Kent State University

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We understand their comments..however the crux of the whole matter is TCT Property Management was supposed to advise us when they did the Inspection of the property so we could attend and they DID NOTWe signed their Form requesting to be there at the Inspection..so they were well aware of this! So, we were in fact shut out of the event! Everything from there goes downhill as to deductions from the Deposits etc Regards, [redacted] And [redacted]

Thank you for the opportunity to respondWhen [redacted] submitted her application, she was notified that there was an application ahead of her that it was being processed and that she would be second in lineShe was notified on 6/9/and on 6/13/of the application ahead of herWe didn't process her application at all and after the first application was approved and the lease signed, we notified Kimberly on 6/17/of it and let her know we would refund her application feeThis refund was initiated on 6/17/the same day we notified her (please see proff attached) We have all the documents supporting our position as well as her reply to our emails notifying herThank you for your time! Natalie E***

Good Morning,We have communicated to the tenants prior to the end of the lease that we would no longer manage the propertyWe gave the tenants the owner's contact information and informed them that the landlord will be doing the disposition of the security depositWe act as the landlord's agent,
but the lease is not with us, it is with the landlord and it is clear on the leaseThe owner's have copies of the mopictures as well as moinspection form so they can compare the findings at the move-outIf the tenants have any items they would like to dispute, they can do so to the landlord after the landlord sends the disposition letterBy law they have business days.Thank you, and hope this answers their concernsWe have also responded to separate emails to them.*** ***

Initial Business Response /* (1000, 5, 2015/07/06) */
Good afternoon:
The Office of General is in receipt of your letter dated June 23, regarding Case #***: Debra L***Attached (please see attachment) is the paperwork showing that MsL*** has a $balance with Kent State
UniversityPlease let me know if I need to provide any further documentationThank you

Thank you for the opportunity to respond. When [redacted] submitted her application, she was notified that there was an application ahead of her that it was being processed and that she would be second in line. She was notified on 6/9/2016 and on 6/13/2016 of the application ahead of her. We...

didn't process her application at all and after the first application was approved and the lease signed, we notified Kimberly on 6/17/2016 of it and let her know we would refund her application fee. This refund was initiated on 6/17/2016 the same day we notified her (please see proff attached) We have all the documents supporting our position as well as her reply to our emails notifying her. Thank you for your time! Natalie E[redacted]

The tenant has the right to dispute the charges and the landlord has a chance to respond. The landlord has pictures of the move-in inspection as well as the inspection reports. They will compare the move-out to those and determine the normal wear and tear against actual damages. If the tenant feels the disposition of their deposit is not correct, they go ahead and contact the owner with their dispute. Again, the owner is who took care of the deposit disposition and will be the one answering their questions. We don't know what the disposition was since we don't manage this property anymore.I hope this helps answer his concerns.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We understand their comments..however the crux of the whole matter is TCT Property Management was supposed to advise us when they did the Inspection of the property so we could attend and they DID NOT. We signed their Form requesting to be there at the Inspection..so they were well aware of this! So, we were in fact shut out of the event! Everything from there goes downhill as to deductions from the Deposits etc.
Regards,
[redacted] And [redacted]