At this time, I have been contacted directly by Egyptair regarding complaint ID [redacted] , however my complaint has NOT been resolved because: I was told that "Since, I did not file a complain at the airport, I can not get any refund for the damaged luggage" do not accept that and I still want a refund Sincerely, [redacted]
Dear Madam: Regarding the request for refund on EGYPTAIR Ticket [redacted] please go to [redacted] in the search box enter on-line refunds and a form will appear.When the form pops up please fill in all the parameters and when completed hit submitand your request for refund will be sent to the office which issued the ticket.This ticket was not purchased in the USA, thus due to cross border currency we areunable to process the refund for you.You will receive a response from the system stating that your refund will be processed.EGYPTAIR's policy is to have all requests for refund in writing.Accordingly, please submit your request via the method above.Thank you.Sincerely,Lynn RL [redacted] ***Credit Card Administrator, N.A.EGYPTAIR AirlinesNew York City, NY [redacted]
Dear Madam: Please advise the following documents:Copy of your ticket from Cairo/JFK then to US Domestic CityDaytime Telephone Number where we can reach you if we have additional questionsWhat site advises you of the $delay fee?Please advise accordingly so that we may further investigate your complaint.Thank you.Sincerely,Lynn RL [redacted] EGYPTAIR Airlines [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As per their instructions, the above letter has been mailed to their location at [redacted] *** via certified mailI ask the Revdex.com to keep this file open until it is fully resolvedI also ask the person handling this issue in the New York City location make contact with me directly via the email address provided in all communication, [redacted] * In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have already went through the process suggested by Egyptair representative months agoFurther, I have waited more than the suggested period of days and still haven't recieved my refund to this dayAs I have previously mentioned, the online refund request was made on September I see no reason why I should go through the process once again especially when Egyptair has proved their negligence and lack of professionalism over the course of the last months Looking worward to your kind feedbackhave a great day ahead.With my best regards, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Egypt Air is asking for more details and documentsI am sending a copy of my ticket, and a copy of the articles published online for the air passenger rights, I am sending two from two different websites
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The passenger has filed a complaint with U.SDeptof Transportation.If he does not agree with the baggage amount offered by the insurance company, then he mustsend back the discharge form unsigned with a separate letter explaining why he will not acceptthe amount with a detailed description of
items pilfered, as well as the additional travelers withhim.He may forward this letter to me at ** *** *** *** *** *** *** ** ***and it will then be re-sent back to the insurance company for re-evaluation which will takefrom 6-weeks as they are located in Cairo, EGYPT.Thank you
Revdex.com:At this time, my complaint, ID *** regarding Egyptair has been resolved.It took almost NINE WEEKS to get my refund - an international airline should not be permitted to hold someone's money hostage in this fashionPlease continue to follow up and do what you can to
ensure future customers do not have to wait as long as I did for a refund (ps this refund was due to Egypt Air canceling my flight, the cancelation was on their side not mine)
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Dear Sir/Madam,On 02/**/I filed a complaint against Egypt Air, on 03/**/I got an e-mail from Revdex.com informing me that a response was received, I checked the response on that same day and answered back as it didn't resolve my issue, as a matter of fact the airline asked for my ticket and for the article that was published entitling me to a refund in the amount of $I attached my ticket and the article that was published by two different websites and I printed that from both of themI uploaded them and attached them to my response. It has been a while and I hadn't heard back, so today I logged into Revdex.com to see if any response was ever sentI discovered that yesterday 04/**/was my last day to respond, and I had no idea since I didn't get any e-mails from Revdex.com as I usually get regarding the matter. I looked again at the response I received from the airline, and they are asking for the same documents I have previously sent themI am not sure why they hadn't get itI tried to respond, but the complaint was closed, I would appreciate it if you could reopen so I can get this resolved, since it was not my fault at all that I didn't receive any e-mails from Revdex.com not even in my spam.I am attaching everything here once again, it has the article and the ticket I purchased.Best Regards,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
At this time, I have been contacted directly by Egyptair regarding complaint ID [redacted], however my complaint has NOT been resolved because:
I was told that "Since, I did not file a complain at the airport, I can not get any refund for the damaged luggage" do not accept that and I still...
Dear Madam: Regarding the request for refund on EGYPTAIR Ticket [redacted] please go to [redacted]in the search box enter on-line refunds and a form will appear.When the form pops up please fill in all the parameters and when completed hit submitand your request for refund will be sent...
to the office which issued the ticket.This ticket was not purchased in the USA, thus due to cross border currency we areunable to process the refund for you.You will receive a response from the system stating that your refund will be processed.EGYPTAIR's policy is to have all requests for refund in writing.Accordingly, please submit your request via the method above.Thank you.Sincerely,Lynn R. L[redacted]Credit Card Administrator, N.A.EGYPTAIR AirlinesNew York City, NY[redacted]
Dear Madam, We need to get a copy of your ticket to see how it was written, if you had 2 separate ticketsplease advise accordingly.Additionally, there are no attachments being supplied as to why you are requesting $650.00.Our website is based at our head office located in Cairo, not in [redacted]. In order for [redacted] officewhich is the branch office of the headquarters in Cairo we need to receive this informationin order to provide you the passenger with a correct answer.Please advise accordingly.Thank you.Lynn R. L[redacted] CTC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have already went through the process suggested by Egyptair representative 5 months ago. Further, I have waited more than the suggested period of 21 days and still haven't recieved my refund to this day. As I have previously mentioned, the online refund request was made on September 2016. I see no reason why I should go through the process once again especially when Egyptair has proved their negligence and lack of professionalism over the course of the last 5 months.
Looking worward to your kind feedback. have a great day ahead.With my best regards,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear Madam: Please advise the following documents:1. Copy of your ticket from Cairo/JFK then to US Domestic City2. Daytime Telephone Number where we can reach you if we have additional questions.3. What site advises you of the $650.00 delay fee?Please advise accordingly so that we may...
further investigate your complaint.Thank you.Sincerely,Lynn R. L[redacted]EGYPTAIR Airlines[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
As per their instructions, the above letter has been mailed to their location at [redacted] via certified mail. I ask the Revdex.com to keep this file open until it is fully resolved. I also ask the person handling this issue in the New York City location make contact with me directly via the email address provided in all communication, [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
At this time, I have been contacted directly by Egyptair regarding complaint ID [redacted] , however my complaint has NOT been resolved because: I was told that "Since, I did not file a complain at the airport, I can not get any refund for the damaged luggage" do not accept that and I still want a refund Sincerely, [redacted]
Dear Madam: Regarding the request for refund on EGYPTAIR Ticket [redacted] please go to [redacted] in the search box enter on-line refunds and a form will appear.When the form pops up please fill in all the parameters and when completed hit submitand your request for refund will be sent to the office which issued the ticket.This ticket was not purchased in the USA, thus due to cross border currency we areunable to process the refund for you.You will receive a response from the system stating that your refund will be processed.EGYPTAIR's policy is to have all requests for refund in writing.Accordingly, please submit your request via the method above.Thank you.Sincerely,Lynn RL [redacted] ***Credit Card Administrator, N.A.EGYPTAIR AirlinesNew York City, NY [redacted]
Revdex.com:At this time, I have not been contacted by Egyptair regarding complaint ID [redacted] .Sincerely, [redacted]
Dear Madam: Please advise the following documents:Copy of your ticket from Cairo/JFK then to US Domestic CityDaytime Telephone Number where we can reach you if we have additional questionsWhat site advises you of the $delay fee?Please advise accordingly so that we may further investigate your complaint.Thank you.Sincerely,Lynn RL [redacted] EGYPTAIR Airlines [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As per their instructions, the above letter has been mailed to their location at [redacted] *** via certified mailI ask the Revdex.com to keep this file open until it is fully resolvedI also ask the person handling this issue in the New York City location make contact with me directly via the email address provided in all communication, [redacted] * In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have already went through the process suggested by Egyptair representative months agoFurther, I have waited more than the suggested period of days and still haven't recieved my refund to this dayAs I have previously mentioned, the online refund request was made on September I see no reason why I should go through the process once again especially when Egyptair has proved their negligence and lack of professionalism over the course of the last months Looking worward to your kind feedbackhave a great day ahead.With my best regards, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Egypt Air is asking for more details and documentsI am sending a copy of my ticket, and a copy of the articles published online for the air passenger rights, I am sending two from two different websites
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The passenger has filed a complaint with U.SDeptof Transportation.If he does not agree with the baggage amount offered by the insurance company, then he mustsend back the discharge form unsigned with a separate letter explaining why he will not acceptthe amount with a detailed description of
items pilfered, as well as the additional travelers withhim.He may forward this letter to me at ** *** *** *** *** *** *** ** ***and it will then be re-sent back to the insurance company for re-evaluation which will takefrom 6-weeks as they are located in Cairo, EGYPT.Thank you
Revdex.com:At this time, my complaint, ID *** regarding Egyptair has been resolved.It took almost NINE WEEKS to get my refund - an international airline should not be permitted to hold someone's money hostage in this fashionPlease continue to follow up and do what you can to
ensure future customers do not have to wait as long as I did for a refund (ps this refund was due to Egypt Air canceling my flight, the cancelation was on their side not mine)
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Dear Sir/Madam,On 02/**/I filed a complaint against Egypt Air, on 03/**/I got an e-mail from Revdex.com informing me that a response was received, I checked the response on that same day and answered back as it didn't resolve my issue, as a matter of fact the airline asked for my ticket and for the article that was published entitling me to a refund in the amount of $I attached my ticket and the article that was published by two different websites and I printed that from both of themI uploaded them and attached them to my response. It has been a while and I hadn't heard back, so today I logged into Revdex.com to see if any response was ever sentI discovered that yesterday 04/**/was my last day to respond, and I had no idea since I didn't get any e-mails from Revdex.com as I usually get regarding the matter. I looked again at the response I received from the airline, and they are asking for the same documents I have previously sent themI am not sure why they hadn't get itI tried to respond, but the complaint was closed, I would appreciate it if you could reopen so I can get this resolved, since it was not my fault at all that I didn't receive any e-mails from Revdex.com not even in my spam.I am attaching everything here once again, it has the article and the ticket I purchased.Best Regards,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
At this time, I have been contacted directly by Egyptair regarding complaint ID [redacted], however my complaint has NOT been resolved because:
I was told that "Since, I did not file a complain at the airport, I can not get any refund for the damaged luggage" do not accept that and I still...
want a refund.
Sincerely,
[redacted]
Dear Madam: Regarding the request for refund on EGYPTAIR Ticket [redacted] please go to [redacted]in the search box enter on-line refunds and a form will appear.When the form pops up please fill in all the parameters and when completed hit submitand your request for refund will be sent...
to the office which issued the ticket.This ticket was not purchased in the USA, thus due to cross border currency we areunable to process the refund for you.You will receive a response from the system stating that your refund will be processed.EGYPTAIR's policy is to have all requests for refund in writing.Accordingly, please submit your request via the method above.Thank you.Sincerely,Lynn R. L[redacted]Credit Card Administrator, N.A.EGYPTAIR AirlinesNew York City, NY[redacted]
Dear Madam, We need to get a copy of your ticket to see how it was written, if you had 2 separate ticketsplease advise accordingly.Additionally, there are no attachments being supplied as to why you are requesting $650.00.Our website is based at our head office located in Cairo, not in [redacted]. In order for [redacted] officewhich is the branch office of the headquarters in Cairo we need to receive this informationin order to provide you the passenger with a correct answer.Please advise accordingly.Thank you.Lynn R. L[redacted] CTC
Revdex.com:At this time, I have not been contacted by Egyptair regarding complaint ID [redacted].Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have already went through the process suggested by Egyptair representative 5 months ago. Further, I have waited more than the suggested period of 21 days and still haven't recieved my refund to this day. As I have previously mentioned, the online refund request was made on September 2016. I see no reason why I should go through the process once again especially when Egyptair has proved their negligence and lack of professionalism over the course of the last 5 months.
Looking worward to your kind feedback. have a great day ahead.With my best regards,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by Egyptair regarding complaint ID [redacted].Sincerely,[redacted]
Dear Madam: Please advise the following documents:1. Copy of your ticket from Cairo/JFK then to US Domestic City2. Daytime Telephone Number where we can reach you if we have additional questions.3. What site advises you of the $650.00 delay fee?Please advise accordingly so that we may...
further investigate your complaint.Thank you.Sincerely,Lynn R. L[redacted]EGYPTAIR Airlines[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
As per their instructions, the above letter has been mailed to their location at [redacted] via certified mail. I ask the Revdex.com to keep this file open until it is fully resolved. I also ask the person handling this issue in the New York City location make contact with me directly via the email address provided in all communication, [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]