Kensun, Inc

Complaint: ***
I am rejecting this response because:I have yet to receive the refund as statedAnd it was not for the amount of it is supposed to be for 139.98. Also I would like replacement kits as we spoke on the phoneI will accept the coupon for the 50% off. Please credit my amazon accountThanks
Regards,
*** ***

Dear ***, Can you please forward us a copy (screen shot) of the original receipt as proof of purchase from Kensun since we are having a difficult time locating your order from this date (Purchase Date: 11/19/2016), for this amount (Purchase Price: $139.98) Again we apologize for all of the troubleSincerely *** Kensun Customer Service Manager Complaint Background: Product/Service: Kensun HID kit Purchase Date: 11/19/Problem Occurred: 1/23/Model: *** *** *** Account Number: Order Number: Talked to Company: 1/23/ Name of Salesperson: Purchase Price: $

Dear ***, We at Kensun strive to make our customers 100% happy without exceptions which includes that if a Kensun product is found to be defective it will be covered by our year Warranty; the product will either be repaired or replaced at the manufacturer's choiceAt the same time
Kensun will not be responsible for any defects resulting from water damage, fire, acts of nature, misuse, abuse, modification, improper installation, vehicle crash, impact or any other incidental damage as a result of breakage In the case of this specific customer Revdex.com ID *** who claims that our product damaged his headlight housing, we have to point out that every customer has to understand that he is working with an aftermarket headlight kit and he has to take full precaution to make sure that if any damages occur the customer will solely be responsible for it without shifting the blame on the manufacturer of an aftermarket kit and therefore we cannot cover the $damage which the customer is claiming from KensunSubsequently it is with great regret that we would like to bring our deepest apologies to our customer for not being able to go above our company policies but would like to offer him on top of the full refund ($119.98) which he already has received from us a 50% off coupon on any product of his choice from KensunWe will be waiting for his reply to help him out further with the coupon if he so wishes Sincerely *** Kensun Customer Service Manager Kensun Warranty Information as advertised on Amazon: We take our warranty seriouslyWe give you the peace of mind you need to have with your HID lightsIt is a well-known fact that things can and do go wrong with HID lights and that is where we step into the pictureNot only do we do our best to supply you with the best quality HID kits in the market, we also back our products with a true two year warrantyAll Kensun brand HID kits are coveredIf you have any issue with a Kensun HID kit, all you have to do is contact us and our dedicated customer support team will be here to help youAll claims will be thoroughly considered and you will be contacted promptly with a resolutionWe are also here to assist you with any trouble you may have with the installation of your kitNobody beats Kensun's customer service and our prices are hard to beat tooEven if you think we can't help, give us a tryOur experienced and dedicated staff will pleasantly surprise youIf a product is suspected of being defective, please contact us as soon as possible to try to resolve any problems before they escalateIf the product is found to be defective and covered by this Warranty, it will be repaired or replaced at the manufacturer's choiceKensun will only ship replacement parts to an address in the USAKensun reserves the right to charge for shipping of the new partAny charges accrued for removal, shipping, installation, or re-installation will not be covered by this warrantyAll our products are sold at the buyers risk and we take no responsibility for any consequencesKensun will not be responsible for damages to auto mobiles resulting from the use, misuse, or inability to use a Kensun productOperating on a vehicle with damaged headlight housing or daytime running lights will void the warrantyKensun will not be responsible for any defects resulting from water damage, fire, acts of nature, misuse, abuse, modification, improper installation, vehicle crash, or any type of impactEven if your issue is not officially covered by our warranty, we still try to assist you in some wayWe put the customer first and we rarely fail to please a customerWe want 100% of our customers to be satisfied, and that means you too *** Please see the help section where the warranty is listed