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Kenny's Lawn Service Reviews (6)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.5/28/15 –  I just returned from a week visiting my grandchildren, no computers.The fabricated story by Mr. [redacted] does not change the initial complaint or settlement.  I will answer his story point by point. Mr. [redacted] asked me to turn off my Timer the day before he came out.  My brother, who is a Commercial Landscaper, put in the Timer and the Irrigation System, and his crew maintained my lawn until a month before Mr. [redacted] came out. The Timer was working on all three stations when I turned it off. So much for the lie that it “had 1 of 3 stations on your sprinkler system turned on”.  “I estimate the other 2 stations to be turned off for approximately 3-4 months”.  I had Station 1 set for 1 minute, Station 2 set for 25 minutes (drip system), and Station 3 set for 1 minute, just as I have done for the last 20 winters.  This [redacted]’ story is from a guy who never touched my Timer until he broke it and then put a white wire in the new Timer after it was installed and caused it to use only one station that would not shut off, just like the old Timer.  The dial on the old Timer needed pliers to turn because dirt worked its way in; I thought anyone with experience would realize that and maybe would offer a solution.  But it still worked fine, so if it is not busted why fix it so they say and it worked fine.  I am sorry that the pliers were a bother that Mr. [redacted] clearly did not comprehend.  He is a real expert on fabrication, not on Timers.  That is why he stole my directions for the new Timer and has never returned them.  I called Mr. [redacted] after I could not find the direction and asked if he had another copy; he said to just call him and he would walk me through any problem.  I called Mr. [redacted] today.  Mr. [redacted] talked to him and used Mr. [redacted]’s and his son’s words in Mr. [redacted]’ fabrications.  I think Mr. [redacted] has a high integrity, and I told him what Mr. [redacted] had done; he was not happy and said he would talk to Mr. [redacted].  I can only imagine the tall tale that Mr. [redacted] told him, but Mr. [redacted] remembers me.  [redacted] remembers the broken old Timer but that was after Mr. [redacted] broke it. How would [redacted] know that [redacted] set and broke the Timer; he never saw the old Timer before [redacted] touched it. [redacted] remembers the white wire being wrongly placed but only after Mr. [redacted] placed it; no one else set the new Timer but [redacted].  How would [redacted] know who touched the wire? All of this was fabricated in a story that apparently took Mr. [redacted] a long time to think out. So much for the Timer lies; long thought out or not; still a lie.  We have also filed a complaint with [redacted] List, and I expect this is the reason for this futile attempt to push he blame to me.  All the valves worked, but I had [redacted] replace them just in case any of them were going bad; he also added insulated wire; I have all the receipts, so these are facts not words that just fly out as we see from Mr. [redacted].  This would not have happened if I had hired a competent landscaper like I now have.Since through Mr. [redacted] negligence he broke my old Timer, it does not really matter what times he set on the old Timer.  I have never had a problem with any station not following the times set; but as soon as Mr. [redacted] broke the old Times, my yard started to flood.  As I stated in my initial complaint, I was working on my son’s renewal of his [redacted] insurance; he was involved in a horrible accident the year before where his car was hit by a man on ecstasy driving a Suburban 93 mph who is now serving a 10-year jail sentence. My son broke 20 bones in his body and was hospitalize for about 2 months; so making sure he had [redacted] to cover his more than 1 million dollars in medical bills was my top priority.  By the time I realized the yard was flooding, my water billings were spiking. The water company sent me a warning that we were using too much water.  I do not know how long station one was on, but it did shut off during the day.  I called and emailed Mr. [redacted] repeatedly, not just over the weekend. Our total water bills have been over $700 above normal, so to say Mr. [redacted] reacted quickly, except your rest time over a weekend, isridiculous.  But, to not answer an emergency call over the weekend is probably another lie or a very poor business practice.  You have a company, so any one with common sense would have someone on call, and my $700 water billabove normal shows this was more than a little over watering over a weekend.  I would say that you and your company have a horrible system to respond to emergencies.   And finally, your token act to buy me off with $150 is an admittance of guilt.  Why offer me the money if you were not guilty.  A man of Honor would never pay for something he had not done.  I would not.  We will answer every fabricated response from you with the truth, and your integrity will become more and more realistic.  Your potential customers will wonder why there are such completely different stories; a wildly told story that seems to have no facts to back them and a story told by homeowners who rely just on facts.  They might think twice about whom they should trust.  We stand with our original complaint and settlement through the Revdex.com.  We may send your reply and our reply to [redacted] since it has so manyfabrications about us.
Regards,
[redacted]

First.....We should not have a negative note on our account due to unresponsiveness.  We did not receive the email until 05/14/15.  I then logged on the system on 05/19/15 - there was an error and the system would not allow me to respond.  I emailed this request on 05/19.  I...

received a response on 05/22/15 that it was fixed.  I was out of town and did not return until today.  If you made any attempts to contact us, then you've been using the wrong contact information.  I request that you remove the negative connotation of unresponsiveness as this was not a matter of us being responsive.    I have outlined the synopsis and responses below.  When we were contacted by [redacted] regarding the complaint, you will see our unedited response that was sent to the customer and is visible for ALL [redacted] customers to review.  Please note, we even contacted the sprinkler company and they validated all information as outlined in the response.  Additionally, I also included my email back to [redacted] of a good faith offer to resolve this issue after we initially declined an offer - although we do not feel we need to make the offer as it wasn't our wrong doing.  The customer declined to take us up on the counter offer.  If you have any questions what so ever, please call us and speak with us about this matter.  DO NOT send a form letter email response.  We take complete ownership of errors we make which I can prove to you in writing and discuss over the phone from other situations.  However, this was not our error as outlined in the responses below.  If it was our error, we would have resolved it satisfaction like we have with others that we've made an error on.My name is [redacted] - I am the CFO and Marketing Manager.  I can be reached at [redacted].  Thank you kindly for your consideration of what transpired.  Additionally, if you would like to speak with the sprinkler company we'd be happy to provide his contact name and phone number.  Please note, we have a perception of what the customer is trying to do and their state of mind - we have kept that out of our response completely and focused on solely the facts.  Thank you![redacted] response on 04/01/15:Hi [Members Name]....I would like to take a few minutes to add clarity to your claim. When I came out to your property, you only had 1 of 3 stations on your sprinkler system turned on. I estimate the other 2 stations to be turned off for approximately 3-4 months. It would be turned off as you did not have winter lawn and would not be necessary to water. The only station turned on was the bubbler. This does not mean the sprinkler system in its entirety worked well, this only means one station worked well. When I arrived [members name] advised me I need to use pliers to turn the knob to set the clock, this is not normal. At that time, I should have advised him this was not normal and that I would not be held liable for any defects however I trusted him that he felt comfortable with me proceeding. I set the clock as follows: one bubbler station for 5 minutes 2 times daily and 2 lawn stations stations at 5 minutes for 2 times weekly (considering it was starting to warm up and it needed water). When you called me later to advise of the problem, it was a Saturday, I did not call you back to come over until Monday as we are a Monday-Friday business, we are not a 24 hour emergency service. When I returned, I walked [members name] over to the clock and showed him that I did not set the clocks to go off frequently, I proved to him that it was set for as indicated above and advised he has a bad timer. I provided him with [redacted]'s phone number for sprinkler repair. [redacted]'s employee ([redacted]) came out to replace the the timer. [redacted] validated the timer was bad - please note, I could not have damaged your timer while I set it - please consider the shape it was in prior and the fact that in order to turn the knob you had to use pliers. When I returned, I reset the stations correctly. When it didn't work as it should, I instructed him to call [redacted] to have him look at it again. When [redacted] returned, he found a totally separate issue with the system - this is the white wire referenced by you. Previously this wire was not touched by myself or [redacted], I validated this with [redacted] and [redacted] today. They both even agreed 100% that I would have no reason to have touched this wire, nor did [redacted] indicate it was done by me. This could have been done by somebody else previously, it doesn't mean it was done recently. [redacted] then corrected the problem and it worked fine after that. There was no negligence on my part as I outlined, and I even walked through each step until it was fixed. Regarding the coupon, it was for a one time use only. I contacted [redacted] today and they confirmed its one time only, therefore I did not mislead you. This is something that is generated directly from [redacted] List. I understand you are frustrated with an unexpected high water bill and I would be too. I can assure however it was not due to my negligence, this would have happened regardless of which landscaper came to your door. If it was due to my negligence, I would have quickly offered to pay for damages. Based upon the facts that I have laid out, we are not paying for the water bill as [redacted] Lawn Service is not at fault. Thank you! -[redacted]This is the email response we sent back to Christian Resiak at [redacted] when he attempted to get us to offer a good faith offer 04/09/15:[redacted]'s Lawn Service LLC <[redacted][email protected]> wrote:Hi Christian....sorry for the delay, we have been out of town. This is [redacted], I handle all financials and marketing. We are willing to make an offer of one month refund of yard work which is $150 - under 2 conditions: 1.) He withdrawals his complaint from the Revdex.com (I don't think he filed as we haven't received any notification) with proof and 2.) The negative review is removed from [redacted] list. Please also note that we are only doing this to save our name, I honestly feel like we are being manipulated by this homeowner.  We are not making an offer as an admission of guilt, we are making it because we want to keep good reviews, but honestly if we made a mistake we would own up to a bad review. I appreciate your support in the process and staying neutral. Please let me know what I need to do to make the offer. If you are the one to make the offer, I would like to see it in writing before you submit to the homeowner. Please call me with any questions.Thank you!-[redacted] 602.750.6014NOTE:  [redacted] did not make the offer to the customer in writing, therefore I can only assume they made the offer as I requested above.  Again, I would be happy to discuss this to you in further detail if needed. Thank you so much for your consideration and staying neutral and looking at all facts before making a decision.-Jorjette

Dear Revdex.com,This is in response to your request to re-review Mr. [redacted] response to the information we provided.  You asked us to consider the response to determine if we would provide a good will offer to him.  Please note, our goodwill offer of $150 still stands and we would be happy to uphold our commitment to send him a check for this amount if he wishes to accept our offer.We do not have new information to provide as nothing different has changed from the information we originally provided.  According to the rules and regulations you laid out, we are not pulling in any personal references, accusations or emotional references into our response.  We are not going to try to poke holes in Mr. [redacted] response as a rebuttal.  We laid out our perspective of the situation and that hasn’t changed.We would like to add two points of clarification/question:
1.)  Regarding the conversation with [redacted], the owner of the sprinkler company.  This was not a fabricated story, we spoke with him on April 1st to gather more information.  We are not attempting to pull him in this situation, just merely indicating that we did the due diligence to check with him to understand more of what transpired on those days specifically with the sprinkler company.  Regarding Mr. [redacted] indication this was “was fabricated in a story that apparently took Mr. [redacted] a long time to think out”    This was not the case.  We can provide phone records of when we spoke with [redacted].  Can [redacted] validate everything that [redacted] did those days?  No, not at all.  Nor would we expect him to do that.  However we did speak with him (on 04/01 & 06/17) to understand everything that transpired as we take this very seriously – this was not to make an attempt for [redacted] to get on our side. 2.)  Regarding the information about emailing us repeatedly not just over the weekend, we didn’t receive those emails.  Which email address did he send to and from?  We’ve only received three emails from Mr. [redacted] which were all on 02/11/15 at 2:15pm, 2:16pm and 4:06pm – all three emails were the same and just provided us with his address. This is an unfortunate situation that neither party agrees with the end result.  [redacted]’s Lawn Service has many, many positive reviews including references that [redacted] is very trustworthy.  We don’t always make everyone happy and that is part of having your own small business.  We recognize we won’t satisfy 100% of our customers and it’s evident we didn’t satisfy Mr. [redacted] – for which we respect he has his own opinion of our services.  We can provide you with instances and reviews in which we recognized we made an error of our wrong doing and we corrected it with our customers.  Therefore we do not try to lie or cover up mistakes.  In this situation however, we do not feel this was our mistake.  We made an offer to Mr. [redacted] as a goodwill reconciliation that as mentioned before, we will uphold that commitment if he wishes to accept.This is a family owned and operated small business.  Despite how Mr. [redacted] feels, we do not fabricate stories.  That is not in our nature to do nor would it benefit us to do that.  We are sorry that Mr. [redacted] feels so strongly that [redacted] has taken a lot of time to try to lie about a situation, and we apologize that he feels this way.  It’s obvious there are two different perspectives on this situation.  We are not trying to blame Mr. [redacted] as he indicated – we are simply responding to complaints that were filed with [redacted] and Revdex.com.  We are stating information based upon years of experience in this industry as well as what transpired from our perspective.  If you would like to discuss more, we encourage you to call [redacted] to speak with him about it.  And we encourage you to call Mr. [redacted] directly, himself, to speak to him about it. Please let us know if there is anything else you would like from us.   We appreciate your time with this matter!Sincerely,[redacted], CEO[redacted], CFO

First.....We should not have a negative note on our account due to unresponsiveness.  We did not receive the email until 05/14/15.  I then logged on the system on 05/19/15 - there was an error and the system would not allow me to respond.  I emailed this request on 05/19.  I...

received a response on 05/22/15 that it was fixed.  I was out of town and did not return until today.  If you made any attempts to contact us, then you've been using the wrong contact information.  I request that you remove the negative connotation of unresponsiveness as this was not a matter of us being responsive.    I have outlined the synopsis and responses below.  When we were contacted by [redacted] regarding the complaint, you will see our unedited response that was sent to the customer and is visible for ALL [redacted] customers to review.  Please note, we even contacted the sprinkler company and they validated all information as outlined in the response.  Additionally, I also included my email back to [redacted] of a good faith offer to resolve this issue after we initially declined an offer - although we do not feel we need to make the offer as it wasn't our wrong doing.  The customer declined to take us up on the counter offer.  If you have any questions what so ever, please call us and speak with us about this matter.  DO NOT send a form letter email response.  We take complete ownership of errors we make which I can prove to you in writing and discuss over the phone from other situations.  However, this was not our error as outlined in the responses below.  If it was our error, we would have resolved it satisfaction like we have with others that we've made an error on.My name is [redacted] - I am the CFO and Marketing Manager.  I can be reached at [redacted].  Thank you kindly for your consideration of what transpired.  Additionally, if you would like to speak with the sprinkler company we'd be happy to provide his contact name and phone number.  Please note, we have a perception of what the customer is trying to do and their state of mind - we have kept that out of our response completely and focused on solely the facts.  Thank you![redacted] response on 04/01/15:Hi [Members Name]....I would like to take a few minutes to add clarity to your claim. When I came out to your property, you only had 1 of 3 stations on your sprinkler system turned on. I estimate the other 2 stations to be turned off for approximately 3-4 months. It would be turned off as you did not have winter lawn and would not be necessary to water. The only station turned on was the bubbler. This does not mean the sprinkler system in its entirety worked well, this only means one station worked well. When I arrived [members name] advised me I need to use pliers to turn the knob to set the clock, this is not normal. At that time, I should have advised him this was not normal and that I would not be held liable for any defects however I trusted him that he felt comfortable with me proceeding. I set the clock as follows: one bubbler station for 5 minutes 2 times daily and 2 lawn stations stations at 5 minutes for 2 times weekly (considering it was starting to warm up and it needed water). When you called me later to advise of the problem, it was a Saturday, I did not call you back to come over until Monday as we are a Monday-Friday business, we are not a 24 hour emergency service. When I returned, I walked [members name] over to the clock and showed him that I did not set the clocks to go off frequently, I proved to him that it was set for as indicated above and advised he has a bad timer. I provided him with [redacted]'s phone number for sprinkler repair. [redacted]'s employee ([redacted]) came out to replace the the timer. [redacted] validated the timer was bad - please note, I could not have damaged your timer while I set it - please consider the shape it was in prior and the fact that in order to turn the knob you had to use pliers. When I returned, I reset the stations correctly. When it didn't work as it should, I instructed him to call [redacted] to have him look at it again. When [redacted] returned, he found a totally separate issue with the system - this is the white wire referenced by you. Previously this wire was not touched by myself or [redacted], I validated this with [redacted] and [redacted] today. They both even agreed 100% that I would have no reason to have touched this wire, nor did [redacted] indicate it was done by me. This could have been done by somebody else previously, it doesn't mean it was done recently. [redacted] then corrected the problem and it worked fine after that. There was no negligence on my part as I outlined, and I even walked through each step until it was fixed. Regarding the coupon, it was for a one time use only. I contacted [redacted] today and they confirmed its one time only, therefore I did not mislead you. This is something that is generated directly from [redacted] List. I understand you are frustrated with an unexpected high water bill and I would be too. I can assure however it was not due to my negligence, this would have happened regardless of which landscaper came to your door. If it was due to my negligence, I would have quickly offered to pay for damages. Based upon the facts that I have laid out, we are not paying for the water bill as [redacted] Lawn Service is not at fault. Thank you! -[redacted]This is the email response we sent back to Christian Resiak at [redacted] when he attempted to get us to offer a good faith offer 04/09/15:[redacted]'s Lawn Service LLC <[redacted][email protected]> wrote:Hi Christian....sorry for the delay, we have been out of town. This is [redacted], I handle all financials and marketing. We are willing to make an offer of one month refund of yard work which is $150 - under 2 conditions: 1.) He withdrawals his complaint from the Revdex.com (I don't think he filed as we haven't received any notification) with proof and 2.) The negative review is removed from [redacted] list. Please also note that we are only doing this to save our name, I honestly feel like we are being manipulated by this homeowner.  We are not making an offer as an admission of guilt, we are making it because we want to keep good reviews, but honestly if we made a mistake we would own up to a bad review. I appreciate your support in the process and staying neutral. Please let me know what I need to do to make the offer. If you are the one to make the offer, I would like to see it in writing before you submit to the homeowner. Please call me with any questions.Thank you!-[redacted] 602.750.6014NOTE:  [redacted] did not make the offer to the customer in writing, therefore I can only assume they made the offer as I requested above.  Again, I would be happy to discuss this to you in further detail if needed. Thank you so much for your consideration and staying neutral and looking at all facts before making a decision.-Jorjette

Dear Revdex.com,This is in response to your request to re-review Mr. [redacted] response to the information we provided.  You asked us to consider the response to determine if we would provide a good will offer to him.  Please note, our goodwill offer of $150 still stands and we would be happy to uphold our commitment to send him a check for this amount if he wishes to accept our offer.We do not have new information to provide as nothing different has changed from the information we originally provided.  According to the rules and regulations you laid out, we are not pulling in any personal references, accusations or emotional references into our response.  We are not going to try to poke holes in Mr. [redacted] response as a rebuttal.  We laid out our perspective of the situation and that hasn’t changed.We would like to add two points of clarification/question:
1.)  Regarding the conversation with [redacted], the owner of the sprinkler company.  This was not a fabricated story, we spoke with him on April 1st to gather more information.  We are not attempting to pull him in this situation, just merely indicating that we did the due diligence to check with him to understand more of what transpired on those days specifically with the sprinkler company.  Regarding Mr. [redacted] indication this was “was fabricated in a story that apparently took Mr. [redacted] a long time to think out”    This was not the case.  We can provide phone records of when we spoke with [redacted].  Can [redacted] validate everything that [redacted] did those days?  No, not at all.  Nor would we expect him to do that.  However we did speak with him (on 04/01 & 06/17) to understand everything that transpired as we take this very seriously – this was not to make an attempt for [redacted] to get on our side. 2.)  Regarding the information about emailing us repeatedly not just over the weekend, we didn’t receive those emails.  Which email address did he send to and from?  We’ve only received three emails from Mr. [redacted] which were all on 02/11/15 at 2:15pm, 2:16pm and 4:06pm – all three emails were the same and just provided us with his address. This is an unfortunate situation that neither party agrees with the end result.  [redacted]’s Lawn Service has many, many positive reviews including references that [redacted] is very trustworthy.  We don’t always make everyone happy and that is part of having your own small business.  We recognize we won’t satisfy 100% of our customers and it’s evident we didn’t satisfy Mr. [redacted] – for which we respect he has his own opinion of our services.  We can provide you with instances and reviews in which we recognized we made an error of our wrong doing and we corrected it with our customers.  Therefore we do not try to lie or cover up mistakes.  In this situation however, we do not feel this was our mistake.  We made an offer to Mr. [redacted] as a goodwill reconciliation that as mentioned before, we will uphold that commitment if he wishes to accept.This is a family owned and operated small business.  Despite how Mr. [redacted] feels, we do not fabricate stories.  That is not in our nature to do nor would it benefit us to do that.  We are sorry that Mr. [redacted] feels so strongly that [redacted] has taken a lot of time to try to lie about a situation, and we apologize that he feels this way.  It’s obvious there are two different perspectives on this situation.  We are not trying to blame Mr. [redacted] as he indicated – we are simply responding to complaints that were filed with [redacted] and Revdex.com.  We are stating information based upon years of experience in this industry as well as what transpired from our perspective.  If you would like to discuss more, we encourage you to call [redacted] to speak with him about it.  And we encourage you to call Mr. [redacted] directly, himself, to speak to him about it. Please let us know if there is anything else you would like from us.   We appreciate your time with this matter!Sincerely,[redacted], CEO[redacted], CFO

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.5/28/15 –  I just returned from a week visiting my grandchildren, no computers.The fabricated story by Mr. [redacted] does not change the initial complaint or settlement.  I will answer his story point by point. Mr. [redacted] asked me to turn off my Timer the day before he came out.  My brother, who is a Commercial Landscaper, put in the Timer and the Irrigation System, and his crew maintained my lawn until a month before Mr. [redacted] came out. The Timer was working on all three stations when I turned it off. So much for the lie that it “had 1 of 3 stations on your sprinkler system turned on”.  “I estimate the other 2 stations to be turned off for approximately 3-4 months”.  I had Station 1 set for 1 minute, Station 2 set for 25 minutes (drip system), and Station 3 set for 1 minute, just as I have done for the last 20 winters.  This [redacted]’ story is from a guy who never touched my Timer until he broke it and then put a white wire in the new Timer after it was installed and caused it to use only one station that would not shut off, just like the old Timer.  The dial on the old Timer needed pliers to turn because dirt worked its way in; I thought anyone with experience would realize that and maybe would offer a solution.  But it still worked fine, so if it is not busted why fix it so they say and it worked fine.  I am sorry that the pliers were a bother that Mr. [redacted] clearly did not comprehend.  He is a real expert on fabrication, not on Timers.  That is why he stole my directions for the new Timer and has never returned them.  I called Mr. [redacted] after I could not find the direction and asked if he had another copy; he said to just call him and he would walk me through any problem.  I called Mr. [redacted] today.  Mr. [redacted] talked to him and used Mr. [redacted]’s and his son’s words in Mr. [redacted]’ fabrications.  I think Mr. [redacted] has a high integrity, and I told him what Mr. [redacted] had done; he was not happy and said he would talk to Mr. [redacted].  I can only imagine the tall tale that Mr. [redacted] told him, but Mr. [redacted] remembers me.  [redacted] remembers the broken old Timer but that was after Mr. [redacted] broke it. How would [redacted] know that [redacted] set and broke the Timer; he never saw the old Timer before [redacted] touched it. [redacted] remembers the white wire being wrongly placed but only after Mr. [redacted] placed it; no one else set the new Timer but [redacted].  How would [redacted] know who touched the wire? All of this was fabricated in a story that apparently took Mr. [redacted] a long time to think out. So much for the Timer lies; long thought out or not; still a lie.  We have also filed a complaint with [redacted] List, and I expect this is the reason for this futile attempt to push he blame to me.  All the valves worked, but I had [redacted] replace them just in case any of them were going bad; he also added insulated wire; I have all the receipts, so these are facts not words that just fly out as we see from Mr. [redacted].  This would not have happened if I had hired a competent landscaper like I now have.Since through Mr. [redacted] negligence he broke my old Timer, it does not really matter what times he set on the old Timer.  I have never had a problem with any station not following the times set; but as soon as Mr. [redacted] broke the old Times, my yard started to flood.  As I stated in my initial complaint, I was working on my son’s renewal of his [redacted] insurance; he was involved in a horrible accident the year before where his car was hit by a man on ecstasy driving a Suburban 93 mph who is now serving a 10-year jail sentence. My son broke 20 bones in his body and was hospitalize for about 2 months; so making sure he had [redacted] to cover his more than 1 million dollars in medical bills was my top priority.  By the time I realized the yard was flooding, my water billings were spiking. The water company sent me a warning that we were using too much water.  I do not know how long station one was on, but it did shut off during the day.  I called and emailed Mr. [redacted] repeatedly, not just over the weekend. Our total water bills have been over $700 above normal, so to say Mr. [redacted] reacted quickly, except your rest time over a weekend, isridiculous.  But, to not answer an emergency call over the weekend is probably another lie or a very poor business practice.  You have a company, so any one with common sense would have someone on call, and my $700 water billabove normal shows this was more than a little over watering over a weekend.  I would say that you and your company have a horrible system to respond to emergencies.   And finally, your token act to buy me off with $150 is an admittance of guilt.  Why offer me the money if you were not guilty.  A man of Honor would never pay for something he had not done.  I would not.  We will answer every fabricated response from you with the truth, and your integrity will become more and more realistic.  Your potential customers will wonder why there are such completely different stories; a wildly told story that seems to have no facts to back them and a story told by homeowners who rely just on facts.  They might think twice about whom they should trust.  We stand with our original complaint and settlement through the Revdex.com.  We may send your reply and our reply to [redacted] since it has so manyfabrications about us.
Regards,

[redacted]

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Address: Seattle, Washington, United States, 98177-5335

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This website was reported to be associated with Kenny's Lawn Service LLC.



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