I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below My primary concern was with the way I was treated and subsequently ignored while attempting to resolve an issue (unrelated to the flooring issue)As stated in my original complaint, "After filing a prior complaint with this company, I was called by management and we attempted to resolve the issue, with the promise that I would soon hear back from themAfter three weeks of me calling twice weekly, I was finally answered, assured I was "at the top of the list" and would hear back soonIt has now been another two weeks, and though I have tried every method of communication short of carrier pigeon, I am still unable to get into contact with anyone willing to help me." I have been ignored for months nowThe person who originally responded to my request, who has now been screening my calls, is [redacted] ***We were discussing the fostering policy in regards to how I can be compliant with both Townside and Piedmont and still be able to help our community and reduce the euthanasia of shelter animals? Regards, [redacted]
This has been an ongoing complaint with the initial complaint filed with your company back 10-8- Our maintenance coordinator has been working with the company who initially damaged the floor This was not something that could be fixed over night as the Insurance company had to get involved The floor was new when these tenants moved into the unit and the company that installed the flooring had to be contacted to look at the floor to see how to better fix the flooring The tenants have been aware of each time that someone would be in the unit and also that this was an insurance claim and that those take longer We advise all of our tenants that if they have pets to keep them crated or in a room while contractors are in and out of the units as the contractors do not take responsibility of having to track pets The day that this happened our maintenance coordinator arrived at the unit first The statement was made while leaving that to please leave the doors shut as they have pets Our maintenance coordinator never saw a cat at the door tying to get out or even with the tenant while coming in if they had to stop the cat I do apologize that the door was not shut and we have asked the contractor when he goes the end of the month to fix the floor to make sure and keep the door shut behind him The tenants were called over a week ago to let them know that the contactor would be in the unit starting the 21st to fix the floor and he scheduled that day as to not be an inconvenience to the residents as they will be out of town for break, is our understanding I hope that this matter has been resolved Have a nice day, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Please find attached the information showing that we had already answered the letter disputing the charges that was charged against the securitydeposit I will also send to you a copy of the pictures that was taken ofthe unit the day after the lease ended showing the condition of the unit and why the charges they have disputed were charged against the deposit and why those charges still stand We also attached a copy of the condition report that the residents turned into the office and the things they were chargedwith is not reflected on that report At this time we have the appropriatepaper work and pictures for the amount that is requested to be refunded to remain as a charge on the account Should you need further information please do not hesitate to email or telephone the office Again I will be sending another email with the pictures of the unit the file was too large to send with this email Thanking you in advance for your attention to this matter [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below My primary concern was with the way I was treated and subsequently ignored while attempting to resolve an issue (unrelated to the flooring issue)As stated in my original complaint, "After filing a prior complaint with this company, I was called by management and we attempted to resolve the issue, with the promise that I would soon hear back from themAfter three weeks of me calling twice weekly, I was finally answered, assured I was "at the top of the list" and would hear back soonIt has now been another two weeks, and though I have tried every method of communication short of carrier pigeon, I am still unable to get into contact with anyone willing to help me." I have been ignored for months nowThe person who originally responded to my request, who has now been screening my calls, is [redacted] ***We were discussing the fostering policy in regards to how I can be compliant with both Townside and Piedmont and still be able to help our community and reduce the euthanasia of shelter animals? Regards, [redacted]
This has been an ongoing complaint with the initial complaint filed with your company back 10-8- Our maintenance coordinator has been working with the company who initially damaged the floor This was not something that could be fixed over night as the Insurance company had to get involved The floor was new when these tenants moved into the unit and the company that installed the flooring had to be contacted to look at the floor to see how to better fix the flooring The tenants have been aware of each time that someone would be in the unit and also that this was an insurance claim and that those take longer We advise all of our tenants that if they have pets to keep them crated or in a room while contractors are in and out of the units as the contractors do not take responsibility of having to track pets The day that this happened our maintenance coordinator arrived at the unit first The statement was made while leaving that to please leave the doors shut as they have pets Our maintenance coordinator never saw a cat at the door tying to get out or even with the tenant while coming in if they had to stop the cat I do apologize that the door was not shut and we have asked the contractor when he goes the end of the month to fix the floor to make sure and keep the door shut behind him The tenants were called over a week ago to let them know that the contactor would be in the unit starting the 21st to fix the floor and he scheduled that day as to not be an inconvenience to the residents as they will be out of town for break, is our understanding I hope that this matter has been resolved Have a nice day, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Please find attached the information showing that we had already answered the letter disputing the charges that was charged against the securitydeposit I will also send to you a copy of the pictures that was taken ofthe unit the day after the lease ended showing the condition of the unit and why the charges they have disputed were charged against the deposit and why those charges still stand We also attached a copy of the condition report that the residents turned into the office and the things they were chargedwith is not reflected on that report At this time we have the appropriatepaper work and pictures for the amount that is requested to be refunded to remain as a charge on the account Should you need further information please do not hesitate to email or telephone the office Again I will be sending another email with the pictures of the unit the file was too large to send with this email Thanking you in advance for your attention to this matter [redacted]