Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.5/28/– I just returned from a week visiting my grandchildren, no computers.The fabricated story by Mr [redacted] does not change the initial complaint or settlement I will answer his story point by pointMr [redacted] asked me to turn off my Timer the day before he came out My brother, who is a Commercial Landscaper, put in the Timer and the Irrigation System, and his crew maintained my lawn until a month before Mr [redacted] came outThe Timer was working on all three stations when I turned it offSo much for the lie that it “had of stations on your sprinkler system turned on” “I estimate the other stations to be turned off for approximately 3-months” I had Station set for minute, Station set for minutes (drip system), and Station set for minute, just as I have done for the last winters This ***’ story is from a guy who never touched my Timer until he broke it and then put a white wire in the new Timer after it was installed and caused it to use only one station that would not shut off, just like the old Timer The dial on the old Timer needed pliers to turn because dirt worked its way in; I thought anyone with experience would realize that and maybe would offer a solution But it still worked fine, so if it is not busted why fix it so they say and it worked fine I am sorry that the pliers were a bother that Mr [redacted] clearly did not comprehend He is a real expert on fabrication, not on Timers That is why he stole my directions for the new Timer and has never returned them I called Mr [redacted] after I could not find the direction and asked if he had another copy; he said to just call him and he would walk me through any problem I called Mr [redacted] today Mr [redacted] talked to him and used Mr***’s and his son’s words in Mr***’ fabrications I think Mr [redacted] has a high integrity, and I told him what Mr [redacted] had done; he was not happy and said he would talk to Mr*** I can only imagine the tall tale that Mr [redacted] told him, but Mr [redacted] remembers me [redacted] remembers the broken old Timer but that was after Mr [redacted] broke itHow would [redacted] know that [redacted] set and broke the Timer; he never saw the old Timer before [redacted] touched it [redacted] remembers the white wire being wrongly placed but only after Mr [redacted] placed it; no one else set the new Timer but *** How would [redacted] know who touched the wire? All of this was fabricated in a story that apparently took Mr [redacted] a long time to think outSo much for the Timer lies; long thought out or not; still a lie We have also filed a complaint with [redacted] List, and I expect this is the reason for this futile attempt to push he blame to me All the valves worked, but I had [redacted] replace them just in case any of them were going bad; he also added insulated wire; I have all the receipts, so these are facts not words that just fly out as we see from Mr*** This would not have happened if I had hired a competent landscaper like I now have.Since through Mr [redacted] negligence he broke my old Timer, it does not really matter what times he set on the old Timer I have never had a problem with any station not following the times set; but as soon as Mr [redacted] broke the old Times, my yard started to flood As I stated in my initial complaint, I was working on my son’s renewal of his [redacted] insurance; he was involved in a horrible accident the year before where his car was hit by a man on ecstasy driving a Suburban mph who is now serving a 10-year jail sentenceMy son broke bones in his body and was hospitalize for about months; so making sure he had [redacted] to cover his more than million dollars in medical bills was my top priority By the time I realized the yard was flooding, my water billings were spikingThe water company sent me a warning that we were using too much water I do not know how long station one was on, but it did shut off during the day I called and emailed Mr [redacted] repeatedly, not just over the weekendOur total water bills have been over $above normal, so to say Mr [redacted] reacted quickly, except your rest time over a weekend, isridiculous But, to not answer an emergency call over the weekend is probably another lie or a very poor business practice You have a company, so any one with common sense would have someone on call, and my $water billabove shows this was more than a little over watering over a weekend I would say that you and your company have a horrible system to respond to emergencies And finally, your token act to buy me off with $is an admittance of guilt Why offer me the money if you were not guilty A man of Honor would never pay for something he had not done I would not We will answer every fabricated response from you with the truth, and your integrity will become more and more realistic Your potential customers will wonder why there are such completely different stories; a wildly told story that seems to have no facts to back them and a story told by homeowners who rely just on facts They might think twice about whom they should trust We stand with our original complaint and settlement through the Revdex.com We may send your reply and our reply to [redacted] since it has so manyfabrications about usRegards, [redacted] , ***
Dear Revdex.com,This is in response to your request to re-review Mr [redacted] response to the information we provided You asked us to consider the response to determine if we would provide a good will offer to him Please note, our goodwill offer of $still stands and we would be happy to uphold our commitment to send him a check for this amount if he wishes to accept our offer.We do not have new information to provide as nothing different has changed from the information we originally provided According to the rules and regulations you laid out, we are not pulling in any personal references, accusations or emotional references into our response We are not going to try to poke holes in Mr [redacted] response as a rebuttal We laid out our perspective of the situation and that hasn’t changed.We would like to add two points of clarification/question: 1.) Regarding the conversation with ***, the owner of the sprinkler company This was not a fabricated story, we spoke with him on April 1st to gather more information We are not attempting to pull him in this situation, just merely indicating that we did the due diligence to check with him to understand more of what transpired on those days specifically with the sprinkler company Regarding Mr [redacted] indication this was “was fabricated in a story that apparently took Mr [redacted] a long time to think out” This was not the case We can provide phone records of when we spoke with *** Can [redacted] validate everything that [redacted] did those days? No, not at all Nor would we expect him to do that However we did speak with him (on 04/& 06/17) to understand everything that transpired as we take this very seriously – this was not to make an attempt for [redacted] to get on our side2.) Regarding the information about emailing us repeatedly not just over the weekend, we didn’t receive those emails Which email address did he send to and from? We’ve only received three emails from Mr [redacted] which were all on 02/11/at 2:15pm, 2:16pm and 4:06pm – all three emails were the same and just provided us with his addressThis is an unfortunate situation that neither party agrees with the end result ***’s Lawn Service has many, many positive reviews including references that [redacted] is very trustworthy We don’t always make everyone happy and that is part of having your own small business We recognize we won’t satisfy 100% of our customers and it’s evident we didn’t satisfy Mr [redacted] – for which we respect he has his own opinion of our services We can provide you with instances and reviews in which we recognized we made an error of our wrong doing and we corrected it with our customers Therefore we do not try to lie or cover up mistakes In this situation however, we do not feel this was our mistake We made an offer to Mr [redacted] as a goodwill reconciliation that as mentioned before, we will uphold that commitment if he wishes to accept.This is a family owned and operated small business Despite how Mr [redacted] feels, we do not fabricate stories That is not in our nature to do nor would it benefit us to do that We are sorry that Mr [redacted] feels so strongly that [redacted] has taken a lot of time to try to lie about a situation, and we apologize that he feels this way It’s obvious there are two different perspectives on this situation We are not trying to blame Mr [redacted] as he indicated – we are simply responding to complaints that were filed with [redacted] and Revdex.com We are stating information based upon years of experience in this industry as well as what transpired from our perspective If you would like to discuss more, we encourage you to call [redacted] to speak with him about it And we encourage you to call Mr [redacted] directly, himself, to speak to him about itPlease let us know if there is anything else you would like from us We appreciate your time with this matter!Sincerely, [redacted] ***, CEO [redacted] ***, CFO
First.....We should not have a negative note on our account due to unresponsiveness We did not receive the email until 05/14/ I then logged on the system on 05/19/- there was an error and the system would not allow me to respond I emailed this request on 05/ I received a response on 05/22/that it was fixed I was out of town and did not return until today If you made any attempts to contact us, then you've been using the wrong contact information I request that you remove the negative connotation of unresponsiveness as this was not a matter of us being responsive I have outlined the synopsis and responses below When we were contacted by [redacted] regarding the complaint, you will see our unedited response that was sent to the customer and is visible for ALL [redacted] customers to review Please note, we even contacted the sprinkler company and they validated all information as outlined in the response Additionally, I also included my email back to [redacted] of a good faith offer to resolve this issue after we initially declined an offer - although we do not feel we need to make the offer as it wasn't our wrong doing The customer declined to take us up on the counter offer If you have any questions what so ever, please call us and speak with us about this matter DO NOT send a form letter email response We take complete ownership of errors we make which I can prove to you in writing and discuss over the phone from other situations However, this was not our error as outlined in the responses below If it was our error, we would have resolved it satisfaction like we have with others that we've made an error on.My name is [redacted] - I am the CFO and Marketing Manager I can be reached at [redacted] Thank you kindly for your consideration of what transpired Additionally, if you would like to speak with the sprinkler company we'd be happy to provide his contact name and phone number Please note, we have a perception of what the customer is trying to do and their state of mind - we have kept that out of our response completely and focused on solely the facts Thank you! [redacted] response on 04/01/15:Hi [Members Name]....I would like to take a few minutes to add clarity to your claimWhen I came out to your property, you only had of stations on your sprinkler system turned onI estimate the other stations to be turned off for approximately 3-monthsIt would be turned off as you did not have winter lawn and would not be necessary to waterThe only station turned on was the bubblerThis does not mean the sprinkler system in its entirety worked well, this only means one station worked wellWhen I arrived [members name] advised me I need to use pliers to turn the knob to set the clock, this is not normalAt that time, I should have advised him this was not and that I would not be held liable for any defects however I trusted him that he felt comfortable with me proceedingI set the clock as follows: one bubbler station for minutes times daily and lawn stations stations at minutes for times weekly (considering it was starting to warm up and it needed water)When you called me later to advise of the problem, it was a Saturday, I did not call you back to come over until Monday as we are a Monday-Friday business, we are not a hour emergency serviceWhen I returned, I walked [members name] over to the clock and showed him that I did not set the clocks to go off frequently, I proved to him that it was set for as indicated above and advised he has a bad timerI provided him with ***'s phone number for sprinkler repair***'s employee ( [redacted] ) came out to replace the the timer [redacted] validated the timer was bad - please note, I could not have damaged your timer while I set it - please consider the shape it was in prior and the fact that in order to turn the knob you had to use pliersWhen I returned, I reset the stations correctlyWhen it didn't work as it should, I instructed him to call [redacted] to have him look at it againWhen [redacted] returned, he found a totally separate issue with the system - this is the white wire referenced by youPreviously this wire was not touched by myself or [redacted] , I validated this with [redacted] and [redacted] todayThey both even agreed 100% that I would have no reason to have touched this wire, nor did [redacted] indicate it was done by meThis could have been done by somebody else previously, it doesn't mean it was done recently [redacted] then corrected the problem and it worked fine after thatThere was no negligence on my part as I outlined, and I even walked through each step until it was fixedRegarding the coupon, it was for a one time use onlyI contacted [redacted] today and they confirmed its one time only, therefore I did not mislead youThis is something that is generated directly from [redacted] ListI understand you are frustrated with an unexpected high water bill and I would be tooI can assure however it was not due to my negligence, this would have happened regardless of which landscaper came to your doorIf it was due to my negligence, I would have quickly offered to pay for damagesBased upon the facts that I have laid out, we are not paying for the water bill as [redacted] Lawn Service is not at faultThank you! -***This is the email response we sent back to Christian Resiak at [redacted] when he attempted to get us to offer a good faith offer 04/09/15:***'s Lawn Service LLC wrote:Hi Christian....sorry for the delay, we have been out of townThis is [redacted] ***, I handle all financials and marketingWe are willing to make an offer of one month refund of yard work which is $- under conditions: 1.) He withdrawals his complaint from the Revdex.com (I don't think he filed as we haven't received any notification) with proof and 2.) The negative review is removed from [redacted] listPlease also note that we are only doing this to save our name, I honestly feel like we are being manipulated by this homeowner We are not making an offer as an admission of guilt, we are making it because we want to keep good reviews, but honestly if we made a mistake we would own up to a bad reviewI appreciate your support in the process and staying neutralPlease let me know what I need to do to make the offerIf you are the one to make the offer, I would like to see it in writing before you submit to the homeownerPlease call me with any questions.Thank you!- [redacted] 602.750.6014NOTE: [redacted] did not make the offer to the customer in writing, therefore I can only assume they made the offer as I requested above Again, I would be happy to discuss this to you in further detail if neededThank you so much for your consideration and staying neutral and looking at all facts before making a decision.-Jorjette
First.....We should not have a negative note on our account due to unresponsiveness We did not receive the email until 05/14/ I then logged on the system on 05/19/- there was an error and the system would not allow me to respond I emailed this request on 05/ I
received a response on 05/22/that it was fixed I was out of town and did not return until today If you made any attempts to contact us, then you've been using the wrong contact information I request that you remove the negative connotation of unresponsiveness as this was not a matter of us being responsive I have outlined the synopsis and responses below When we were contacted by *** *** regarding the complaint, you will see our unedited response that was sent to the customer and is visible for ALL *** *** customers to review Please note, we even contacted the sprinkler company and they validated all information as outlined in the response Additionally, I also included my email back to *** *** of a good faith offer to resolve this issue after we initially declined an offer - although we do not feel we need to make the offer as it wasn't our wrong doing The customer declined to take us up on the counter offer If you have any questions what so ever, please call us and speak with us about this matter DO NOT send a form letter email response We take complete ownership of errors we make which I can prove to you in writing and discuss over the phone from other situations However, this was not our error as outlined in the responses below If it was our error, we would have resolved it satisfaction like we have with others that we've made an error on.My name is *** *** - I am the CFO and Marketing Manager I can be reached at *** Thank you kindly for your consideration of what transpired Additionally, if you would like to speak with the sprinkler company we'd be happy to provide his contact name and phone number Please note, we have a perception of what the customer is trying to do and their state of mind - we have kept that out of our response completely and focused on solely the facts Thank you!*** *** response on 04/01/15:Hi [Members Name]....I would like to take a few minutes to add clarity to your claimWhen I came out to your property, you only had of stations on your sprinkler system turned onI estimate the other stations to be turned off for approximately 3-monthsIt would be turned off as you did not have winter lawn and would not be necessary to waterThe only station turned on was the bubblerThis does not mean the sprinkler system in its entirety worked well, this only means one station worked wellWhen I arrived [members name] advised me I need to use pliers to turn the knob to set the clock, this is not normalAt that time, I should have advised him this was not and that I would not be held liable for any defects however I trusted him that he felt comfortable with me proceedingI set the clock as follows: one bubbler station for minutes times daily and lawn stations stations at minutes for times weekly (considering it was starting to warm up and it needed water)When you called me later to advise of the problem, it was a Saturday, I did not call you back to come over until Monday as we are a Monday-Friday business, we are not a hour emergency serviceWhen I returned, I walked [members name] over to the clock and showed him that I did not set the clocks to go off frequently, I proved to him that it was set for as indicated above and advised he has a bad timerI provided him with ***'s phone number for sprinkler repair***'s employee (***) came out to replace the the timer*** validated the timer was bad - please note, I could not have damaged your timer while I set it - please consider the shape it was in prior and the fact that in order to turn the knob you had to use pliersWhen I returned, I reset the stations correctlyWhen it didn't work as it should, I instructed him to call *** to have him look at it againWhen *** returned, he found a totally separate issue with the system - this is the white wire referenced by youPreviously this wire was not touched by myself or ***, I validated this with *** and *** todayThey both even agreed 100% that I would have no reason to have touched this wire, nor did *** indicate it was done by meThis could have been done by somebody else previously, it doesn't mean it was done recently*** then corrected the problem and it worked fine after thatThere was no negligence on my part as I outlined, and I even walked through each step until it was fixedRegarding the coupon, it was for a one time use onlyI contacted *** *** today and they confirmed its one time only, therefore I did not mislead youThis is something that is generated directly from *** ListI understand you are frustrated with an unexpected high water bill and I would be tooI can assure however it was not due to my negligence, this would have happened regardless of which landscaper came to your doorIf it was due to my negligence, I would have quickly offered to pay for damagesBased upon the facts that I have laid out, we are not paying for the water bill as *** Lawn Service is not at faultThank you! -***This is the email response we sent back to Christian Resiak at *** *** when he attempted to get us to offer a good faith offer 04/09/15:***'s Lawn Service LLC wrote:Hi Christian....sorry for the delay, we have been out of townThis is *** ***, I handle all financials and marketingWe are willing to make an offer of one month refund of yard work which is $- under conditions: 1.) He withdrawals his complaint from the Revdex.com (I don't think he filed as we haven't received any notification) with proof and 2.) The negative review is removed from *** listPlease also note that we are only doing this to save our name, I honestly feel like we are being manipulated by this homeowner. We are not making an offer as an admission of guilt, we are making it because we want to keep good reviews, but honestly if we made a mistake we would own up to a bad reviewI appreciate your support in the process and staying neutralPlease let me know what I need to do to make the offerIf you are the one to make the offer, I would like to see it in writing before you submit to the homeownerPlease call me with any questions.Thank you!-*** 602.750.6014NOTE: *** *** did not make the offer to the customer in writing, therefore I can only assume they made the offer as I requested above Again, I would be happy to discuss this to you in further detail if neededThank you so much for your consideration and staying neutral and looking at all facts before making a decision.-Jorjette
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.5/28/– I just returned from a week visiting my grandchildren, no computers.The fabricated story by Mr [redacted] does not change the initial complaint or settlement I will answer his story point by pointMr [redacted] asked me to turn off my Timer the day before he came out My brother, who is a Commercial Landscaper, put in the Timer and the Irrigation System, and his crew maintained my lawn until a month before Mr [redacted] came outThe Timer was working on all three stations when I turned it offSo much for the lie that it “had of stations on your sprinkler system turned on” “I estimate the other stations to be turned off for approximately 3-months” I had Station set for minute, Station set for minutes (drip system), and Station set for minute, just as I have done for the last winters This ***’ story is from a guy who never touched my Timer until he broke it and then put a white wire in the new Timer after it was installed and caused it to use only one station that would not shut off, just like the old Timer The dial on the old Timer needed pliers to turn because dirt worked its way in; I thought anyone with experience would realize that and maybe would offer a solution But it still worked fine, so if it is not busted why fix it so they say and it worked fine I am sorry that the pliers were a bother that Mr [redacted] clearly did not comprehend He is a real expert on fabrication, not on Timers That is why he stole my directions for the new Timer and has never returned them I called Mr [redacted] after I could not find the direction and asked if he had another copy; he said to just call him and he would walk me through any problem I called Mr [redacted] today Mr [redacted] talked to him and used Mr***’s and his son’s words in Mr***’ fabrications I think Mr [redacted] has a high integrity, and I told him what Mr [redacted] had done; he was not happy and said he would talk to Mr*** I can only imagine the tall tale that Mr [redacted] told him, but Mr [redacted] remembers me [redacted] remembers the broken old Timer but that was after Mr [redacted] broke itHow would [redacted] know that [redacted] set and broke the Timer; he never saw the old Timer before [redacted] touched it [redacted] remembers the white wire being wrongly placed but only after Mr [redacted] placed it; no one else set the new Timer but *** How would [redacted] know who touched the wire? All of this was fabricated in a story that apparently took Mr [redacted] a long time to think outSo much for the Timer lies; long thought out or not; still a lie We have also filed a complaint with [redacted] List, and I expect this is the reason for this futile attempt to push he blame to me All the valves worked, but I had [redacted] replace them just in case any of them were going bad; he also added insulated wire; I have all the receipts, so these are facts not words that just fly out as we see from Mr*** This would not have happened if I had hired a competent landscaper like I now have.Since through Mr [redacted] negligence he broke my old Timer, it does not really matter what times he set on the old Timer I have never had a problem with any station not following the times set; but as soon as Mr [redacted] broke the old Times, my yard started to flood As I stated in my initial complaint, I was working on my son’s renewal of his [redacted] insurance; he was involved in a horrible accident the year before where his car was hit by a man on ecstasy driving a Suburban mph who is now serving a 10-year jail sentenceMy son broke bones in his body and was hospitalize for about months; so making sure he had [redacted] to cover his more than million dollars in medical bills was my top priority By the time I realized the yard was flooding, my water billings were spikingThe water company sent me a warning that we were using too much water I do not know how long station one was on, but it did shut off during the day I called and emailed Mr [redacted] repeatedly, not just over the weekendOur total water bills have been over $above normal, so to say Mr [redacted] reacted quickly, except your rest time over a weekend, isridiculous But, to not answer an emergency call over the weekend is probably another lie or a very poor business practice You have a company, so any one with common sense would have someone on call, and my $water billabove shows this was more than a little over watering over a weekend I would say that you and your company have a horrible system to respond to emergencies And finally, your token act to buy me off with $is an admittance of guilt Why offer me the money if you were not guilty A man of Honor would never pay for something he had not done I would not We will answer every fabricated response from you with the truth, and your integrity will become more and more realistic Your potential customers will wonder why there are such completely different stories; a wildly told story that seems to have no facts to back them and a story told by homeowners who rely just on facts They might think twice about whom they should trust We stand with our original complaint and settlement through the Revdex.com We may send your reply and our reply to [redacted] since it has so manyfabrications about usRegards, [redacted] , ***
Dear Revdex.com,This is in response to your request to re-review Mr [redacted] response to the information we provided You asked us to consider the response to determine if we would provide a good will offer to him Please note, our goodwill offer of $still stands and we would be happy to uphold our commitment to send him a check for this amount if he wishes to accept our offer.We do not have new information to provide as nothing different has changed from the information we originally provided According to the rules and regulations you laid out, we are not pulling in any personal references, accusations or emotional references into our response We are not going to try to poke holes in Mr [redacted] response as a rebuttal We laid out our perspective of the situation and that hasn’t changed.We would like to add two points of clarification/question: 1.) Regarding the conversation with ***, the owner of the sprinkler company This was not a fabricated story, we spoke with him on April 1st to gather more information We are not attempting to pull him in this situation, just merely indicating that we did the due diligence to check with him to understand more of what transpired on those days specifically with the sprinkler company Regarding Mr [redacted] indication this was “was fabricated in a story that apparently took Mr [redacted] a long time to think out” This was not the case We can provide phone records of when we spoke with *** Can [redacted] validate everything that [redacted] did those days? No, not at all Nor would we expect him to do that However we did speak with him (on 04/& 06/17) to understand everything that transpired as we take this very seriously – this was not to make an attempt for [redacted] to get on our side2.) Regarding the information about emailing us repeatedly not just over the weekend, we didn’t receive those emails Which email address did he send to and from? We’ve only received three emails from Mr [redacted] which were all on 02/11/at 2:15pm, 2:16pm and 4:06pm – all three emails were the same and just provided us with his addressThis is an unfortunate situation that neither party agrees with the end result ***’s Lawn Service has many, many positive reviews including references that [redacted] is very trustworthy We don’t always make everyone happy and that is part of having your own small business We recognize we won’t satisfy 100% of our customers and it’s evident we didn’t satisfy Mr [redacted] – for which we respect he has his own opinion of our services We can provide you with instances and reviews in which we recognized we made an error of our wrong doing and we corrected it with our customers Therefore we do not try to lie or cover up mistakes In this situation however, we do not feel this was our mistake We made an offer to Mr [redacted] as a goodwill reconciliation that as mentioned before, we will uphold that commitment if he wishes to accept.This is a family owned and operated small business Despite how Mr [redacted] feels, we do not fabricate stories That is not in our nature to do nor would it benefit us to do that We are sorry that Mr [redacted] feels so strongly that [redacted] has taken a lot of time to try to lie about a situation, and we apologize that he feels this way It’s obvious there are two different perspectives on this situation We are not trying to blame Mr [redacted] as he indicated – we are simply responding to complaints that were filed with [redacted] and Revdex.com We are stating information based upon years of experience in this industry as well as what transpired from our perspective If you would like to discuss more, we encourage you to call [redacted] to speak with him about it And we encourage you to call Mr [redacted] directly, himself, to speak to him about itPlease let us know if there is anything else you would like from us We appreciate your time with this matter!Sincerely, [redacted] ***, CEO [redacted] ***, CFO
First.....We should not have a negative note on our account due to unresponsiveness We did not receive the email until 05/14/ I then logged on the system on 05/19/- there was an error and the system would not allow me to respond I emailed this request on 05/ I received a response on 05/22/that it was fixed I was out of town and did not return until today If you made any attempts to contact us, then you've been using the wrong contact information I request that you remove the negative connotation of unresponsiveness as this was not a matter of us being responsive I have outlined the synopsis and responses below When we were contacted by [redacted] regarding the complaint, you will see our unedited response that was sent to the customer and is visible for ALL [redacted] customers to review Please note, we even contacted the sprinkler company and they validated all information as outlined in the response Additionally, I also included my email back to [redacted] of a good faith offer to resolve this issue after we initially declined an offer - although we do not feel we need to make the offer as it wasn't our wrong doing The customer declined to take us up on the counter offer If you have any questions what so ever, please call us and speak with us about this matter DO NOT send a form letter email response We take complete ownership of errors we make which I can prove to you in writing and discuss over the phone from other situations However, this was not our error as outlined in the responses below If it was our error, we would have resolved it satisfaction like we have with others that we've made an error on.My name is [redacted] - I am the CFO and Marketing Manager I can be reached at [redacted] Thank you kindly for your consideration of what transpired Additionally, if you would like to speak with the sprinkler company we'd be happy to provide his contact name and phone number Please note, we have a perception of what the customer is trying to do and their state of mind - we have kept that out of our response completely and focused on solely the facts Thank you! [redacted] response on 04/01/15:Hi [Members Name]....I would like to take a few minutes to add clarity to your claimWhen I came out to your property, you only had of stations on your sprinkler system turned onI estimate the other stations to be turned off for approximately 3-monthsIt would be turned off as you did not have winter lawn and would not be necessary to waterThe only station turned on was the bubblerThis does not mean the sprinkler system in its entirety worked well, this only means one station worked wellWhen I arrived [members name] advised me I need to use pliers to turn the knob to set the clock, this is not normalAt that time, I should have advised him this was not and that I would not be held liable for any defects however I trusted him that he felt comfortable with me proceedingI set the clock as follows: one bubbler station for minutes times daily and lawn stations stations at minutes for times weekly (considering it was starting to warm up and it needed water)When you called me later to advise of the problem, it was a Saturday, I did not call you back to come over until Monday as we are a Monday-Friday business, we are not a hour emergency serviceWhen I returned, I walked [members name] over to the clock and showed him that I did not set the clocks to go off frequently, I proved to him that it was set for as indicated above and advised he has a bad timerI provided him with ***'s phone number for sprinkler repair***'s employee ( [redacted] ) came out to replace the the timer [redacted] validated the timer was bad - please note, I could not have damaged your timer while I set it - please consider the shape it was in prior and the fact that in order to turn the knob you had to use pliersWhen I returned, I reset the stations correctlyWhen it didn't work as it should, I instructed him to call [redacted] to have him look at it againWhen [redacted] returned, he found a totally separate issue with the system - this is the white wire referenced by youPreviously this wire was not touched by myself or [redacted] , I validated this with [redacted] and [redacted] todayThey both even agreed 100% that I would have no reason to have touched this wire, nor did [redacted] indicate it was done by meThis could have been done by somebody else previously, it doesn't mean it was done recently [redacted] then corrected the problem and it worked fine after thatThere was no negligence on my part as I outlined, and I even walked through each step until it was fixedRegarding the coupon, it was for a one time use onlyI contacted [redacted] today and they confirmed its one time only, therefore I did not mislead youThis is something that is generated directly from [redacted] ListI understand you are frustrated with an unexpected high water bill and I would be tooI can assure however it was not due to my negligence, this would have happened regardless of which landscaper came to your doorIf it was due to my negligence, I would have quickly offered to pay for damagesBased upon the facts that I have laid out, we are not paying for the water bill as [redacted] Lawn Service is not at faultThank you! -***This is the email response we sent back to Christian Resiak at [redacted] when he attempted to get us to offer a good faith offer 04/09/15:***'s Lawn Service LLC wrote:Hi Christian....sorry for the delay, we have been out of townThis is [redacted] ***, I handle all financials and marketingWe are willing to make an offer of one month refund of yard work which is $- under conditions: 1.) He withdrawals his complaint from the Revdex.com (I don't think he filed as we haven't received any notification) with proof and 2.) The negative review is removed from [redacted] listPlease also note that we are only doing this to save our name, I honestly feel like we are being manipulated by this homeowner We are not making an offer as an admission of guilt, we are making it because we want to keep good reviews, but honestly if we made a mistake we would own up to a bad reviewI appreciate your support in the process and staying neutralPlease let me know what I need to do to make the offerIf you are the one to make the offer, I would like to see it in writing before you submit to the homeownerPlease call me with any questions.Thank you!- [redacted] 602.750.6014NOTE: [redacted] did not make the offer to the customer in writing, therefore I can only assume they made the offer as I requested above Again, I would be happy to discuss this to you in further detail if neededThank you so much for your consideration and staying neutral and looking at all facts before making a decision.-Jorjette
First.....We should not have a negative note on our account due to unresponsiveness We did not receive the email until 05/14/ I then logged on the system on 05/19/- there was an error and the system would not allow me to respond I emailed this request on 05/ I
received a response on 05/22/that it was fixed I was out of town and did not return until today If you made any attempts to contact us, then you've been using the wrong contact information I request that you remove the negative connotation of unresponsiveness as this was not a matter of us being responsive I have outlined the synopsis and responses below When we were contacted by *** *** regarding the complaint, you will see our unedited response that was sent to the customer and is visible for ALL *** *** customers to review Please note, we even contacted the sprinkler company and they validated all information as outlined in the response Additionally, I also included my email back to *** *** of a good faith offer to resolve this issue after we initially declined an offer - although we do not feel we need to make the offer as it wasn't our wrong doing The customer declined to take us up on the counter offer If you have any questions what so ever, please call us and speak with us about this matter DO NOT send a form letter email response We take complete ownership of errors we make which I can prove to you in writing and discuss over the phone from other situations However, this was not our error as outlined in the responses below If it was our error, we would have resolved it satisfaction like we have with others that we've made an error on.My name is *** *** - I am the CFO and Marketing Manager I can be reached at *** Thank you kindly for your consideration of what transpired Additionally, if you would like to speak with the sprinkler company we'd be happy to provide his contact name and phone number Please note, we have a perception of what the customer is trying to do and their state of mind - we have kept that out of our response completely and focused on solely the facts Thank you!*** *** response on 04/01/15:Hi [Members Name]....I would like to take a few minutes to add clarity to your claimWhen I came out to your property, you only had of stations on your sprinkler system turned onI estimate the other stations to be turned off for approximately 3-monthsIt would be turned off as you did not have winter lawn and would not be necessary to waterThe only station turned on was the bubblerThis does not mean the sprinkler system in its entirety worked well, this only means one station worked wellWhen I arrived [members name] advised me I need to use pliers to turn the knob to set the clock, this is not normalAt that time, I should have advised him this was not and that I would not be held liable for any defects however I trusted him that he felt comfortable with me proceedingI set the clock as follows: one bubbler station for minutes times daily and lawn stations stations at minutes for times weekly (considering it was starting to warm up and it needed water)When you called me later to advise of the problem, it was a Saturday, I did not call you back to come over until Monday as we are a Monday-Friday business, we are not a hour emergency serviceWhen I returned, I walked [members name] over to the clock and showed him that I did not set the clocks to go off frequently, I proved to him that it was set for as indicated above and advised he has a bad timerI provided him with ***'s phone number for sprinkler repair***'s employee (***) came out to replace the the timer*** validated the timer was bad - please note, I could not have damaged your timer while I set it - please consider the shape it was in prior and the fact that in order to turn the knob you had to use pliersWhen I returned, I reset the stations correctlyWhen it didn't work as it should, I instructed him to call *** to have him look at it againWhen *** returned, he found a totally separate issue with the system - this is the white wire referenced by youPreviously this wire was not touched by myself or ***, I validated this with *** and *** todayThey both even agreed 100% that I would have no reason to have touched this wire, nor did *** indicate it was done by meThis could have been done by somebody else previously, it doesn't mean it was done recently*** then corrected the problem and it worked fine after thatThere was no negligence on my part as I outlined, and I even walked through each step until it was fixedRegarding the coupon, it was for a one time use onlyI contacted *** *** today and they confirmed its one time only, therefore I did not mislead youThis is something that is generated directly from *** ListI understand you are frustrated with an unexpected high water bill and I would be tooI can assure however it was not due to my negligence, this would have happened regardless of which landscaper came to your doorIf it was due to my negligence, I would have quickly offered to pay for damagesBased upon the facts that I have laid out, we are not paying for the water bill as *** Lawn Service is not at faultThank you! -***This is the email response we sent back to Christian Resiak at *** *** when he attempted to get us to offer a good faith offer 04/09/15:***'s Lawn Service LLC wrote:Hi Christian....sorry for the delay, we have been out of townThis is *** ***, I handle all financials and marketingWe are willing to make an offer of one month refund of yard work which is $- under conditions: 1.) He withdrawals his complaint from the Revdex.com (I don't think he filed as we haven't received any notification) with proof and 2.) The negative review is removed from *** listPlease also note that we are only doing this to save our name, I honestly feel like we are being manipulated by this homeowner. We are not making an offer as an admission of guilt, we are making it because we want to keep good reviews, but honestly if we made a mistake we would own up to a bad reviewI appreciate your support in the process and staying neutralPlease let me know what I need to do to make the offerIf you are the one to make the offer, I would like to see it in writing before you submit to the homeownerPlease call me with any questions.Thank you!-*** 602.750.6014NOTE: *** *** did not make the offer to the customer in writing, therefore I can only assume they made the offer as I requested above Again, I would be happy to discuss this to you in further detail if neededThank you so much for your consideration and staying neutral and looking at all facts before making a decision.-Jorjette