This is the first notice we received of the ***'s complaint The ***’s called to let us know what was going on with their vehicleWe told them they were responsible for maintenance (The ***s purchased the vehicle on 10-17-2016) such as brakes but would be willing to help them get repairs done at our reduced costMrs [redacted] then told us that she was borrowing money from one of their parents to pay for the maintenance items so we all agreed that we would go ahead with the maintenance repair items We scheduled the repairWe had the oil changed as it was already in excess of miles over the indicated service intervalOnce the repair was done, the ***’s picked up their vehicle and then told us, for the first time, that they could not pay for the repair As a one time good-will gesture, we will split the costs with them as they want with the understanding that we cannot pay for maintenance issues in the future Please do not hesitate to contact me if you have questions or require informationTarek HowardAuto Finance Super Center218-79-
This is the first notice we received of the ***'s complaint The ***’s called to let us know what was going on with their vehicleWe told them they were responsible for maintenance (The ***s purchased the vehicle on 10-17-2016) such as brakes but would be willing to help them get repairs done at our reduced costMrs [redacted] then told us that she was borrowing money from one of their parents to pay for the maintenance items so we all agreed that we would go ahead with the maintenance repair items We scheduled the repairWe had the oil changed as it was already in excess of miles over the indicated service intervalOnce the repair was done, the ***’s picked up their vehicle and then told us, for the first time, that they could not pay for the repair As a one time good-will gesture, we will split the costs with them as they want with the understanding that we cannot pay for maintenance issues in the future Please do not hesitate to contact me if you have questions or require informationTarek HowardAuto Finance Super Center218-79-