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Kent Animal Shelter, Inc.

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Reviews Kent Animal Shelter, Inc.

Kent Animal Shelter, Inc. Reviews (2)

We are very sorry to hear that one of our clients believes that we did not do our absolute best. At The Mane Event we are constantly striving to achieve and excel in client expectations and services. We do realize that sometimes what one may want may not be achieved, because of this we
do encourage clients to have consultations. In this particular case we do feel that our team of stylists achieved the desired results based on the the test strand performed, consultation with the client that reviewed what we would be able to achieve, and the text messages that went on between the client and the stylist. We understand that every person has a different view of a situation. We have attached copies of the text messages sent between the stylist and the client. (the clients are in grey)On 1/27/the client came in for a consultation with one of our stylists. At that time the stylist and the client reviewed the picture of what the client was looking to achieve. The stylist did a test strand (meaning we lightened a small portion of the clients hair to see if we could obtain the color the client was interested in). The test stand reveled that with the client's hair color and box coloring previously used, we would not be able to achieve the exact color shown in the picture in the first bleaching process visitThe client was shown what the test strand would achieve for a lightening effect, which was different than the picture requested, with the first lightening applicationThe stylists also gave the client an estimate for the first lightening service that would start at 136.00, but may increase due to the clients long and thick hair. At the time of the consultation, the client was encouraged to purchase products that would help protect the integrity of her hair before, during and after the lightening process due to the extreme lightning that she was looking to achieveClient came in on 2/1/for the first lightening process. Following the lightening process the client texted the stylist " I love it but I really hope we can go lighter and past this color in two weeks". At this time the salon had no reason to think the client was not satisfied. On 2/11/the client texted the stylist that she was excited to move to the next level of lightening and called the stylist "*** the great" . The client came into the salon on 2/15/for the next lightening appointmentAt the 2/15/appointment, the client underwent two bleaching / lightening processes. The client's hair was lightened and then dried, at this point the client was not satisfied with the level of lightening achieved at this visit. At this point it was verified with the client that it would be ok to bring a second stylist in to aid in the lightening process of an additional lightening so that the additional lightening could be done on the same day. The stylist did not charge for this second lightening process. Following the completion of the service the client texted the stylist "*** the great". on 2/16/the client messaged the stylist and asked if they were able to do "the week free touch up" the stylist had another client at the time and did not have time to respond. On 2/17/the client informed the stylist that her ends were damaged and she no longer wanted any more lightening. The stylists did recommend continuing the treatmentson 2/17/2017: client messaged stylist wanting to color her hair red and sent the stylist picturesBased on what the client now wanted, the stylist would need to perform additional lightening before she could then color her hair a red as desired. No appointment was scheduled. The client did ask about "box color" and the stylist did let her know that box color was "a whole other ballgame" and that the stylist did not know what it would do to her hair. the client responded "yea I'm too scared to ruin what awesomeness you did. Plus, I'm not a wizard you are ..." On 2/20/at 11:the client messaged the stylist that she was not satisfied with her hair and wanted a refund. The client stated she would be by the salon later for a refund. When the client came to the salon, she spoke with the salon owner. The salon did not feel as though a refund was warranted based on the communion between the client and stylist (see attached texts) and the expectations that had been set. When the client was denied her refund, the clients demeanor changed and foul language was used. Due to the behavior of the client the owner let the client know that she would need to leave the premises or the police would be calledAt this time The Mane Event does not feel as though a refund is warranted. We appreciate, respect and value our clients and feel saddened that the Revdex.com had to get involvedWe thank the Revdex.com for their thoroughness with this situationConsidering clients behavior during last visit and previous text correspondence we strongly believe in our decision to not refund or redo any work was the correct course of action *** ***

Complaint: [redacted]
I am rejecting this response because:
It votes to show one side. Of course a cordial and friendly manner would be held in attempts to maintain a civil affair and good notion which in turn would result in positive hair results. Why would one converse poorly with a hairstylist? They would botch their hair. In this case, and what is failed in being portrayed, is that the requested colorín was not accomplished and a POOR technique was used. TWO DIFFERENT hairstylists were used to do a SINGLE job and that resulted in obvious mistakes. The request is definitely not for the salon to redo any job. The last thing I would ever do is set foot in a poorly managed establishment. What I would like is my money back. Hundreds were wasted on a hairstyle that could not come to fruition. 
Regards,
[redacted]

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