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Kerry's Car Care

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Reviews Kerry's Car Care

Kerry's Car Care Reviews (7)

They did do there work properly on all the installed itemsThe problem is that the fuses were burnt upThey misdiagnosed the problem of the parts that I changed less then a year agoLeaving me out bucks on parts I didnt needIf they wouldve pulled the fuses for the primary ignition and secondary they wouldve have seen them to be incapable of properly workingThey denied that they pulled the fusesSince I changed the fuses I havent had any problem with stalling or rough startSame symptoms I came in for

We cannot issue a refund for parts and service that was authorized by the customer prior to any work being performed Mr [redacted] only questioned this repair in hindsight after talking to the mechanic that did the work prior, he was given the failed parts and stated that he would obtain credit for the failures from the mechanic that performed the work in California We are at a disadvantage as his previous repair documentation was never presented to us , and he requested and took the failed parts we have no recourse I have attached the repair bill that indicates his verbal authorization, and we can if needed send his voice via phone approval if necessary We also have no written or verbal communication with the mechanic or repair facility that had originally made the repairs on Mr [redacted] 's vehicle initially, I personally asked for the repair facilities contact information to offer him some help and he declined to give even a name of phone number We always do everything we can to assist our customers', we asked him to return, he did not, we asked for the prior repair information, he didn't give it to us As a business we have processes that we must adhere to and documentation that we are responsible for, we have not been given any written record or the ability to verify his accusations Should there be any other questions please feel free to contact us

We have attached pictures of the wheel hubs, our estimate was for replacement of the wheel hubs and wheel bearings on the front of the vehicle, this job requires R & I of steering knuckles and replacement of worn or damaged parts We are obligated to perform complete and proper repairs Perhaps MrP [redacted] was only looking for a partial repair, the pictures attached show the need for repairs to keep his vehicle safe and reliable Mr P [redacted] came to our store with a concern of front wheel bearings, loose and noisy The pricing maybe of surprise to MrPairette, the quoted amount of parts/labor is in accordance with industry standard for OE parts and labor We have been in business since and pride ourselves on proper repairs as well as integrity Thank youAnn Marie M [redacted] 43rd Ave General Mgr

This is Chris with Kerry's Car Care, Mr, R [redacted] had communicated with one of my service advisers, which was unaware of the distance that the customer was from the shop when he was trying to cover our shops warrantyWhen I had contacted Mr, R [redacted] later that day he informed me of his location and because of that he was authorized to get the repairs done at another shopCustomer was reimbursed for the repairs that he had to receive at the dealershipV/rChris

In response to [redacted] 's request for a refund We will not issue a refund, we performed a needed oil change with MOA/Quick Clean, customer authorized Our technician noted the oil was very dark and not registering on the dip stick, over quarts low and over miles since possible last LOF Customer's concern was the vehicle running rough and check engine light on, our technician verified the complaint, finding the left side of the engine not operating, vehicle was barely running with only the right side Customer authorized Level diagnostics for the C.E.Land running on right side only Technician troubleshot codes, vehicle had codes, Cam timing at rd -degrees, confirmed the computer is trying to operate it but too far out of range, tested both cam sensors, test ohm readings on both VCT solenoids & manual control, both electrically ok, when cleaning codes [redacted] & [redacted] instantly return, all others returned a few minutes after Engine running on right bank only Relative compression tested all left bank failed, spits through intake on cold start Cam phaser possible failure, timing chain may have jumped as well, possible internal engine failure on left bank Customer declined any further repairs The charges for the Oil Change and Inspection were complete and thorough There are no monies due back or warranted

Mrs [redacted] Thank you for allowing myself and my staff resolve the issue that you had last weekI can understand the frustration that you were feeling with the events that transpiredOnce removed the old regulator was bad and was failing, as you mentioned over the phone it also had a pause this was due to the motor having been worn and weakWe do test all four windows during each and every Preventive Maintenance Inspection and in an unfortunate event yours did not go back upAgain Thank you for your patience during this process if you have any other concerns please feel free to call me at ###-###-####

The sequence of events certainly didn't start by condemning the engine, we offered an initial inspection at no cost to [redacted] , at that time we found the vehicle past due on the oil change, oil was not registering on the dipstick over quarts low and the tray showed the oil to be very dark Our Service adviser advised the customer and she authorized the Oil Change as well as the BG MOA/Quick clean to help clean the engine internals due to past due on LOF, low on oil and dark oil We performed maintenance that was needed, that cost was pulling the dip stick and seeing fresh oil is proof that the oil change was done In reference to the diagnostics , the vehicle had several codes that our technician followed the proper procedure to isolate the customers concerns, replacing spark plugs was not going to correct the left bank not operating, we would not of been serving the customer any assistance to just start changing parts The codes and the vehicles running condition warranted the possibility of internal engine failure We are at a disadvantage being we have not seen or been presented the latest repair bill to view and determine if the parts that were changed were in anyway related to the failures we notated If the customer would like to provide us with the last repair billing, I would consider a possible refund for the diagnostics, should the repair bill correlate with what we identified The oil change was needed and is easy enough to prove If she is interested in that option please have her contact myself @ ###-###-#### Ann M***, General Mgr

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Address: 1930 5th Ave N, Bessemer, Alabama, United States, 35020-4807

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