the rare occasion I do get to talk to someone, they always claim to only own 3 rental vehicles to lend out, but I know they work through an external rental department and have no issues getting rental vehicles for their customers. I can understand if they are busy but not returning phone calls for 6 months shows a complete disregard for customers with serious concerns and needs. I filed a claim with Ford Motor Company, but I could not proceed until my vehicle was inspected by a verified Ford dealership.

I purchased my vehicle in November 2018. Approximately 3 weeks into purchasing it, I noticed it was making loud noises in the rear suspension. I tried contacting Kenny Ross Ford South to get it serviced and I was not able to get an appointment until late April. By that time, it also was making very loud noises in the front/left side when turning. In April/May they replaced the Rear End Unit. They gave me an Enterprise rental in the meantime. After this repair, my vehicle began to swerve while I'm driving at any speed, while driving straight or while turning and in any weather condition. When it does this, the traction control light blinks (traction control goes off). It did not do this before the repair. It is now late October and it still has this issue. It still makes noise in the back intermittently. There is also a plastic covering piece that fell down in March that I asked them to put back in place at the service appointment, they said they would but did not do so. I went to get an oil change on 10/20/19 and they had to take this cover off because it was in the way of their workspace. I have continuously tried calling the service department since May to get my vehicle looked at, but they do not answer, return my voicemails, or offer me a rental vehicle so my car can be serviced. I was able to speak with them on 2 occasions in August and set up an appointment for September 4th when they said a rental would be available. I took my vehicle in, and they told me no rental was available for me and to call back later in the day. When I did so, the GM of the service department told me my name was the first one on his desk and as soon as a rental was available he would call me and let me know so I could bring my car in. I waited 4 weeks to call back, left the GM a voicemail to check on the status of their rentals, but never received a response. I have spent months trying to call and leave voicemails to bring my car in for servicing to no avail. In the rare occasion I do get to talk to someone, they always claim to only own 3 rental vehicles to lend out, but I know they work through an external rental department and have no issues getting rental vehicles for their customers. I can understand if they are busy but not returning phone calls for 6 months shows a complete disregard for customers with serious concerns and needs. I filed a claim with Ford Motor Company, but I could not proceed until my vehicle was inspected by a verified Ford dealership.

On very rare occasions do I write a negative review, but my experience at this dealership was deceitful and odd to say the least. After finding a vehicle I really liked at a price I loved on a Saturday, I'd agreed with my salesman to come do the paperwork and pick my car up on Monday after they'd had a chance to install a hitch and clean it up for me. My salesman assured me I'd be in and out in no time.

When I arrived Monday, my salesman was out for the day. No big deal. After meeting with another salesman, they had a hard time finding my car, and so I did financial work with Mr Valentine who assured me all the work that needed completed, including the hitch installation, had been done. (Another note: when I declined the expanded warranty his tone had changed significantly. At first he'd tried selling me an additional warranty for $2200; but when I said no, he dropped it to $1700... how is that possible?)

After waiting nearly two hours for my vehicle, it was finally ready and I was ready to get home, only to find after my hour long drive that there was not a hitch installed. Aggravated due to my hour long commute each way, I texted the sales person who'd helped me that day and he also said they'd "hook me up".

I emailed my sales person and received the response attached; regarding my hitch that he was "going to give me out of his storage unit." What?! Strange at best. After a few follow up emails, you guessed it, no hitch, no return calls, but my check sure did clear no problem.

From a salesman who told me he'd have everything ready to go (apparently with a hitch from his storage unit) to a financial manager who can knock $500 off a warranty AND promises work has been done without verification, ("hitch was installed, yep") to poor all around follow up I can say with confidence I'll never shop Kenny Ross again.

On very rare occasions do I write a negative review, but my experience at this dealership was deceitful and odd to say the least. After finding a vehicle I really liked at a price I loved on a Saturday, I'd agreed with my salesman to come do the paperwork and pick my car up on Monday after they'd had a chance to install a hitch and clean it up for me. My salesman assured me I'd be in and out in no time.

When I arrived Monday, my salesman was out for the day. No big deal. After meeting with another salesman, they had a hard time finding my car, and so I did financial work with Mr Valentine who assured me all the work that needed completed, including the hitch installation, had been done. (Another note: when I declined the expanded warranty his tone had changed significantly. At first he'd tried selling me an additional warranty for $2200; but when I said no, he dropped it to $1700... how is that possible?)

After waiting nearly two hours for my vehicle, it was finally ready and I was ready to get home, only to find after my hour long drive that there was not a hitch installed. Aggravated due to my hour long commute each way, I texted the sales person who'd helped me that day and he also said they'd "hook me up".

I emailed my sales person and received the response attached; regarding my hitch that he was "going to give me out of his storage unit." What?! Strange at best. After a few follow up emails, you guessed it, no hitch, no return calls, but my check sure did clear no problem.

From a salesman who told me he'd have everything ready to go (apparently with a hitch from his storage unit) to a financial manager who can knock $500 off a warranty AND promises work has been done without verification, ("hitch was installed, yep") to poor all around follow up I can say with confidence I'll never shop Kenny Ross again.

I visited Kenny Ross in Adamsburg PA as I have been a longtime customer. I went in for an oil change and tire rotation when I was told that my inspection was up the next week. I okayed the job. I was then told 10min later that my tires would not pass inspection and would need to be replaced. I okayed the job for the tires they had in-house. I left the dealer that day and noticed my tire pressure monitoring system light come on. I took it back the following day (Saturday) to be serviced. I spoke with a senior tech who turned the system light off and re-checked the tires. As soon as I drove off the lot the light came back on. I returned my car and a tech looked at it again and informed me I should be fine. 3 days later the light and system notice came back ok. I returned 2 days later (8/29/19) for it to be serviced again. The problem appeared over until 5 hours later. The light returned so I left a voicemail with a tech stating my issue. No on called me back. I called again and left a voicemail and no one called me back. So I called to speak with the supervisor who was "possibly not in" according to a tech. I spoke with the supervisor who suggested my tire monitoring system may be faulty. I clarified this was not the issue so he asked if I could return. I am scheduled for 9/3 @ 10am. However, I cannot drive in a completely flat left front tire so I went to another Ford dealer who informed me the tire was "dangerously low" and needed to be replaced. Because of the tires I purchased at Kenny Ross and the upcoming Labor Day holiday, I have to wait until 9/3 to get a replacement and pay for it. I spent $996.70 at Kenny Ross and have to purchase a new tire? This is not acceptable professional behavior and I am dissatisfied. Never have I ever had such problems with this once very reliable dealership. This tire situation started with Kenny Ross 8/24/19, continued to 8/29/19 and is going into another week 9/3/19. I would like my money back on at least 1 tire (the one I had to have replaced thanks to another Ford Dealer who located the problem within minutes.

Please see a general narrative in regards to my situation with Kenny Ross Ford and their LifeGuard Rustproofing Warranty. Kenny Ross Ford has stated to me that the vehicle's worth is less than the repairs. They have not provided me with any information to document the cost of the repairs or their current calculations for the worth of the vehicle. I asked them for this and they did not have an exact value. They only stated what a used bed would cost. They said that I needed to speak with a salesman and he would give me a good trade-in on my truck for a new vehicle. I stated that I did not want to purchase a new vehicle. Then they said that they could refund me the cost of the warranty. I said that that is not what the warranty states. The warranty states "In the unlikely event that LifeGuard's cost to repair this vehicle exceeds this vehicle's dollar value, Lifeguard may refund the dollar value of this vehicle in lieu of repairs. They also stated that if they gave me the value of the vehicle, they would take the truck. This is also not what the warranty states. I would like for them honor the warranty and repair the truck or refund me the dollar value of the truck and I keep the truck.The people I spoke with are the Kenny Ross Collision Center Service Manager Jerry S and the Assistant Manager Justin C. I have left messages for the General Manager, Richard C numerous times over the last couple of weeks, but have only been able to leave messages. I have not received any call backs from the General Manager.

We were looking to buy a used car from this dealership. The one we were looking into was making a noise around the engine. My wife works in auto service so she knows all cars make noises but she never heard this before so we asked about it and the salesman got the GM to come out who claimed to have 18 years working with these cars and said he didn't hear anything and it was supposed to sound like that. We too his word on it as a professional and we purchased the car. After the 4 hour drive home we have a technician at my wife's work look it over and as soon as he opened the hood he immediately knew what the sound was. The bearing in the a/c compressor is bad. I agree a/c isn't a necessity to drive but due to the location and how the engine is set up, if the bearing fails it will basically destroy the engine and could potentially be a huge safety issue. When we contacted the GM about it he just said "Sorry about the compressor, all cars make noises" and basically he would do nothing about it. It is just maddening and unacceptable to us that we specifically asked about that exact thing and were lied to.

I have had nothing but issues and headaches dealing with this place. I bought my car May 6th, since then, I have been trying to register my car with no avail. I have been in contact with Kenny Ross since May - Present regarding my title that the SCDMV has not received. Today, I called the DMV, they stated that they rejected and returned the title application JUNE 10TH because it was filled out incorrectly. I now know why they were never able to find my title due to the VIN being wrong when I called every week to see if they had it. The dealership was aware of this issue and never mentioned it. The only thing they said is that we sent it, there’s nothing we can do now.Today, I spoke with Chris, manager who is very unprofessional and rude. I explained to him the issue, which he stated he was somewhat aware of. He conferenced Carrie- title department (who I have spoke with a few times before), she stated that she spoke with the DMV on the 19th so it may still be processing & gave me an incident number, but they should be able to pull my account up. - I called the DMV, it will take at least 1-2 weeks for processing the VIN correction. I then asked Chris how he expects me to drive with an expired temporary tag due to their mistake that they are AWARE OF. Chris stated, “It’s my fault if I drive it like that.” Kenny Ross, you all sold me a car that is not legal to drive due to no fault of my own, and you are unwilling to assist with issuing me a new temporary tag or anything. This is totally unacceptable and unheard of. If this issue is not fixed, I will have to return this car in exchange of my money, due to it being undrivable.

We recently totalled our car and was referred to Kenny ross by our loan company. credit was an issue and we had nothing in hand to put down but were getting a loan for what we needed down. We were told before we left we were approved but with $4300 down and the vehicle we were looking at wouldn't work. They sent us home and said they think they can find a lower interest rate and told us they'd call us back by end of day, the latest the morning. This happened on a Friday. I also told them not to run my credit through all of the banks they use. This brings us to Tuesday! They ran my credit 13times and I had to call a million times to finally get to talk to someone. After telling them how disappointed I was they redirect me to the manager, who then redirected me to the finance guy who said he's going to try a different vehicle and I'll call you in 15 when I hear back from bank about car. And yet again never hear back! I don't get how hard it is to simple tell someone you cant help them or don't want to! Why waste my time or yours!

We recently totalled our car and was referred to Kenny ross by our loan company. credit was an issue and we had nothing in hand to put down but were getting a loan for what we needed down. We were told before we left we were approved but with $4300 down and the vehicle we were looking at wouldn't work. They sent us home and said they think they can find a lower interest rate and told us they'd call us back by end of day, the latest the morning. This happened on a Friday. I also told them not to run my credit through all of the banks they use. This brings us to Tuesday! They ran my credit 13times and I had to call a million times to finally get to talk to someone. After telling them how disappointed I was they redirect me to the manager, who then redirected me to the finance guy who said he's going to try a different vehicle and I'll call you in 15 when I hear back from bank about car. And yet again never hear back! I don't get how hard it is to simple tell someone you cant help them or don't want to! Why waste my time or yours!

I purchased a 2012 GMC Sierra at the end of November 2018. I was guaranteed this truck was rust free, newly inspected, ran great, etc. I've returned to the dealership on 3 separate occasions within 2 weeks of owning the truck due to separate issues relating to the truck, I/e, undercoating issue causing backup beeper to malfunction, issue with broken wind guards. I had to purchase 4 brand new tires for the truck because they were too wore down to be road safe. The back tailgate has completely rusted through on the inside bottom (again was told it was rust free), the undercoating has been falling off in large chunks which is supposed to be lifetime and I recently took my truck in for an oil change and the GM garage I took it to noticed that my Inspection sticker was completely whited out on the back, which makes this truck very illegal to be on the road. When I contacted the dealership pertaining to these issues I was told to bring my truck back down. This is a 2 hour drive for me, I took it back down only to be harassed and talked down to, refused a manager then provided with an "acting manager" as though I was nothing but a problem and they have no responsibility in the inspection or any other issues with the vehicle. The dealership denies doing the inspection but the state records show the inspection sticker numbers match the dealerships station. They took my truck, refused to tell me what they were doing or how they were correcting it and completely ignored me for the better part of an hour. When they told me they were going to just "throw another sticker on it" I told them no I wanted it completely gone over and anything that was wrong with it was going to be on THEIR dime to fix. I paid full cash for this truck when I purchased it and this dealership has been nothing but ignorant, rude, liars and completely unprofessional. I have already contacted the State inspection department to have their garage, inspection station and used vehicles fully audited as they are obviously not doing it properly.

I bought a car from the d***rship on 3-28-19 and left the lot with a guarantee that the car had been completely service and taken care of. But on 4-8-19 the car began to make a loud clunking sound. I then return to the establishment asking the service man "Phillip" whose real name was DAVE. Why is this happing to my vehicle after a week and 5 days and he Promptly said I don't know its your car and you have to pay a $250 deductible to have it repaired. I then asked him, Why would I have to pay for Any repairs when it hasn't even been 2 weeks. But today I returned to talk to the service manager whos name is Nate R. He blamed the problem on the *** establishment and Refused to give me ANY Paper or proof of the work that was done on my 2014 dodge journey. Im truly concerned about this and the way that they are covering it up! Nate stated that "He was going to pay for the parts and pay his workers.

I did received a from the dealer for the Cx-5 that I was to get that stated the MSRP of 31, and the sale price of 24.5K., that they did not honor when I showed up.

They also ran my credit, after giving me a price we agreed to. I spent 3 hours driving out to get the car.

The whole situation seemed like a bait and switch tacit. I have a text that states the price for proof.

This place called me because of a pre approved loan I received from Capital One. The rep I had told me he could help and get my in a vehicle that day. He said he had a contact and he’s known her for years. Little did I know at the time he ran my credit report 9 to 10 different times with all these different companies. You may ask if I sat there the whole time. No I didn’t I left and he still ran my credit multiple times. I wrote to the company and I’m from Pittsburgh and on the letter they actually wrote ***burgh. Not professional whatsoever. I’m still fighting the hard inquires after all this time and this happened end of November last year. Nothing but lies. I also have pictures for proof.

This place called me because of a pre approved loan I received from Capital One. The rep I had told me he could help and get my in a vehicle that day. He said he had a contact and he’s known her for years. Little did I know at the time he ran my credit report 9 to 10 different times with all these different companies. You may ask if I sat there the whole time. No I didn’t I left and he still ran my credit multiple times. I wrote to the company and I’m from Pittsburgh and on the letter they actually wrote ***burgh. Not professional whatsoever. I’m still fighting the hard inquires after all this time and this happened end of November last year. Nothing but lies. I also have pictures for proof.

Purchased a vehicle on 8/21/18. Reviewed my documents when returned home. Saw I had been overcharged sales taxes for $1295.00. They were to credit this money to my creditor. I also cancelled an extended warranty on 8/31/18, which was accepted and processed. The amount to be refunded to my creditor for this extended warranty was $2102.00.

On 9/10/18 I was told that the tax credit was refunded and the warranty credit would be refunded by 9/30/18. I checked in late September and the tax credit was issued, but not the $2102.00 I just checked again on 12/3/18 and I still had not received my $2102.00? I emailed my contact at Kenny Ross on 12/3 and they said they would look into it. I have emailed him twice since without any response. I just checked today 12/19/18 at 10:30 am and I still do not have my $2102.00 - now almost 4 months later??

Kenny Ross Subaru is a joke!! Don’t ever buy a car from here!! They let their customers drive an hour for vehicles that were sold a week prior to your visit yet they are still on their website. Waste of time and extremely unprofessional.

Kenny Ross Subaru is a joke!! Don’t ever buy a car from here!! They let their customers drive an hour for vehicles that were sold a week prior to your visit yet they are still on their website. Waste of time and extremely unprofessional.

I purchased a vehicle in good faih and was subject to predatory lending and entered into a voluntary repo that was never my intent and I am in a financial crisis due to misrepresentation from the Adamsburg location and salesmen Mike k*** and Ben S

After the acquisition of my 2012 Lincoln MKZ from this dealership I noticed the steering wheel was shaking and a tire would lose pressure frequently. When I had time to actually get the vehicle to the dealer to fix the problem under warrant as I was still under warranty, I was advised I should have brought the car back sooner and they did a wheel alignment and advised me to get new tires but that no other repairs would be authorized and that my claim was being denined by the service dept. manager. After leaving the dealership that day, my vehicle seemed to ride worse and the shaking steering wheel was more profound. I looked at the car fax report on this vehicle and saw that it had been in service to National tire and battery a plethora of times over the last couple years> I wrote a review on yelp about it, I was contacted by the dealership a couple days after that and was asked again what was wrong. I explained and was told someone would get back with me in a day or two...I have not heard from the dealership since Oct. 11th, 11 days ago now. I beleive they know exactly what was wrong with the car before I pruchased it and hoped I would run the warranty out so that I could pay out of pocket for something they were well aware of as it was on the car fax report they provided me as well.