Kentmere Veterinary Hospital

Angry vet I had been going to DrC [redacted] since I moved to Wilmington a few years agoI had an appointment to bring my two dogs that have been going for years and my new husband's dog, who would have been a first time patientWe went for exams and a heartworm testThe tech asked about their vaccines which were coming due but DrC [redacted] only offers annual vaccines instead of year vaccines, which they'd been gettingPenny gets very ill from the vaccines and I said that I'd prefer to get her a three year vaccine even if I had to bring her somewhere else for itThe vet tech left the room and came back and told us that we had to leave, that DrC [redacted] would only see us if we came for vaccines as wellWe asked to speak with him and he came into the room angry and told us to leaveHe said that we couldn't choose what we'd come to him for, he didn't want us as patients I was happy with this vet for years and never experienced a vet coming into the room and yelling at me, telling me to get outMy dogs had seen DrC [redacted] whenever they were sick or needed care for the past few yearsI had made the appointment for the three dogs for exams and heartworm tests, if he had such a requirement that we had to have vaccines there and could only do a one year vaccine they should have let us know when we made the appointmentThis was upsetting and ridiculousHis behavior was unacceptable and unprovokedTerrible choice for a vet

This letter is in response to customer concern complaint of Ms [redacted] The complaint ID is [redacted] Ms [redacted] had been a client of my office for nine yearsDuring the past eighteen months, she had refused to pay her pre-existing balance of, at times, over seven hundred dollarsShe had been difficult to my staff regarding this matter but I continued to allow her to use my office for veterinary careShe or her son would come in and even buy just products disregarding the amount owedSince she made no attempt to resolve this issue, we had to be adamant about balance payment at time of service this past summerHundreds of dollars had been past due for more than a year.In August, it was explained to Ms [redacted] that I would examine her cat Gigi if payment would be madeShe sent her son in with the catShe was not present during the time the evaluation was done on August 14th.On physical exam, it was obvious that Gigi was very ill and that the illness was long standing I took abdominal radiographs at the request of her son The radiographs were explained to her son I pointed out to him that Gigi had a severe abdominal effusion I explainedto him that when this amount of fluid is present in the abdomen, cancer is oftentimes an underlying problemI explained that regardless of the underlying cause, the condition was very seriousI explained to him that the most humane thing would be to consider euthanasia I emphasized that his mother would have difficulty letting go, but that would be best for the cat He agreed that he would advise his mother of all the information He made a payment for my time, the service provided and the radiographs takenHe did not address the ongoing balance and left my officestill owing six hundred dollarsI was disappointed that our office had been taken advantage of.Our policy is not to release records when a pre-existing balance remainsUltimately, our medical advice was ignored and the balance was never paidIn regards to the numerous calls made to my office, Iwas not in the office during the dates she mentionedMy office explained that to herHer rudeness to my staff was unconscionable Please contact me if you have additional questions

Angry vet.
I had been going to Dr. C[redacted] since I moved to Wilmington a few years ago. I had an appointment to bring my two dogs that have been going for 2.5 years and my new husband's dog, who would have been a first time patient. We went for exams and a heartworm test. The tech asked about their vaccines which were coming due but Dr. C[redacted] only offers annual vaccines instead of 3 year vaccines, which they'd been getting. Penny gets very ill from the vaccines and I said that I'd prefer to get her a three year vaccine even if I had to bring her somewhere else for it. The vet tech left the room and came back and told us that we had to leave, that Dr. C[redacted] would only see us if we came for vaccines as well. We asked to speak with him and he came into the room angry and told us to leave. He said that we couldn't choose what we'd come to him for, he didn't want us as patients.
I was happy with this vet for years and never experienced a vet coming into the room and yelling at me, telling me to get out. My dogs had seen Dr. C[redacted] whenever they were sick or needed care for the past few years. I had made the appointment for the three dogs for exams and heartworm tests, if he had such a requirement that we had to have vaccines there and could only do a one year vaccine they should have let us know when we made the appointment. This was upsetting and ridiculous. His behavior was unacceptable and unprovoked. Terrible choice for a vet.

This letter is in response to customer concern complaint of Ms. [redacted]. The complaint ID is [redacted]Ms. [redacted] had been a client of my office for nine years. During the past eighteen months, she had refused to pay her pre-existing balance of, at times, over seven hundred dollars. She had...

been difficult to my staff regarding this matter but I continued to allow her to use my office for veterinary care. She or her son would come in and even buy just products disregarding the amount owed. Since she made no attempt to resolve this issue, we had to be adamant about balance payment at time of service this past summer. Hundreds of dollars had been past due for more than a year.In August, it was explained to Ms. [redacted] that I would examine her cat Gigi if payment would be made. She sent her son in with the cat. She was not present during the time the evaluation was done on August 14th.On physical exam, it was obvious that Gigi was very ill and that the illness was long standing.  I took abdominal radiographs at the request of her son.  The radiographs were explained to her son.  I pointed out to him that Gigi had a severe abdominal effusion.  I explainedto him that when this amount of fluid is present in the abdomen, cancer is oftentimes an underlying problem. I explained that regardless of the underlying cause, the condition was very serious. I explained to him that the most humane thing would be to consider euthanasia.  I emphasized that his mother would have difficulty letting go, but that would be best for the cat.  He agreed that he would advise his mother of all the information.  He made a payment for my time, the service provided and the radiographs taken. He did not address the ongoing balance and left my officestill owing six hundred dollars. I was disappointed that our office had been taken advantage of.Our policy is not to release records when a pre-existing balance remains. Ultimately, our medical advice was ignored and the balance was never paid. In regards to the numerous calls made to my office, Iwas not in the office during the dates she mentioned. My office explained that to her. Her rudeness to my staff was unconscionable . Please contact me if you have additional questions.

Review: Would request a refund and for Revdex.com purposes also for poor service. 8/14/15 a.m. - emergency visit to Kentmere Vet Hosp. (Dr.[redacted]) for young, female feline named Gigi with severely bloated abdomen, lethargy. dehydration and not eating. Requested Kentmere for full exam including aspiration of fluid, blood work, etc. (full exam). Weight not taken, no fluid given for deydration, no aspiration of excessive fluid, no blood work done, no oral exam; x-ray was taken w/diagnosis of gas pocket and fluid. Kentmere advised would give me referral upon my call to his office on 8/17. Called Kentmere (Dr. [redacted]) on 8/14 p.m. 3 times and left messages re help needed to try and give her some relief over weekend. Called 3 times on 8/15 since pet failing. Called 8/17 2 times and left messages. No returned calls from Kentmere nor his staff on any of these dates. 8/18, pet taken to Chadds Ford vet; Vet removed excessive amount of fluid via aspiration from abdomen and new x-rays taken; full blood work, complete exam. Meds also given to release fluid. Chadds Ford vet called Kentmere to request copy of x-ray and no one came to line. Chadds Ford vet called back and was hung up on. Kentmere refused to speak to Chadds Ford vet. [redacted] refused to release x-rays to me or Chadds Ford vet. Charlotte Dougherty paid Kentmere $265.00 on 8/14 Chadds Ford vet advised Kentmere had charged 3 times what normal x-ray would cost ($80.00) 8/20 returned pet to Chadds Ford vet for another abdominal aspiration. Tragically, little Gigi passed away that afternoon at Chadds Ford facility with family there. Requested refund of $265.00 for incomplete exam, incorrect disagnosis and negligence to help family give relief for pet. Cost of x-ray also exorbitant by Kentmere.Desired Settlement: Refund of $265.00 paid to Kentmere

Business

Response:

This letter is in response to customer concern complaint of Ms. [redacted]. The complaint ID is [redacted]Ms. [redacted] had been a client of my office for nine years. During the past eighteen months, she had refused to pay her pre-existing balance of, at times, over seven hundred dollars. She had been difficult to my staff regarding this matter but I continued to allow her to use my office for veterinary care. She or her son would come in and even buy just products disregarding the amount owed. Since she made no attempt to resolve this issue, we had to be adamant about balance payment at time of service this past summer. Hundreds of dollars had been past due for more than a year.In August, it was explained to Ms. [redacted] that I would examine her cat Gigi if payment would be made. She sent her son in with the cat. She was not present during the time the evaluation was done on August 14th.On physical exam, it was obvious that Gigi was very ill and that the illness was long standing. I took abdominal radiographs at the request of her son. The radiographs were explained to her son. I pointed out to him that Gigi had a severe abdominal effusion. I explainedto him that when this amount of fluid is present in the abdomen, cancer is oftentimes an underlying problem. I explained that regardless of the underlying cause, the condition was very serious. I explained to him that the most humane thing would be to consider euthanasia. I emphasized that his mother would have difficulty letting go, but that would be best for the cat. He agreed that he would advise his mother of all the information. He made a payment for my time, the service provided and the radiographs taken. He did not address the ongoing balance and left my officestill owing six hundred dollars. I was disappointed that our office had been taken advantage of.Our policy is not to release records when a pre-existing balance remains. Ultimately, our medical advice was ignored and the balance was never paid. In regards to the numerous calls made to my office, Iwas not in the office during the dates she mentioned. My office explained that to her. Her rudeness to my staff was unconscionable . Please contact me if you have additional questions.