Kent Painting of Medina

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** * *** ***

We received payment from Mrs*** late last week.At this point I would suggest she call Judy at Resort and request information on how to sell her membership if she is not going to use it.We handle dozens of transfers like this every year without difficulty

Thank you for bringing this matter to our attention, As you can see from your records, we rarely have situations with our customers that aren't resolved immediately and directlyOur sales associates and seamstresses are trained to explain carefully and completely any and all costs that the customer
might incurWhen this customer purchased her gown, the invoice showed the price of the dress, the pressing fee of $65.99, and the one-time storage fee of $The customer signed this document and was given a copy The dress that the customer purchased needed alterations, which is the case with almost every gown in our store, no matter what the price isAll customers are told that we do alterations in our store, but we do not require that they be done here, We do even provide a list of local seamstresses If the customer asksThis customer purchased the gown about a year prior to beginning alterationsOur seamstresses did the fitting and provided the customer with an estimate for the chargesIn fact, this estimate Included a few alterations that were done that our seamstress chose not to charge her for when she certainly could haveThe customer also signed this estimate and was given a copyAt this point, the customer could have still chosen to take the dress elsewhere for her alterations, I truly believe that no member of my staff misrepresented our charges or policies In any wayAs Doreen has insisted from the beginning of our store almost years ago, and as a locally, family-owned business, we want to make each individual feel special and help make their wedding day the best day of their livesPlease be assured that we certainly take it to heart when we hear that a customer does not feel they were treated in such a mannerI have included copies of the signed documentsFeel free to contact me with any other Issues regarding this matter