Kenrick Corp

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint (nor does it make any attempt to) For your reference, details of the offer I reviewed appear below.Kenrick has not made any offer to settle the issues outlined in my previous complaintRather than paying out the insurance monies to my mother as they are required to do under the bylaws, they have now paid out parties from the insurance proceeds for air scrubbers and old testing that should have been paid at Kenrick's expense rather than from the insurance proceeds, and they are refusing to provide the balance of the insurance monies to my mother as required under the bylaws that govern them, insisting instead that they must pay a contractor rather than my mother as the bylaws require them to doAs has been the pattern throughout much of my dealings with his son Chris A [redacted] of Kenrick Property Management, in his response to my complaint, Richard A [redacted] makes a number of statements and attempts to misdirect the reader in several ways He avoids completely dealing with most facets of my complaint, each of which have caused damage to both myself and my mother and most of which Kendrick is directly responsible and liable forThe first statement Richard A [redacted] makes, that the complaint filed has no merit, is blatantly on numerous levels Each facet of the complaint I have made (and there are several facets to the complaint) is 100% valid There are now new issues that have arisen in addition to those set out in the original complaint, not the least of which is Richard A***' misleading effort to deny, deflect and minimize the complaint as well as misdirect the reader of the original complaintRichard A [redacted] is fully aware that I am the Power of Attorney for my mother, and that, as such, I handle all legal and business affairs for her.His comment that I do not own my mother's house is a feeble attempt to deflect from the multiple improprieties and instances of negligence set out in the original complaint I will be pleased to provide a copy of the Durable Power of Attorney to the Revdex.com if requested: Kenrick has had a copy since early May when I began dealing with them.It is clear from reading MrA***' letter that he has done no proper investigation of this matter Rather than dealing with the numerous and overt improprieties in his son Chris A***' handling of this matter, hRichard A [redacted] attempts to deflect from the issues by relying on an engineering report that contains multiple assertions which Kenrick knows to be false MrA [redacted] falsely alleges what the engineering report says the cause of the mold in the house is MrA [redacted] knows that the basement water issue was not caused by groundwater intrusionHe knows that there is NOT and open stairway between the basement and the rest of the house (it is separated by a door that seals to the carpet and which was kept closed except when things were moved out of the basement at the direct instructions and insistence of his son Chris A***) He knows that the engineering report did not address the cause of mold having spread from the basement of the house to the upper floor of the house.He knows that there is no substance to the assertion that the mold was spread by the air conditioning system In fact, the engineer comments in his report that I refused to turn on the AC for him at the time of his visit.MrA [redacted] has been advised by a lawyer who routinely does business with him to mitigate the damages in this situation by paying out the insurance monies immediately, yet he has declined to follow this sage advice from experienced counsel We have involved a lawyer to take over negotiations, but would like to have this complaint escalated if possible, but under no circumstances should it be closed with any indication that the business has addressed the complaint appropriately Regards, [redacted]

The complaint filed by Mr*** *** has no meritMr*** does not own the home in questionHis mother, Mrs*** *** owns ** *** ***k, a townhouse in Stonefield Commons Homeowners Association, IncMy investigation of this matter revealed the following: The Lakeside
Engineering PC report found the cause of the mold was an improperly installed condensate line from the residential furnace, from prior groundwater intrusionand a lack of dehumidification in the basementThe mold has been present for years and was spread throughout the house by the furnace and air conditioning systems and by an open stairway between the basement and the first floorAs requested by Mrs***, an insurance claim was filed by Stonefield Commons HOA and *** Insurance Company agreed to pay $10,under the sewer and drain baprovision of the policyOnce the invoices for the mold testing and air scrubbers are paid, the balance of the funds will be available for further repairs in the townhouse. If you have any questions, please do not hesitate to call meSincerely Yours, Richard KA***,Property Manager, as agent for Stonefield Commons Homeowners Association, Inc. RKA:Ibk C: HO file

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint (nor does it make any attempt to).  For your reference, details of the offer I reviewed appear below.Kenrick has not made any offer to settle the issues outlined in my previous complaint. Rather than paying out the insurance monies to my mother as they are required to do under the bylaws, they have now paid out parties from the insurance proceeds for air scrubbers and old testing that should have been paid at Kenrick's expense rather than from the insurance proceeds, and they are refusing to provide the balance of the insurance monies to my mother as required under the bylaws that govern them, insisting instead that they must pay a contractor rather than my mother as the bylaws require them to do. As has been the pattern throughout much of my dealings with his son Chris A[redacted] of Kenrick Property Management, in his response to my complaint, Richard A[redacted] makes a number of false statements and attempts to misdirect the reader in several ways.   He avoids completely dealing with most facets of my complaint, each of which have caused damage to both myself and my mother and most of which Kendrick is directly responsible and liable for. The first statement Richard A[redacted] makes, that the complaint filed has no merit, is blatantly false on numerous levels.  Each facet of the complaint I have made (and there are several facets to the complaint) is 100% valid.  There are now new issues that have arisen in addition to those set out in the original complaint, not the least of which is Richard A[redacted]' misleading effort to deny, deflect and minimize the complaint as well as misdirect the reader of the original complaint. Richard A[redacted] is fully aware that I am the Power of Attorney for my mother, and that, as such, I handle all legal and business affairs for her.His comment that I do not own my mother's house is a feeble attempt to deflect from the multiple improprieties and instances of negligence set out in the original complaint.  I will be pleased to provide a copy of the Durable Power of Attorney to the Revdex.com if requested:  Kenrick has had a copy since early May when I began dealing with them.It is clear from reading Mr. A[redacted]' letter that he has done no proper investigation of this matter.  Rather than dealing with the numerous and overt improprieties in his son Chris A[redacted]' handling of this matter, hRichard A[redacted] attempts to deflect from the issues by relying on an engineering report that contains multiple assertions which Kenrick knows to be false.  Mr. A[redacted] falsely alleges what the engineering report says the cause of the mold in the house is.  Mr. A[redacted] knows that the basement water issue was not caused by groundwater intrusion. He knows that there is NOT and open stairway between the basement and the rest of the house (it is separated by a door that seals to the carpet and which was kept closed except when things were moved out of the basement at the direct instructions and insistence of his son Chris A[redacted]).  He knows that the engineering report did not address the cause of mold having spread from the basement of the house to the upper floor of the house.He knows that there is no substance to the assertion that the mold was spread by the air conditioning system.  In fact, the engineer comments in his report that I refused to turn on the AC for him at the time of his visit.Mr. A[redacted] has been advised by a lawyer who routinely does business with him to mitigate the damages in this situation by paying out the insurance monies immediately, yet he has declined to follow this sage advice from experienced counsel.  We have involved a lawyer to take over negotiations, but would like to have this complaint escalated if possible, but under no circumstances should it be closed with any indication that the business has addressed the complaint appropriately.  Regards,
[redacted]