I brought my car into New Brighton Ford on 01/19/as it was not driving smoothlyWhen the accelerator was pressed the car did not have consistent power I worked with a very unprofessional service advisor named MarkHe called to inform me that the issue with the car was a need of a new cylinder and new gas filterMark also stated that of the other cylinders were in need of repairI stated I did not want to replace a total of cylindersAfter he finished the call with me, I had a male relative call back who he informed the car needed spark plugs; this was not previously stated to meMark preceded to inform the technicians to perform the work Mark placed a call to me at a later time stating that the work on the car was complete however the technician broke a clamp that supported the gas lineThe itemized bill states that the technician sound the clamp broken; this is incorrect I picked up the car on 01/23/and the initial complaints of inconsistent power was sti
I purchased a used car at New Brighton Ford with a lifetime warranty I was told the car had to be serviced at their dealership unless I asked the warranty company to authorize another shop closer to my home I called the warranty company & they said any ASE shop will be fine as long as I keep receipts I had scheduled maintenance done at another shop I called the warranty company back to make sure the warranty is valid This time I was told New Brighton Ford needs to authorize another shopI called New Brighton Ford & they would not authorize any other shop for service Now my warranty is invalid They initially pointed me to the warranty company as the decision maker of who I can get service done at, then after approving service elsewhere, the warranty company changed their stance & said its up to New Brighton Ford This warranty is a scam used to bring all service to New Brighton Ford
I brought my car into New Brighton Ford on 01/19/as it was not driving smoothlyWhen the accelerator was pressed the car did not have consistent power
I worked with a very unprofessional service advisor named MarkHe called to inform me that the issue with the car was a need of a new cylinder and new gas filterMark also stated that of the other cylinders were in need of repairI stated I did not want to replace a total of cylindersAfter he finished the call with me, I had a male relative call back who he informed the car needed spark plugs; this was not previously stated to meMark preceded to inform the technicians to perform the work
Mark placed a call to me at a later time stating that the work on the car was complete however the technician broke a clamp that supported the gas lineThe itemized bill states that the technician sound the clamp broken; this is incorrect
I picked up the car on 01/23/and the initial complaints of inconsistent power was sti
I recently bought a used F-from this dealership (approximately one month ago)The vehicle had 247xx miles on it when we drove it off the lot, it now has 262xx on the odometer...so we've put on roughly miles since we bought itHere is a list of the issues that it has:
It consumes oil
The engine ticks very loudly at idle...it has been confirmed to not be the injectors
The leather seats look like they have years and 200K miles worth of use on them
The A/C in the seat backs does not work
Occasionally the transfer case is rough and the engine is louder than it typically would be as if it's working harder
The sunroof makes a knocking noise when it opens and closes
The transmission sometimes downshifts violently
Regardless of what the issues are, the vehicle has issuesI contact this dealership on President's day to see if I can get some of them looked at and they tell me..."everyone is on vacation and wants their car fixed today, can we do it another day?" Sure...not a problemI then ask if it would be okay if I had it looked at by a dealer closer to my home (I have the lifetime warranty that requires all service, even oil changes, to be done at New Brighton even though I live miles away)The guys tells me that's fine, which contradicted with what another employee had stated only a couple weeks earlier when we had bought itI ask the GM if it would be okay and he says "I'll be honest, if it was up to me, I wouldn't approve you having service done anywhere elseI'm not giving out lifetime warranties to be a nice guy, I'm doing it to make money." After reasoning with him a bit, he permitted me to bring it to the dealership of my choice to get my warranty work doneSomewhat disturbed by the conversation I just had with someone who claims their dealership is about customer satisfaction...I decided that I would bite the bullet and bring the vehicle in for service to New Brighton to avoid any further complicationsI called and was told that their system was, and I quote, "discombobulated" and that they would need to contact me at a later date to setup serviceThey took my phone number and did not call me backI chose to bring it to another dealership...I was less than impressed to say the least
After bringing it in for service at another dealership...who also said they did not want to work on it because they were concerned about being brought into the middle of a conflict with another dealership (seriously...I thought this statement was incredible)...they agreed to work on it and confirmed the issues that needed to be addressedA couple of issues were noted as definite warranty repairs while a couple of others were left in the airI took back the truck and now have a vehicle that potentially needs a new engine, every seat needs to be replaced, the transfer case may need to be repaired...to put it quite frank...this truck is turning out to be a nightmare come true
I discuss it with the sales representative at New Brighton that sold me the truckI'll be honest, he was not only courteous, but I legitimately believe he wanted to do the right thing to keep his customers happyThe problem was, my issue needed to be passed up the chainI received a call from their new car manager who said to me "I can offer you 36K for the vehicle on trade since that what we paid for it when it got traded to us before." First off...I highly doubt thatThe MSRP on this truck was almost 56K brand new...what he truly paid, I don't know, but to walk away and take absolute bottom dollar for trade...either the guy was sweating money out his pores or he really wanted to be done with that truckI bought it for (and they claimed that they were making no money at that point)...paid the additional TTL for a total purchase price north of 44KSo I have this truck...put only miles on it in a month's period of time...has a ridiculous number of issues for a vehicle of its age (it's not even year old yet) and the dealership expects me to take at least a dollar hit on itThe sales manager explained to me, as if he was personally going to be taking the loss, that he could no go any higher than because he could not be profitable otherwiseAt this point...I'm trying to understand why he's trying to profit again off me, when the truck I originally purchased clearly wasn't inspected, was most likely driven/beaten by one of their employees between the they had it marked at and the I drove it off the lot withI've had problems with other dealerships...but they had an interest in solving the problem realizing that in order to correct the issue, they may take a slight lossAt the end of the day...every business that cares about customer satisfaction realizes that every now and then you have to take a small lossStay away from this dealership...customer satisfaction is not a priority, only the bottom line
I follow the Ford guidelines on vehicle maintanence and service in order to keep my lifetime warranty on the transmission of my carIn December I had my 30,mile check up which included tire rotationI also asked them to look at the right front tire as there is a slow leak, I fill up that tire about once a month when the "low tire pressure" sign comes onIn January I had to fill up the right front again, but figured I had to find the tire as they were rotated in DecemberHowever, it was still the right front tire with the leakBrought my car back, they rotated the tire as they did not provide that service of which I had paid for in DecemberThey also missed a nail in the right front tire - which tells me they didn't even look at it back in DecemberIn the end everything was resolved, tires actually got rotated, tire patched for free, and next oil change free
It has been one full week since the manager at the New Brighton Ford Quick Lanes, Mike, told me he “needed a day or so to get a clear picture of what had happened,” and said he’d get back to me As he has made no attempt to contact me since, I feel it's only appropriate to start leaving reviewsOn January 17, 2016, I was traveling on West bound after dark and encountered a debris field of asphalt chunks that appeared to have fallen off a truck A piece of asphalt took out my right front tire (the officer at the scene told me I was lucky, as the other cars who hit the field had all lost multiple tires) I had a full tires and rims warranty sold to me along with the car at New Brighton Ford, and at the first opportunity I took the car to the dealership (which is extremely inconvenient to my home)That first day, after explaining the incident, I had to fight to get the service desk to even find my warranty (eventually crossing the parking lot to the dealership where they found it instantly and gave me a printout to prove I had it), and then they told me, for the first of several times, that I should leave my car as “mounting and aligning” it would take a while When I came back a few hours later, I was informed that they hadn’t done any work as they hadn’t been able to get my tires in, and that I should come back the next day When I came back to collect my car after work that day, they again had done no work, as they had “then” discovered that the debris had punched a hole not just through the tire, but also through the rim, and they didn’t have a new rim in, so I’d have to return again This dance continued, and finally, on the evening of the 27th, I stayed in the waiting room despite the “time to mount and align” the new tire, and finally received a new rim and refurbished (the only one they could get, according to the service desk) tire At no point did anyone from the service center call me up to the desk or suggest additional service, until the end, when they simply gave me my keysWhen I got home, I discovered that they had thrown the spare into my trunk on top of the now-folded-in-half carpet that covers its cubby, and instead of discarding the broken tire and rim, had thrown both in the trunk on top of that (as the last few months haven’t allowed for a drive out to the dump, I still have the busted tire in my family’s garage) I was annoyed, but got the spare back in its cubby and moved onOn Saturday, June 4th, after a long weekend of moving into a new apartment, I discovered that my car had developed a flat on the left side My boyfriend drove me to work for the next few days, and on Wednesday, June 8th, I had the evening available and he followed me up to the dealership Steve looked up my account with my cell phone number (instantly finding my warranty this time), and took my keys and said it would be about two hours We ran errands, and on returning two hours later, discovered that again, no work had been done (I later discovered he had tried to call my work phone, claiming he had no other numbers, which was bizarre since he had used my cell phone number to look up my account) Steve told me that my alignment was off, and as such my warranty had been voided and I needed to replace multiple tires and pay quite a bit to have both front and back realignedSince, to the best of my knowledge, they had “mounted and aligned” my tires after the incident in January (at that point just months and days earlier), I was shocked, and protested that I had just been in and they had handled that, and what did he mean I had “neglected” to get that serviced as they had been the ones doing the service? He then informed me that they absolutely had not, he could show me the files, installation of a tire did not include any alignment work and I hadn’t asked for that so it was my fault I objected that those words had been used, and asked to speak to the person who had handled the incident, who I was then informed was named Byron and had left the company Steve then suggested I call the manager, Mike, the next day, gave me a card, and I leftI called Mike during my break at work the next morning, after talking to a mechanic friend that evening In a very hostile call he initially repeated what Steve had said, and when I asserted that my friend was of the opinion that checking the alignment was part of the necessary steps in mounting a new tire, and even if it hadn’t been included for whatever reason in my warranty they should have been upselling me on doing it He then changed the story, and said that “of course” they always check my alignment and that it must have been perfect or they would have fixed it (and the work would show up in the record) He then insisted that I must have “done something else” to the car subsequently, and when I insisted that wasn’t true said that even bumping a pothole I barely remembered could have done it I continued to object, at which point he gave me the line about being in touch after he “talked to the techs” and “got a clearer picture,” and hung upI understand that the suggestion that I might have done something subsequently was intended to put me in the position of proving a negative However, the need for me to do that hinges on his first assertion: that, after a piece of asphalt punched a hole not only through the tire but also through the rim, my alignment was magically “perfect” when they allegedly checked it following that incident (even though, as he claims, barely bumping a pothole could have apparently thrown it off)Realistically, it is far more believable that, just like they neglected to look up my warranty, neglected to check the extent of the damage when I first brought the car in, neglected to dispose of the broken tire and neglected to put the spare back in its cubby, they also neglected to perform any checks at all and simply threw the new tire on my carFurthermore, on Saturday, June 11th, in need of a functionally drivable car, I took my car in to a service center near my new apartment (the same chain as the center I had all my non-warranty maintenance done at near my family home, so I felt I could trust them to actually do the work they were saying they were doing) After a check, they discovered that my right front control arm had also been damaged in the incident (which had contributed to the alignment problems as well), and got everything replaced and fixedI asked the tech if he could confirm whether the issues would have been present and should have been noticed in the course of changing a tire, and he was at first cautiously professional, and asked me again when the work had been done When I said January 27th, he actually burst out laughing He said that it was possible that, if they hadn’t really known what they were doing, they might have missed the small crack in the control arm, but that absolutely the alignment issue dated to at least that time, and there is no way they could have missed it if they had looked at the car at allHaving been convinced to buy a 5-year-warranty only to have the mandated service center neglect to do the basic checks of the car following a covered incident, I feel genuinely scammed out of the last years of the warranty, and appalled at the shoddy customer service and technical service provided While I had not had a positive experience with them, and certainly took my routine, non-warranty maintenance elsewhere, I trusted that the service center would, at the very least, perform adequate care for the parts under warranty Obviously this was foolish on my part, and I feel others deserve to be warned
I brought my car into New Brighton Ford on 01/19/as it was not driving smoothlyWhen the accelerator was pressed the car did not have consistent power I worked with a very unprofessional service advisor named MarkHe called to inform me that the issue with the car was a need of a new cylinder and new gas filterMark also stated that of the other cylinders were in need of repairI stated I did not want to replace a total of cylindersAfter he finished the call with me, I had a male relative call back who he informed the car needed spark plugs; this was not previously stated to meMark preceded to inform the technicians to perform the work Mark placed a call to me at a later time stating that the work on the car was complete however the technician broke a clamp that supported the gas lineThe itemized bill states that the technician sound the clamp broken; this is incorrect I picked up the car on 01/23/and the initial complaints of inconsistent power was sti
I purchased a used car at New Brighton Ford with a lifetime warranty I was told the car had to be serviced at their dealership unless I asked the warranty company to authorize another shop closer to my home I called the warranty company & they said any ASE shop will be fine as long as I keep receipts I had scheduled maintenance done at another shop I called the warranty company back to make sure the warranty is valid This time I was told New Brighton Ford needs to authorize another shopI called New Brighton Ford & they would not authorize any other shop for service Now my warranty is invalid They initially pointed me to the warranty company as the decision maker of who I can get service done at, then after approving service elsewhere, the warranty company changed their stance & said its up to New Brighton Ford This warranty is a scam used to bring all service to New Brighton Ford
I brought my car into New Brighton Ford on 01/19/as it was not driving smoothlyWhen the accelerator was pressed the car did not have consistent power
I worked with a very unprofessional service advisor named MarkHe called to inform me that the issue with the car was a need of a new cylinder and new gas filterMark also stated that of the other cylinders were in need of repairI stated I did not want to replace a total of cylindersAfter he finished the call with me, I had a male relative call back who he informed the car needed spark plugs; this was not previously stated to meMark preceded to inform the technicians to perform the work
Mark placed a call to me at a later time stating that the work on the car was complete however the technician broke a clamp that supported the gas lineThe itemized bill states that the technician sound the clamp broken; this is incorrect
I picked up the car on 01/23/and the initial complaints of inconsistent power was sti
I recently bought a used F-from this dealership (approximately one month ago)The vehicle had 247xx miles on it when we drove it off the lot, it now has 262xx on the odometer...so we've put on roughly miles since we bought itHere is a list of the issues that it has:
It consumes oil
The engine ticks very loudly at idle...it has been confirmed to not be the injectors
The leather seats look like they have years and 200K miles worth of use on them
The A/C in the seat backs does not work
Occasionally the transfer case is rough and the engine is louder than it typically would be as if it's working harder
The sunroof makes a knocking noise when it opens and closes
The transmission sometimes downshifts violently
Regardless of what the issues are, the vehicle has issuesI contact this dealership on President's day to see if I can get some of them looked at and they tell me..."everyone is on vacation and wants their car fixed today, can we do it another day?" Sure...not a problemI then ask if it would be okay if I had it looked at by a dealer closer to my home (I have the lifetime warranty that requires all service, even oil changes, to be done at New Brighton even though I live miles away)The guys tells me that's fine, which contradicted with what another employee had stated only a couple weeks earlier when we had bought itI ask the GM if it would be okay and he says "I'll be honest, if it was up to me, I wouldn't approve you having service done anywhere elseI'm not giving out lifetime warranties to be a nice guy, I'm doing it to make money." After reasoning with him a bit, he permitted me to bring it to the dealership of my choice to get my warranty work doneSomewhat disturbed by the conversation I just had with someone who claims their dealership is about customer satisfaction...I decided that I would bite the bullet and bring the vehicle in for service to New Brighton to avoid any further complicationsI called and was told that their system was, and I quote, "discombobulated" and that they would need to contact me at a later date to setup serviceThey took my phone number and did not call me backI chose to bring it to another dealership...I was less than impressed to say the least
After bringing it in for service at another dealership...who also said they did not want to work on it because they were concerned about being brought into the middle of a conflict with another dealership (seriously...I thought this statement was incredible)...they agreed to work on it and confirmed the issues that needed to be addressedA couple of issues were noted as definite warranty repairs while a couple of others were left in the airI took back the truck and now have a vehicle that potentially needs a new engine, every seat needs to be replaced, the transfer case may need to be repaired...to put it quite frank...this truck is turning out to be a nightmare come true
I discuss it with the sales representative at New Brighton that sold me the truckI'll be honest, he was not only courteous, but I legitimately believe he wanted to do the right thing to keep his customers happyThe problem was, my issue needed to be passed up the chainI received a call from their new car manager who said to me "I can offer you 36K for the vehicle on trade since that what we paid for it when it got traded to us before." First off...I highly doubt thatThe MSRP on this truck was almost 56K brand new...what he truly paid, I don't know, but to walk away and take absolute bottom dollar for trade...either the guy was sweating money out his pores or he really wanted to be done with that truckI bought it for (and they claimed that they were making no money at that point)...paid the additional TTL for a total purchase price north of 44KSo I have this truck...put only miles on it in a month's period of time...has a ridiculous number of issues for a vehicle of its age (it's not even year old yet) and the dealership expects me to take at least a dollar hit on itThe sales manager explained to me, as if he was personally going to be taking the loss, that he could no go any higher than because he could not be profitable otherwiseAt this point...I'm trying to understand why he's trying to profit again off me, when the truck I originally purchased clearly wasn't inspected, was most likely driven/beaten by one of their employees between the they had it marked at and the I drove it off the lot withI've had problems with other dealerships...but they had an interest in solving the problem realizing that in order to correct the issue, they may take a slight lossAt the end of the day...every business that cares about customer satisfaction realizes that every now and then you have to take a small lossStay away from this dealership...customer satisfaction is not a priority, only the bottom line
I follow the Ford guidelines on vehicle maintanence and service in order to keep my lifetime warranty on the transmission of my carIn December I had my 30,mile check up which included tire rotationI also asked them to look at the right front tire as there is a slow leak, I fill up that tire about once a month when the "low tire pressure" sign comes onIn January I had to fill up the right front again, but figured I had to find the tire as they were rotated in DecemberHowever, it was still the right front tire with the leakBrought my car back, they rotated the tire as they did not provide that service of which I had paid for in DecemberThey also missed a nail in the right front tire - which tells me they didn't even look at it back in DecemberIn the end everything was resolved, tires actually got rotated, tire patched for free, and next oil change free
It has been one full week since the manager at the New Brighton Ford Quick Lanes, Mike, told me he “needed a day or so to get a clear picture of what had happened,” and said he’d get back to me As he has made no attempt to contact me since, I feel it's only appropriate to start leaving reviewsOn January 17, 2016, I was traveling on West bound after dark and encountered a debris field of asphalt chunks that appeared to have fallen off a truck A piece of asphalt took out my right front tire (the officer at the scene told me I was lucky, as the other cars who hit the field had all lost multiple tires) I had a full tires and rims warranty sold to me along with the car at New Brighton Ford, and at the first opportunity I took the car to the dealership (which is extremely inconvenient to my home)That first day, after explaining the incident, I had to fight to get the service desk to even find my warranty (eventually crossing the parking lot to the dealership where they found it instantly and gave me a printout to prove I had it), and then they told me, for the first of several times, that I should leave my car as “mounting and aligning” it would take a while When I came back a few hours later, I was informed that they hadn’t done any work as they hadn’t been able to get my tires in, and that I should come back the next day When I came back to collect my car after work that day, they again had done no work, as they had “then” discovered that the debris had punched a hole not just through the tire, but also through the rim, and they didn’t have a new rim in, so I’d have to return again This dance continued, and finally, on the evening of the 27th, I stayed in the waiting room despite the “time to mount and align” the new tire, and finally received a new rim and refurbished (the only one they could get, according to the service desk) tire At no point did anyone from the service center call me up to the desk or suggest additional service, until the end, when they simply gave me my keysWhen I got home, I discovered that they had thrown the spare into my trunk on top of the now-folded-in-half carpet that covers its cubby, and instead of discarding the broken tire and rim, had thrown both in the trunk on top of that (as the last few months haven’t allowed for a drive out to the dump, I still have the busted tire in my family’s garage) I was annoyed, but got the spare back in its cubby and moved onOn Saturday, June 4th, after a long weekend of moving into a new apartment, I discovered that my car had developed a flat on the left side My boyfriend drove me to work for the next few days, and on Wednesday, June 8th, I had the evening available and he followed me up to the dealership Steve looked up my account with my cell phone number (instantly finding my warranty this time), and took my keys and said it would be about two hours We ran errands, and on returning two hours later, discovered that again, no work had been done (I later discovered he had tried to call my work phone, claiming he had no other numbers, which was bizarre since he had used my cell phone number to look up my account) Steve told me that my alignment was off, and as such my warranty had been voided and I needed to replace multiple tires and pay quite a bit to have both front and back realignedSince, to the best of my knowledge, they had “mounted and aligned” my tires after the incident in January (at that point just months and days earlier), I was shocked, and protested that I had just been in and they had handled that, and what did he mean I had “neglected” to get that serviced as they had been the ones doing the service? He then informed me that they absolutely had not, he could show me the files, installation of a tire did not include any alignment work and I hadn’t asked for that so it was my fault I objected that those words had been used, and asked to speak to the person who had handled the incident, who I was then informed was named Byron and had left the company Steve then suggested I call the manager, Mike, the next day, gave me a card, and I leftI called Mike during my break at work the next morning, after talking to a mechanic friend that evening In a very hostile call he initially repeated what Steve had said, and when I asserted that my friend was of the opinion that checking the alignment was part of the necessary steps in mounting a new tire, and even if it hadn’t been included for whatever reason in my warranty they should have been upselling me on doing it He then changed the story, and said that “of course” they always check my alignment and that it must have been perfect or they would have fixed it (and the work would show up in the record) He then insisted that I must have “done something else” to the car subsequently, and when I insisted that wasn’t true said that even bumping a pothole I barely remembered could have done it I continued to object, at which point he gave me the line about being in touch after he “talked to the techs” and “got a clearer picture,” and hung upI understand that the suggestion that I might have done something subsequently was intended to put me in the position of proving a negative However, the need for me to do that hinges on his first assertion: that, after a piece of asphalt punched a hole not only through the tire but also through the rim, my alignment was magically “perfect” when they allegedly checked it following that incident (even though, as he claims, barely bumping a pothole could have apparently thrown it off)Realistically, it is far more believable that, just like they neglected to look up my warranty, neglected to check the extent of the damage when I first brought the car in, neglected to dispose of the broken tire and neglected to put the spare back in its cubby, they also neglected to perform any checks at all and simply threw the new tire on my carFurthermore, on Saturday, June 11th, in need of a functionally drivable car, I took my car in to a service center near my new apartment (the same chain as the center I had all my non-warranty maintenance done at near my family home, so I felt I could trust them to actually do the work they were saying they were doing) After a check, they discovered that my right front control arm had also been damaged in the incident (which had contributed to the alignment problems as well), and got everything replaced and fixedI asked the tech if he could confirm whether the issues would have been present and should have been noticed in the course of changing a tire, and he was at first cautiously professional, and asked me again when the work had been done When I said January 27th, he actually burst out laughing He said that it was possible that, if they hadn’t really known what they were doing, they might have missed the small crack in the control arm, but that absolutely the alignment issue dated to at least that time, and there is no way they could have missed it if they had looked at the car at allHaving been convinced to buy a 5-year-warranty only to have the mandated service center neglect to do the basic checks of the car following a covered incident, I feel genuinely scammed out of the last years of the warranty, and appalled at the shoddy customer service and technical service provided While I had not had a positive experience with them, and certainly took my routine, non-warranty maintenance elsewhere, I trusted that the service center would, at the very least, perform adequate care for the parts under warranty Obviously this was foolish on my part, and I feel others deserve to be warned