July 22nd We went out to service the air conditioner of the customer Mrs [redacted] [redacted] was the tech that found a compressor shorted to ground That is reason system was not cooling we gave all options availible and customer decided best option for her was to replace the outside condenser which replaces the compressor that was shorted to ground We replaced the condenser same day as service due to fact the customer home was very hot and the condition of the customer medically After installation home is now coolingApproximately days later customer called in and said system was leaking water This is a different issue then originally hadThe system is cooling now but leaking water We sent another tech [redacted] out because this was on a Saturday and he was the tech on call that weekend [redacted] found water leaking due to rats chewing the drain pipe, We repaired the problem free of charge for the customer and did not ask for payment even though this was a seperate problem from what the customer paid forI have supplied invoices stating the work that was performed and proves we went above and beyond to help this customer out I guess no matter how hard you try you can not always please everybodyIn response to customer saying she never got a receipt, we have emailed the same documents to customer as I have supplied here to email address [redacted] that was provided by customer.all our invoices are sent digital to help save the planet and not waste unnecessary paper I honestly do not know what more we could have done to help this customer any further My suggestion is to have the customer call a pest control company to rid the rat problem that caused the a/c to leak in the first place especially before trying to fix drywall that was damaged from the leak.We have helped this customer and did not charge her for a repair that was caused by rats in her atticI don't see how this is doing business illegally or mistreating senior citizens as she stated
July 22nd We went out to service the air conditioner of the customer Mrs [redacted] [redacted] was the tech that found a compressor shorted to ground That is reason system was not cooling we gave all options availible and customer decided best option for her was to replace the outside condenser which replaces the compressor that was shorted to ground We replaced the condenser same day as service due to fact the customer home was very hot and the condition of the customer medically After installation home is now coolingApproximately days later customer called in and said system was leaking water This is a different issue then originally hadThe system is cooling now but leaking water We sent another tech [redacted] out because this was on a Saturday and he was the tech on call that weekend [redacted] found water leaking due to rats chewing the drain pipe, We repaired the problem free of charge for the customer and did not ask for payment even though this was a seperate problem from what the customer paid forI have supplied invoices stating the work that was performed and proves we went above and beyond to help this customer out I guess no matter how hard you try you can not always please everybodyIn response to customer saying she never got a receipt, we have emailed the same documents to customer as I have supplied here to email address [redacted] that was provided by customer.all our invoices are sent digital to help save the planet and not waste unnecessary paper I honestly do not know what more we could have done to help this customer any further My suggestion is to have the customer call a pest control company to rid the rat problem that caused the a/c to leak in the first place especially before trying to fix drywall that was damaged from the leak.We have helped this customer and did not charge her for a repair that was caused by rats in her atticI don't see how this is doing business illegally or mistreating senior citizens as she stated