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Ken's Wheelers N Dealers, LLC

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Reviews Ken's Wheelers N Dealers, LLC

Ken's Wheelers N Dealers, LLC Reviews (5)

WE HAVE SENT THE CAR FAX SHOWING NO DAMAGE TO VEHICLE AND COPY OF TITLE SHOWING NO BRANDS OF ANY KIND AND PICTURES OF CAR BROUGHT BACK TO LOT SHOWING THE VEHICLE TO HAVE RECENT DAMAGE DONE TO VEHICLE

To whom it may concern,Complainant bought car on 3-20-and took car from lot happy and completely satisfieddays later, financing bank, came back and said complainant was not truthful about his income and they were not going to fund deal because of his debt to income and lower wages.We
contacted complainant and told him he would have to bring car back if we couldn't resolve the issue and complainant tried for days too figure out how to get his name off of another vehicle that his parents had taken over payments on but his parents wouldn't remove himTo resolve the issue we offered to take the said vehicle in on trade but he still owed $to the bank on vehiclewe offered to pay bank off and take in the old farm truck but after complainant agreed to do so his father had other ideas and said he wanted paid back for the payments he had made on truck so to get closure on this whole deal and be funded from our bank we decided to just resolve issue by paying his father $for payment he had put out and pay his bank off to get the title.Complaint was so happy to now be for sure in vehicle they were out taking pictures and bragging to friends how nice a car they had purchasedThere was never any mention of damage or hood or shutter in wheel until 04/08/(20) days later when he came back to lot with a mother threatening dealershipWe instantly went and ran carfax for them showing no problem or mention of damage After further looking at car and taking pictures we found damage to front left bumper and damage to left rear rocker panel where it appeared to have run over somethingWe asked complainant what happened to cause the damage and they all got real defensive and was threatening us with social media and word of mouth how we swindled kids and to sue us for all there money back if we didnt undo the deal days later when bank owned deal now.We told complainant we no longer was able to do so and that it appeared they had damaged the vehicleWe have enclosed a copy of the carfax that we printed out on 04/08/for them to see when they were claiming it was on a carfaxWe have also included the pictures that we took of vehicle the same day they came in, so you can see what we found.We bent over backwards for the complainant to keep him in the car they had to have and bought a vehicle from them that we didn't need or want to keep customer happyIf we can be of any other assistance please don't hesitate to call, we pride ourselves in customer service.thank youKEN"S WHEELERS N DEALERS

WE HAVE SENT THE CAR FAX SHOWING NO DAMAGE TO VEHICLE AND COPY OF TITLE SHOWING NO BRANDS OF ANY KIND AND PICTURES OF CAR BROUGHT BACK TO LOT SHOWING THE VEHICLE TO HAVE RECENT DAMAGE DONE TO VEHICLE.

Complaint: [redacted]
I am rejecting this response because:I have documentation from the auction inspector that states on 03-01-2017 the car was dinged as structural damage and frame damage. They did not ever print off documents of the car fax or title, the only thing they proceeded to do was flash their phones in my face "showing" me the csrfax but refused to give it me or let me even read it. I still have the documents from the auction inspector that they received the car from in hand as proof that the damage was already existing when I purchased the vehicle. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I know that the damage was there when I bought the vehicle hints the reason I specifically asked if the car had been wrecked and they told me no two times. I was not shown any car fax from them so I took it upon myself to get it from the auction inspector who branded the title and documented the structural and frame damage on the 1st and 2nd of march. I am not the only person who they have done this too. The damage on my car is rusted meaning it has been there for a long period of time. Owns wheeler n dealers sent the pictures that Ken K[redacted] took of the car when I took it back but did not send the pictures of what it looked like before I bought it. I want them to be accountable for what they have done. 
Sincerely,
[redacted]

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