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Kepner Scott Shoe Company

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Reviews Kepner Scott Shoe Company

Kepner Scott Shoe Company Reviews (2)

Revdex.com:The business sent a brand new pair of shoes at no expense on me to replace the first soiled pair I've received I was not asked to return the old pair at my expense so I donated them.The result was very satisfactoryThank you very
much for your help
Regards,
*** ***

Review: I was elated to find an American company that makes children's shoes. It was very short lived when they shipped out a pair of what seemed to be used/soiled toddler shoes.The white pair of toddler size 6 sandals seemed to be scuffed on the bottom of the right shoe while the complete inner sole had some dark/black marks on them. Attempts to just wipe it off with a damp paper towel what I thought was dust collected over time did not work. It simply would not wipe off. I had to rub hard with a wet towel and lift up the dark pieces off of the inner sole. It seemed to be the size of an actual toddler's foot print on both shoes. My only conclusion was the shoes were used, i.e., a return from a customer whose child had worn them already. Being a mother, I know how fast toddlers grow and often times shoes are outgrown after a few wearings. I emailed [redacted] and [redacted] replied. She apologized and stated "If you would like replacement pair we will ship them out as soon as we receive the other ones back."Why would I be expected to be inconvenienced to pack defective/used merchandise, make time to ship them back, AND PAY for return postage? The right and smart thing for an entreprenuer to do is to ship out another pair immediately and then worry about getting the rejected item back, offer a 50% discount for the used product shipped, offer a refund OR ask the customer what would be an acceptable solution.Desired Settlement: I would like them to ship out a truly brand new pair of sandals to me with no extra cost. If they want the old/soiled pair back they would need to pay return postage and ask me nicely because that takes time to run to the post office.

Consumer

Response:

The business sent a brand new pair of shoes at no expense on me to replace the first soiled pair I've received. I was not asked to return the old pair at my expense so I donated them.The result was very satisfactory.

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Description: Shoes - Retail

Address: 209 North Liberty Street, Orwigsburg, Pennsylvania, United States, 17961

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www.kepnerscott.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Kepner Scott Shoe Company, but after several inspections we’ve come to the conclusion that this domain is no longer active.

This website was reported to be associated with Kepner Scott Shoe Company.



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