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Kerley & Sears

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Reviews Kerley & Sears

Kerley & Sears Reviews (4)

Mrs [redacted] called our company in December of for an estimate on gutters Bobby M [redacted] met with her and provided a quote to remove the gutters and downspouts, re-nail the fascia metal as needed, to put back on the metal that had blown off and to install new seamless aluminum gutters and downspouts MrM [redacted] told her from day one that what she needed more than anything was a roof and also explained to her that she could have issues with the missing tabs and short overhang on the shingles As stated by Ms [redacted] , it was not in her budget for a new roof, but she would be putting one on in the next year Her main concern was the cosmetic appearance of her home Also as stated by Ms [redacted] , she called after the gutters were put on and told us they were leaking MrM [redacted] went right out to check to be sure it was not a workmanship issue Once again, he told her the roof was the issue Since the overhang is too short, it allows the water to flow behind the gutters and not into them in some areas This roof is well past it’s life and will continue to create problems until it is replaced We have been upfront and honest in every conversation we’ve had with herIt is her opinion that Bobby was rude to her, but that is not the case at all He merely repeated what he’s told her all along Unfortunately, she just doesn’t like the answers we’ve given her Our company solicits reviews from our customers because we care about customer satisfaction We sent a request for a review to Ms [redacted] and she responded negatively This was the first time we heard that she was still dissatisfied She stated in the review that her gutters were leaking between the house and the gutter and in the joints Water leaking in the joints is a workmanship issue that needs to be corrected, which is why the office insisted that we send someone outThe owner, Tim M [redacted] , scheduled a time with Ms [redacted] to be there so she could show him her concerns He ran water in the gutters and found no leaks in any joints or downspouts As soon as he ran the water on the roof, the water started leaking behind the gutters and was even running into the soffits and dripping All of the problems are still originating from the roof issue and if not corrected in a timely manner, will eventually cause issues with rotting wood Ms [redacted] told him Tim that she had purchased shingles from *** and had hired someone to extend the shingle overhang but it had not been done yet This could be a temporary fix, but we still have to say that until her roof is replaced she will continue to have issues We will not attempt to extend the overhang because this will involve lifting and maneuvering the existing shingles, which are brittle and worn out This could cause more damage to the roof which we cannot warranty against We’ve done everything we can at this point for Ms [redacted] and unfortunately, will not be able to do anything further for herThe only repair at this point is a new roof, which hopefully she is able to do in the very near futureTotal Home Exteriors(864) [redacted] officewww.totalhomeexteriors.com

This is not a situation that we want to go back and forth on, but do want to stress that we did not “talk Ms [redacted] into installing new gutters” We tried to tell her from the beginning that she doesn’t need new gutters she needs a roof The first stage of work we did included removing the gutters and replacing the loose and missing fascia metal We could have stopped here with no problem and not installed new gutters although we did tell her do not recommend it That suggestion IS based on our years of experienceAt this point, we do not understand the issue If Ms [redacted] had no gutters, the water issues she would be facing would be even worse than what she has now We installed her gutters as a cosmetic fix based on the assumption that she was replacing her roof within a year As soon as she has a new roof installed, this will correct the water issues and we guarantee that her gutters will work properly There will be no need to our work The hole she is speaking of was there before we started the gutter work It’s not actually a hole, it is a shingle that is missing This was one of the things that was brought to her attention concerning her roof, but we were told the same thing each time the roof was mentioned She was not putting money into the roof at this time As far as being labeled as greedy, we find this very offensive and if Ms [redacted] continues to make accusations against our company, we will be forced to seek legal counsel regarding this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted]

I believe that Total Home Exteriors talked me into putting the cart before the horse in putting the gutters on a home when it so clearly (now we all agree) needs a roof firstI do not think this is good business practiceIt is not that I "don't like" what they have to say about the fact that I need a roofI just wonder that if the crew realized that the rain would go behind the gutters due to the roof, why this was not brought to my attention before the gutters were installed so that the problem could be rectified before or as the work was being doneOr as I originally asked, just take the gutters off that were damaged and make the house presentable until I could afford the entire process the next yearThe respondent says that I had someone to apply shingles after the factThat is not trueI have shingles in the carport and told him when he came to my house that they we're there and I could have gotten more and had his crew temporarily fix the issue while I waited to put a roof onThey were there, they had the equipment to reach the roof, they have the expertis and I had the budget to do it.The respondent says they cannot do any more for meRevdex.com asked for a review and I gave one based on my experiences with THEThe only thing I can add is that in my opinion, the M [redacted] are greedy and did not use their 20+ years of experience in the business to make a good decision about this projectI remain dissatisfied as the whole project is likely to need to be scrapped when I hire someone else to put on a new roofI will also have to hire someone to fix the hole in the corner of my house which was not there before THE installed the gutters

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