I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform
this action and, if it does, will consider this complaint resolvedRegards,
*** ***
%
Once again our policies and shipping information is clearly listed on our website and we are available via our toll free number if a customer has questions or needs clarification on any of the verbiage listed on our site.
This customer agreed to a 10% charge via a recorded conversation that was sent to Revdex.com for there verification.
Since the customer did agree to 10% being charged to his card via the recorded call we were authorized to charge the card, however to clear this matter up we will be happy to give the customer a Kentucky Gun Company gift card in the amount of his dispute.
are processed on a first come, first serve basis. An item is taken out of inventory once an order completes, not when the item is added to the cart. We do not have record of the customer placing an order and the customer has not provided us with an order confirmation number. We have email communication on February 23rd and February 27th with the customer inquiring about the firearm, but no order was placed. While we apologize that the item is out of stock at our store; the item is currently available through one of our distributors at their price. The sale price is available on in stock, in store items.
We received the order placed on our website on 5-6-16,(Friday) the customer was sending us a check which was received on 5-10-16 (Tuesday), checks per our policy are held for clearance for 10 business days which would have been 5-5-24-16) have to wait for funds to clear before the...
shipment is sent to processing. His order was shipped out on 5/24/16 and delivered to the dealer on 5/2616 per the USPS tracking number. This is all with in our shipping policy listed on our website. Therefore we are unable to refund 50$ as desired by the customer. We will be happy to send him a 10$ gift card.
We have spoken to the customer on several different occasions, explaining our policies and how products are listed on the web. We do not hide the fact that some items are in stock in store vs. in stock warehouse only, these are clearly explained in our firearms ordering polices which he agreed to...
verbally as well as when he placed the order. They are as follows:
"All orders will attempt to be shipped within 5-7 Business Days (Warehouse items take an additional 5-7 business days for a total of 10-14 business days before it ships) of the time the order is completely processed · the number of days UPS / USPS counts to deliver apackage is based upon "Business Days." A business day does NOT include Saturday,Sunday, National Holidays, and the day the package was picked up. "
As far as the 10% cancellation fee, the customer agreed to when placing the order in our terms and conditions, as well as verbally when he called to cancel the order ,(recorded call attached) are as follows:
"CANCELLED ORDERS WILL BE CHARGED A 10% CANCELLATION FEE.We invest time and money to prepare every order that is placed on our site, even before the order ships. Once you have placed your order online or with an associate you will be charged a 10% Restocking Fee/Change Order Fee. If you decide to cancel the order or substitute products the order will be cancelled and you will need to place a new order. (Be sure to order the correct item before hitting the submit button) By placing an order online or making a phone order with an associate you agree to pay this 10% (Cancellation/Restocking Fee/Change order fee) should you cancel or change your order. We apologize for having to implement these changes, but it is necessary in order to keep our prices low for our customers."
We clearly put on our website our policies and shipping times for the customer to read and agree too, we do not hide these ship times as they are on our website in many different locations here are the links:
http://www.kygunco.com/info/index.cfm?info=firearm-ordering-policy
http://www.kygunco.com/info/index.cfm?info=return-policy
If there are any further questions or need any further documentation please let us know.
Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This company is being dishonest in their response. I did not dispute the claim that I cancelled the order. The foundation of my claim is that they misrepresented that the item was "in stock" or in "warehouse" (see attached documents) when it was most certainly not! They then charge my card (document/receipt attached) for a "restocking fee." No where in any of my recorded conversation did I agree to a "restocking" fee. Again, I only agreed to a cancellation fee.
They have likewise tried to tie all of these terms into a single position in their response when they stated: "(Cancellation/Restocking Fee/Change order fee)" These terms mean entirely different things! They are obviously very good at playing this little bait and switch game.
Notice from my documents they state the item is "in stock", in "warehouse", and from my receipt they charged me for "restocking" How could they charge for restocking when they just admitted to you in their own response that they did not have the item.
Very misleading at the very least! (As other Revdex.com complaints show)Regards,[redacted]
Revdex.com:
It was in stock, it was in my cart, I was checking out, inputting my credit card number then the priced increased.
I have reviewed the response made by the business in reference to [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]
We have made several attempts to reach out to our customer tocome up with a solutions that works best for all parties involve. We have notreceived any call backs from the messages that were left. We do want to resolvethis matter and wish for our customer to contact us at ###-###-####.
We have contacted the customer, notified him his product was shipped out, and apologized for the wait time
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform
this action and, if it does, will consider this complaint resolvedRegards,
*** ***
%
Once again our policies and shipping information is clearly listed on our website and we are available via our toll free number if a customer has questions or needs clarification on any of the verbiage listed on our site.
This customer agreed to a 10% charge via a recorded conversation that was sent to Revdex.com for there verification.
Since the customer did agree to 10% being charged to his card via the recorded call we were authorized to charge the card, however to clear this matter up we will be happy to give the customer a Kentucky Gun Company gift card in the amount of his dispute.
Orders...
are processed on a first come, first serve basis. An item is taken out of inventory once an order completes, not when the item is added to the cart. We do not have record of the customer placing an order and the customer has not provided us with an order confirmation number. We have email communication on February 23rd and February 27th with the customer inquiring about the firearm, but no order was placed. While we apologize that the item is out of stock at our store; the item is currently available through one of our distributors at their price. The sale price is available on in stock, in store items.
We received the order placed on our website on 5-6-16,(Friday) the customer was sending us a check which was received on 5-10-16 (Tuesday), checks per our policy are held for clearance for 10 business days which would have been 5-5-24-16) have to wait for funds to clear before the...
shipment is sent to processing. His order was shipped out on 5/24/16 and delivered to the dealer on 5/2616 per the USPS tracking number. This is all with in our shipping policy listed on our website. Therefore we are unable to refund 50$ as desired by the customer. We will be happy to send him a 10$ gift card.
We have contacted the customer, notified him his product was shipped out, and apologized for the wait time.
We have spoken to the customer on several different occasions, explaining our policies and how products are listed on the web. We do not hide the fact that some items are in stock in store vs. in stock warehouse only, these are clearly explained in our firearms ordering polices which he agreed to...
verbally as well as when he placed the order. They are as follows:
"All orders will attempt to be shipped within 5-7 Business Days (Warehouse items take an additional 5-7 business days for a total of 10-14 business days before it ships) of the time the order is completely processed · the number of days UPS / USPS counts to deliver apackage is based upon "Business Days." A business day does NOT include Saturday,Sunday, National Holidays, and the day the package was picked up. "
As far as the 10% cancellation fee, the customer agreed to when placing the order in our terms and conditions, as well as verbally when he called to cancel the order ,(recorded call attached) are as follows:
"CANCELLED ORDERS WILL BE CHARGED A 10% CANCELLATION FEE.We invest time and money to prepare every order that is placed on our site, even before the order ships. Once you have placed your order online or with an associate you will be charged a 10% Restocking Fee/Change Order Fee. If you decide to cancel the order or substitute products the order will be cancelled and you will need to place a new order. (Be sure to order the correct item before hitting the submit button) By placing an order online or making a phone order with an associate you agree to pay this 10% (Cancellation/Restocking Fee/Change order fee) should you cancel or change your order. We apologize for having to implement these changes, but it is necessary in order to keep our prices low for our customers."
We clearly put on our website our policies and shipping times for the customer to read and agree too, we do not hide these ship times as they are on our website in many different locations here are the links:
http://www.kygunco.com/info/index.cfm?info=firearm-ordering-policy
http://www.kygunco.com/info/index.cfm?info=return-policy
If there are any further questions or need any further documentation please let us know.
Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This company is being dishonest in their response. I did not dispute the claim that I cancelled the order. The foundation of my claim is that they misrepresented that the item was "in stock" or in "warehouse" (see attached documents) when it was most certainly not! They then charge my card (document/receipt attached) for a "restocking fee." No where in any of my recorded conversation did I agree to a "restocking" fee. Again, I only agreed to a cancellation fee.
They have likewise tried to tie all of these terms into a single position in their response when they stated: "(Cancellation/Restocking Fee/Change order fee)" These terms mean entirely different things! They are obviously very good at playing this little bait and switch game.
Notice from my documents they state the item is "in stock", in "warehouse", and from my receipt they charged me for "restocking" How could they charge for restocking when they just admitted to you in their own response that they did not have the item.
Very misleading at the very least! (As other Revdex.com complaints show)Regards,[redacted]
Revdex.com:
It was in stock, it was in my cart, I was checking out, inputting my credit card number then the priced increased.
I have reviewed the response made by the business in reference to [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]
We have made several attempts to reach out to our customer tocome up with a solutions that works best for all parties involve. We have notreceived any call backs from the messages that were left. We do want to resolvethis matter and wish for our customer to contact us at ###-###-####.