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Kenyon Roofing & Aluminum Company

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Reviews Kenyon Roofing & Aluminum Company

Kenyon Roofing & Aluminum Company Reviews (2)

We had a new roof installed by Kenyon Roofing on 10-20-17. After 3 estimates, we choose Kenyon Roofing for their professionalism and knowledge. We knew that after our first meeting with Bill Kenyon, he was a caliber above and beyond the other roofing companies. He provided us a very detailed estimate with special attention to areas the other companies didn't offer. The office manager, Patty, kept us informed through out the entire process. She is highly organized and professional. Bill Kenyon's passion for his roofing business transcends to his crew. Javier and his crew we extremely hard working, took extra care to keep the area clean , and gave us a beautiful new roof. Bill Kenyon over saw the project to make sure everything was PERFECT! Bill is so easy to work with and an overall great person.
Thank you, Bill, Patty & Javier for the beautiful roof and enjoyable experience.

Review: Around March of 2015, I hired Kenyon Roofing to replace the rook of my residence and they promised a 10 year warranty. A year later the roofing material was warped and we had a very large mold infestation. An independent engineer determined that the main cause was that the ridge vent was too small and incorrectly installed. Kenyon refused to return my calls for weeks. When they finally came over, they claimed nothing was wrong and that the engineer and I were "rs". They said they would get back to me and never did. The repair work cost more than the original roof itself and Kenyon refuses to honor their warranty.Desired Settlement: I had to get the repair done ASAP due to the mold infestation, and hired 3 companies to fix everything. I would like for them to refund me the money that it took to repair the issue or for the original roof installation.

Business

Response:

June 6, 2016 In response to: ID #[redacted]Dear Sirs,During the last week of March 2016 we received the first phone call from Mrs. [redacted] belligerently accusing Kenyon Roofing of failing to replace the wood dec[redacted] when we replaced their roof in March 2015, because the “roof was warped” and “you should pay to fix it”. Bryan K[redacted] did an external inspection of the roof right away.The roof deck is not warped. He explained to Mr. [redacted] that the dimensional shingles do not lay flat on the roo£ giving a false appearance. Only then did the conversation turned to the mold issue. Since mold can be a sign of poor ventilation, carefully inspecting all ventilation aspects is very important, Bryan went right over. He found the ridge vent was in good order but, the soffit vent baffles were so covered with insulation and possibly incorrectly installed, that there was virtually no airflow.We got another phone call from Mrs. [redacted] belligerently accusing Kenyon Roofing removing and incorrectly reinstalling the soffit vent baffles and then accused us of pushing their insulation, covering the soffit venting. Each time being followed with, ‘‘you should pay to fix it”, Mr. K[redacted] explained to Mr. [redacted] that, while the wood decking was off of the roof (a section at a time), our roofers did not, at any time, get into the attic. There was absolutely no need for our crew to remove the soffit baffles and the last thing they want to do is move insulation because it is very irritating to the skin, eyes, face, and lungs. Again Mrs. [redacted] apologized for her behavior on the phone.Our last conversation with the [redacted]’s was pleasant and they were going to contact the insulation installers about the issue. They have never contacted us with a report from an independent engineer or any other report. After lobbing several accusations at us, each quickly followed with ”you should pay for it”, we feel that their complaint is mostly lies and inaccuracies the [redacted]’s request is not reasonable. If the ridge vent was faulty in any way we would be glad toreplace it.We have a long standing reputation in our community for our excellent customer service and satisfaction. Kenyon Roofing is a manufacturer’s certified Master Elite contractor. It takes years to earn that certification. We would more than happy to honor our warranty, if it applied.Thank you,Patty T[redacted]Office Manager

Consumer

Response:

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