Kern Video Productions, Inc.

I am rejecting this response because:We never discussed maintenance except that I would try to borrow the money for the brakes and to only repaire what was under warranty and as for the oil change I have always gone to Walmart

This is the first notice we received of the [redacted]'s complaint.    The [redacted]’s called to let us know what was going on with their vehicle. We told them they were responsible for maintenance (The [redacted]s purchased the vehicle on 10-17-2016) such as brakes but would be willing to help...

them get repairs done at our reduced cost. Mrs. [redacted] then told us that she was borrowing money from one of their parents to pay for the maintenance items so we all agreed that we would go ahead with the maintenance repair items.   We scheduled the repair. We had the oil changed as it was already in excess of 5000 miles over the indicated service interval. Once the repair was done, the [redacted]’s picked up their vehicle and then told us, for the first time, that they could not pay for the repair.  As a one time good-will gesture, we will split the costs with them as they want with the understanding that we cannot pay for maintenance issues in the future.  Please do not hesitate to contact me if you have questions or require information. Tarek HowardAuto Finance Super Center218-79-7686