KentuckyOne Health Medical Group

In response to complaint ID [redacted] KentuckyOne Health Medical Group This email should serve as the KentuckyOne Health Medical Group response within the day notification periodThe complaint was reviewed and determined not to be involving KentuckyOne Health Medical Group ( [redacted] [redacted] )Confirmation was received that services were rendered at KentuckyOne Health (Hospital)The complaint was forwarded to the billing provider for the hospital services ( [redacted] r) who will provide further review/responseA new letter from the Revdex.com regarding this complaint should be sent to [redacted] [redacted] *** [redacted] Louisville Ky An attempt to contact the patient was made to explain the actions we have taken to help facilitate the resolution of the complaintIf I can be of further assistance, please let me knowThank you

Response: Our office contacted Mr [redacted] *** and was informed that he had received the requested refund and that he was satisfied with the outcomeThank you! Sent on: 6/1/4:28:PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Business Response to a Complaint
Complaint ID#:
"width: 60%; padding: 3pt; text-align: left;"> ***
Company Name: KentuckyOne Health Primary Care Associates
Company Contact: *** *** *** ***
Company Phone: ###-###-####
Company Email: ***
Person Who Sent the Complaint: *** ***
Staff Member:
Response: We apologize for the misunderstanding about the charges for your office visitYour bill with KentuckyOne Health was paid in full on the date of service in which it was rendered, October 30, The bill that you received and that is in question is from a reference labIt was submitted to the lab to process the orders that the physician requested to be performedWe apologize that this was not explained to you so that you would know to expect a separate statement from the reference labWe have requested that they send us the bill and we will reimburse the reference labWe have implemented signage in our office to ensure patients are aware they will receive a separate bill for laboratory services performedWe apologize this event occurred with you, however, it afforded us the opportunity to make the process clearerSent on: 1/29/2:05:PM

In response to complaint ID [redacted]
12pt;">KentuckyOne Health Medical Group
 
This email should serve as the KentuckyOne Health Medical Group response within the 10 day notification period.
 
The complaint was reviewed and determined not to be involving KentuckyOne Health Medical Group ([redacted]). Confirmation was received that services were rendered at KentuckyOne Health (Hospital). The complaint was forwarded to the billing provider for the hospital services ([redacted]r) who will provide further review/response. A new letter from the Revdex.com regarding this complaint should be sent to
 
[redacted]  [redacted]
Louisville Ky 40202
 
An attempt to contact the patient was made to explain the actions we have taken to help facilitate the resolution of the complaint. If I can be of further assistance, please let me know.
 
Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

In response to complaint ID [redacted]KentuckyOne Health Medical Group This email should serve as the KentuckyOne Health Medical Group response within the 10 day notification period. The complaint was reviewed and determined not to be involving KentuckyOne Health Medical Group ([redacted]...

[redacted]). Confirmation was received that services were rendered at KentuckyOne Health (Hospital). The complaint was forwarded to the billing provider for the hospital services ([redacted]r) who will provide further review/response. A new letter from the Revdex.com regarding this complaint should be sent to [redacted]  [redacted]Louisville Ky 40202 An attempt to contact the patient was made to explain the actions we have taken to help facilitate the resolution of the complaint. If I can be of further assistance, please let me know. Thank you

Response: Our office contacted Mr. [redacted] and was informed that he had received the requested refund and that he was satisfied with the outcome. Thank you! Sent on: 6/1/2017 4:28:33 PM