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Ken's Plumbing The Picky People's Plumber

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Ken's Plumbing The Picky People's Plumber Reviews (1)

Hey [redacted]
Just got a call from [redacted] at [redacted] about the plumbing we did at [redacted].  For some reason I never saw you last email, wasn’t ignoring you by any means just waiting for a response and a copy of the invoice from [redacted] Plumbing.  I will summarize...

based on invoices for the service performed at [redacted]  Attached are copies of the invoices.
Invoice dated 11/10/14 for $[redacted] was for a leak from an over head bathroom, tub and shower and mentions a mixing valve not mixing properly.  This also note leaking galvanize pipe in your home as well as rebuilding the tub and shower valve.  Not sure this has anything to do with the problem at hand.
Invoice dated 11/21/14 for $[redacted] was to access the shower valve and to replace with new [redacted] single lever with posi-temp control.  Not sure this is related to the issue at hand.
Invoice dated 12/01/14 for $[redacted] was to stop a leak on galvanize pipes under kitchen sink.  Not related.
Invoice dated 12/05/14 for $[redacted] was for running water upstairs into the attic to service the shower and for future plumbing.  This invoice refers to the issues with mixed water.  From what I gather the recirculation pump was mainly to prevent freezing because of your pipes were in the attic by keeping the water moving.  It is always best not to run pipes in an attic but sometimes the situation doesn’t allow this.  There are basically 2 different styles of recirculation systems. One uses the hot and cold lines to move the water throughout the house.  The other, requires a return line connected to the fixtures hot water source and brought back to the water heater where the pump is usually placed.  Apparently we used the first.  [redacted] was stumped and didn’t know how to solve this problem and I was unaware there even was a problem.  
I talked to [redacted] with [redacted] Plumbing told me where we went wrong.  [redacted] cut in a tee for the future bath and that’s where the mix of water happened.  Other than this single issue we did everything else correctly.
As long as you have old galvanize pipe in your home you will always have small particles of rust collect in your aerators.  
Personally I feel we owe you for the cost of [redacted] to find and make the repair.  In addition another $[redacted] for the inconvenience to you and Tonya for having to deal with this issue.  
Sincerely,
[redacted]
Note:  Just noticed while typing this email,  [redacted] filed this complaint with the Revdex.com.  I cut and pasted with is email.   Hope my reply above answers this complaint also.  I’ve bcc a copy to [redacted] at the Revdex.com.
To the comment made about commission, to my knowledge all top company service plumbers salaries are based on commission.

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