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Kensington Service Center Reviews (2)

September 21, 2015As per our conversation regarding the above sited compliant,
I am responding to the allegations made by *** ***. On September 3, *** *** left his automobile
for service at Kensington Service Center regarding a problem that the engine
was “running
rough”. I was the actual
manager onsite who personally checked the automobile into the shop. *** *** asked me to listen to the
engine as he accelerated the motor. In
my expert opinion, I did observe the automobile was not running properly. My suspect was it was not running on all four cylinders.
The customer left the automobile in
our care and we drove him home. The automobile
was run through the typical diagnostic procedures. The readings came back with cylinder
misfires. We went through the typical
cylinder inspection and a tune up was recommended to address the misfiring
diagnosis. After receiving
authorization, the tune up was completed and the automobile was road
tested. In fact, we even picked up the
client in his automobile. No complaints
from the customer at the time of service.
We were never informed of a “cold start” problem. Otherwise, if informed the car would have to
stay overnight to properly diagnosis a cold start problem. Furthermore, the work to his automobile was received
and completed on September 3, at Kensington Service Center. The invoice from Beach Service Center for
this vehicle was received and checked out on September 14, This was
approximately days after we serviced the car According to Beach Service Center invoice, the
automobile had a bad ignition coil. When the automobile was being service at
Kensington we replaced the coil and ignition wires. At this time, there was no sign of a melted
coil observed. In fact, there was no
evidence of a “no start” while the automobile was in our possession. However, if such a problem a problem had
been evident it would have been addressed at the time of service.Furthermore, the customer informed Chris B***, our
Service Manager that he was in the process of disputing the charge for service
he obtained at Kensington Service Center for the problem he came in for which
has no bearing on a bad ignition coil found by Beach Service . I would have no issue reimbursing the
customer. However, if in fact he has
started this dispute with his credit card what else do I need to do?

September 21, 2015
As per our conversation regarding the above sited compliant,
I am responding to the allegations made by [redacted].  On September 3, 2015 [redacted] left his automobile
for service at Kensington Service Center regarding a problem that the engine
was...

“running rough”.  I was the actual
manager onsite who personally checked the automobile into the shop.  [redacted] asked me to listen to the
engine as he accelerated the motor.  In
my expert opinion, I did observe the automobile was not running properly.  My suspect was it was not running on all four cylinders. 
 The customer left the automobile in
our care and we drove him home.  The automobile
was run through the typical diagnostic procedures.  The readings came back with cylinder
misfires.  We went through the typical
cylinder inspection and a tune up was recommended to address the misfiring
diagnosis.  After receiving
authorization, the tune up was completed and the automobile was road
tested.  In fact, we even picked up the
client in his automobile.   No complaints
from the customer at the time of service. 
We were never informed of a “cold start” problem.  Otherwise, if informed the car would have to
stay overnight to properly diagnosis a cold start problem.  Furthermore, the work to his automobile was received
and completed on September 3, 2015 at Kensington Service Center.  The invoice from Beach Service Center for
this vehicle was received and checked out on September 14, 2015. This was
approximately 10 days after we serviced the car.  According to Beach Service Center invoice, the
automobile had a bad ignition coil.   When the automobile was being service at
Kensington we replaced the coil and ignition wires.  At this time, there was no sign of a melted
coil observed.   In fact, there was no
evidence of a “no start” while the automobile was in our possession.   However, if such a problem a problem had
been evident it would have been addressed at the time of service.Furthermore, the customer informed Chris B[redacted], our
Service Manager that he was in the process of disputing the charge for service
he obtained at Kensington Service Center for the problem he came in for which
has no bearing on a bad ignition coil found by Beach Service .  I would have no issue reimbursing the
customer.  However, if in fact he has
started this dispute with his credit card what else do I need to do?

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Address: 3794 Howard Ave, Kensington, Maryland, United States, 20895-3349

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