Thank you for your inquiryMr [redacted] contacted us to challenge information on his reportWe initiated a dispute on his behalf and began a reinvestigation the same dayThe reinvestigation has been completed resulting in the removal of the disputed data from Mr [redacted] 's reportOur requesting customer will be advised of the revision and we also will send a copy of his revised report to Mr [redacted] .? ? ? Thank you
Good afternoonYour e-mail was received today, March 1, 2017.? Our records indicate that Mr [redacted] contacted us on February 21, to dispute information contained in his background reportWe initiated a dispute for him and began a reinvestigation the same dayOur reinvestigation was completed the next day, February 22, 2017, and resulted in the removal from his background report of the information Mr [redacted] had disputed.? This revision was presented to our requesting customer on February 22, Additionally, a copy of Mr [redacted] ’s revised report was sent to him via first class mail? ? ? Thank you.?
You notified us on September 25, that this case had been closedWe had reached out to the consumer several times in the past, all with no responseWe will try to contact the consumer again. Thank you.
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Today I received a phone message from a customer service representative from this business. The message indicated that my record had been reinvestigated and there was an update - also something about a form that I had returned (I have no idea what form they are referring to). I called the number that was included in the phone message and once again spoke with another customer service representative. This representative indicated that there was no negative findings in my report. I completed understand that based on my contesting of the initial report that my file has been corrected. What I am asking for (and have been for the past phone calls since May/June) is for someone from this company to explain to me how this company handles unauthorized background check requests. I was again told today (as I have been for the past phone calls at least) that someone from the team that handles unauthorized background check requests will return my phone call soon. Again, I have been asking since May/June to have this explained to me and have been told each time that someone from this team will contact me - has not happened to date.I do not wish to receive another phone call from a customer service representative from this company because it is clear (and they have indicated such) that they do not know what happens with regard to unauthorized requests and that they email the team that handles these matters
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***
I contacted a consumer Attorney to resolve my issues, I can't talk with or get a hold any one in management and can't get any information on new credit report and if I lose my job offer from ***, First Advantage with have legal issue's to deal with.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I filed a complaint regarding First Advantage in Indiana back in JulyI have not received satisfactory communication from this company yet - two months laterHow can I get back in to my original complaint and add additional information? Regards,*** ***
Good afternoonWe completed our reinvestigation on March 7, and the information Mr*** disputed has been removed from his report We have notified our requesting customer of this revision and we have sent a copy of the revised report to Mr***. Thank you
Bob ***
First AdvantageManager Consumer Advocacy
O: 678-710-
Bob.***@fadv.com
Thank you for your inquiryMr*** contacted us to challenge information on his reportWe initiated a dispute on his behalf and began a reinvestigation the same dayThe reinvestigation has been completed resulting in the removal of the disputed data from Mr***'s reportOur requesting
customer will be advised of the revision and we also will send a copy of his revised report to Mr***. Thank you
Good afternoonPersonal information such as Social Security Number and address are provided to us by the employer at the time of ordering a background reportAny discrepancies with that information must be addressed with the ordering customer. Errors of that type may require the customer to
re-order a background report Previous fingerprinting may be repurposed for new background reports depending on the ordering customer’s preferencesThis should be communicated by the employer at the time of securing the applicant’s consent Since Ms*** was submitted with an incorrect SSN on her first order, she had to submit fingerprintsHer second order (also submitted with the incorrect SSN) repurposed the fingerprints from her first order. Her third order was submitted with her correct SSN and the fingerprints were repurposed from an order submitted with that SSN in a prior year Thank you.
Good afternoon A consumer advocacy representative will contact you directly to review your report and initiate a dispute on your behalfOnce the dispute has been completed First Advantage will notify our requesting customer of the outcome and also will provide you with a then-current copy
of your report for your recordsShould you require any further assistance in the meantime, please feel free to contact us directly using any of the methods indicated in the attachment "Contact First Advantage" Thank you.
Good afternoonYour e-mail was received today, March 1, 2017.? Our records indicate that Mr*** contacted us on February 21, to dispute information contained in his background reportWe initiated a dispute for him and began a reinvestigation the same dayOur reinvestigation was
completed the next day, February 22, 2017, and resulted in the removal from his background report of the information Mr*** had disputed.? This revision was presented to our requesting customer on February 22, Additionally, a copy of Mr***’s revised report was sent to him via first class mail? ? ? Thank you.?
Consumer advocates have reached out to this consumer by phone this week and left voice messagesThey have the information the consumer is requesting? Please advise the consumer to return the call at 800-845-? Thank you.?
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.?
Regards,
*** ***
Thank you for your inquiryMr [redacted] contacted us to challenge information on his reportWe initiated a dispute on his behalf and began a reinvestigation the same dayThe reinvestigation has been completed resulting in the removal of the disputed data from Mr [redacted] 's reportOur requesting customer will be advised of the revision and we also will send a copy of his revised report to Mr [redacted] .? ? ? Thank you
Good afternoonYour e-mail was received today, March 1, 2017.? Our records indicate that Mr [redacted] contacted us on February 21, to dispute information contained in his background reportWe initiated a dispute for him and began a reinvestigation the same dayOur reinvestigation was completed the next day, February 22, 2017, and resulted in the removal from his background report of the information Mr [redacted] had disputed.? This revision was presented to our requesting customer on February 22, Additionally, a copy of Mr [redacted] ’s revised report was sent to him via first class mail? ? ? Thank you.?
You notified us on September 25, that this case had been closedWe had reached out to the consumer several times in the past, all with no responseWe will try to contact the consumer again. Thank you.
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Today I received a phone message from a customer service representative from this business. The message indicated that my record had been reinvestigated and there was an update - also something about a form that I had returned (I have no idea what form they are referring to). I called the number that was included in the phone message and once again spoke with another customer service representative. This representative indicated that there was no negative findings in my report. I completed understand that based on my contesting of the initial report that my file has been corrected. What I am asking for (and have been for the past phone calls since May/June) is for someone from this company to explain to me how this company handles unauthorized background check requests. I was again told today (as I have been for the past phone calls at least) that someone from the team that handles unauthorized background check requests will return my phone call soon. Again, I have been asking since May/June to have this explained to me and have been told each time that someone from this team will contact me - has not happened to date.I do not wish to receive another phone call from a customer service representative from this company because it is clear (and they have indicated such) that they do not know what happens with regard to unauthorized requests and that they email the team that handles these matters
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***
I contacted a consumer Attorney to resolve my issues, I can't talk with or get a hold any one in management and can't get any information on new credit report and if I lose my job offer from ***, First Advantage with have legal issue's to deal with.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I filed a complaint regarding First Advantage in Indiana back in JulyI have not received satisfactory communication from this company yet - two months laterHow can I get back in to my original complaint and add additional information? Regards,*** ***
Good afternoonWe completed our reinvestigation on March 7, and the information Mr*** disputed has been removed from his report We have notified our requesting customer of this revision and we have sent a copy of the revised report to Mr***. Thank you
Bob ***
First AdvantageManager Consumer Advocacy
O: 678-710-
Bob.***@fadv.com
Thank you for your inquiryMr*** contacted us to challenge information on his reportWe initiated a dispute on his behalf and began a reinvestigation the same dayThe reinvestigation has been completed resulting in the removal of the disputed data from Mr***'s reportOur requesting
customer will be advised of the revision and we also will send a copy of his revised report to Mr***. Thank you
Good afternoonPersonal information such as Social Security Number and address are provided to us by the employer at the time of ordering a background reportAny discrepancies with that information must be addressed with the ordering customer. Errors of that type may require the customer to
re-order a background report Previous fingerprinting may be repurposed for new background reports depending on the ordering customer’s preferencesThis should be communicated by the employer at the time of securing the applicant’s consent Since Ms*** was submitted with an incorrect SSN on her first order, she had to submit fingerprintsHer second order (also submitted with the incorrect SSN) repurposed the fingerprints from her first order. Her third order was submitted with her correct SSN and the fingerprints were repurposed from an order submitted with that SSN in a prior year Thank you.
Good afternoon A consumer advocacy representative will contact you directly to review your report and initiate a dispute on your behalfOnce the dispute has been completed First Advantage will notify our requesting customer of the outcome and also will provide you with a then-current copy
of your report for your recordsShould you require any further assistance in the meantime, please feel free to contact us directly using any of the methods indicated in the attachment "Contact First Advantage" Thank you.
Good afternoonYour e-mail was received today, March 1, 2017.? Our records indicate that Mr*** contacted us on February 21, to dispute information contained in his background reportWe initiated a dispute for him and began a reinvestigation the same dayOur reinvestigation was
completed the next day, February 22, 2017, and resulted in the removal from his background report of the information Mr*** had disputed.? This revision was presented to our requesting customer on February 22, Additionally, a copy of Mr***’s revised report was sent to him via first class mail? ? ? Thank you.?
Consumer advocates have reached out to this consumer by phone this week and left voice messagesThey have the information the consumer is requesting? Please advise the consumer to return the call at 800-845-? Thank you.?
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.?
Regards,
*** ***