Kentucky Kingdom

On May 31, 2016 at around 6:30 p.m. a Public Safety Supervisor called our Director of Operations to the front gate to speak to a guest regarding her son’s season pass.  The supervisor advised that two boys had gone under a queue line rail to a drink station and filled clear cups used only for...

water with soda without paying.  The supervisor stopped the boys and began to issue each of them a written warning for not paying for the drinks.  The boys became very rude and cursed at the supervisor.    Due to their uncooperative manner and the fact that they used inappropriate language, the supervisor called the boys’ guardians to explain what the boys had done and notify the guardians that the boys’ season passes would be revoked.  While the supervisor was explaining to [redacted] what had occurred, Ms. [redacted] became very verbally abusive including cursing at the supervisor.  Ms. [redacted] came to the park to pick up her son and asked to speak to a manager.  Our Director of Operations introduced herself to Ms. [redacted] at the front gate.  Ms. [redacted] stated that she thought it was “stupid” to kick kids out for taking soda and added that the Public Safety Supervisor had “cussed” her out.  Our Director of Operations informed Ms. [redacted] of what had actually occurred regarding the boys’ theft of the soda and their uncooperative and abusive behavior toward a Kentucky Kingdom employee.  Ms. [redacted] stated that her boys do not use bad language and stated our supervisor was “a [redacted]g liar.”  At that point, because she had raised her voice and was using foul language and the two boys with her (including her son) began to also raise their voice, an LMPD officer informed Ms. [redacted] that she and the boys would need to leave the area.  She then stated that she “did not care and would be at Kentucky Kingdom tomorrow” if she wanted.  When our Director of Operations informed Ms. [redacted] that she was not welcome back at the park she stated “the hell I’m not.”  The officer then repeated his request that she please leave the area.  Later that evening, Ms. [redacted] sent an e-mail to the park via the “information” e-mail address requesting that a manager contact her.  Our Director of Operations called the telephone number left by Ms. [redacted] and left a voicemail message.   Ms. [redacted] did not return the telephone call.  Kentucky Kingdom will not provide Ms. [redacted] with a refund nor will we allow her son to use his 2016 season pass.  Please feel free to contact me if you have any questions or require additional information.  Sincerely,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is the exact message that was given to me via the telephone. I am appalled that I am being told to find additional family members. My entire family is from the northeast and it would be extremely expensive to bring them down just to visit an amusement park for a discounted price. In regards to the additional expenses incurred from traveling to your park, I bring up two issues. You offer these prices to the state of Indiana which are the same distance or even closer to the distance I have to travel. Second, I live in Franklin ky, which is literally 5 mins away from TN. I receive all of your out of state advertisements daily. We,too,have to make hotel and dinner arrangements to travel to your location. In regards to season passes, as you have mentioned numerous times, my children are away 75 % of the summer, and I work quite a lot, so my ability to take advantage of summer passed does not apply. I believe that you are attracting many guests to your park, if I did the research I bet it far exceeds 25%. I can listen to the price difference all day but I still cannot fathom why you charge locals $1 per drink and you force locals to have to pay an additional day to get in next day. I travel to holiday world and they don't resort to these predatory practices.
Regards,
[redacted]