Kens Auto

In December 2014, this customer made an appointment for a blown head gasket on his [redacted] The heads were dismantled and sent to a machine shop to be tested for leaksUpon testing them for leaks one did, in fact, have a crack and leakedspoke to the customer and told him that the head is cracked and not repairableI gave him a couple of options which included a rebuilt cylinder head, a used engine or a new enginepurchased a rebuilt cylinder head per his request and installed itAfter the installation, the truck had a very light ticking noise in the engine which explained to the customer that this is common for a new cylinder headThe reason being is when they rebuild the cylinder head they set the valves loose because in time they will tighten upA tight valve is worse than a loose valveexplained to the customer that if the noise did not go away, we would have to send it to a dealership because I don't have the equipment to adjust them.On or about April 28, 2015, this customer made an appointment to replace the knock sensorThe customer told me that he diagnosed the truck and it needed a knock sensorE replaced the knock sensor and the check engine light remained on, I told the customer that he has an electrical problem with the knock sensor and he had to reschedule the truck so that I could diagnose it.May 13, 2015, this customer brought the truck back for me to diagnoseIt had a code of [redacted] open knock sensor circuitchecked all of the wires going from the ECM (engine control module) to the knock sensorThey were all goodfound it to be a fault in the ECMI told the customer that the ECM needed to be re-flashed (re-programmed)it is something that needs to be done by a [redacted] dealer (only dealerships have the required equipment to do this),Weeks later, this customer showed up and told me that the dealership replaced his engineHe said the reason why is because the cylinder head that replaced was faulty because of the ticking noiseI told the customer that the code in there was not for a mechanical problem, but an electrical problemThe customer agreed and said that all he knew was that he was out of the country and received a phone call from the dealership stating that the engine was badThe customer needed his truck back when he got home so he told the dealership to go ahead and replace the engineI explained to the customer that if that ticking noise set the knock sensor code it would have set the code when he picked it up from my shop not five months later and over 7,miles laterasked the customer why he did not bring it back to my shop because if it was something that we did wrong, we would have surely made good for itHe replied, he just needed the truck backHe did not give me the opportunity to prove that it was not the cylinder headI asked the customer where the cylinder head was because if it is bad would need it for any type of warranty claimHe said he did not knowcontacted the dealer that performed the work and they gave me the name of the salvage yard they purchased the used engine fromI purchased the engine from the salvage yard and contacted my insurance company (***)spoke to the supplier that purchased the head fromI removed the cylinder head from the motor to return it to the supplier, After speaking to the supplier, we both agreed to send the cylinder head to a machine shop to have it checked to see if it was faultyIt was not faulty as the dealership statedThe machine shop purchased the proper shims and put all of the valves within specI called the customer and told him what had doneThe customer took the cylinder head on two separate occasions back to the dealership that

In December 2014, this customer made an appointment for a blown head gasket on his *** ***The heads were dismantled and sent to a machine shop to be tested for leaksUpon testing them for leaks one did, in fact, have a crack and leakedspoke to the customer and told him that the
head is cracked and not repairableI gave him a couple of options which included a rebuilt cylinder head, a used engine or a new enginepurchased a rebuilt cylinder head per his request and installed itAfter the installation, the truck had a very light ticking noise in the engine which explained to the customer that this is common for a new cylinder headThe reason being is when they rebuild the cylinder head they set the valves loose because in time they will tighten upA tight valve is worse than a loose valveexplained to the customer that if the noise did not go away, we would have to send it to a dealership because I don't have the equipment to adjust them.On or about April 28, 2015, this customer made an appointment to replace the knock sensorThe customer told me that he diagnosed the truck and it needed a knock sensorE replaced the knock sensor and the check engine light remained on, I told the customer that he has an electrical problem with the knock sensor and he had to reschedule the truck so that I could diagnose itMay 13, 2015, this customer brought the truck back for me to diagnoseIt had a code of *** open knock sensor circuitchecked all of the wires going from the ECM (engine control module) to the knock sensorThey were all goodfound it to be a fault in the ECMI told the customer that the ECM needed to be re-flashed (re-programmed)it is something that needs to be done by a *** dealer (only dealerships have the required equipment to do this),
Weeks later, this customer showed up and told me that the dealership replaced his engineHe said the reason why is because the cylinder head that replaced was faulty because of the ticking noiseI told the customer that the code in there was not for a mechanical problem, but an electrical problemThe customer agreed and said that all he knew was that he was out of the country and received a phone call from the dealership stating that the engine was badThe customer needed his truck back when he got home so he told the dealership to go ahead and replace the engineI explained to the customer that if that ticking noise set the knock sensor code it would have set the code when he picked it up from my shop not five months later and over 7,miles laterasked the customer why he did not bring it back to my shop because if it was something that we did wrong, we would have surely made good for itHe replied, he just needed the truck backHe did not give me the opportunity to prove that it was not the cylinder headI asked the customer where the cylinder head was because if it is bad would need it for any type of warranty claimHe said he did not knowcontacted the dealer that performed the work and they gave me the name of the salvage yard they purchased the used engine fromI purchased the engine from the salvage yard and contacted my insurance company (***)spoke to the supplier that purchased the head fromI removed the cylinder head from the motor to return it to the supplier, After speaking to the supplier, we both agreed to send the cylinder head to a machine shop to have it checked to see if it was faultyIt was not faulty as the dealership statedThe machine shop purchased the proper shims and put all of the valves within specI called the customer and told him what had doneThe customer took the cylinder head on two separate occasions back to the dealership that

In December 2014, this customer made an appointment for a blown head gasket on his 2003 [redacted]. The heads were dismantled and sent to a machine shop to be tested for leaks. Upon testing them for leaks one did, in fact, have a crack and leaked. spoke to the customer and told him that the head...

is cracked and not repairable. I gave him a couple of options which included a rebuilt cylinder head, a used engine or a new engine. purchased a rebuilt cylinder head per his request and installed it. After the installation, the truck had a very light ticking noise in the engine which explained to the customer that this is common for a new cylinder head. The reason being is when they rebuild the cylinder head they set the valves loose because in time they will tighten up. A tight valve is worse than a loose valve. explained to the customer that if the noise did not go away, we would have to send it to a dealership because I don't have the equipment to adjust them.On or about April 28, 2015, this customer made an appointment to replace the knock sensor. The customer told me that he diagnosed the truck and it needed a knock sensor. E replaced the knock sensor and the check engine light remained on, I told the customer that he has an electrical problem with the knock sensor and he had to reschedule the truck so that I could diagnose it.May 13, 2015, this customer brought the truck back for me to diagnose. It had a code of [redacted] open knock sensor circuit. checked all of the wires going from the ECM (engine control module) to the knock sensor. They were all good. found it to be a fault in the ECM. I told the customer that the ECM needed to be re-flashed (re-programmed). it is something that needs to be done by a [redacted] dealer (only dealerships have the required equipment to do this),Weeks later, this customer showed up and told me that the dealership replaced his engine. He said the reason why is because the cylinder head that replaced was faulty because of the ticking noise. I told the customer that the code in there was not for a mechanical problem, but an electrical problem. The customer agreed and said that all he knew was that he was out of the country and received a phone call from the dealership stating that the engine was bad. The customer needed his truck back when he got home so he told the dealership to go ahead and replace the engine. I explained to the customer that if that ticking noise set the knock sensor code it would have set the code when he picked it up from my shop not five months later and over 7,000 miles later. asked the customer why he did not bring it back to my shop because if it was something that we did wrong, we would have surely made good for it. He replied, he just needed the truck back. He did not give me the opportunity to prove that it was not the cylinder head. I asked the customer where the cylinder head was because if it is bad would need it for any type of warranty claim. He said he did not know. contacted the dealer that performed the work and they gave me the name of the salvage yard they purchased the used engine from. I purchased the engine from the salvage yard and contacted my insurance company ([redacted]). spoke to the supplier that purchased the head from. I removed the cylinder head from the motor to return it to the supplier, After speaking to the supplier, we both agreed to send the cylinder head to a machine shop to have it checked to see if it was faulty. It was not faulty as the dealership stated. The machine shop purchased the proper shims and put all of the valves within spec. I called the customer and told him what had done. The customer took the cylinder head on two separate occasions back to the dealership that