Kern Today Printing & Copy

Initial Business Response / [redacted] (1000, 5, 2016/05/13) */ Customer satisfaction is one of the most important principles of our business policy and it is guaranteed with the high quality of our products and servicesWe strive for long-term business relationships and trust relations with our clients In this case he order a extra large polo's, when he came to the store to pick up hes shirts he check and payoff hes remaining balance, when he went back he try the shirts and find out were too big so he came back and want us to exchange for a large, we cant exchange a custom made shirts with there logo on it, "The goal as a company is to have customer happy he can always come back Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/05/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) the owner made a mistake on my order, he knows it, and I know it, he can't be a man enough to admit it,he said I ordered x-large, how come my initial order that I placed with his assistant (Omar),was polo shirts size Large ( I received them from Omar), with the attention to get the rest once we check their work and the material of the shirts...why will I change the size,Omar got the size right, but when the owner took the rest of the order, he got it wrong, but he can't admit it....when I picked the the shirts from the store didn't check the sizes,didn't try them on, left them in the car till the end the that when took out I noticed the size is X-large I will never buy anything from that store, if it was my mistake I will pay and move on, mistakes happen in life, even if costs me money I did not order x-large period terrible service...I would like a full refund I don't agree with his statement thank you Final Consumer Response / [redacted] (4200, 17, 2016/06/13) */ Hello [redacted] , I just found a receipt from the original orderyou see clearly that the polo shirts order says size Large This is the company that they used for embroidery..you can ask them if they used That company for embroidery.thanks

Initial Business Response /* (1000, 5, 2016/05/13) */
Customer satisfaction is one of the most important principles of our business policy and it is guaranteed with the high quality of our products and services. We strive for long-term business relationships and trust relations with our...

clients.
In this case he order a extra large polo's, when he came to the store to pick up hes shirts he check and payoff hes remaining balance, when he went back he try the shirts and find out were too big so he came back and want us to exchange for a large, we cant exchange a custom made shirts with there logo on it, "The goal as a company is to have customer happy he can always come back...
Initial Consumer Rebuttal /* (3000, 8, 2016/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the owner made a mistake on my order, he knows it, and I know it, he can't be a man enough to admit it,he said I ordered x-large, how come my initial order that I placed with his assistant (Omar),was 2 polo shirts size Large ( I received them from Omar), with the attention to get the rest once we check their work and the material of the shirts...why will I change the size,Omar got the size right, but when the owner took the rest of the order, he got it wrong, but he can't admit it....when I picked the the shirts from the store didn't check the sizes,didn't try them
on, left them in the car till the end the that
when took out I noticed the size is X-large...
I will never buy anything from that store, if it was my mistake I will pay and move on, mistakes happen in life, even if costs me money...
I did not order x-large period...
terrible service...I would like a full refund
I don't agree with his statement.
thank you
Final Consumer Response /* (4200, 17, 2016/06/13) */
Hello [redacted],
I just found a receipt from the original order... you see clearly that
the polo shirts order says size Large
This is the company that they used for embroidery. ..you can ask them if they used
That company for embroidery. .thanks