[redacted], I just opened the letter today. I have missed the dead line to respond.The customer description is correct. I did tell him I would reduce the contractors bill but not his winterization. He did call us out to winterize the irrigation system. The service call is part...
of the winterization that was performed for him. If we reduce the project rate cost for the service one year, we have had customers try to get the same price the following year. That is why we do not reduce that service. I will be sending him a check for $50.00 to settle the dispute. All I ask is for him to resend his complaint. Thank You,John Kerlin
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted], I just opened the letter today. I have missed the dead line to respond.The customer description is correct. I did tell him I would reduce the contractors bill but not his winterization. He did call us out to winterize the irrigation system. The service call is part...
of the winterization that was performed for him. If we reduce the project rate cost for the service one year, we have had customers try to get the same price the following year. That is why we do not reduce that service. I will be sending him a check for $50.00 to settle the dispute. All I ask is for him to resend his complaint. Thank You,John Kerlin
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]