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Kentex Corp.

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Kentex Corp. Reviews (6)

AGAIN THIS COPY OF WHAT YOU SAY THAT THE BOX STATES IS MEANINGLESS TO ME I DON'T UNDERSTAND WHAT THE PURPOSE WAS OF ATTACHING WHAT YOU STATE WAS ON THAT BOX I'M TELLING YOU THAT THE STATEMENT WAS NOT ON THE BOX I'M NOT GOING TO ARGUE WITH YOU ALL ABOUT THAT I DON'T BELIEVE A WORD YOU ALL STATE HOW DO I KNOW THAT THIS ATTACHMENT OF WHAT YOU STATE WAS ON THE BOX WAS NOT RIGGED UP BY YOUR COMPANY? IT'S USELESS IN MY EYESIGHT WHY SEND ME A REPEAT STATEMENT OF WHAT YOU STATED BEFORE CONCERNING THIS COMPLAINT? YOU'VE MADE YOUR DECISION THAT YOU WILL NOT ACCOMMODATE ME AS THE CUSTOMER TO MAKE ME HAPPY THE Revdex.com HAS MADE THEIR NOTATION IN THEIR FILE AGAINST YOUR COMPANY SO THAT'S MAKES THINGS THE END IF YOU'RE GOING TO WRITE ME WRITE ME STATING THAT YOUR WILLING TO WORK THIS ISSUE OUT TO MAKE ME HAPPY AS THE CUSTOMER OTHERWISE DON'T WRITE ME AGAIN

I am very disappointed in your company not accommodating me concerning my issue of this product You are the manufacturer, therefore regardless of where the product was purchased, and whether I have a receipt or not it is your responsibility, and duty to assist in anyway you can so that the outcome is positive I understand what the policies are of you the manufacturer, I understand the policies of *** ***As for the statement that you say was on the box, that statement was not on my box Which tells me I was sold a defective product from your company I'm telling you as the manufacturer you're wrong You should apologize, and accomodate me in some kind of way You say duracell or energizer is most effective I disagree I have had issues with both batteries Energizer does not work at all, and both batteries lose juice after so long I've had to combine the batteries just to make the airpump work, and that should not be Your company does not know the meaning, value, or foundation of customer service As i've stated it would be of best interests for the Revdex.com to flag your company as a bad company, and note this complaint in their file under your company I will be on the look out for anymore products from your company, and I will spread the word around about products from your company Your products should also be pulled from the shelves If their is one complaint about your product the world is endless as how many more complaints you have The customer is always right You cannot dispute what the customer says Regards, *** ***

Dear customer, We appreciate your input regarding complaint ID ***However, we as the manufacturer cannot provide a return or exchange without proof of purchase from the customerThe box clearly states the policy that *** *** upholds which reads “Product cannot be returned to place
of purchaseMust have original box and receipt for any exchange processdays from date of purchase to exchange or make any claims.” This policy is to be sustained for each customer individually and is not subject to circumstantial revision Regards, Customer ServiceKentex Corporation

We have already responded to this customer.? This mat was purchased at Ross stores and if defective can be returned for a full refund

MY BOX DOES NOT STATE NOTHING OF THAT KIND.  MY BOX DOESN'T EVEN STATE THAT ENERGIZER OR DURACELL BATTERIES ARE THE MOST EFFECTIVE BATTERIES.  I HAVE BOUGHT ENERGIZER BATTERIES.   THEY DO NOT WORK.   I RECENTLY BOUGHT DURACELL BATTERIES THEY DO NOT WORK.  I MIXED HALF, AND HALF IT STILL ISN'T THE BEST, BUT I WORKS BETTER THAN IT DID.  BUT FOR HOW LONG?  IN MY OPINION THEY FAILED TO STATE CONCERNING THE RECEIPT, AND THE BATTERIES.  THEIR PRODUCT HAD DEFECTS, AND I WANT THAT NOTED ON RECORD AGAINST THIS COMPANY.  THEY DON'T HAVE TO WORRY ABOUT ME BUYING ANOTHER ONE OF THEIR PRODUCTS.  I WILL WARN EVERYONE I KNOW ABOUT MY ISSUES WITH THIS PRODUCT, AND THE COMPANY.
Regards,  [redacted]

Dear Customer,We sincerely apologize for the inconvenience this issue has caused. However, once again as previouslystated, [redacted] upholds the policy that customers must have a receipt providing proof of purchasein order for us to offer an exchange for defective merchandise. The box also states that you have 15days from the purchase date to make any claims. It is a standard policy that any retailer will require areceipt for returns. In regards to the battery issue, it had been a suggestion provided to any customerthat contacts us with an issue with their airbed pump. It has been found that Energizer or Duracellbrands may be the MOST effective in operating the pump, as they are of higher quality than otherbrands, but are not necessary to do so. We do understand your frustration with the situation, but also asstated before, this is a policy that [redacted] upholds and it will not be subject to circumstantialrevisions on an individual basis.Please see the photo below which displays the company policy that is printed an your box:   (Revdex.com note:  See attached document)It can be located on both the front and the back in the lower right hand corner of the box.We hope that this provides a better explanation for you and we can resolve this issue in a timely andprofessional manner.Regards,Customer ServiceKentex Corporation

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Address: 750 Twin Rivers Dr, Columbus, Ohio, United States, 43215-1127

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