Kens sold us a $400 snowsuit and when my husband put it on the stitching on the wrist cuff busted right out. Kens want us to pay for the shipping to have it repaired. They will not give us prepaid shipping or refund a portion of the purchase price to offset our inconvenience. They do not stand behind their products. Their customer service leaves a lot to be desired. I do not recommend them.
In the beginning of July My wife and I started getting serious about purchasing our 1st boat for our honeymoon at the end of July , a boat we previously sent an email request in for more info on there website a few months prior but never heard a response back. As our honeymoon got closer I decided to call the dealership to see if the boat was still available, Craig our sales man informed me it is still available. Craig made everything go smooth and easy informed me "all boats are gone through before they are traded in and are made water ready", I wanted to pick the boat up that week I inquired about it but I had to wait till the day before we left for our honeymoon to pick it up due to having to order parts to make the boat water ready. No big deal. We arrive at the dealership on 7-20-18 first thing in the morning ready to pick up our boat. Craig pulled the boat out of the warehouse and we began to look it over. I noticed a few flaws such and the bilge pump not working, the aft light was not working, and there was a loose bolt on the motor. I informed Craig of what I found and they said they would get on fixing those items right away. So while we waited we started doing paper work. Jason tried to tell me I had to buy there gap insurance due to the age of the boat and amount financed. False, gap insurance is an optional insurance policy for those who do not know. you do not have to purchase such contract. As I am signing paper work I stop him and want to wait till the repairs are final before I sign. The Tech finishes up with the repairs so we go look the boat over and start the walk around. They Installed a new bilge pump due to "wash guy leaving the pump on". The aft light had loose wiring. The loose bolt was stripped out in the motor so they tapped the hole and put a longer bolt in. We fired the boat up & listened to it run, it had a slight tapping noise but was told that is normal, I didn't think much of it after all they are the experts. We finish up paper work. Took a picture in front of dealership and start to make our way home. The trip home went great, got home and started to pack. As we were loading the truck up I noticed something hanging off the trailer tire, the sidewalls on both tires were about ready to let loose. I removed the tires off the trailer and $200 later were back on track with some new tires. We leave for the lake 7-21-18 All is good until we launched the boat that Saturday, got it in the water and as soon as we fired it up that ticking you could barley hear over the exhaust out of the water is now a lot louder knocking and more pronounced. (going off what we were told I didn't worry about it) we get the boat back to the dock, tie it up and head up to the cottage to unload our stuff. A few hours later I come back down to the boat. I go to get something and I notice a lot of water in the hull, I turn on bilge pump and start to look for what is leaking. come to find I didn't forget the plug But the tech who installed the new bilge pump drilled 2 holes clear through the hull. I shot Craig a text letting him know what I found since the dealership was closed (He did call me on Monday, told him I've cooled off and managed to seal the boat up on the water and we can figure something out after our honeymoon) As we continue to enjoy our vacation we are enjoying our boat, but that knocking has me thinking. so I start to do some research, I have found that its a normal noise, a cracked crank, piston slap, loose wrist pin. I cant seem to find a consistent answer so I quit worrying about it so I can spend time with the wife. A few days later I was looking the trailer over now that the boat is off of it. I notice 2 out of the 3 main beams are almost cracked all of the way though... How good did they really inspect this boat? Cracked trailer frame, Motor is knocking/ticking, Tires rotting off, Holes drilled thought the hull.. I've emailed all this info with pictures and videos to the service manager 2 weeks ago, tried calling him and got another Chris, I have not heard a response back from them so here I am.. 8-17-18
Bought a 2000 Hurricane deck boat, needed strictly cash because I was out of state. They insured me that the service department would inspect and repair any problems found. We picked up the boat ran it 4 times and the propeller would not turn. Took it to the repair shop close by were I live and they discovered the pinion gear and motor coupler were extremely worn along with metal shavings in the gear oil. Called and talked to lead in the service department and he just blew me off. Along with the boat being broke down a wheel bearing on the trailer was bad. Never do business there again as I believe they have gotten to big to give a damn, only want to sell new. Jim from Minnesota.
In the beginning of July My wife and I started getting serious about purchasing our 1st boat for our honeymoon at the end of July , a boat we previously sent an email request in for more info on there website a few months prior but never heard a response back. As our honeymoon got closer I decided to call the dealership to see if the boat was still available, Craig our sales man informed me it is still available. Craig made everything go smooth and easy informed me "all boats are gone through before they are traded in and are made water ready", I wanted to pick the boat up that week I inquired about it but I had to wait till the day before we left for our honeymoon to pick it up due to having to order parts to make the boat water ready. No big deal. We arrive at the dealership on 7-20-18 first thing in the morning ready to pick up our boat. Craig pulled the boat out of the warehouse and we began to look it over. I noticed a few flaws such and the bilge pump not working, the aft light was not working, and there was a loose bolt on the motor. I informed Craig of what I found and they said they would get on fixing those items right away. So while we waited we started doing paper work. Jason tried to tell me I had to buy there gap insurance due to the age of the boat and amount financed. False, gap insurance is an optional insurance policy for those who do not know. you do not have to purchase such contract. As I am signing paper work I stop him and want to wait till the repairs are final before I sign. The Tech finishes up with the repairs so we go look the boat over and start the walk around. They Installed a new bilge pump due to "wash guy leaving the pump on". The aft light had loose wiring. The loose bolt was stripped out in the motor so they tapped the hole and put a longer bolt in. We fired the boat up & listened to it run, it had a slight tapping noise but was told that is normal, I didn't think much of it after all they are the experts. We finish up paper work. Took a picture in front of dealership and start to make our way home. The trip home went great, got home and started to pack. As we were loading the truck up I noticed something hanging off the trailer tire, the sidewalls on both tires were about ready to let loose. I removed the tires off the trailer and $200 later were back on track with some new tires. We leave for the lake 7-21-18 All is good until we launched the boat that Saturday, got it in the water and as soon as we fired it up that ticking you could barley hear over the exhaust out of the water is now a lot louder knocking and more pronounced. (going off what we were told I didn't worry about it) we get the boat back to the dock, tie it up and head up to the cottage to unload our stuff. A few hours later I come back down to the boat. I go to get something and I notice a lot of water in the hull, I turn on bilge pump and start to look for what is leaking. come to find I didn't forget the plug But the tech who installed the new bilge pump drilled 2 holes clear through the hull. I shot Craig a text letting him know what I found since the dealership was closed (He did call me on Monday, told him I've cooled off and managed to seal the boat up on the water and we can figure something out after our honeymoon) As we continue to enjoy our vacation we are enjoying our boat, but that knocking has me thinking. so I start to do some research, I have found that its a normal noise, a cracked crank, piston slap, loose wrist pin. I cant seem to find a consistent answer so I quit worrying about it so I can spend time with the wife. A few days later I was looking the trailer over now that the boat is off of it. I notice 2 out of the 3 main beams are almost cracked all of the way though... How good did they really inspect this boat? Cracked trailer frame, Motor is knocking/ticking, Tires rotting off, Holes drilled thought the hull.. I've emailed all this info with pictures and videos to the service manager 2 weeks ago, tried calling him and got another Chris, I have not heard a response back from them so here I am..
On 12/23/2017, after a lengthy phone conversation regarding this particular boat and Ken's Sports payment in full policy Mr. Mark [redacted] did place a deposit on a pre-owned 2015 Triton 215 DC Walleye boat. Mr. [redacted] was fully aware from day 1 Ken's Sports out of state payment in full...
policy was to be "wire transfer" ONLY. Mr [redacted] was made aware of this prior to him placing a deposit on this boat and believed it to "not be a problem with his lending institution." Only after he was made aware from his personal lending institution that they do not do wire transfers did his problem now become a problem with Ken's Sports. As a retailer we have been scammed out of thousands of dollars via fake checks and stolen credit cards. This is why the customer was made aware from day one the full payment had to be wire transfer only or cash as this is our only reliable source of funding. Because we were straight forward from day one with Mr. [redacted] we then told him we could potentially help him with financing his transaction with one of our own in-house lenders however we could not get him approved under the terms he wanted. So unfortunately after that was not an option for him the boat was to be put back up for sale. Truthfully Ken's Sports was out about two weeks of trying to sell this boat because it was being held for Mr. [redacted] during that time so he could come look at it and make good on his final payment via wire transfer as he was told from day one which he could not do.
Mr. [redacted] we understand you may have good credit and did or could secure financing from your bank. However, again, the problem YOU have is that you were told numerous times from the onset that Ken's Sports only accepts wire transfers as a method of payment from out of state customers and you had also told us this would not be a problem for you. The problem only arose when you found out your lending institution would not do a wire transfer. Truly, your problem is with your lending institution as you had told us THEY do not do wire transfers. Maybe you should contact your lending institution and suggest that they become more accommodating to there customers needs. This is EXACTLY how the situation unfolded and under no circumstances will Ken's Sports be responsible for any costs you incurred because of your lending institutions shortcomings.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Unfortunately you are lying and full of [redacted]....! Do you really think I am this stupid?? Really? Regardless of the wire transfer issue as discussed with your salesman, I was prepared to purchase the boat even if meant going through one of your hundreds of financial institutions you deal with per Brandon. I have good credit and the financial ability so there were no reason for me not to come and see the boat as we discussed. Again that's me holding my end up of the agreement. It wasn't til I was in my trip did this all fall apart. Then I am told that only (1) financial institution will work with me?? Really? You expect me to believe that? Again this is not the first purchase I have made. Then to be given an excuse because I live in Michigan?? I am not some bum who has a 500 credit score and looking for a 0 down, buy here pay here credit plan. After I was made again promises to get his manager involved and the owner so we could work out something the next day before I traveled home, no one contacted me. I called, left message and NO ONE CALLED ME. Not a care to a soon to be customer.. I have now since heard how you treat customers? and its obvious you could care less or treat them all the same. After we left Brandon we went and browsed your snowmobiles and ATV's and spoke with other sales persons that work for you. And was told that Kens Sports sells to people out of state " ALL THE TIME", " ITS NO BIG DEAL".... Its so blatantly obvious that you have this boat under priced or targeted for someone else.. This is not a matter of Mark [redacted] not doing what he said he would or not having the ability to purchase. I could have put the ridiculously large down payment on a credit card. Its the fact that Ken's Sport did not do what they said they would and in turn I have lost out on monies and time to travel there to purchase a boat that Kens Sports would not ever try to sell me. If you were a reputable business with good customer reviews, you would try to do something to resolve this issue, anything other than the game you are playing. Obviously the Revdex.com of Wisconsin does very little or cares in this matter, so its probably time to secure counsel in this matter. I will give you one more chance to come up with some type of resolution that works between both parties in hopes that we can walk away from this issue happy from both sides and prevent someone from going through this ordeal in the future.]
Regards,
Mark [redacted]
THE ISSUE AT HAND WITH THIS TRAILER IS NOT A ISSUE OF WARRANTY, IT IS AN INSURANCE ISSUE. THE CUSTOMER PICKED UP TRAILER IN PERFECT CONDITION, SOMETIME WITHIN THE FIRST MONTH THE AXLE WAS BENT BADLY. KEN'S SPORTS INC INSPECTED THE...
TRAILER, PHOTOGRAPHED AND EVEN BROUGHT THE AXLE TO THE TRAILER MANUFACTURER FOR INSPECTION. THE TRAILER MANUFACTURER DEEMED THE AXLE NON WARRANTABLE, NOT A MANUFACTURING DEFECT, TRAILER WAS EITHER OVERLOADED OR CUSTOMER HIT LARGE POT HOLE. KEN'S SPORTS THEN CALLED CUSTOMER AND GAVE ESTIMATE ON REPLACING AXLE, THE CUSTOMER AGREED TO REPAIR. NOW THAT REPAIR IS DONE CUSTOMER SOMEHOW IS DOUBLING BACK SAYING HE IS NOT RESPONSIBLE FOR REPAIRS???THE CUSTOMER SHOULD CALL THERE INSURANCE COMPANY, IF TRAILER WAS DAMAGED FROM A POT HOLE THAT IS WHAT INSURANCE IS FOR.IT WOULD BE A GREAT IF EVERYTHING IN LIFE WAS RETURNABLE AFTER IT WAS DAMAGED. AT WHAT TIME DOES THE CUSTOMER TAKE OWNERSHIP AND RESPONSIBILITY FOR THE TRAILER?
THE VEHICLE WAS PROPERLY CLEANED FOR A USED VEHICLE AT THE TIME OF DELIVERY. VEHICLE WAS USED, NOT NEW, WILL SHOW SOME WEAR AND TEAR. THE AIR FITLER WAS ALSO SERVICED, NOT REPLACED, IT IS SERVICABLE. IT APPEARS TO US THIS CUSTOEMR SHOULD HAVE PURCHASED A NEW VEHICLE.
Hello,
I recently bought a couple things from the online website. They sold me something they already knew was on back order then called me to ask if I wanted to swap it out for something else. The shipping was $19 flat. So I did did not want to pay that much shipping just for gloves. I choose something else similar in price and asked if they could give me free shipping or a make an even swap since the new item was about $10 more. They said they could not do that. Very unfriendly and not helpful staff customer service experience.
I've had the worst possible expierance with this company possible. First, the salesman lied by telling me it would only take 5 minutes to attach a cab on a four wheeler. He perswaded me to take the ATV, even though I wanted it to stay in the shop, until it is done. So I took the ATV home and a week later a box came with a pile of parts. I knew looking at these parts that it was at least 1 to 2 hour job. When I confronted the manager, and told him what the sales associate, [redacted], said, he called me a liar. Then after a heated discussion on the floor, he said that he would put the cab on for a small fee. I take the wheeler back the next day, they put the cab on, and bill me $100!!!! I called again and talked with the manager [redacted]. He was condescending and rude to say the lease. He said this isn't wall mart we charge for our work. I then told [redacted] that I wanted to return the entire ATV. He laughed and said its yours now. I then told him I was going to write the Revdex.com, he snickered and said here's the number. After this treatment, I am devoting my life to let others know about this establishment.
I brought my 2010 Polaris Ranger 500 EFI in for work at the end of September 2015. I was told I had a charging issue (which I was aware of) and would need a new stator and that (3) of the (4) ball joints needed replacing for a total of $1,750. This was much more than I expected when I initially brought it in, so I asked about what the stator only change would cost. I was told that was about $1,200 on its own (which does include a $600 OEM Stator). That quote included about 3 hours in labor for the stator change as well as a $20 o-ring that was absolutely not necessary (I challenged the need for this and they confirmed it - WRONG!); it is located behind the plate in which the stator mounts. Because of the high quote, I did the work myself. This 3 hour job took me an hour and 15 minutes including a 20 minute trip to the hardware store to get an additional bolt for my pulley puller to remove the fly wheel. Next time, I could probably do it in less than 30 minutes. Absolutely Ridiculous!!!! I then looked at the ball joints with the help of a friend, and I could only see movement in (2) of the (4) and the worst one was the one they said I did NOT need to change. I will absolutely NOT be bringing anything in for service to these guys again. I just had my boat in for service a few weeks prior and that bill that was initially quoted at $680 grew to $980. I am guessing that bill was also ripe with fluff, but I didn't end up doing the work myself, so I can't be sure. The guys there are very knowledgeable and helpful, but they definitely were looking to charge me an unjustified amount to complete service on a vehicle I had previously purchased from them. I realize dealers make their money on parts and service, but that should be possible at $125/hr coving the ACTUAL time for service.
Review: Where do I start? The Owner of Ken's Sports-[redacted] has violated I believe MANY of the nature of your complaint options. (sales presentation with unethical sales practice, improper or inferior service, etc. What I would want is the amount of money it will take to fix my son's 500 Sno Pro snowmobile from another place that could do it. We want NOTHING to do with a unprofessional business owner that has from the start to finish LIED to us, and continued to make us think we had extended care on this snowmobile when we bought it. Then on top of it took a sale away from his own sales person and also Arctic Cat. I have also contacted Arctic Cat to give them the same story and advise them of the misrepresentation [redacted] is giving at Ken's Sports for being a dealer for them. We even paid a lawyer in the amount of 265.00 to see if we could go after [redacted] at Ken's Sport for this. He said yes and believed we would win, but it probably would have cost the amount to fix the sled which was around 2100.00. Would it be worth it, because we surely do NOT want Ken Sports to fix the sled anymore. The decision was to not move forward and note to ourselves to NEVER shop there again. Here is our story and explanation of the chain of events that took place: During the summer of 2011 I approached [redacted] a salesman at Kens Sports Little Chute. The reason for the visit was to discuss the ordering of a Artic Cat snowmobile, my interest was a sno pro 500. [redacted] then checked with I believe Artic Cat to see If one would be available and found that there was. I also believe I agreed to order one, although I do not recall paperwork of any kind at that time. That afternoon I received a phone call at home from [redacted] who I was familiar with from previous dealing at the this dealership. [redacted] stated that he understood I was going to order a 2012 sno pro 500 for 7800.00 $ he continued that his relative was selling a 2010 sno pro 500 which needed some work, he said that the jack shaft and clutch parts needed to be placed exactly what needed to be all fixed I,am not anything close to a mechanic so I do not recall it perfectly. The conversation continued that the repairs could be done and he was asking 5400.00 . I agreed to come to the dealership as it was on the lift in the shop. Myself and my son for who this snowmobile was intended headed to Kens to check it out. This sled was very sharp with a after market graphic package,it had some ware a crack in a panel some dinging but nothing to be unexpected for this type of machine. At this point [redacted] stated that Artic Cat had been having trouble with the 2010 motor again I believe it was the jackshaft bering which lead to damage of the clutching. He also stated that his units engine was going to be replaced by Artic Cat with a 2012 motor, the graphics with Kurt [redacted]s name would be changed and in addition this sled had a extended repair program good for 3 years or 3000.00. He stated the owner Kurt [redacted] was asking 5400.00. That evening our family discussed our options and agreed to ask a relative whose snowmobile knowledge we trust to check over the machine . After the inspection the track was found to be in poor condition. Our decision and thoughts were with a new track a new 2012 motor and clutching along with the changing of the graphics 5400.00 was a fair deal.The offer was made to [redacted] who talked to Kurt and the deal was made. The repairs were made a new engine (thought to be a 2012) the clutching and graphics.[redacted] then turned the phone number to Kurt [redacted] to me and a pick up date was made and the deal took place in July. That winter the family and friends headed north to snowmobile. On the second day of the trip around 200 miles in the sno pro 500 began to overheat, at that time a small plastic tee in the coolant line was found to have broken thus losing the coolant and of course the overheating. The sled was taken to Kens at which time the situation was explained a time frame for the repair was given. Once the repairs were completed I retrieved the snowmobile being told the repairs were being charged to in extended care program. My family head north for riding that weekend for a trip only to have the machine overheat 20 miles into the trip.The sled was returned to Kens Sports for repairs. The explanation was that the head gasket was blown and they had failed to check it. The repairs were completed and again I was told that the price of the repairs would come off the Extended care program. Not real pleased I agreed with no real other options. In the winter of 2013 my son experienced some metal on metal grinding a inspection of the sled revealed the bearing on the jackshaft failed doing damage to clutching. I then called Kens Sports talking to [redacted] a service manager who was aware of this snowmobile, he checked to make sure the Extended care would cover some extensive repairs and confirmed this to be the case. The sled was taken to Kens Sports for repairs, the sled would be checked over and they would call with what repairs that would be needed. The following week I received a phone call from [redacted] who laid out the repairs needed at was at this time he also stated that there was no Extended care program for this snowmobile that in fact there never was Extended care he said. I inquired as to why I was told the repairs related to the overheating problem were taken care of and he said he paid for those repairs he had just failed to inform me of that. He also said I owed 68.00 for going over the machine to check what repairs were needed. I told to pack it up and went to pick up the unit.Desired Settlement: 1st-We would like to have a check for the cost of repairs sent to us, so we can go to Powersports 1 or Ecklund Motorsports to have them fix our son's snowmobile. 2nd-If that cannot be done, then we would like a letter written from [redacted] signed and dated stating he LIED to us and he apologizes for his unfaithfulness to his customers and also to put a AD in the Post Crescent and also Freedom pursuit stating the fact that he lied to us and misrepresented his own company Ken Sports. The AD needs to have his name and the business name in the AD and state he lied, otherwise the AD will not validate his unlike business conduct on how he represented us. Thank You
Review: I ordered a part on December 3rd 2013. Was told by e mail to expect it December 11-16. I called on the 20th an d they said it was back ordered until the 27th. Have called repeatedly since then and now am told it will be January 14 till it will be shipped. Sent an e mail that has not been responded to in four days. The person I talk to named [redacted] seems to think there is no problem and will do nothing to rectify or see that my part comes to me at a reasonable time.Desired Settlement: I want my part to be sent to me overnight as soon as possible and I would like the company to quit advertising for parts they do not have in stock. An apology would be nice as well
Review: The person that I was dealing with in the parts department was one of the worst customer serviced people I have ever dealt with. I went in today looking for a throttle cable for my klx110 dirt bike and the service guy threw a big stink about having to go through two bins full of throttle cables. My feeling on the situation is if he doesn't want to look for parts he shouldn't work in a parts department. After twenty minutes he finally came out from the back room and told me that they don't have what I need but I can go back their and grab one but if It doesn't work I can't return it if he already told me they don't have the part why would I buy something that I can't use.Desired Settlement: It would be nice to be able to walk in to a parts department and not get attitude when you ask for parts.
Review: I took my boat to kens for winterizing. When I returned home with I noticed the boat cover was broken and my motor support brace was missing. I contacted Ken's to see were the motor support brace was and they told me they could not find it that I must have lost it on the way home they are doing nothing to replace it I know it was there when I delivered the boat but now they are not fixing my boat cover or replacing my motor support brace. Do not even receive an apology!
Review: I ordered a part for my snowmobile from kens sports. I ordered it specifically for my machine, and they sent me the wrong one. I called to get a return authorization since I recieved the wrong part and now they are telling me I can not return the incorrect item.Desired Settlement: Just looking to return the incorrect part in exchange for the correct part. I will pay any differences owed to kens sports.
Order a boat in late summer for a expected delivery the following spring (new model year change over). Overly detailed pick-up which would cover those not used to a boat. Went over everything I needed and let me "skip" parts I was more then failure about which I appreciated. Boat was a completely new model and I found a few issues. The MFG had put too much tongue weight service dept had no problems changing but turned out was over gross of trailer. This was the MFG issue not Kens as it was a package unit from the MFG. They followed up and made it right down to the new trailer having the wrong tires and they upgraded, balanced the tires. They reinforced a panel that I wasn't happy about the support it had and the repair was better then factory. Bottom of hull was repainted in a section where the paint wasn't as expected. Purchased a second prop and some spare parts and was always treated with respect. Great group, family owned and owners kids (adults) work as well. I was a bit unsure of pulling the trigger on a new model year but the service made what could have been a frustrating problems into a non issue. The boat MFG should be very proud of this dealer and they were competitive on pricing as well.
I happened across this Revdex.com when looking up some information and felt the dealer deserves to have a second experience where service after a sale was done as IMO they went over the top of my expectations helping me get some issues resolved w/o loosing time on the water.
Side note if a sales person tells you something get it in writing. Always best to have everything written down and documented (Camera phone for example). I can't see a cab for a ATV taking 5 mins and sounded like his experience to install wasn't as expected. Never seen a ATV with one but wondering if it was a UTV. If I had the dealer install I'm sure $100 would be a deal to pay for their shop rate. If a problem always stay calm and come back if you need to calm down a bit just a FYI. Negotiations are the same way, low ball a item and you blew your chances on a deal. Be respectful and it will be returned.
Kens sold us a $400 snowsuit and when my husband put it on the stitching on the wrist cuff busted right out. Kens want us to pay for the shipping to have it repaired. They will not give us prepaid shipping or refund a portion of the purchase price to offset our inconvenience. They do not stand behind their products. Their customer service leaves a lot to be desired. I do not recommend them.
In the beginning of July My wife and I started getting serious about purchasing our 1st boat for our honeymoon at the end of July , a boat we previously sent an email request in for more info on there website a few months prior but never heard a response back. As our honeymoon got closer I decided to call the dealership to see if the boat was still available, Craig our sales man informed me it is still available. Craig made everything go smooth and easy informed me "all boats are gone through before they are traded in and are made water ready", I wanted to pick the boat up that week I inquired about it but I had to wait till the day before we left for our honeymoon to pick it up due to having to order parts to make the boat water ready. No big deal. We arrive at the dealership on 7-20-18 first thing in the morning ready to pick up our boat. Craig pulled the boat out of the warehouse and we began to look it over. I noticed a few flaws such and the bilge pump not working, the aft light was not working, and there was a loose bolt on the motor. I informed Craig of what I found and they said they would get on fixing those items right away. So while we waited we started doing paper work. Jason tried to tell me I had to buy there gap insurance due to the age of the boat and amount financed. False, gap insurance is an optional insurance policy for those who do not know. you do not have to purchase such contract. As I am signing paper work I stop him and want to wait till the repairs are final before I sign. The Tech finishes up with the repairs so we go look the boat over and start the walk around. They Installed a new bilge pump due to "wash guy leaving the pump on". The aft light had loose wiring. The loose bolt was stripped out in the motor so they tapped the hole and put a longer bolt in. We fired the boat up & listened to it run, it had a slight tapping noise but was told that is normal, I didn't think much of it after all they are the experts. We finish up paper work. Took a picture in front of dealership and start to make our way home. The trip home went great, got home and started to pack. As we were loading the truck up I noticed something hanging off the trailer tire, the sidewalls on both tires were about ready to let loose. I removed the tires off the trailer and $200 later were back on track with some new tires. We leave for the lake 7-21-18 All is good until we launched the boat that Saturday, got it in the water and as soon as we fired it up that ticking you could barley hear over the exhaust out of the water is now a lot louder knocking and more pronounced. (going off what we were told I didn't worry about it) we get the boat back to the dock, tie it up and head up to the cottage to unload our stuff. A few hours later I come back down to the boat. I go to get something and I notice a lot of water in the hull, I turn on bilge pump and start to look for what is leaking. come to find I didn't forget the plug But the tech who installed the new bilge pump drilled 2 holes clear through the hull. I shot Craig a text letting him know what I found since the dealership was closed (He did call me on Monday, told him I've cooled off and managed to seal the boat up on the water and we can figure something out after our honeymoon) As we continue to enjoy our vacation we are enjoying our boat, but that knocking has me thinking. so I start to do some research, I have found that its a normal noise, a cracked crank, piston slap, loose wrist pin. I cant seem to find a consistent answer so I quit worrying about it so I can spend time with the wife. A few days later I was looking the trailer over now that the boat is off of it. I notice 2 out of the 3 main beams are almost cracked all of the way though... How good did they really inspect this boat? Cracked trailer frame, Motor is knocking/ticking, Tires rotting off, Holes drilled thought the hull.. I've emailed all this info with pictures and videos to the service manager 2 weeks ago, tried calling him and got another Chris, I have not heard a response back from them so here I am.. 8-17-18
8-18 Chris called and wants me to bring unit back so he can inspect engine noise
Bought a 2000 Hurricane deck boat, needed strictly cash because I was out of state. They insured me that the service department would inspect and repair any problems found. We picked up the boat ran it 4 times and the propeller would not turn. Took it to the repair shop close by were I live and they discovered the pinion gear and motor coupler were extremely worn along with metal shavings in the gear oil. Called and talked to lead in the service department and he just blew me off. Along with the boat being broke down a wheel bearing on the trailer was bad. Never do business there again as I believe they have gotten to big to give a damn, only want to sell new. Jim from Minnesota.
Here is my story of July this year...
In the beginning of July My wife and I started getting serious about purchasing our 1st boat for our honeymoon at the end of July , a boat we previously sent an email request in for more info on there website a few months prior but never heard a response back. As our honeymoon got closer I decided to call the dealership to see if the boat was still available, Craig our sales man informed me it is still available. Craig made everything go smooth and easy informed me "all boats are gone through before they are traded in and are made water ready", I wanted to pick the boat up that week I inquired about it but I had to wait till the day before we left for our honeymoon to pick it up due to having to order parts to make the boat water ready. No big deal. We arrive at the dealership on 7-20-18 first thing in the morning ready to pick up our boat. Craig pulled the boat out of the warehouse and we began to look it over. I noticed a few flaws such and the bilge pump not working, the aft light was not working, and there was a loose bolt on the motor. I informed Craig of what I found and they said they would get on fixing those items right away. So while we waited we started doing paper work. Jason tried to tell me I had to buy there gap insurance due to the age of the boat and amount financed. False, gap insurance is an optional insurance policy for those who do not know. you do not have to purchase such contract. As I am signing paper work I stop him and want to wait till the repairs are final before I sign. The Tech finishes up with the repairs so we go look the boat over and start the walk around. They Installed a new bilge pump due to "wash guy leaving the pump on". The aft light had loose wiring. The loose bolt was stripped out in the motor so they tapped the hole and put a longer bolt in. We fired the boat up & listened to it run, it had a slight tapping noise but was told that is normal, I didn't think much of it after all they are the experts. We finish up paper work. Took a picture in front of dealership and start to make our way home. The trip home went great, got home and started to pack. As we were loading the truck up I noticed something hanging off the trailer tire, the sidewalls on both tires were about ready to let loose. I removed the tires off the trailer and $200 later were back on track with some new tires. We leave for the lake 7-21-18 All is good until we launched the boat that Saturday, got it in the water and as soon as we fired it up that ticking you could barley hear over the exhaust out of the water is now a lot louder knocking and more pronounced. (going off what we were told I didn't worry about it) we get the boat back to the dock, tie it up and head up to the cottage to unload our stuff. A few hours later I come back down to the boat. I go to get something and I notice a lot of water in the hull, I turn on bilge pump and start to look for what is leaking. come to find I didn't forget the plug But the tech who installed the new bilge pump drilled 2 holes clear through the hull. I shot Craig a text letting him know what I found since the dealership was closed (He did call me on Monday, told him I've cooled off and managed to seal the boat up on the water and we can figure something out after our honeymoon) As we continue to enjoy our vacation we are enjoying our boat, but that knocking has me thinking. so I start to do some research, I have found that its a normal noise, a cracked crank, piston slap, loose wrist pin. I cant seem to find a consistent answer so I quit worrying about it so I can spend time with the wife. A few days later I was looking the trailer over now that the boat is off of it. I notice 2 out of the 3 main beams are almost cracked all of the way though... How good did they really inspect this boat? Cracked trailer frame, Motor is knocking/ticking, Tires rotting off, Holes drilled thought the hull.. I've emailed all this info with pictures and videos to the service manager 2 weeks ago, tried calling him and got another Chris, I have not heard a response back from them so here I am..
On 12/23/2017, after a lengthy phone conversation regarding this particular boat and Ken's Sports payment in full policy Mr. Mark [redacted] did place a deposit on a pre-owned 2015 Triton 215 DC Walleye boat. Mr. [redacted] was fully aware from day 1 Ken's Sports out of state payment in full...
policy was to be "wire transfer" ONLY. Mr [redacted] was made aware of this prior to him placing a deposit on this boat and believed it to "not be a problem with his lending institution." Only after he was made aware from his personal lending institution that they do not do wire transfers did his problem now become a problem with Ken's Sports. As a retailer we have been scammed out of thousands of dollars via fake checks and stolen credit cards. This is why the customer was made aware from day one the full payment had to be wire transfer only or cash as this is our only reliable source of funding. Because we were straight forward from day one with Mr. [redacted] we then told him we could potentially help him with financing his transaction with one of our own in-house lenders however we could not get him approved under the terms he wanted. So unfortunately after that was not an option for him the boat was to be put back up for sale. Truthfully Ken's Sports was out about two weeks of trying to sell this boat because it was being held for Mr. [redacted] during that time so he could come look at it and make good on his final payment via wire transfer as he was told from day one which he could not do.
Mr. [redacted] we understand you may have good credit and did or could secure financing from your bank. However, again, the problem YOU have is that you were told numerous times from the onset that Ken's Sports only accepts wire transfers as a method of payment from out of state customers and you had also told us this would not be a problem for you. The problem only arose when you found out your lending institution would not do a wire transfer. Truly, your problem is with your lending institution as you had told us THEY do not do wire transfers. Maybe you should contact your lending institution and suggest that they become more accommodating to there customers needs. This is EXACTLY how the situation unfolded and under no circumstances will Ken's Sports be responsible for any costs you incurred because of your lending institutions shortcomings.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Unfortunately you are lying and full of [redacted]....! Do you really think I am this stupid?? Really? Regardless of the wire transfer issue as discussed with your salesman, I was prepared to purchase the boat even if meant going through one of your hundreds of financial institutions you deal with per Brandon. I have good credit and the financial ability so there were no reason for me not to come and see the boat as we discussed. Again that's me holding my end up of the agreement. It wasn't til I was in my trip did this all fall apart. Then I am told that only (1) financial institution will work with me?? Really? You expect me to believe that? Again this is not the first purchase I have made. Then to be given an excuse because I live in Michigan?? I am not some bum who has a 500 credit score and looking for a 0 down, buy here pay here credit plan. After I was made again promises to get his manager involved and the owner so we could work out something the next day before I traveled home, no one contacted me. I called, left message and NO ONE CALLED ME. Not a care to a soon to be customer.. I have now since heard how you treat customers? and its obvious you could care less or treat them all the same. After we left Brandon we went and browsed your snowmobiles and ATV's and spoke with other sales persons that work for you. And was told that Kens Sports sells to people out of state " ALL THE TIME", " ITS NO BIG DEAL".... Its so blatantly obvious that you have this boat under priced or targeted for someone else.. This is not a matter of Mark [redacted] not doing what he said he would or not having the ability to purchase. I could have put the ridiculously large down payment on a credit card. Its the fact that Ken's Sport did not do what they said they would and in turn I have lost out on monies and time to travel there to purchase a boat that Kens Sports would not ever try to sell me. If you were a reputable business with good customer reviews, you would try to do something to resolve this issue, anything other than the game you are playing. Obviously the Revdex.com of Wisconsin does very little or cares in this matter, so its probably time to secure counsel in this matter. I will give you one more chance to come up with some type of resolution that works between both parties in hopes that we can walk away from this issue happy from both sides and prevent someone from going through this ordeal in the future.]
Regards,
Mark [redacted]
THE ISSUE AT HAND WITH THIS TRAILER IS NOT A ISSUE OF WARRANTY, IT IS AN INSURANCE ISSUE. THE CUSTOMER PICKED UP TRAILER IN PERFECT CONDITION, SOMETIME WITHIN THE FIRST MONTH THE AXLE WAS BENT BADLY. KEN'S SPORTS INC INSPECTED THE...
TRAILER, PHOTOGRAPHED AND EVEN BROUGHT THE AXLE TO THE TRAILER MANUFACTURER FOR INSPECTION. THE TRAILER MANUFACTURER DEEMED THE AXLE NON WARRANTABLE, NOT A MANUFACTURING DEFECT, TRAILER WAS EITHER OVERLOADED OR CUSTOMER HIT LARGE POT HOLE. KEN'S SPORTS THEN CALLED CUSTOMER AND GAVE ESTIMATE ON REPLACING AXLE, THE CUSTOMER AGREED TO REPAIR. NOW THAT REPAIR IS DONE CUSTOMER SOMEHOW IS DOUBLING BACK SAYING HE IS NOT RESPONSIBLE FOR REPAIRS???THE CUSTOMER SHOULD CALL THERE INSURANCE COMPANY, IF TRAILER WAS DAMAGED FROM A POT HOLE THAT IS WHAT INSURANCE IS FOR.IT WOULD BE A GREAT IF EVERYTHING IN LIFE WAS RETURNABLE AFTER IT WAS DAMAGED. AT WHAT TIME DOES THE CUSTOMER TAKE OWNERSHIP AND RESPONSIBILITY FOR THE TRAILER?
THE VEHICLE WAS PROPERLY CLEANED FOR A USED VEHICLE AT THE TIME OF DELIVERY. VEHICLE WAS USED, NOT NEW, WILL SHOW SOME WEAR AND TEAR. THE AIR FITLER WAS ALSO SERVICED, NOT REPLACED, IT IS SERVICABLE. IT APPEARS TO US THIS CUSTOEMR SHOULD HAVE PURCHASED A NEW VEHICLE.
Hello,
I recently bought a couple things from the online website. They sold me something they already knew was on back order then called me to ask if I wanted to swap it out for something else. The shipping was $19 flat. So I did did not want to pay that much shipping just for gloves. I choose something else similar in price and asked if they could give me free shipping or a make an even swap since the new item was about $10 more. They said they could not do that. Very unfriendly and not helpful staff customer service experience.
I received my riding gear today, love it! Great prices & fast shipping! Will definitely buy from again.
I've had the worst possible expierance with this company possible. First, the salesman lied by telling me it would only take 5 minutes to attach a cab on a four wheeler. He perswaded me to take the ATV, even though I wanted it to stay in the shop, until it is done. So I took the ATV home and a week later a box came with a pile of parts. I knew looking at these parts that it was at least 1 to 2 hour job. When I confronted the manager, and told him what the sales associate, [redacted], said, he called me a liar. Then after a heated discussion on the floor, he said that he would put the cab on for a small fee. I take the wheeler back the next day, they put the cab on, and bill me $100!!!! I called again and talked with the manager [redacted]. He was condescending and rude to say the lease. He said this isn't wall mart we charge for our work. I then told [redacted] that I wanted to return the entire ATV. He laughed and said its yours now. I then told him I was going to write the Revdex.com, he snickered and said here's the number. After this treatment, I am devoting my life to let others know about this establishment.
I brought my 2010 Polaris Ranger 500 EFI in for work at the end of September 2015. I was told I had a charging issue (which I was aware of) and would need a new stator and that (3) of the (4) ball joints needed replacing for a total of $1,750. This was much more than I expected when I initially brought it in, so I asked about what the stator only change would cost. I was told that was about $1,200 on its own (which does include a $600 OEM Stator). That quote included about 3 hours in labor for the stator change as well as a $20 o-ring that was absolutely not necessary (I challenged the need for this and they confirmed it - WRONG!); it is located behind the plate in which the stator mounts. Because of the high quote, I did the work myself. This 3 hour job took me an hour and 15 minutes including a 20 minute trip to the hardware store to get an additional bolt for my pulley puller to remove the fly wheel. Next time, I could probably do it in less than 30 minutes. Absolutely Ridiculous!!!! I then looked at the ball joints with the help of a friend, and I could only see movement in (2) of the (4) and the worst one was the one they said I did NOT need to change. I will absolutely NOT be bringing anything in for service to these guys again. I just had my boat in for service a few weeks prior and that bill that was initially quoted at $680 grew to $980. I am guessing that bill was also ripe with fluff, but I didn't end up doing the work myself, so I can't be sure. The guys there are very knowledgeable and helpful, but they definitely were looking to charge me an unjustified amount to complete service on a vehicle I had previously purchased from them. I realize dealers make their money on parts and service, but that should be possible at $125/hr coving the ACTUAL time for service.
Review: Where do I start? The Owner of Ken's Sports-[redacted] has violated I believe MANY of the nature of your complaint options. (sales presentation with unethical sales practice, improper or inferior service, etc. What I would want is the amount of money it will take to fix my son's 500 Sno Pro snowmobile from another place that could do it. We want NOTHING to do with a unprofessional business owner that has from the start to finish LIED to us, and continued to make us think we had extended care on this snowmobile when we bought it. Then on top of it took a sale away from his own sales person and also Arctic Cat. I have also contacted Arctic Cat to give them the same story and advise them of the misrepresentation [redacted] is giving at Ken's Sports for being a dealer for them. We even paid a lawyer in the amount of 265.00 to see if we could go after [redacted] at Ken's Sport for this. He said yes and believed we would win, but it probably would have cost the amount to fix the sled which was around 2100.00. Would it be worth it, because we surely do NOT want Ken Sports to fix the sled anymore. The decision was to not move forward and note to ourselves to NEVER shop there again. Here is our story and explanation of the chain of events that took place: During the summer of 2011 I approached [redacted] a salesman at Kens Sports Little Chute. The reason for the visit was to discuss the ordering of a Artic Cat snowmobile, my interest was a sno pro 500. [redacted] then checked with I believe Artic Cat to see If one would be available and found that there was. I also believe I agreed to order one, although I do not recall paperwork of any kind at that time. That afternoon I received a phone call at home from [redacted] who I was familiar with from previous dealing at the this dealership. [redacted] stated that he understood I was going to order a 2012 sno pro 500 for 7800.00 $ he continued that his relative was selling a 2010 sno pro 500 which needed some work, he said that the jack shaft and clutch parts needed to be placed exactly what needed to be all fixed I,am not anything close to a mechanic so I do not recall it perfectly. The conversation continued that the repairs could be done and he was asking 5400.00 . I agreed to come to the dealership as it was on the lift in the shop. Myself and my son for who this snowmobile was intended headed to Kens to check it out. This sled was very sharp with a after market graphic package,it had some ware a crack in a panel some dinging but nothing to be unexpected for this type of machine. At this point [redacted] stated that Artic Cat had been having trouble with the 2010 motor again I believe it was the jackshaft bering which lead to damage of the clutching. He also stated that his units engine was going to be replaced by Artic Cat with a 2012 motor, the graphics with Kurt [redacted]s name would be changed and in addition this sled had a extended repair program good for 3 years or 3000.00. He stated the owner Kurt [redacted] was asking 5400.00. That evening our family discussed our options and agreed to ask a relative whose snowmobile knowledge we trust to check over the machine . After the inspection the track was found to be in poor condition. Our decision and thoughts were with a new track a new 2012 motor and clutching along with the changing of the graphics 5400.00 was a fair deal.The offer was made to [redacted] who talked to Kurt and the deal was made. The repairs were made a new engine (thought to be a 2012) the clutching and graphics.[redacted] then turned the phone number to Kurt [redacted] to me and a pick up date was made and the deal took place in July. That winter the family and friends headed north to snowmobile. On the second day of the trip around 200 miles in the sno pro 500 began to overheat, at that time a small plastic tee in the coolant line was found to have broken thus losing the coolant and of course the overheating. The sled was taken to Kens at which time the situation was explained a time frame for the repair was given. Once the repairs were completed I retrieved the snowmobile being told the repairs were being charged to in extended care program. My family head north for riding that weekend for a trip only to have the machine overheat 20 miles into the trip.The sled was returned to Kens Sports for repairs. The explanation was that the head gasket was blown and they had failed to check it. The repairs were completed and again I was told that the price of the repairs would come off the Extended care program. Not real pleased I agreed with no real other options. In the winter of 2013 my son experienced some metal on metal grinding a inspection of the sled revealed the bearing on the jackshaft failed doing damage to clutching. I then called Kens Sports talking to [redacted] a service manager who was aware of this snowmobile, he checked to make sure the Extended care would cover some extensive repairs and confirmed this to be the case. The sled was taken to Kens Sports for repairs, the sled would be checked over and they would call with what repairs that would be needed. The following week I received a phone call from [redacted] who laid out the repairs needed at was at this time he also stated that there was no Extended care program for this snowmobile that in fact there never was Extended care he said. I inquired as to why I was told the repairs related to the overheating problem were taken care of and he said he paid for those repairs he had just failed to inform me of that. He also said I owed 68.00 for going over the machine to check what repairs were needed. I told to pack it up and went to pick up the unit.Desired Settlement: 1st-We would like to have a check for the cost of repairs sent to us, so we can go to Powersports 1 or Ecklund Motorsports to have them fix our son's snowmobile. 2nd-If that cannot be done, then we would like a letter written from [redacted] signed and dated stating he LIED to us and he apologizes for his unfaithfulness to his customers and also to put a AD in the Post Crescent and also Freedom pursuit stating the fact that he lied to us and misrepresented his own company Ken Sports. The AD needs to have his name and the business name in the AD and state he lied, otherwise the AD will not validate his unlike business conduct on how he represented us. Thank You
Review: I ordered a part on December 3rd 2013. Was told by e mail to expect it December 11-16. I called on the 20th an d they said it was back ordered until the 27th. Have called repeatedly since then and now am told it will be January 14 till it will be shipped. Sent an e mail that has not been responded to in four days. The person I talk to named [redacted] seems to think there is no problem and will do nothing to rectify or see that my part comes to me at a reasonable time.Desired Settlement: I want my part to be sent to me overnight as soon as possible and I would like the company to quit advertising for parts they do not have in stock. An apology would be nice as well
Review: The person that I was dealing with in the parts department was one of the worst customer serviced people I have ever dealt with. I went in today looking for a throttle cable for my klx110 dirt bike and the service guy threw a big stink about having to go through two bins full of throttle cables. My feeling on the situation is if he doesn't want to look for parts he shouldn't work in a parts department. After twenty minutes he finally came out from the back room and told me that they don't have what I need but I can go back their and grab one but if It doesn't work I can't return it if he already told me they don't have the part why would I buy something that I can't use.Desired Settlement: It would be nice to be able to walk in to a parts department and not get attitude when you ask for parts.
Review: I took my boat to kens for winterizing. When I returned home with I noticed the boat cover was broken and my motor support brace was missing. I contacted Ken's to see were the motor support brace was and they told me they could not find it that I must have lost it on the way home they are doing nothing to replace it I know it was there when I delivered the boat but now they are not fixing my boat cover or replacing my motor support brace. Do not even receive an apology!
Review: I ordered a part for my snowmobile from kens sports. I ordered it specifically for my machine, and they sent me the wrong one. I called to get a return authorization since I recieved the wrong part and now they are telling me I can not return the incorrect item.Desired Settlement: Just looking to return the incorrect part in exchange for the correct part. I will pay any differences owed to kens sports.
Order a boat in late summer for a expected delivery the following spring (new model year change over). Overly detailed pick-up which would cover those not used to a boat. Went over everything I needed and let me "skip" parts I was more then failure about which I appreciated. Boat was a completely new model and I found a few issues. The MFG had put too much tongue weight service dept had no problems changing but turned out was over gross of trailer. This was the MFG issue not Kens as it was a package unit from the MFG. They followed up and made it right down to the new trailer having the wrong tires and they upgraded, balanced the tires. They reinforced a panel that I wasn't happy about the support it had and the repair was better then factory. Bottom of hull was repainted in a section where the paint wasn't as expected. Purchased a second prop and some spare parts and was always treated with respect. Great group, family owned and owners kids (adults) work as well. I was a bit unsure of pulling the trigger on a new model year but the service made what could have been a frustrating problems into a non issue. The boat MFG should be very proud of this dealer and they were competitive on pricing as well.
I happened across this Revdex.com when looking up some information and felt the dealer deserves to have a second experience where service after a sale was done as IMO they went over the top of my expectations helping me get some issues resolved w/o loosing time on the water.
Side note if a sales person tells you something get it in writing. Always best to have everything written down and documented (Camera phone for example). I can't see a cab for a ATV taking 5 mins and sounded like his experience to install wasn't as expected. Never seen a ATV with one but wondering if it was a UTV. If I had the dealer install I'm sure $100 would be a deal to pay for their shop rate. If a problem always stay calm and come back if you need to calm down a bit just a FYI. Negotiations are the same way, low ball a item and you blew your chances on a deal. Be respectful and it will be returned.