The materials and the workmanship are not inferior, if so the entire driveway would have issues. We do everything we can to have a quality product, materials, compaction, workmanship. Concrete does and will crack, just because the concrete cracks doesn't mean it is a poor job. If the consumer wants I will make an appointment with the concrete company to come out and look at it. Also like I said before the crack across the slab we can grind and caulk, or we could possibly replace the one slab as for the cracks at the corners we can remove those small sections at the joints and replace. We will not replace the whole driveway.
As I said before we do not warranty spalling or hairline cracks, The OWNER offered to fix it, it does not warrant replacement. If the concrete was bad the entire driveway would be damaged.
Complaint: [redacted]
I am rejecting this response because: Below are direct quotes from Kenny’s Concrete’s written warranty:(1) “We, at Kenny’s Concrete, try very hard to ensure that for many years to come, you will have excellent and long lasting concrete flatwork inside and around your home.”Comment: Excellent is defined as “possessing outstanding quality or superior merit; remarkably good” and Long-lasting is defined as “resisting the effects of wear or use over a long period.” We paid over $11,000 for a replacement driveway that meets neither of these basic commitments.(2) “We want your driveway to look good and last a long time. It starts with us doing a quality job.”Comment: We think a reasonable interpretation of Look good would be a driveway that does not have noticeable cracks across the face of multiple slabs (NOT in the control joints) within a few months of installation. We think a reasonable interpretation of last a long time would be more than a few months. And we think a quality product would be one that is not so obviously inferior. We received a defective product that began cracking and crumbling almost immediately.(3) “We install control joints where the concrete is most likely to crack. If the concrete cracks in the control joint, this is exactly what we hoped for.”Comment: Indeed there are many cracks along the control joints of our replacement driveway. More than we could have imagined. The problem, as mentioned above, is there are multiple cracks across the face of slabs, not just in the control joints. It’s worth noting the driveway we replaced was 23 years old and did not have a single crack across the face of any of the slabs. Kenny’s driveway has three face cracks in less than a year. Clearly Kenny’s utilized inferior materials and/or workmanship.(4) “Whether it’s your driveway, porch, sidewalk, patio or basement floor, we will do everything we can to satisfy you as a customer.”Comment: We contracted with Kenny’s concrete because we trusted them to give us the promised “excellent and long lasting” product. We trusted their commitment to “do a quality job” and “do everything we can to satisfy you as a customer.” And we trusted them for a driveway that would “look good and last a long time.” We’ve seen none of these things. We believe Kenny’s driveway was so obviously defective that it should be replaced again.Kenny’s is unwilling to stand behind their commitments to excellence, quality, and durability. To offer to simply “caulk” the cracks across the face of these slabs instead of replace the concrete itself is unreasonable. Note: Attached is a photo of one of the cracks Kenny calls “hairline.”
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: All the cracks and spalling are in one location. Parts of that same area are visibly bad, i.e. the finishing was not done in a correct manner. I don't believe that the concrete was bad, and I have not claimed that, only the finishing. I was told that by the foreman that did the job initially. When he came to inspect the damage, he told me that the company would replace the bad parts. The owner then overruled him. I believe that if any experienced, independent inspector would examine that portion of the driveway and walkway, they would agree with that. Kenny's Concrete warranty does cover workmanship, and I believe that that is the cause.
Sincerely,
[redacted]
We have spoke with Customer and went out to his residence. He has a hairline crack in a part of his driveway extension. We looked at it before and let him know we would keep an eye on it. We inspected the crack last week with the customer and it still a hairline crack. ...
Concrete does crack and we do not warranty hairline cracks. We let the customer know that we would fix the crack or cut the section out and replace it. He is going to think about it and let us know how he wants to proceed.
The materials and the workmanship are not inferior, if so the entire driveway would have issues. We do everything we can to have a quality product, materials, compaction, workmanship. Concrete does and will crack, just because the concrete cracks doesn't mean it is a poor job. If the consumer wants I will make an appointment with the concrete company to come out and look at it. Also like I said before the crack across the slab we can grind and caulk, or we could possibly replace the one slab as for the cracks at the corners we can remove those small sections at the joints and replace. We will not replace the whole driveway.
As I said before we do not warranty spalling or hairline cracks, The OWNER offered to fix it, it does not warrant replacement. If the concrete was bad the entire driveway would be damaged.
Complaint: [redacted]
I am rejecting this response because: Below are direct quotes from Kenny’s Concrete’s written warranty:(1) “We, at Kenny’s Concrete, try very hard to ensure that for many years to come, you will have excellent and long lasting concrete flatwork inside and around your home.”Comment: Excellent is defined as “possessing outstanding quality or superior merit; remarkably good” and Long-lasting is defined as “resisting the effects of wear or use over a long period.” We paid over $11,000 for a replacement driveway that meets neither of these basic commitments.(2) “We want your driveway to look good and last a long time. It starts with us doing a quality job.”Comment: We think a reasonable interpretation of Look good would be a driveway that does not have noticeable cracks across the face of multiple slabs (NOT in the control joints) within a few months of installation. We think a reasonable interpretation of last a long time would be more than a few months. And we think a quality product would be one that is not so obviously inferior. We received a defective product that began cracking and crumbling almost immediately.(3) “We install control joints where the concrete is most likely to crack. If the concrete cracks in the control joint, this is exactly what we hoped for.”Comment: Indeed there are many cracks along the control joints of our replacement driveway. More than we could have imagined. The problem, as mentioned above, is there are multiple cracks across the face of slabs, not just in the control joints. It’s worth noting the driveway we replaced was 23 years old and did not have a single crack across the face of any of the slabs. Kenny’s driveway has three face cracks in less than a year. Clearly Kenny’s utilized inferior materials and/or workmanship.(4) “Whether it’s your driveway, porch, sidewalk, patio or basement floor, we will do everything we can to satisfy you as a customer.”Comment: We contracted with Kenny’s concrete because we trusted them to give us the promised “excellent and long lasting” product. We trusted their commitment to “do a quality job” and “do everything we can to satisfy you as a customer.” And we trusted them for a driveway that would “look good and last a long time.” We’ve seen none of these things. We believe Kenny’s driveway was so obviously defective that it should be replaced again.Kenny’s is unwilling to stand behind their commitments to excellence, quality, and durability. To offer to simply “caulk” the cracks across the face of these slabs instead of replace the concrete itself is unreasonable. Note: Attached is a photo of one of the cracks Kenny calls “hairline.”
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: All the cracks and spalling are in one location. Parts of that same area are visibly bad, i.e. the finishing was not done in a correct manner. I don't believe that the concrete was bad, and I have not claimed that, only the finishing. I was told that by the foreman that did the job initially. When he came to inspect the damage, he told me that the company would replace the bad parts. The owner then overruled him. I believe that if any experienced, independent inspector would examine that portion of the driveway and walkway, they would agree with that. Kenny's Concrete warranty does cover workmanship, and I believe that that is the cause.
Sincerely,
[redacted]
We have spoke with Customer and went out to his residence. He has a hairline crack in a part of his driveway extension. We looked at it before and let him know we would keep an eye on it. We inspected the crack last week with the customer and it still a hairline crack. ...
Concrete does crack and we do not warranty hairline cracks. We let the customer know that we would fix the crack or cut the section out and replace it. He is going to think about it and let us know how he wants to proceed.