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Kentucky Farm Bureau Insurance

1096 Duval Street Suite 150, Lexington, Kentucky, United States, 40515-6219

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Kentucky Farm Bureau Insurance Reviews (%countItem)

will not return my money they debited from my account from cancelled policy. employee didnt finalize cancelation
will not return money they debited from my account for a cancelled policy

Desired Outcome

did not finalize my cancelled policy and will not refund my money they debited out.

Kentucky Farm Bureau Insurance Response • Feb 26, 2020

February 26, 2020

Conciliation Department
Revdex.com, Inc.
844 S. 4th Street
Louisville, KY 40203-2186
Phone: (502)583-6546

Re: ***
Complaint ID: XXXXXXXX

Dear Conciliation Department,

Let me start off with a correction, please. Ms. business is with the following office:

Kentucky Farm Bureau - Tiffany Wilson
1096 Duvall #150
Lexington, KY 40515

It is not with *** office. Please make the correction on your records.

I have discussed this case with Tiffany Wilson, agency manager and *** CSR at the above-mentioned office. It is my understanding that they are working with Ms. to get this resolved. Tiffany Wilson, agency manager talked with Ms. by telephone on February 21st to explain the process. Ms. is on our account bill system which debits from her account for the insurance premiums. When she cancelled her auto policy on this vehicle, her account bill was credited, which will reduce her other policies in force with us for the next three months. I believe the initial concern was the fact that on account bill you must be a month ahead. This credit will be applied to her March account bill. According to Tiffany Wilson, agency manager they are still in contact with her to explain what is happening with her account bill and how her March Bill is being reduced by this credit.

Respectfully,

***
Agency Support & Marketing Manager
Kentucky Farm Bureau Mutual company

Customer Response • Feb 27, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
*** and the office was not professional and completely dropped the ball on this matter. They were never even suppose to add the policy we only wanted a quote. Didnt know it was added until I received a bill in the mail and I immediately called and cancelled. *** asked for an emailed signature to cancel which I immediately provided. I dont know if she forgot or didnt fully do what she was needed to do in her job to cancel this. Tiffany has done I believe what she could to help in the matter but it's still not enough. My bank is over drafted and occurring fees and I'm still put over $300 the insurance company took from me and late fees on top of that. I have a family and a 3 year old to provide for with no money. It seems I have no choice but to accept a credit for the next 2 months on my insurance bill. I am disgusted with the ky farm and just want my money back in my bank account.

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Address: 1096 Duval Street Suite 150, Lexington, Kentucky, United States, 40515-6219

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+1 (859) 273-1823


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