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Kenny's Sub Shop

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Kenny's Sub Shop Reviews (2)

JUN 1016Dear [redacted] , ID # [redacted] Sorry for the delayed response, but we did not receive the prior noticeHopefully, we are able to re-open this caseWe do apologize for the consumer's poor experienceWe have looked at the schedule, and at the time of the incident, there was no manager on dutyIt was just the cashier, and we believe that she was just flustered and busy at the momentThat however, does not excuse her attitude and we have talked to her about how to handle herself in busy situations betterWhere the consumer says she “stomped away” and “snapped", we do not believe she acted in such a childish manner, she was just rushing to get to another orderThe cashier also said she was not ignoring them, she was just finishing an order so it could be sent outWe truly believe that she had no ill-intent, but since there is a cultural difference and since English is not her first language, the cashier may have come off much harsher than she meant toOur restaurant has an open kitchen, and there are times when customers have asked “Why are they mad?" or “What are they fighting about?” when in reality, they are just conversingI tell the customers that they are not angry, it's just how they talk to each other in their dialectThe different tones and intonations comes off as harsh to the foreign earWe truly are sorry that the consumer had a negative experience and we have talked to the cashierWe have given her phrases to use if such a situation presents itself again, such as “Please let me know when you're ready,” or “I’ll be right with you.” Should I contact the consumer personally, or will this be forwarded? Please let me know if you have any further questionsFeel free to e-mail me at [redacted] @***.com-All the best, Christina Z [redacted] Kenny's Sub Shop Rollins Ave, Suite A RockvilleMD

JUN 1016Dear *** ***, ID #*** Sorry for the delayed response, but we did not receive the prior noticeHopefully, we are able to re-open this caseWe do apologize for the consumer's poor experienceWe have looked at the schedule, and at the time of the incident, there was no
manager on dutyIt was just the cashier, and we believe that she was just flustered and busy at the momentThat however, does not excuse her attitude and we have talked to her about how to handle herself in busy situations betterWhere the consumer says she “stomped away” and “snapped", we do not believe she acted in such a childish manner, she was just rushing to get to another orderThe cashier also said she was not ignoring them, she was just finishing an order so it could be sent outWe truly believe that she had no ill-intent, but since there is a cultural difference and since English is not her first language, the cashier may have come off much harsher than she meant toOur restaurant has an open kitchen, and there are times when customers have asked “Why are they mad?" or “What are they fighting about?” when in reality, they are just conversingI tell the customers that they are not angry, it's just how they talk to each other in their dialectThe different tones and intonations comes off as harsh to the foreign earWe truly are sorry that the consumer had a negative experience and we have talked to the cashierWe have given her phrases to use if such a situation presents itself again, such as “Please let me know when you're ready,” or “I’ll be right with you.” Should I contact the consumer personally, or will this be forwarded? Please let me know if you have any further questionsFeel free to e-mail me at ***@***.com-All the best, Christina Z*** Kenny's Sub Shop 130 Rollins Ave, Suite A RockvilleMD

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Address: 288 N. Frederick Ave., Gaithersburg, Maryland, United States, 20877

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