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Kershaw Electric Reviews (9)

Initial Business Response / [redacted] (1000, 6, 2016/12/09) */ Mr [redacted] contacted our Reservations office yesterday after receiving his itinerary and resort policies and procedures stating he toured at [redacted] resort through another company last yearHe stated he wasn't aware that the tour was with the [redacted] Resort at the time of saleAfter listening to the recording [redacted] , the confirmation manager, did state that our client will be touring at the [redacted] resortOn the recording Mr [redacted] did not mention anything about touring at that facility within the last yearBranson Getaways tried to accommodate Mr [redacted] by offering to cancel his reservations and place his vacation package on an Open Dated Certificate valid through December of 2018, to reduce package price to [redacted] (original package price), and to refund the additional [redacted] for the upgrades that Mr [redacted] paid for at the time of sale This morning Branson Getaways contacted the ResortWith approval the resort will allow our client to tour this time [redacted] contacted Mr [redacted] and offered to re-instate his reservationMr [redacted] informed us he has made other plansAfter careful consideration Branson Getaways has refunded Mr [redacted] remaining [redacted] Respectfully, Branson Getaways team

Initial Business Response / [redacted] (1000, 12, 2016/11/17) */ ***Document Attached [redacted] Branson Getaways would like to apologize for the delay in responding to Mrs [redacted] complaintWe were unaware of this complaint until today due to an e-mail error On 6/6/Mrs [redacted] purchased a discounted vacation package for $ [redacted] that includes: *nights lodging in Branson, Missouri *adult/s child/s show tickets to [redacted] Show *Guest Card book (coupon book) *Go Anywhere Bonus Certificate and $ [redacted] cash upon completion of the 2-hour tour of the host resort ***, the confirmation manager, did go over the vacation package with Mrs [redacted] and he also explained at the time of sale both husband and wife must attend the presentation /tour in order to keep this promotional rateThe confirmation part of the sale was recorded and is available for review On 10/17/Mrs [redacted] contacted our reservation department to set her arrival dateShe informed us her husband won't be traveling with her, she will be brining her daughterAt that time Mrs [redacted] was reminded that her husband MUST attend the presentation/tour at our Host ResortMrs [redacted] stated her husband has health issuesThe reservationist did offer to put Mrs [redacted] daughter as the primary on the vacation package as long as she meets the Host Resort qualifications for the presentation/tour and Mrs [redacted] could travel to Branson as her guestMrs [redacted] said she will talk to her daughter and will call us backWe haven't heard back from the [redacted] since then Mrs [redacted] bought a non-refundable package and our policy was disclosed to her by ***, the confirmation manager, at the time of saleOur company policy was also disclosed on the Open Dated Gift Certificate that was e-mailed to Mrs [redacted] on 6/7/Branson Getaways does not discriminate against anyone, however the resort has qualifications that must be met in order to qualify for a promotional package with a discounted rate Should you have questions or if I may be of additional assistance, please contact me at 1-800-335-Ext [redacted] Monday through Friday AM-PM CST [redacted] Branson Getaways Customer Care

Initial Business Response / [redacted] (1000, 5, 2016/08/11) */ We, at Branson Getaways, have made an executive decision and feel it is in our best interest to refund Ms [redacted] the $for her vacation certificateEven through, [redacted] and [redacted] were completely honest with Ms [redacted] at the time of sale when disclosing all qualifications and requirements for our vacation certificateAt no time did Shauna ever hang up on Ms [redacted] She was treated with the upmost respect and courtesy by Branson GetawaysThe confirmation recording done at the time of sale was offered for Ms [redacted] to review and it is also available for anyone with the Revdex.com to review Respectfully, [redacted] Customer Care Branson Getaways

Initial Business Response / [redacted] (1000, 5, 2016/08/24) */ Ms [redacted] bought a vacation package from Branson Getaways on 10/3/At the end of her vacation package expiredThroughout the years we made multiple attempts to accommodate MsMcCaney's vacation needsOn 8/8/Ms [redacted] called to set her arrival date for SeptemberUnfortunately, Ms [redacted] no longer meets the qualification requirement to take a timeshare presentationOur reservations department offered to qualify one of her guests for the timeshare presentationHowever, our Host resort informed us they did not qualify eitherTherefore, we are unable to honor this expired vacation certificate Respectfully, [redacted] Customer Care Branson Getaways Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) They had my address and phone number.When I purchased my package.They told me my vacation never expired.since they don't want honormyvacation.please ask them to send my moneythey want me to purchase another package .I refused, I don't have money to give away [redacted] wants my family to go to a presentation.They turned down, my daughter that make over 50,a year, they turned her down,it's crazy, when we purchase, timeshare.me and family go in together,purchase together.we don't put a burden on one.person Final Business Response / [redacted] (4000, 9, 2016/08/26) */ The original Gift Certificate letter was e-mailed to Ms [redacted] on 10/04/showing the vacation package does have an expiration date and was valid through the end of Ms [redacted] paid $Due to the vacation package being expired, the only way we can honor the vacation package is if Ms [redacted] will transfer/gift her certificate to a single individual or a couple that would qualify by the resort to attend a timeshare presentation [redacted] didn't qualify for the resort presentations, therefore, she tried to gift it to her daughters and based on resort qualifications our host resort didn't qualify either Respectfully, [redacted] Branson Getaways Final Consumer Response / [redacted] (4200, 11, 2016/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept as the rules changed after the package was purchased prior to the new rulesThey should be required to grant me my tripI also Not Now I am being held accountable for being forced to their presentation since they made changes afterwardsI should not feel new rules applied to me as my package was purchased prior to their changesTo not lose the Package I had one of my daughter's to take over that does make 50k a year they said no credit check just have to make that amount and they disqualified my daughter as she was willing to provide a check stub so it's something they are looking for that they are lying aboutWhy do I have to be forced to do a presentation anywayall I am askinf if they do not want to honor my package why did they let me buy it and since they want to be unfair and make new applied and grant the ok rules then give me my money backWhy should I have to lose my money over this as I don't have no one.to.gift it off to

Initial Business Response / [redacted] (1000, 5, 2016/04/26) */ The [redacted] 's did purchase a vacation package through Branson Getaways that required a presentation, we requested their presentation at Wyndham Vacation Resort, however, we received notification from Wyndham stating the [redacted] 's didn't qualify to take the presentation with their resort, therefore, we scheduled their presentation at Wastage Travel ClubThe reason the [redacted] 's were disqualified at Westgate was not due to them touring there previously, the reason they were disqualified is because they bought into the Westgate program when they toured in January Guest are eligible to tour Westgate Travel Club every months The [redacted] 's were e-mailed a confirmation letter in the beginning of March which disclosed the Westgate policiesOn 4/12/our Welcome Center completed a courtesy call with [redacted] At this time Charla, Welcome Center employee, did go over all Westgate policies and she did ask Mr [redacted] if they owned with Westgate or any type of travel club Upon check in to our Welcome Center on 4/22/Mr [redacted] signed and initialed an Acknowledgement of Receipt confirming he did not own with Westgate and doesn't own nor has ever owned a travel club membershipBy signing the Acknowledgment of receipt Mr [redacted] gave Branson Getaways permission to charge his credit card full retail value of their packageWhen the [redacted] were disqualified at Westgate for owning with them, they returned to our Welcome CenterAt this time Daphne, Welcome Center employee, called her manager, [redacted] to see what options she could give the [redacted] 's [redacted] explained they will have to pay the retailClients refused to pay it [redacted] let them know she will have to cancel the 3rd night and the Dixie Stampede tickets [redacted] called [redacted] back because the [redacted] 's were not happy with these options [redacted] authorized for the [redacted] 's to stay the 3rd night at the hotel but for the price they paid of $Branson Getaways had to cancel the ticketsThe [redacted] 's decided NOT to stay the 3rd night and go home Branson Getaways won't be able to refund $due to all the policies being disclosed and 2-nights lodging were usedWe are faxing copies of our policies and procedures along with a copy of the signed Acknowledgment of Receipt to Revdex.com for review Respectfully, [redacted] Branson Getaways Customer Care Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) The day we made our reservation we was informed we would be touring at wyndhamWhich the reservations was made in februarydays prior to coming to Branson we received a phone call from Branson Getaways stating that our tour has changed but they did not give us a reasonWe stated that we already toured at westgate and I stated we thought we could not tour there againWe do not own a membership at westgate , we simply bought a try it to see if you want to buy a membershipSo us knowing that Branson Getaways considers that is a membership was not posted on anything that they had us signWith there so called notes in there computer system that they should have to prove will state I noted that we toured there before and I questioned it from the beginningThey assured us everything was ok and that westgate even approved our tourWe get to westgate like we was suppose to and westgate told us that we did not qualify due to being there once beforeSo if we was approved to tour from which Branson Getaways stated then how is it that we didnt qualifyWe feel like we was bait and hooked into a scamAfter we left westgate to go to branson getaways to question everything, we was told they switched us due to not qualifying, so we asked how did we not qualify? Branson getaways could not at first give us a reasonThen the clerk at branson getaways eventually said we didnt qualify do to our credit , so we then asked how did they check our credit being we have not given them any informationAlso we assure you our credit does qualify , we can finance anything we want if we wanted tooLast time I checked having a credit score of 790's you can pretty much get what you wantFor her to tell us that I knew it was a scamSo yes they can try to blame us for it all but they are in the wrong !!!! I want something done about it Final Business Response / [redacted] (4000, 9, 2016/05/03) */ The vacation package was sold with a presentation at Wyndham Vacation Resort, however, Branson Getaways received notification from Wyndham that the [redacted] 's did not qualify for their presentationWe were not told as to why they did not qualify, that is why we scheduled their presentation with Westgate ResortsThere was clearly miscommunication between Branson Getaways, the [redacted] 's and Westgate Resort when qualifying them for the presentationI understand now why the [redacted] 's didn't confirm they own with Westgate because they purchased a Trial Package the last time they toured there, however, Westgate "views" the Trial Package as ownershipDue to the misunderstandings with scheduling the presentation that is required with the vacation package, Branson Getaways will refund the [redacted] 's $minus the two nights used at Grand Oaks Hotel, in which we will give our rate for the hotel nights and not the walk up rate for Grand OaksThe refund total will be $We do apologize for the miscommunications and will be happy to place the [redacted] 's on our do not call list Respectfully, [redacted] Final Consumer Response / [redacted] (4200, 11, 2016/05/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I appreciate the offer , but I am still not satisfiedIt was my first wedding anniversary, it was totally ruined by branson getaways miscommunication , not oursWe did not even stay at the Grand Oak Hotel we stayed at the BarringtonEverything else that I was suppose to receive was canceledSo my anniversary was ruinedWe really feel that we are entitled to a full refund, Since we did everything we was suppose to doWe did not keep anything from branson getawaysThe only thing we got out of it was nights in a hotel, that if I was to stay in branson on my own dime it would not be at the barringtonWe only stayed there due to it being our package that we paid for but got screwed out ofI am normally a calm person but we really feel like we was taken advantage of and it bothers us because we love branson and it left a bad taste in our mouths

Initial Business Response / [redacted] (1000, 15, 2016/07/28) */ I apologize for just now responding to the complaintWe had no record of it until today, 7/27/ Mr [redacted] bought a vacation package to Branson, MO for $on 5/6/ Mr [redacted] had filed a credit card dispute in June and Branson Getaways responded to itOur corporate office had no contact from Mr [redacted] in regards to his purchase until the disputeOnce Mr [redacted] left a message on 6/26/stating he has been trying to get ahold of our company, I personally called Mr [redacted] and left a message on his cell phone XXX-XXX-XXXX asking him to call me back at X-XXX-XXX-XXXX extMr [redacted] never called me backOn 7/9/we received another dispute from Mr [redacted] 's credit card companyBranson Getaways accepted the dispute on 7/10/Therefore, Mr [redacted] needs to contact his American Express to see when the funds will be released back to his account Once again we apologized for the delay in responding to the complaintI would also like to apologize for our sales office in not responding to Mr [redacted] phone messages Respectfully, [redacted] Branson Getaways Customer Care Initial Consumer Rebuttal / [redacted] (3000, 17, 2016/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I accept that after several months of calling, No call backs till it was claimed against the credit card and back and forth of them declining the refund, Even though they stated (I'm sure we can get those phone records) they would give us the opportunity to cancel if my wife was not interested, And after multiple bad reviews on different sites they did finally give me the refundI feel this is a case that the Revdex.com needs to consider if the monthly payment made to them to get a Revdex.com accredited rating is worth their reputationYes Branson Getaways ultimately did give the refund but not until bad reviews and time spent disputing several times with my credit card companyI really feel like people need to be made aware that Branson getaways will make any promise to sell you a package with no intent to back up the promises madeI could say yes they gave the money back just forget it but does that help anyone else? Final Business Response / [redacted] (4000, 19, 2016/08/01) */ Mr [redacted] never contacted our Corporate Office regarding the refund that was discussed with our sales officeThe 1-number to our Corporate office was provided to Mr [redacted] at the time of saleI do understand his frustration with the situation, had he contacted us at the corporate office we could have resolved all these issues without having to go to these measuresOnce our Corporate office learned the details of the exceptions that were made for Mr[redacted] at the time of sale we honored the refund by accepting the credit card disputeAgain I want to apologize to Mr [redacted] that no one from our sales office returned his calls Respectfully, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2016/11/28) */ [redacted] purchased an Open dated Certificate with our company on 3/11/Our records show the [redacted] 's spoke with our reservations department on several occasions throughout the year over the phone and through e-mailsOn 9/19/Mr [redacted] spoke with me and asked to set their arrival dates for 12/9/(2-night stay)I did set it up and explained that within days I will be e-mailing their confirmation itinerary to the e-mail address we have on file [redacted] @aol.com The confirmation e-mail was sent out on 9/20/Branson Getaways has everything confirmed for our clientsPlease see attached confirmation letter that was e-mailed to Mrand Mrs [redacted] Respectfully, [redacted] Branson Getaways Customer care

Initial Business Response / [redacted] (1000, 9, 2015/07/21) */ Branson Getaways responded to Case ID [redacted] (same complaint from the same client)Ms [redacted] money was refunded on 7/17/by Joyce after Ms [redacted] called Joyce to give her the credit card number to be refunded Respectfully, Anastasia [redacted] Branson Getaways

Initial Business Response / [redacted] (1000, 5, 2017/05/09) */ [redacted] called our corporate office this morning and asked for a supervisorI took over the phone call and listened to [redacted] , she was telling me her husband had a kidney transplant and his health is not wellShe asked if she could have a refund and I explained the vacation packages are sold nonrefundable and her package was expired, therefore I would not be able to refund the $She then asked if she could have a partial refund, I explained again about our nonrefundable policy that was disclosed to her when she bought in The [redacted] 's vacation package expired in Our sales department gave her an additional year to use her vacation package upon purchaseWe have spoken with [redacted] on several occasions regarding her vacation and her asking for extensions, we charge $for an extension on our vacation packages, however we have graciously waived the extension fee each and every time [redacted] has askedWhen I spoke with [redacted] today I even offered her to gift her vacation to a friend or family member and she said she didn't have any friends or family to gift or sell it toI apologized to [redacted] , but did not just say "no" sorry! I offered her a solution of gifting the vacation because I cannot refund her money due to our nonrefundable policy and the fact the vacation gift certificate has expiredit was purchased in If [redacted] has a friend or family member that would like to use the vacation and they qualify, we will be happy to help her that way Respectfully, [redacted] Branson Getaways Operations manager XXX-XXX-XXXX ***@bransongetaways.com Initial Consumer Rebuttal / [redacted] (3000, 8, 2017/05/17) */ Thank you for your response to my complaint with Branson Getaways I am NOT pleased with the results of my request of them for all or partial refund of the money they have used since 2013, that I paid them for services unusedThat amount is $coupled with the interest on that amount that is in their account all this time I am so disappointed in Branson Getaways in their refusal to return any of the money I have paid in good faith to them How were my husband and I to know that he would have medical/health issues stemming from his kidney transplant which was done in June at the University of NE Medical Center in Omaha NE? I can provide documentation of any or all of his medical records pertaining to this surgery and subsequent health related issues since the transplant Furthermore, we, as seniors, have no friends who we could gift or sell the Branson Getaways package to, as was indicated by the manager with whom I spoke last week It is disrespectful to senior citizens who can not, for medical reasons, make the trip to Branson for the package purchased, be penalized for our health or age related issues As May is "Older American's Month", it is my intention to seek advice and/or help from any and all legal organizations at my disposal to reopen this issue with Branson Getaways in order to regain my refund in either all or partial that is owed to me Thank you for your service, [redacted] cc [redacted] ***

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