Thank you for bringing to our attention the alleged complaint received regarding Heritage Homes, in your letter dated August 24, Our building contracts are written in conjunction with the Central New York Standards of Performance Limited Warranty and Supplement to Contract booklet set forth by the Hume Builders and Remodelers of Central New York; of which was received and acknowledged by the complainant on January 7, (copy of signature page enclosed)As per Page of the booklet (copy attached) a Final Inspection Before Possession was completed to outline in writing any Item(s) the complainant felt needed repairAs you can see from the items identified on the inspection form completed on May 18, 2016, #"replace sliding glass door operating side - scratched"It clearly does not make any mention of the non-operating side of the sliding glass doorTherefore, as per Page 12, Item 6-c cf the booklet, Heritage Homes is not obligated to warrant or replace this panel as this item was not included in the Final Inspection Before Possession sheetIn regards to the complainant mentioning the contract stating "house to be restored to like new condition"The "like new condition" is quantified at the final inspection walkthroughOnce the walkthrough was completed, this obligation was metThank youSincerely, Dan EB [redacted] President
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Heritage homes ought to deliver like new condition, which means repairing pre-existing damages We were assured by heritage homes representatives and common business practices that after days of moving to the like new condition house, if we find pre-existing damages, then we report them to heritage homes and they will repair the damages There were damages discovered after closing, and they were not specified in the final walk through, we reported them, and heritage homes to their credit came and fixed themThere are written correspondences to that effectSince heritage homes did not dispute that there were a pre-existing damage to the door panel, yet they refused to repair it in the same manner they repaired the other damages, which were also not specified in the final walk through, lends support to the argument that heritage homes arbitrarily decided not to repair the pre existing door panel damage, because it is beyond repair, and therefore it will cost them money, so they wanted to save some money, and hence they said "we got you" since I missed it in the final walk throughOf course I will not discover every thing in a hour walk through , and I did not try to do so, based on the trust that heritage homes will deliver on their promises of repairing pre-existing damages The question that needs an answer is what makes heritage homes think that a customer who did not cause a damage to an item, is to be held responsible for pre existing damaged item, while the person(s) or heritage homes through their negligence , which may have contributed to causing the damage, would then say to the customer you missed it , and therefore "we got you" and the damage item is your responsibility That answer doesn't reflect better business practices The complaint is simple if there is an item with pre-existing damage and a contract to deliver like new condition ( no pre-existing damages), then the person(s) or the entity that caused the damage are responsible for repairing the damageHeritage homes ought to finish the job, and keep their promises Regards, [redacted]
Thank you for bringing to our attention the alleged complaint received regarding Heritage Homes, in your letter dated August 24, Our building contracts are written in conjunction with the Central New York Standards of Performance Limited Warranty and Supplement to Contract booklet set forth by the Hume Builders and Remodelers of Central New York; of which was received and acknowledged by the complainant on January 7, (copy of signature page enclosed)As per Page of the booklet (copy attached) a Final Inspection Before Possession was completed to outline in writing any Item(s) the complainant felt needed repairAs you can see from the items identified on the inspection form completed on May 18, 2016, #"replace sliding glass door operating side - scratched"It clearly does not make any mention of the non-operating side of the sliding glass doorTherefore, as per Page 12, Item 6-c cf the booklet, Heritage Homes is not obligated to warrant or replace this panel as this item was not included in the Final Inspection Before Possession sheetIn regards to the complainant mentioning the contract stating "house to be restored to like new condition"The "like new condition" is quantified at the final inspection walkthroughOnce the walkthrough was completed, this obligation was metThank youSincerely, Dan EB [redacted] President
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Heritage homes ought to deliver like new condition, which means repairing pre-existing damages We were assured by heritage homes representatives and common business practices that after days of moving to the like new condition house, if we find pre-existing damages, then we report them to heritage homes and they will repair the damages There were damages discovered after closing, and they were not specified in the final walk through, we reported them, and heritage homes to their credit came and fixed themThere are written correspondences to that effectSince heritage homes did not dispute that there were a pre-existing damage to the door panel, yet they refused to repair it in the same manner they repaired the other damages, which were also not specified in the final walk through, lends support to the argument that heritage homes arbitrarily decided not to repair the pre existing door panel damage, because it is beyond repair, and therefore it will cost them money, so they wanted to save some money, and hence they said "we got you" since I missed it in the final walk throughOf course I will not discover every thing in a hour walk through , and I did not try to do so, based on the trust that heritage homes will deliver on their promises of repairing pre-existing damages The question that needs an answer is what makes heritage homes think that a customer who did not cause a damage to an item, is to be held responsible for pre existing damaged item, while the person(s) or heritage homes through their negligence , which may have contributed to causing the damage, would then say to the customer you missed it , and therefore "we got you" and the damage item is your responsibility That answer doesn't reflect better business practices The complaint is simple if there is an item with pre-existing damage and a contract to deliver like new condition ( no pre-existing damages), then the person(s) or the entity that caused the damage are responsible for repairing the damageHeritage homes ought to finish the job, and keep their promises Regards, [redacted]