Kenworthy, Darrell Masonry

Received the letter of complaint from Revdex.com on July 21, I am hoping you are pleased with the hearth that was completed on Friday, July 17, I apologize for the delayAs I explained to you personally, I sustained a fall from a ladder, and my recuperation took longer than anticipatedI am sorry, but I did not receive phone messages from you, but since you have alerted me I have checked my phone and found it was not properly relaying messages on to meI apologize for the inconvenienceI have endeavored to correct any misunderstandings or miscommunications between usPlease let me know if there is anything else I can do- [redacted]

Received the letter of complaint from Revdex.com on July 21, 2015. I am hoping you are pleased with the hearth that was completed on Friday, July 17, 2015. I apologize for the delay. As I explained to you personally, I sustained a fall from a ladder, and my recuperation took longer than...

anticipated. I am sorry, but I did not receive phone messages from you, but since you have alerted me I have checked my phone and found it was not properly relaying messages on to me. I apologize for the inconvenience. I have endeavored to correct any misunderstandings or miscommunications between us. Please let me know if there is anything else I can do. -[redacted]

Review: Mr. [redacted] has finished the fireplace, but he will not return with the remaining materials to finish the hearth. He has the materials that he has cut and I have paid for, and he has left his materials (mortar and wheelbarrow) in my garage. I have called, the contractor has called and my husband has called. We have offered to pick up the materials as we are to a point in the construction process where we cannot receive a final permit without this work completed.Desired Settlement: I need him to come to the house, bring the materials and finish the job. If he cannot, then he needs to find someone to complete the last items.

Business

Response:

Received the letter of complaint from Revdex.com on July 21, 2015. I am hoping you are pleased with the hearth that was completed on Friday, July 17, 2015. I apologize for the delay. As I explained to you personally, I sustained a fall from a ladder, and my recuperation took longer than anticipated. I am sorry, but I did not receive phone messages from you, but since you have alerted me I have checked my phone and found it was not properly relaying messages on to me. I apologize for the inconvenience. I have endeavored to correct any misunderstandings or miscommunications between us. Please let me know if there is anything else I can do. -[redacted]