Kenwood Sunoco

The "Check Engine Soon" light came on in our car My husband and I are in our mid and late 80's James S [redacted] of Kenwood Sunoco was very patient explaining what the trouble was and what the various solutions were They fixed the problem and the bill actually was a few cents less than quoted! Very nice service

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
***’s response sounds exactly like a defense attorney
whose job it is to defend his client against overwhelming evidence of guilt with
illogical and absurd explanations.
*** wrote that “she did not mention that the car
continued to run ok after our MAP sensor and tune up repairs were made that she
indicated weren’t needed.” The reason I didn’t mention it was the car did NOT
RUN OK after the MAP sensor and turepairs were made
FACT: Within one week after having this major car tu
which *** claimed I needed, MY CAR RAN IDENTICALLY and HAD THE IDENTICAL
PROBLEMS as before I brought it into him and paid $2,300: the check engine
light came on, went off, came on, went off, the engine ran rough, and the car
stalledRegarding the claim of frozen calipers (which I refer to below), there
was absolutely no difference in the braking of the car(See invoice of January
30, 2012) I was very upset seeing the
engine light on again and the engine running rough, the car stalling after
paying $2,which *** alleged “fixed” all the problems
FACT: What *** failed to mention was that I did call
him very soon afterwards and told him the engine was running rough, the check
engine light kept coming on and off, the car was stalling again and that I was
sure it was the MAP sensor that was the cause, because the car ran IDENTICALLY as
before I brought it to him to repairHis response was the check engine light
could be on again for many reasonsRemember this was only a week after he
allegedly did a complete diagnostic and major tune up for $2,343.30??? and now he’d
have to do another diagnostic test for another ($150)! Although I argued with him on the phone, repeatedly
telling him that because the symptoms and problems were identical as before
that it was the MAP sensorHe insisted it could be anything and the only way
to find out was to do $diagnostic again
That’s when I realized he was the type who found all
sorts of problems with cars that didn’t exist and claimed perfectly good
functioning parts needed replacement, finding thousands of dollars of “necessary repair work”
in order to “fix” the problemWe are also talking about a car with a book
value of only a few hundred dollars and only 34,original miles on the odometer
engineBecause it was my deceased father’s car, I had a sentimental attachment
to it, and wanted it properly fixed, the only reason I would spend
approximately times the car’s book value
So I was then determined to find out how to find the
code(s) that would tell me what was wrongWhen I finally did, by endless
searches on the internet, I went to my car and tried it and it workedONLY THE
DIAGNOSTIC CODE for MAP sensor appeared, NO OTHER CODEI did it four times to
be certainThat’s when I called *** back, and told him I only authorized
for him to replace the MAP sensor since I knew how to pull codes and that was
the code that caused the check engine lightAlthough he protested, insisting
it could be anything and continued to try to scare me in to thinking all sorts
of other things could be wrong with the
car, I said I know how to pull codes and it is the MAP sensorEnd of
discussionThat’s when I started to think he might have knowingly put in a
defective MAP sensor so I’d have to bring the car in again and he could find
more things wrong with it to get a another few thousand dollars from me
FACT: Only after *** realized I knew how to pull codes
did he apparently order a new, good MAP sensor, knowing he could no longer
scare me into believing other things were wrong
FACT: When he replaced the defective MAP sensor he put in
originally, the motor in the car ran again exactly how it ran before the major
tune-up, which had always been obvious that I didn’t needThe cause of the
rough engine running, stalling and check engine light was all caused by faulty MAP
sensor, nothing elseMy car ran no better or differently than before my MAP
sensor failed.
*** wrote I authorized the intake/injection cleaning
since system was completely sludged up, due to way engine had been running
prior to the tuand sensor repair
FACT: There was absolutely no difference in the way the
engine was running after the alleged “tune-up” once a functioning MAP sensor
was installedThe way the engine was running was caused by a failed MAP
sensor, nothing else
*** wrote that “the front calipers were seized causing
overheated brake rotors and brake pads.” I talked to four qualified mechanics
and his claim is IMPOSSIBLE that calipers had seized, and the rotors and pads
overheatedThey unanimously told me that it would have been impossible for me
to drive the car with seized calipers, and the other facts mentioned below NOTHING was nor could have been WRONG with my
front brake calipers and consequently there was no need to replace the
calipers, brake pad set or rotors
FACT: As written above, four certified mechanics
unanimously agreed that it is impossible that my front calipers were seized for
the following reasons, which I subsequently did experience when my brake
calipers really did seized May 1, (see invoice) Besides, brake calipers last
a minimum of years to the life of the car
FACT: Signs of seized or frozen brake calipers It is IMPOSSIBLE
to drive a car with seized front calipersThe front tires begin to smoke
from the overheating of the brake rotos and padsThe smoke is visible
There is a strong smell of burnt rubberI never experienced any of that until
my calipers really did seize on May 1,
*** wrote the reason “there is not a charge for brake
fluid, simply for the fact that I did not want to make the bill any higher than
need be, as she was very upset about the price of the repair and I had
estimates I was trying to stay within.” That is preposterous since cost of
brake fluid is $and would have added less than .0001% of the total billIf
he really didn’t want to make the biller any higher than it need be, he wouldn’t
have claimed seized calipers, since they weren’t, he wouldn’t have done
anything besides replace the MAP sensor
FACT: Further proof the calipers were not defective and
were not changedEvery certified mechanic I spoke with (six to be exact) all
told me “It is IMPOSSIBLE to change calipers, replace brake pads and rotos
WITHOUT CHANGING THE BRAKE FLUID, as it drains out when they are changed, which
is obviousBrake fluid costs $20, or less than .0001% or the total billWith
a bill of $2,343.30, that is the most absurd and ridiculous explanation one
could give! Just look at the breakdown of his bill And one doesn’t do all that brake work for all
that money and not change the hoses, which only cost $He forgot to charge
for brake fluid and hoses because he didn’t do any brake workThat was his fatal
mistake, proving unequivocally he couldn’t have done the work
His claim for producing parts’ tickets, and returning
parts to me is bogusThose parts could have been ordered for any car in a
garage repair shop and the parts he gave me (which were not complete) could
have come from any discarded, used or defective parts from other customers’
cars who didn’t want them returnedIn fact he also tried to discourage me from
wanting the parts
*** writes “my biggest problem with this claim---is
the fact that it took her so long to file
FACT: Although I suspected his shady business practice, I
would not file a claim until I had unequivocal proof, i.ehard evidence beyond
a reasonable doubt that my calipers were fine and were not replacedAnd I did
not have that evidence until May 1, when my calipers really did seize and
experienced first-hand what really happens: your car is undrivable; your tires
smoke; you smell burnt rubber; and (the smoking gun) you can’t change calipers,
pads and rotors without draining and refilling the brake fluid
As to ***’s claim that “money is why she made this
claim since she knew the vehicle was out of warranty” is a mistaken, misguided,
and untrue as all the other mistaken, misguided, and untrue claims and defenses
he has written
FACT: My original complaint to the Revdex.com didn’t request any
money, only that the Revdex.com remove their accreditation from Kenwood SunocoProof
of that is below, which is an exact, true copy of the email the Revdex.com sent to me
in response to my filing my original complaint against Kenwood Sunoco
“Before processing the complaint, we
need you to provide some additional information. Please respond to the
following points:
In order to process a complaint it is essential that we have
all of the necessary information related to resolution you are seeking from the
firm that the complaint is being filed againstCurrently, you ask us to
downgrade the company's rating with the Revdex.com, however your desired outcome must
be what you want the company to do to resolve the issue not what you want the
Revdex.com to do to the company
FACT: It was only in response to the Revdex.com’s requirement that
I must write what I want the company to do for me to resolve the issue, not what
I wanted the Revdex.com to do to the company that I added to my complaint to refund
the money for charges for work that either couldn’t have possibly been done, or
were unnecessary or unauthorized as detailed aboveAnd then I am only requesting
around a little more than half ($1,265.79) of these fraudulent and unnecessary
repairs, which actually totaled around $2,000, since the only problem with my
car was the MAP sensor, which cost around $to replaceEven with this
request, I’m still paying more than $of unnecessary repairs.
Regards,
*** ***

*** is mistaken in many of her claimsI will try to explain as much as possible
It all started when *** came to us because a repair shop that she was
using claimed to not have a scan tool to perform the diagnostics
The hrsscan that she is referring to includes all diagnostic work done to find why the code has been set causing the check engine light to come on, not just for the scan for the diagnostic codes
The failed map sensor repair (which I did under warranty at no charge) was replaced in short time, as we did not have to do any testing and just reordered the same part number as beforeWe replaced it while she waited as courtesy, so she would not have to leave her car
The front calipers were seized causing overheated brake rotors and brake padsSo we replaced the brake calipers, brake rotors and pads, at labor prices so the vehicles brake system could function properlyThe brake hoses were not replaced since there was no problem with them at the time of the repair
Her claim of us taking them off a another car , or not replacing them at all, is absurd, as I can produce the parts ticket for the parts purchased for her carAll other parts were returned to her except for the brake calipers because there was a core on the brake calipers
There is not a charge for brake fluid, simply for the fact I did not want to make the bill any higher than need be, as she was very upset about the price of repair and I had an estimate I was trying to stay within
The five hours that she is referring to scan the system, and replace the sensor is explained on the printed repair orderIt also included the major tune up, and a spray clean of the throttle body,which she must not of read, which is price for this engine size
She did authorize the intake/injection cleaning, since the system was completely was completely sludged up, due to the way the engine had been running prior to the tuand sensor repair
My biggest problem with this claim, other than her hurtful remarks about me not being trustworthy, is the fact that it took her so long to file this claimI have been doing work in the *** area since 1979, I worked at *** *** *** for years and I have been here for years
We did the repairs Oct18,and her claim was submitted on may 14,2014, I am very sorry that the calipers failed again, but parts do fail
She also did not mention that the car continued to run ok, after our sensor and tune up repairs were made that she indicated was not needed
*** could have handled this by contacting us ,instead of slandering my name on the internet
I am not interested in refunding any amount of money to her, as I did nothing dishonest, and I feel that the money is why she made this claim since she knew the vehicle was out of the warranty that is provided
Thank you for accepting this letter and will wait to hear from you
*** ***
Service Manager
Kenwwood Sunoco

We have decided to make a goodwill gesture to **. [redacted] and refund the $1265.79, with the understanding that we are not accepting any guilt in this matter and all repairs were needed during the transaction. As a company our name and reputation is more important than **. [redacted]'s money.

The "Check Engine Soon" light came on in our car. My husband and I are in our mid and late 80's. James S[redacted] of Kenwood Sunoco was very patient explaining what the trouble was and what the various solutions were. They fixed the problem and the bill actually was a few cents less than quoted! Very nice service.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Review: [redacted], service manager at Kenwood Sunoco cant be trusted. The Revdex.com is denigrated by allowing Kenwood Sunoco to use its insignia. Here are the facts, versus what **. [redacted] did and said.Fact: It takes less than 15 seconds to scan system for engine light or to pull all the diagnostic codes for the cars problem. **. [redacted]: told me and charged me an hour to hour half or between $101-$151.50 charge to scan system for engine light, or to pull all the diagnostic codes, alleging that was the only way to diagnose the problem. Fact: The only error code was 14 or MAP Sensor, $138 part and less than hour of labor or $50.Because when the MAP sensor failed less than 2 months later, it took him only 15 minutes to replace and scan system for diagnostics because I waited for the car. **. [redacted] also claimed that my calipers were frozen. I told him I had no problem with my brakes, especially since there were only 33,938 miles on the car. He claimed it was the rear brakes were stopping car, scaring me into what proved to be not only an unnecessary, but fraudulent repair of replacing the calipers, brake pad set, and brake rotors. Fact: Less than 2.5 years later, the calipers actually froze, causing the odor of burning rubber, smoke emanating from the tire, and making the car un-drivable. It would have been impossible to drive months and years on frozen calipers because the heat generated burns through everything.Fact: Not only were the calipers never frozen, and there had never been any smoke or burning rubber, but the calipers he allegedly replaced were defective, probably taken from another car and superficially made to function for a short time period, (or he never actually replaced them) similar to what he did with the first MAP sensor he put in my car that broke only 2 months later. Fact: He also charged me more than 3 times more for the parts: calipers, new brake pad set, and brake rotors than when I had to replace them again 2.5 years later. Fact: I never authorized the Intake/Injection cleaning Kit he put in my car for $149.50 nor the $101 labor cost. When he called to tell me the price and what the car allegedly needed, he never mentioned that part or service because I never would have authorized it. He then added several hours to the bill by bundling scan system (15 seconds), replace MAP sensor (15 minutes) and tune-up charging 5 hours, on top of the unauthorized hour for intake/injection, and 2.50 for replacing calipers, rotos, disc pads, and 2.00 hours for drive belts. He wrote at the end that I approved the repairs, but I didnt. He forced me against my protests and better judgment to sign a sheet that stated a phone call was authorization, since then it is impossible to prove that I didnt authorize something. Fact: When the MAP sensor broke after a couple of months, he kept on telling me that other things were also wrong but I stated I only want MAP sensor replaced, and it was replaced in 15 minutes including diagnostics and nothing else was wrong. Then I had proof he was a rip-off artist but didnt want to waste any more of my time so I let it slide. It was when 2.5 years later, my calipers really froze, and I had to replace the calipers, brake pads, rotor, at the cost of several hundreds of dollars again, then I knew I had to inform the Revdex.com, to prevent other people from becoming victim to unnecessary and substandard parts and repairs, and over charging. This service station should be prohibited from printing Revdex.com on their business card.Desired Settlement: Not only is this for Revdex.com information, but the Revdex.com must remove accreditation from this business as this is not an accepted way to conduct business. This is the type of repair service that the Revdex.com should be protecting customers from, not accrediting. As I wrote, it denigrates the Revdex.com by having such an organization using its insignia. I want Revdex.com to keep this posted on their website for as long as possible so the word gets around to avoid doing business with Kenwood Sunoco.

Business

Response:

**. [redacted] is mistaken in many of her claims. I will try to explain as much as possible.

It all started when **. [redacted] came to us because a repair shop that she was using claimed to not have a scan tool to perform the diagnostics.

The 1.5 hrs. scan that she is referring to includes all diagnostic work done to find why the code has been set causing the check engine light to come on, not just for the scan for the diagnostic codes.

The failed map sensor repair (which I did under warranty at no charge) was replaced in short time, as we did not have to do any testing and just reordered the same part number as before. We replaced it while she waited as courtesy, so she would not have to leave her car.

The front calipers were seized causing overheated brake rotors and brake pads. So we replaced the brake calipers, brake rotors and pads, at normal labor prices so the vehicles brake system could function properly. The brake hoses were not replaced since there was no problem with them at the time of the repair.

Her claim of us taking them off a another car , or not replacing them at all, is absurd, as I can produce the parts ticket for the parts purchased for her car. All other parts were returned to her except for the brake calipers because there was a core on the brake calipers.

There is not a charge for brake fluid, simply for the fact I did not want to make the bill any higher than need be, as she was very upset about the price of repair and I had an estimate I was trying to stay within.

The five hours that she is referring to scan the system, and replace the sensor is explained on the printed repair order. It also included the major tune up, and a spray clean of the throttle body,which she must not of read, which is normal price for this engine size.

She did authorize the intake/injection cleaning, since the system was completely was completely sludged up, due to the way the engine had been running prior to the tune-up and sensor repair.

My biggest problem with this claim, other than her hurtful remarks about me not being trustworthy, is the fact that it took her so long to file this claim. I have been doing work in the [redacted] area since 1979, I worked at [redacted] for 18 years and I have been here for 17 years.

We did the repairs Oct. 18,2011 and her claim was submitted on may 14,2014, I am very sorry that the calipers failed again, but parts do fail.

She also did not mention that the car continued to run ok, after our sensor and tune up repairs were made that she indicated was not needed.

**. [redacted] could have handled this by contacting us ,instead of slandering my name on the internet.

I am not interested in refunding any amount of money to her, as I did nothing dishonest, and I feel that the money is why she made this claim since she knew the vehicle was out of the warranty that is provided.

Thank you for accepting this letter and will wait to hear from you.

Service Manager

Kenwwood Sunoco

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

[redacted]’s response sounds exactly like a defense attorney

whose job it is to defend his client against overwhelming evidence of guilt with

illogical and absurd explanations. [redacted] wrote that “she did not mention that the car

continued to run ok after our MAP sensor and tune up repairs were made that she

indicated weren’t needed.” The reason I didn’t mention it was the car did NOT

RUN OK after the MAP sensor and tune-up repairs were made.

FACT: Within one week after having this major car tune-up

which [redacted] claimed I needed, MY CAR RAN IDENTICALLY and HAD THE IDENTICAL

PROBLEMS as before I brought it into him and paid $2,300: the check engine

light came on, went off, came on, went off, the engine ran rough, and the car

stalled. Regarding the claim of frozen calipers (which I refer to below), there

was absolutely no difference in the braking of the car. (See invoice of January

30, 2012) I was very upset seeing the

engine light on again and the engine running rough, the car stalling after

paying $2,300 which [redacted] alleged “fixed” all the problems.

FACT: What [redacted] failed to mention was that I did call

him very soon afterwards and told him the engine was running rough, the check

engine light kept coming on and off, the car was stalling again and that I was

sure it was the MAP sensor that was the cause, because the car ran IDENTICALLY as

before I brought it to him to repair. His response was the check engine light

could be on again for many reasons. Remember this was only a week after he

allegedly did a complete diagnostic and major tune up for $2,343.30??? and now he’d

have to do another diagnostic test for another ($150)! Although I argued with him on the phone, repeatedly

telling him that because the symptoms and problems were identical as before

that it was the MAP sensor. He insisted it could be anything and the only way

to find out was to do $150 diagnostic again.

That’s when I realized he was the type who found all

sorts of problems with cars that didn’t exist and claimed perfectly good

functioning parts needed replacement, finding thousands of dollars of “necessary repair work”

in order to “fix” the problem. We are also talking about a car with a book

value of only a few hundred dollars and only 34,133 original miles on the odometer

engine. Because it was my deceased father’s car, I had a sentimental attachment

to it, and wanted it properly fixed, the only reason I would spend

approximately 8 times the car’s book value.

So I was then determined to find out how to find the

code(s) that would tell me what was wrong. When I finally did, by endless

searches on the internet, I went to my car and tried it and it worked. ONLY THE

DIAGNOSTIC CODE for MAP sensor appeared, NO OTHER CODE. I did it four times to

be certain. That’s when I called [redacted] back, and told him I only authorized

for him to replace the MAP sensor since I knew how to pull codes and that was

the code that caused the check engine light. Although he protested, insisting

it could be anything and continued to try to scare me in to thinking all sorts

of other things could be wrong with the

car, I said I know how to pull codes and it is the MAP sensor. End of

discussion. That’s when I started to think he might have knowingly put in a

defective MAP sensor so I’d have to bring the car in again and he could find

more things wrong with it to get a another few thousand dollars from me.

FACT: Only after [redacted] realized I knew how to pull codes

did he apparently order a new, good MAP sensor, knowing he could no longer

scare me into believing other things were wrong.

FACT: When he replaced the defective MAP sensor he put in

originally, the motor in the car ran again exactly how it ran before the major

tune-up, which had always been obvious that I didn’t need. The cause of the

rough engine running, stalling and check engine light was all caused by faulty MAP

sensor, nothing else. My car ran no better or differently than before my MAP

sensor failed.

[redacted] wrote I authorized the intake/injection cleaning

since system was completely sludged up, due to way engine had been running

prior to the tune-up and sensor repair.

FACT: There was absolutely no difference in the way the

engine was running after the alleged “tune-up” once a functioning MAP sensor

was installed. The way the engine was running was caused by a failed MAP

sensor, nothing else.

[redacted] wrote that “the front calipers were seized causing

overheated brake rotors and brake pads.” I talked to four qualified mechanics

and his claim is IMPOSSIBLE that calipers had seized, and the rotors and pads

overheated. They unanimously told me that it would have been impossible for me

to drive the car with seized calipers, and the other facts mentioned below. NOTHING was nor could have been WRONG with my

front brake calipers and consequently there was no need to replace the

calipers, brake pad set or rotors.

FACT: As written above, four certified mechanics

unanimously agreed that it is impossible that my front calipers were seized for

the following reasons, which I subsequently did experience when my brake

calipers really did seized May 1, 2014 (see invoice) . Besides, brake calipers last

a minimum of 10 years to the life of the car.

FACT: Signs of seized or frozen brake calipers 1. It is IMPOSSIBLE

to drive a car with seized front calipers. 2. The front tires begin to smoke

from the overheating of the brake rotos and pads. The smoke is visible. 3.

There is a strong smell of burnt rubber. I never experienced any of that until

my calipers really did seize on May 1, 2014.

[redacted] wrote the reason “there is not a charge for brake

fluid, simply for the fact that I did not want to make the bill any higher than

need be, as she was very upset about the price of the repair and I had

estimates I was trying to stay within.” That is preposterous since cost of

brake fluid is $20 and would have added less than .0001% of the total bill. If

he really didn’t want to make the biller any higher than it need be, he wouldn’t

have claimed seized calipers, since they weren’t, he wouldn’t have done

anything besides replace the MAP sensor.

FACT: Further proof the calipers were not defective and

were not changed. Every certified mechanic I spoke with (six to be exact) all

told me “It is IMPOSSIBLE to change calipers, replace brake pads and rotos

WITHOUT CHANGING THE BRAKE FLUID, as it drains out when they are changed, which

is obvious. Brake fluid costs $20, or less than .0001% or the total bill. With

a bill of $2,343.30, that is the most absurd and ridiculous explanation one

could give! Just look at the breakdown of his bill. And one doesn’t do all that brake work for all

that money and not change the hoses, which only cost $58. He forgot to charge

for brake fluid and hoses because he didn’t do any brake work. That was his fatal

mistake, proving unequivocally he couldn’t have done the work.

His claim for producing parts’ tickets, and returning

parts to me is bogus. Those parts could have been ordered for any car in a

garage repair shop and the parts he gave me (which were not complete) could

have come from any discarded, used or defective parts from other customers’

cars who didn’t want them returned. In fact he also tried to discourage me from

wanting the parts.

[redacted] writes “my biggest problem with this claim---is

the fact that it took her so long to file.

FACT: Although I suspected his shady business practice, I

would not file a claim until I had unequivocal proof, i.e. hard evidence beyond

a reasonable doubt that my calipers were fine and were not replaced. And I did

not have that evidence until May 1, 2014 when my calipers really did seize and

experienced first-hand what really happens: your car is undrivable; your tires

smoke; you smell burnt rubber; and (the smoking gun) you can’t change calipers,

pads and rotors without draining and refilling the brake fluid.

As to [redacted]’s claim that “money is why she made this

claim since she knew the vehicle was out of warranty” is a mistaken, misguided,

and untrue as all the other mistaken, misguided, and untrue claims and defenses

he has written.

FACT: My original complaint to the Revdex.com didn’t request any

money, only that the Revdex.com remove their accreditation from Kenwood Sunoco. Proof

of that is below, which is an exact, true copy of the email the Revdex.com sent to me

in response to my filing my original complaint against Kenwood Sunoco.

“Before processing the complaint, we

need you to provide some additional information. Please respond to the

following points:

In order to process a complaint it is essential that we have

all of the necessary information related to resolution you are seeking from the

firm that the complaint is being filed against. Currently, you ask us to

downgrade the company's rating with the Revdex.com, however your desired outcome must

be what you want the company to do to resolve the issue not what you want the

Revdex.com to do to the company.

FACT: It was only in response to the Revdex.com’s requirement that

I must write what I want the company to do for me to resolve the issue, not what

I wanted the Revdex.com to do to the company that I added to my complaint to refund

the money for charges for work that either couldn’t have possibly been done, or

were unnecessary or unauthorized as detailed above. And then I am only requesting

around a little more than half ($1,265.79) of these fraudulent and unnecessary

repairs, which actually totaled around $2,000, since the only problem with my

car was the MAP sensor, which cost around $300 to replace. Even with this

request, I’m still paying more than $800 of unnecessary repairs.

Regards,

Business

Response:

We have decided to make a goodwill gesture to **. [redacted] and refund the $1265.79, with the understanding that we are not accepting any guilt in this matter and all repairs were needed during the transaction. As a company our name and reputation is more important than **. [redacted]'s money.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

The "Check Engine Soon" light came on in our car. My husband and I are in our mid and late 80's. James S[redacted] of Kenwood Sunoco was very patient explaining what the trouble was and what the various solutions were. They fixed the problem and the bill actually was a few cents less than quoted! Very nice service.