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Kentucky Ironworks, LLC

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Reviews Kentucky Ironworks, LLC

Kentucky Ironworks, LLC Reviews (5)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] .No more response from vendor is required Regards, [redacted]

After looking into this client's complaint, we have not been out to correct the problem due to lack of receiving the final payment. Once the outstanding balance is received, we will correct the problem. THank you

Good morning. I would like to apologize for any confusion with the final payment that was due on the work at your home. The outstanding balance owed to Kentucky Ironworks is $585. This is the first we have heard of your complaint since the project was complete in April 2015. If you had reached out in a more timely fashion, we would've gladly resolved the issue in a timely manner. Once you make the final payment, we will be there to fix any issues that have arose on our portion of the project within an agreed upon amount of time. Thank you

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** did not do satisfactory work when the gate was installed including a really bad paint finish on gate and handrail Last summer he admitted to really poor customer service in the length of time it took to install the products and due to his failure to have posts ready for *** fence as he also promised to install the aluminium fencing around the yard, I have had to secure the fence to the gate post with temporary means to keep my dog in the yard.When I spoke with him about it a couple of months ago, he assured me that he would take care of it and the poor paint job even admitting that he no longer uses the same painter because of other problems At that time, there was no mention that I owed anything else and thought that he had not billed me for the last payment last year due to the poor job and length of time to get the gate installed At this point, I just want the fence attached to the gate properly Although I would prefer that he paint as he promised, I can do that but would like to have the gate installed properly to the fence.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].No more response from vendor is required. 
Regards,
[redacted]

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Address: 4023 Bardstown Road, Louisville, Kentucky, United States, 40218

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www.kentuckyironworks.com

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