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Kerry's Lawn & Garden, Inc.

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Kerry's Lawn & Garden, Inc. Reviews (1)

Review: I called Kerry's Lawn and Garden three weeks ago and requested the price for a "Specific Service". That service was to replace a transmission belt on my lawn tractor. The price I was given was as follows: Price of Belt $30.00 Price of labor for 1 hour, $74.00, Price to pick up my tractor and deliver it back to me, $72.00 Total cost $176.00 I was also told there would be a 2 to 3 week waiting period. While waiting I took a closer look and called them back and said "I may need a new Electric Clutch (removal and installation would have been included in the initial labor cost because the old electric clutch has to be removed to install the transmission belt) and asked how much more it would be. I was quoted a price of $287.00 for a new Electric clutch. That would have brought the total to $463.00 After they had my Tractor for a Week I called to get a progress report and a young man called me back an hour later and told me I wasn't getting the work done untill he did even more work on it which now bring the price to as much as $800.00. I told him he wasn't going to BS me and said to send my tractor back. I asked for a specific service to be performed and they tried to screw me. They took an initial deposit of $140.00 when they picked up my tractor. It cost me $140.00 for the 1 hour labor and pickup and delivery and 3 weeks of lost time in which I had to pay someone to cut my grass which cost me $100.00.Desired Settlement: I would like to have my deposit returned $140.00

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Response:

We apologize for your unsatisfactory experience at Kerry’s Lawn & Garden. All equipment that we service is brought into our shop first for diagnosis; until this initial estimate is performed a definite price cannot be clearly identified. Any amounts that may have been mentioned upon initial presentation of the machine would have been approximations as it is impossible for us, as a licensed

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Description: Lawn Mowers - Sharpen & Repair, Saws, Saws - Sharpen & Repair, Snow Removal Equipment, Lawn Mowers

Address: 5220 E Trindle Rd, Mechanicsburg, Pennsylvania, United States, 17050

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