June 2, 2014Dear [redacted] In response to complaint filed /23/The following work was done on [redacted] red [redacted] Station Wagon on March 10, at our [redacted] location: - PA Inspection totaling Right Front Wheel Bearing totaling Muffler with Gasket totaling Left inner tire rod totaling Right inner tire rod totaling 60.00Fog light was out - -Alignment totaling 45.00Labor totaling 195.00Tax totaling 39.60Total Bill [redacted] did not notify our [redacted] location of any problems with the car or service nor did she take her vehicle back to our [redacted] location.On April 10, Ashley brought her vehicle into our [redacted] locationThe following work was done on her vehicle at that time at no charge when she complained about the service at our Frackville location: -Used sway barrear totaling Welded left rear frame rail Supplies Metal totaling Remove front brakes and regrease sliders Two hours labor totaling Tax totaling 15.90Total bill 280.90We did speak to the current garage where Ashley took her car and it - was confirmed that the wheel bearing would not be a safety issue.Sincerely,
June 2, 2014Dear [redacted] In response to complaint filed /23/The following work was done on [redacted] red [redacted] Station Wagon on March 10, at our [redacted] location: - PA Inspection totaling Right Front Wheel Bearing totaling Muffler with Gasket totaling Left inner tire rod totaling Right inner tire rod totaling 60.00Fog light was out - -Alignment totaling 45.00Labor totaling 195.00Tax totaling 39.60Total Bill [redacted] did not notify our [redacted] location of any problems with the car or service nor did she take her vehicle back to our [redacted] location.On April 10, Ashley brought her vehicle into our [redacted] locationThe following work was done on her vehicle at that time at no charge when she complained about the service at our Frackville location: -Used sway barrear totaling Welded left rear frame rail Supplies Metal totaling Remove front brakes and regrease sliders Two hours labor totaling Tax totaling 15.90Total bill 280.90We did speak to the current garage where Ashley took her car and it - was confirmed that the wheel bearing would not be a safety issue.Sincerely,