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Kentucky Dream Homes Reviews (21)

We have refunded this customer her deposit We have responded to multiple complaints all over the place regarding this issue We want to sell everyone a home, but we have to meet state codes and obey home installation laws This customer has refused to let us set the home to code, therefore we have no choice to cancel the sale and refund her money I am not sure why the multiple complaints are continuing, but this is quickly becoming harassment We have already resolved this matter by refunding this customer, and we would appreciate a quick end to the harassment We strive VERY hard to satisfy all customers, we realize you cannot be perfect all the time and you cannot please everyone, but we do our best every day to improve our people and processes However, we cannot break the law just because the customer does not want to spend the money on footers when the state requires them I sincerely hope everyone understands this We really do want all happy customers!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

[redacted] This letter is in reference to the above complaint in reference We have reviewed the complaint and are not sure where the breakdown in communication happened regarding the time frame it takes for new construction homes We are very sorry that it was not communicated properly We are going to do everything we can to get this project completed as soon as possible I believe the manager [redacted] has been in communication with the customer regarding this issue and we have agreed to pay a month worth of their mortgage payment Customer satisfaction is very important to us at Kentucky Dream Homes We take these types of complaints very seriously, and we do our best to ensure that we do not have communication problems We hope us paying the month worth of mortgage will make up for the communication issue

I have spoken to the manager about this issue and he is ready and willing to do all we can to get this customer is a home as fast as possible In today's environment the process of buying a new home has been slowed down by local and federal regulations including the Dodd-Frank act There are a lot of local restrictions in the area of TN that this customer has chosen to place the home Unfortunately there are a lot of very time consuming steps to get this home placed and finished All of these items are out of our control, but we do our best to work with the customer to help them through these processes Again, the manager is aware of the situation and is going to work to make this as smooth of a process as possible We are very sorry for the lack of communication that the sale representative in this case has produced We have procedures in place to prevent this type of lack of communication in the future Customer satisfaction is the most important thing we do at Kentucky Dream Homes, and everyone on our staff is very aware of that goal We appreciate your patience on this matter and thank you for the business

*** *** *** *** *** * *** *** *** *** *** *** * ** *** *** *** ***
*** *** *** *** *** *** ***
Ladies and Gentlemen:
This letter is in reference to the above complaint in reference. We have reviewed the complaint and are not sure where the breakdown in communication happened. We are very sorry that he service on this new home has taken so long to completeWe were unaware of the service that was pending from Champion Homes. I believe the manager *** *** has been in communication with the customer regarding this issue and we have a good plan to make sure Champion Homes completes all service items
Customer satisfaction is very important to us at Kentucky Dream Homes. We take these types of complaints very seriously, and we do our best to ensure that we do not have communication problems. We hope to have all service items resolved ASAP
Sincerely,
*** ***
C.E.O

We wish to resolve all of these issues with this customer as soon as possible We have however done a number of extra things to try to make this customer happy We must comply with state and local building codes and flood zones This home happens to be in a flood zone and we are
required to install the home above flood levels set by the federal government We have tried and will continue to do all we can to help this customer in any way that we can It is very difficult to do when the customer hangs up on everyone in the office when they are trying to help with different aspects of the home process We hope this process will allow us to come together so we can help in any way we can

We are very sorry about this customer being upset with Kentucky Dream Homes Kentucky Dream Homes strives very hard to satisfy all our customers There are a number of things that are out of our control when it comes to the installation of a new home I have looked into what
happened here and have uncovered the following facts There was a slight delay in getting the home from *** *** This does happen from time to time depending on different lead times from different home manufacturers We do our best to explain this process at closing and go over that with each customer This was explained and signed off on by this customer Other delays in the customer being able to move in the home were caused by the home owners not completing their utility connections to the home so that we could finish our job The closing attorney that may or may not have said their payment started after they moved in does not work for Kentucky Dream Homes or the lender They are a 3ed party selected to perform a title search and loan closing that actually works on behalf of the customer, not Kentucky Dream Homes or the lender Kentucky Dream Homes also cannot dictate to a lender when they will start their payments We did however for customer satisfaction reasons try to help this home owner out and pay their first home payment for them I do not know of any other company in the world that does so much and tries so hard to satisfy every customer like Kentucky Dream Homes does We are very sorry that the customer is upset, they agreed that if we paid the first home payment for them, they would be satisfied We are very sorry that this has not been the case There is nothing more that we can do at this point We have addressed all service issues for them and paid one month's home payment Again, we are very sorry that there were delays and some minor issues that were out of Kentucky Dream Homes control, but it looks like we have done everything we can do to address all concerns

We are very sorry that there are problems with the shower The shower is warrantied through the manufacturer of the home Although Kentucky Dream Homes does not cover the warranty on the home, we will be glad to assist the customer with getting the repairs made through the factory
We are very sorry for the trouble and we will be reaching out to the customer to help them through this process Customer satisfaction is top priority at Kentucky Dream Homes, and we greatly appreciate the business We are a family owned company and value every customer

We are very sorry for all of the problems described in this complaint.  It sounds like we have made several attempts to help including paying a months house payment.  Customer satisfaction is very important to our company.  We will investigate these issues further and take appropriate...

action to resolve each and every issue.  Although we do not provide the warranty on the home, that is the responsibility of [redacted], we are on the customer's side and will do whatever we can to get all of these service issues fixed as soon as possible.  Please accept our companies apology and know that we will make sure that [redacted]s aware of all of these issues and we will follow up to make sure they get the necessary repairs completed in a timely manor.

[redacted]
 
This letter is in reference to the above complaint in reference.  We have reviewed the complaint and are not sure where the breakdown in communication happened regarding the time frame it takes for new construction homes. ...

We are very sorry that it was not communicated properly.  We are going to do everything we can to get this project completed as soon as possible.  I believe the manager [redacted] has been in communication with the customer regarding this issue and we have agreed to pay a month worth of their mortgage payment.
 
Customer satisfaction is very important to us at Kentucky Dream Homes.  We take these types of complaints very seriously, and we do our best to ensure that we do not have communication problems.  We hope us paying the month worth of mortgage will make up for the communication issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We are very sorry for the problems with your new home.  We have met with the factory regarding your service issues yesterday, and are going to make sure they get all issues completed.  We have also stressed how long this has taken to complete and that it needs to be completed ASAP....

 This was before we received this complaint, and we can assure you that we will do everything we can to make you happy.  Customer satisfactions is very important to us.

I have spoken to the manager about this issue and he is ready and willing to do all we can to get this customer is a home as fast as possible.  In today's environment the process of buying a new home has been slowed down by local and federal regulations including the Dodd-Frank act.  There...

are a lot of local restrictions in the area of TN that this customer has chosen to place the home.  Unfortunately there are a lot of very time consuming steps to get this home placed and finished.  All of these items are out of our control, but we do our best to work with the customer to help them through these processes.  Again, the manager is aware of the situation and is going to work to make this as smooth of a process as possible.  We are very sorry for the lack of communication that the sale representative in this case has produced.  We have procedures in place to prevent this type of lack of communication in the future.  Customer satisfaction is the most important thing we do at Kentucky Dream Homes, and everyone on our staff is very aware of that goal.  We appreciate your patience on this matter and thank you for the business.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

We have refunded this customer her deposit.  We have responded to multiple complaints all over the place regarding this issue.  We want to sell everyone a home, but we have to meet state codes and obey home installation laws.  This customer has refused to let us set the home to code,...

therefore we have no choice to cancel the sale and refund her money.  I am not sure why the multiple complaints are continuing, but this is quickly becoming harassment.  We have already resolved this matter by refunding this customer, and we would appreciate a quick end to the harassment.  We strive VERY hard to satisfy all customers, we realize you cannot be perfect all the time and you cannot please everyone, but we do our best every day to improve our people and processes.  However, we cannot break the law just because the customer does not want to spend the money on footers when the state requires them.  I sincerely hope everyone understands this.  We really do want all happy customers!

We will investigate this and see if there is anything we can do to help.

We at Kentucky Dream Homes would first like to apologies for not communicating better through this entire air conditioner issue.  None of our customers should ever have to go through something like this to get an air conditioner fixed, and it should not...

take this long to fix it.  This airflow issue is something that is covered by the homes warranty through [redacted].  This issue was something that was reported within the warranty period and has evidently still not been corrected.  This is unacceptable for [redacted] to go this long without resolving this issue.  We know they have tried to correct this problem, but it has gone on far too long.  We are going to take more direct action to get involved with getting this issue corrected as soon as possible for this customer.  We should have taken more aggressive action to help this customer before now, but we were told by [redacted] that they would be taking care of this.  We have also failed to properly follow up with this customer to make sure that [redacted] completed the repairs.  We are going to make sure we have procedures in place to make sure this does not happen in the future.  Once again we sincerely apologies, and will work to help get this issue resolved between [redacted] and the customer as soon as possible.  Due to our poor communication we want to do something special for this customer to make it up to them also.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]I was never once against state codes that is the general manager [redacted] saying that and I have explained to him on the phone yesterday that I made calls and called the ** state inspector and he said the new code says you have to have footers. But building and codes in clarksville ** says no this mobile home doesnt need footers they have been up to code in the state of ** and have followed all the laws. [redacted] the director of building and codes and planning and zoning said that if I was placing the home on a modular pad then yes I would need footers. He also stated if the park was starting all over and doing brand new homes then yes I would need footers but since the park has been here for 75 years it doesnt need it. I gave him the lot number and the road it was on and he said no that lot is all up to code. I sent [redacted] a text yesterday and this is what it says word for word. So if he was to say okay to put footers in at home owners expense would you guys still be able to put it in. Do you have a date or would it have to be inspected again @ 12:35 yesterday. She said, yes we will still be able to do. @ 12:36 yesterday. I sent her another message right back and asked would we have to get it inpsected again and be waiting? @ 12:37 then asked her how many inches deep does it have to be? In Knoxville it's 6 inches. @ 12:38 She said we are getting the exact guidlines from [redacted]@ 12:39 I said okay great @ 12:39 Then asked how much is an abs pad or cement pads? @ 1:03 and she never replied back. When I talked to [redacted] he kept calling me a liar. Where was I ever against codes I was working with them and Im not a customer who just goes off what a person says I like to find out the answer and see if its correct. I told [redacted] that the person who runs this park said he wasnt paying for the footers and also the park owner didnt want me to pay for it. He said it had to be Kentucky dream homes and then [redacted] says without even hesitating we will not will not sell a home to you [redacted]. I said I wasnt the customer I took my name off the loan and that my husband was. He said right away he would not sell the home to me or my husband because we are not following the legal law. I never once said I was against code I was just telling him what the park owner said.

As previously stated, customer satisfaction is the top priority at Kentucky Dream Homes.  With any new home there is going to be service issues that are going to need to be addressed.  Every home is a little different and the issues will vary.  We pride ourselves on helping our customers through this process.  Sometimes it takes us longer to correct issues than what we would like, because we have to depend on so many variables such as getting parts, weather issues, and scheduling of contractors.  Our company has never left a service issue unresolved for a customer.  Although we do not cover the warranty on the home (the manufacturer does), unlike our competitors we do have our own service department to help our customers get service completed much faster than otherwise having to call the manufacturer directly. We would like to make this customer happy if that is possible.  We would like for the experience to be a great one from here on out.  Although there have been service issues, it sounds like we have addressed them.  If there are remaining items that come up we will gladly address them as well.  I would like for this customer to contact [redacted] is our regional manager and will work to try to resolve these matters and satisfy this customer.  The corporate office number in [redacted]   It is our hope that we can make this customer a happy customer that will tell people about or great company.  Although we are not perfect, we do make sure that we make everything right with all our customers.  They are our lifeblood, and we value each and every customers business very much!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11924815, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We do not accept KY Dream Homes’ response of our complaint.  We are still having MAJOR issues with our home.  We did not have heat last week due to a problem with the heating unit.  We discovered the heat was not working about 4:30 A.M. Sunday morning.  The outside temperature was 9 degrees and the inside temperature was 53.  Thankfully [redacted] got someone out here on Friday to fix it.  Messages left for [redacted] were unreturned.  Had the gas line been run to the fireplace like it should have been, we could have used the fireplace for heat.  The water in the master bathtub will not get hot enough.  The air conditioner did not put out cold air when we needed it during a warm spell of weather.  Also, there are several items that still need to be taken care of with the siding, wood, and walls.It should not take 4 months for a home to be delivered, set up, and be ready to live in. The house was delivered to our lot on August 24.   Had the home been installed and completed in a timely manner, we would have been in the house and the November house payment (or the October one for that matter) would not have been an issue.   Chris was negligent in having the contractors complete the jobs in a timely manner.  Had he done his job properly and had the home ready for us to be in the home before the due date of the first payment and they would not have had to make it.  They claim we did not get the utilities connected so they could do their job.  We had what we were supposed to take care of done for at least two to three weeks before they did anything to get electricity. The electricity could have been connected way before it was but for some reason it was not.  That was definitely NOT our fault.   The part that was needed for the heat to be fixed did not get installed until November 11, four days before the second payment was due.  The part that was needed was not delivered with the house in August.  Why was that not discovered then and the part ordered at that time?  The salesperson[redacted] (He no longer works at KY Dream Homes due to the way matters were being handled.), and [redacted], the maintenance/installation supervisor, and [redacted] were appalled with the length of time it took for our home to be completed.  The maintenance/installation supervisor informed us that there was no excuse for it to take as long as our home took.  He and the contractors could only perform the work when they were instructed to do so by [redacted].  KY Dream Homes’ response states that “Other delays in the customer being able to move in the home were caused by the home owners not completing their utility connections to the home so that we could finish our job.”  How did we hinder them from installing the stove or the coil for the heating and air unit?  Neither of those issues had anything to do with us getting the water connected.  We had our connections made in September.  That gave them more than sufficient time to complete the items needed to move in.  Those were the main reasons that caused us not to be able to move in before November 11.  Those delays were well within KY Dream Homes’ control.  At closing, the lawyer DID tell us that our first payment would not be due until 30-45 days after moving in.   The response from KY Dream Homes of the lawyer “may or may not” have said that infers that he knew that also.We never agreed that we would be satisfied if they made the first payment.  We even had several conversations with [redacted] that we were not happy about making our first payment 4 days after being able to move into the home.  Even when we were able to move in, our stove was still in the middle of the dining room floor.  The stove was barely installed in time for Thanksgiving.  As I stated in the initial complaint, if I did my job in the same manner as [redacted] at KY Dream Homes, I would not have that job for very long.  Having been an educator in the public school system for 29 years, I understand the importance of deadlines, professionalism, and multi-tasking.  To say that [redacted] is capable of handling his job in the same manner is ludicrous.  He admittedly dropped the ball on the handling of the issues of our house.   We have tried very hard to be reasonable throughout this whole ordeal.  We understand that the delivery of the house to the dealership was out of their control.  ([redacted] almost daily to get it built more quickly.)  We also understand that rain hindered the delivery of the house to our lot.  Having the house delivered in August and not being ready to live in until November is totally unacceptable.  The stove should have been ordered as soon as we closed on the house.  It was not ordered until later and by that time it was on back-order.  It was intended for the stove to be put into the house before the two halves were joined.  The stove was not here at that time.  When it arrived, they had to take the front door and frame out to move it into the house. The stove sat in the middle of the dining room from September until November 21.  The gas line should have been run to the stove well before November because the gas tank was installed in September.   This is another example of a delay that was well within KY Dream Homes’ control.As we said before, this whole ordeal has been a nightmare.  Friends and family who have been through this with us have urged us to contact a lawyer but we have chosen not to do so.  We would like to try to take care of this without damaging their business.  When people asked if we were in our house yet when they knew the house had been delivered in August, we were forced to tell them unfortunately no.  They always asked where we bought the house and we told them.  Their response is, “They have some beautiful houses there but if this is what happens when you buy from them, forget it!”  One of my cousins said her son had problems with the house they had bought from KY Dream Homes.  She said she hoped we had better luck that they did.  I would love to be able to tell those people that they finally took care of the problems.  We would ask that you please make KY Dream Homes accountable for the delays and major stress they caused.  It is only fair that they pay the November payment since the house was not ready for us to move into until November 11, four days before the payment was due and before the stove was installed.  It was well within their control to have us in our house before the October payment and they procrastinated.  At least they did the proper thing and paid the October payment.  We ask that they do the same for the November payment.  Thank you for your consideration in this matter.  We look forward to this nightmare being over.Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]

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Address: 3615 E 4th Street, Owensboro, Kentucky, United States, 42303

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