Response: [redacted] & [redacted] submitted an online credit application to purchase a 2015 Lakota trailer for $44,995.00. They were approved by the bank for the purchase and wanted to proceed with the purchase. It is our policy to charge a non-refundable deposit to hold the trailer until the...
customer is able to make the purchase. We took the trailer off the market for sale, and turned down other inquiries during this time. The customer contacted us and changed their minds on purchasing the unit do to personal circumstances. A deposit is in good faith for both the seller and the purchaser. It ensures we will hold the trailer for the customer to purchase, but it also ensures the customer is committing to purchase the trailer where we do not loose the sale with other potential buyers. We emailed Mrs. [redacted] a signed letter that if they decide to purchase a trailer within one year, we will apply at least 1/2 of her deposit previously paid toward the purchase price of another trailer. We feel this is a fair solution from our standpoint. Sent on: 3/29/2017 12:44:29 PM
Ky Lake Trailer Sales, Inc. understands the customer is not satisfied with his purchase; however, we feel that there are irreconcilable differences between our dealership and Mr. [redacted]. The price was agreed on at $18,500 on the telephone before the customer ever physically looked at the trailer. The customer applied for a loan for this trailer, and the loan documents were prepared for the purchase price of $18,500. Upon arrival and inspection of the trailer, the customer and our salesperson discovered the soft floor and agreed on the discount of $1500, which was satisfactory to the customer. The loan amount was still set at $18,500 because the bank documents were prepared in advance, but we took $1500 off the amount of down payment that the customer was required to pay. We apologize to the customer that he is dissatisfied, but we feel we adequately compensated the customer for the problem at the time of purchase. Ky Lake Trailer Sales, Inc. has been in business for over 15 years and does not have a history of complaints. It is not our standard practice to make customers unhappy; however, we understand the fact there are sometimes differences that will not be resolved.
We had the trailer that Mr. [redacted] purchased advertised at $18,500. Mr. [redacted] came to our dealership and looked at the trailer in person. Upon inspection, he discovered the trailer had a soft floor. He made an offer of $17,000 to take the trailer and fix the floor himself. We took his offer...
and sold it to him at his price with both parties knowing the floor needing repair. Three months after the purchase of the trailer, he decides it is more work than he wants to do and wants us to reimburse him. While we appreciate Mr. [redacted]'s business and understand his concern, we feel that taking a substantial discount of $1500 (which is 1/2 of what he says the repairs are) on the day of purchase to compensate for the stated problem is adequate compensation for the customer.
Response: [redacted] & [redacted] submitted an online credit application to purchase a 2015 Lakota trailer for $44,995.00. They were approved by the bank for the purchase and wanted to proceed with the purchase. It is our policy to charge a non-refundable deposit to hold the trailer until the...
customer is able to make the purchase. We took the trailer off the market for sale, and turned down other inquiries during this time. The customer contacted us and changed their minds on purchasing the unit do to personal circumstances. A deposit is in good faith for both the seller and the purchaser. It ensures we will hold the trailer for the customer to purchase, but it also ensures the customer is committing to purchase the trailer where we do not loose the sale with other potential buyers. We emailed Mrs. [redacted] a signed letter that if they decide to purchase a trailer within one year, we will apply at least 1/2 of her deposit previously paid toward the purchase price of another trailer. We feel this is a fair solution from our standpoint. Sent on: 3/29/2017 12:44:29 PM
Ky Lake Trailer Sales, Inc. understands the customer is not satisfied with his purchase; however, we feel that there are irreconcilable differences between our dealership and Mr. [redacted]. The price was agreed on at $18,500 on the telephone before the customer ever physically looked at the trailer. The customer applied for a loan for this trailer, and the loan documents were prepared for the purchase price of $18,500. Upon arrival and inspection of the trailer, the customer and our salesperson discovered the soft floor and agreed on the discount of $1500, which was satisfactory to the customer. The loan amount was still set at $18,500 because the bank documents were prepared in advance, but we took $1500 off the amount of down payment that the customer was required to pay. We apologize to the customer that he is dissatisfied, but we feel we adequately compensated the customer for the problem at the time of purchase. Ky Lake Trailer Sales, Inc. has been in business for over 15 years and does not have a history of complaints. It is not our standard practice to make customers unhappy; however, we understand the fact there are sometimes differences that will not be resolved.
We had the trailer that Mr. [redacted] purchased advertised at $18,500. Mr. [redacted] came to our dealership and looked at the trailer in person. Upon inspection, he discovered the trailer had a soft floor. He made an offer of $17,000 to take the trailer and fix the floor himself. We took his offer...
and sold it to him at his price with both parties knowing the floor needing repair. Three months after the purchase of the trailer, he decides it is more work than he wants to do and wants us to reimburse him. While we appreciate Mr. [redacted]'s business and understand his concern, we feel that taking a substantial discount of $1500 (which is 1/2 of what he says the repairs are) on the day of purchase to compensate for the stated problem is adequate compensation for the customer.