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Kenosee Mini Mart & Motel

6 Lake Street, Kenosee, Saskatchewan, Canada, S0C 2S0

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Reviews Motel, Convenience Store, Liquor Store Kenosee Mini Mart & Motel

Kenosee Mini Mart & Motel Reviews (%countItem)

We sought the services of this business to house one of our employees during an ongoing construction project. We asked for copies of a lease or paperwork to sign and a credit card authorization form, basically anything to get in writing a contract of services, they declined saying they don't have any. They did however provide an email with their policies stating a 7 day cancellation policy as well as a guarantee the first charge will be upon arrival. We booked the unit August 9th (company credit card over the phone), 2018 for a check in on August 12, 2018. Our current project was extended so on August 10th (within the 7 day period) we cancelled our booking as we would be a couple more weeks in Regina. We contacted the business on August 26th for a check-in on August 28th. Upon our arrival the accommodations were in such disrepair and smelled of mold that we feared a health risk and declined to stay, not even taking personal belongings into the room. Our company received our corporate card statement showing a charge on August 10th for $1350 for a full months rent, violating their terms of not charging until arrival and also charging within the 7 day cancellation policy. Communication with the credit card company and the business resulted in the business falsely making claims about us booking and not showing up for an unknown amount of days resulting in a slight refund but a charge remaining of $880. Not only is this a false claim, the amount of money that was kept as a charge shows no detail of how many days or the cost per day of the alleged booking, nor could they provide a proof of booking. We negotiated a majority refund of $1000 dollars but the business instead only refunded $462.

Desired Outcome

Correction to a credit report I would like the remainder of the money refunded to the corporate credit card.

Kenosee Mini Mart & Motel Response • Sep 17, 2018

. He supplied the Credit Card information for this reservation, but otherwise had nothing at all to do with the transaction. He was given ( in writing ) our room policies,as well as our 7 day cancellation policy, on monthly reservations.I was in conversation only with the employee( who was booking the room ) and the employees manager. The employee reserved a 1 bedroom suite in our Motel , to commence on Aug 10th , on a monthly basis.On Aug 13th he called that he was delayed. I suggested I release the room,but he insisted I keep it booked for him , as he would be arriving , for sure,by Aug 16th. We only had the one room available,so he didn't want to lose it.He never showed on the 16th, but called on the 20th. We agreed to cancel the room until he called me again. On Aug 29th he called that he would be arriving that evening. When he arrived , he informed us, that his co workers were staying at a different motel and he preferred to stay there, also.I spoke to him ,on the phone , the next day,and explained that it was not a problem to release the room,but he would be responsible for the nights that he had reserved.He then called his manager and lied about the condition of the room, hoping that would get him "off the hook ". Upon speaking with the manager, we agreed on a very fair reduced rate for the reservation. He said he just needed to clear it with his boss and I agreed to refund the remaining amount to the credit card. "The Boss " called me the next day.I tried to explain the situation to him,but he refused to listen. ***. He demanded a "FULL " refund immediately and hung up.He then contacted the credit card co.to dispute the charges.They contacted me and upon hearing the situation declined his dispute.Two days later he contacted them again, and they once again informed him, that he was obligated to pay the charges for the room and they declined his dispute.
***.My suite was booked for the entire summer and is booked up again now.It has also been booked already for next summer. We are in a resort area, so summer is a very busy time.

Customer Response • Sep 19, 2018

(The consumer indicated he/she DID NOT accept the response from the business.)
Aug 9, 2018
Aug 10, 2018
Aug 22, 2018
Aug 23, 2018
Aug 28, 2018
Aug 29, 2018

Above is the call log from Telus for the employee in question, showing which days he spoke with the Business. The called the 9th to book and cancel the 10th until the end of the month when he would be there. He's also the only employee out there so his desire to stay with other co-workers isn't valid. I was involved after both the field staff and manager had yet to receive the refund she stated she would give after charging my credit card before the staff member showed up which is against their own policy as I attached in my original complaint.

When I spoke with the business I told them I would give them 4 days to refund the agreed amount before I would approach the bank or the Revdex.com. When it was not received I spoke with the bank and they again agreed to refund a portion of it. I provided my fax number and information for the refund and receipt and after it again wasn't received I logged the complaint with the Revdex.com.

My manager has negotiated again with the business and we were informed that we would receive a partial refund and should this actually happen, I dont have any further complaints as this is what I was looking for in the first place. A business that supplies a formal rental agreement would have saved a lot of time and effort here.

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Address: 6 Lake Street, Kenosee, Saskatchewan, Canada, S0C 2S0

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