Kesa LLC

As a courtesy we will issue a full refund of $back to the customer in good faith that the product will be returned back to usPlease allow 7-business days for that to reflect and the return address for retuning the product is below Novus PO Box ***Phoenix, AZ 85072-

Per system notes and recorded phone call, we did offer for Ms [redacted] to return the products with a valid RMA number for a full refund or if Ms [redacted] did not want to wait up to days for her refund to be processed she could accept a 50% courtesy refund that would have been submitted the day of the phone callMs [redacted] did deny both offers and the call was endedAs a courtesy we will issue a full refund in good faith that the products will be confirmed returned back to usPlease allow 7-business days for that refund to reflect and the return address is below Novus PO Box ***Phoenix, AZ 85072-

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

The customer's information is not in our systemPlease provide the order confirmation number or reference number so we can resolve this issue

Per system records, the charge of $that the complainant had requested as a refund has already been disputed through the financial institutionWe are unable to issue any refunds at this time and the complainant will have to contact their financial institution for further information regarding the charge

Per system records, the customer was issued RMA numbers that made their products eligible for a full refund regardless of when they returned it, since they threatened to contact the Revdex.com and agreed to return the product for a full refund if they didn’t file a complaint However, as a courtesy to the customer, we have issued a full refund back to the card that was used to place the original orderPlease allow 5-business days for the refunds to process and credit your accountWe do apologize for any inconvenience this may have caused you While we try to make all customers aware of the Terms and Conditions when they place an order, we do understand that some customers may have overlooked themIf you have already received a product from us, please feel free to keep this product as a courtesy We do ask that the customer return the product that they have received to the following address: NovuDerm Returns PO Box Phoenix, AZ 85072- We recommend shipping through USPS, as most other companies do not deliver to PO Boxes Refund information: 02/06/08:35am - Refunded - $Trans-ID: [redacted] 02/06/08:35am - Refunded - $Trans-ID: [redacted] Thank you for allowing us to correct this situation for you

Per recorded phone call on March 14, the complainant did verbally agree to a RMA number to return the product back to us for a full refund to avoid all further disputes As a courtesy we will issue a full refund on the charge of $that was billed on March 12, in good faith that the product will be confirmed returned back to us with the RMA numberPlease allow 7-business days for that refund to reflect and the return address is below NovuDerm PO Box ***Phoenix, AZ 85072-

Complaint: ***I am rejecting this response because:My financial Institution have reverse my dispute to the merchant favor, as can be see from my statement enclosed.My financial institution had deducted my account paid to the merchant for the amount of and on March 23, 2016.The financial institution told me they already paid to the merchant and closed the dispute it is up to merchant to refund the dispute Sincerely,*** ***

Complaint: ***I am rejecting this response because: As per business response to my financial institution, they refused to refund both charges on my account and have only refunded one chargeMy financial institution did file a fraud claim for two charges, but again only one was refunded to meMy financial institution can not take any further actionsAs I previously stated, I will be happy to send the product to you to get the full refundI have seen the same complaints from other customers and they were a given a full refundPlease accommodate my request by providing me with the address where I can send your merchandise and refund me $97.41.Sincerely,*** ***

Per system records there was an error in the shipping address when it was entered into our systemWe did not receive notification from the complainant regarding the delay in shipment until after the charges for the products were billed to the complainantThe orders were entered into our
system on March 8, and the charges for those products were billed on March 23, We did not receive any communication from the complainant until March 26, Per system records we received the two returned products due to the error in the address as returns on April 1, and the complainant had filed a charge back on the charges on April 5, Because the dispute is currently active on the accountWe are unable to issue any further refunds at this time and all information has been provided to the financial institution

Unfortunately, our Trial program does not work like thatAs agreed to by the Terms and Conditions of the original order, we send the customer a 30-Day supply of product for the price of shipping as part of a Day Trial, which begins the date of the orderThey have Days from the date of the
order to try the product and decide if they would like to continue receiving it monthlyIf the customer decides that you do not wish to receive the product monthly, all they need to do is call or email our Customer Care center and we are happy to cancel the Trial However, we did not receive a cancellation request in the Day time frame, so we charge the full price for the product that was ordered
As a courtesy to the customer, we have issued a full refund of $and $as of today, Please be advised that while refunds typically take 5-business days to process, I have seen it take up to daysIf the customer still has not received the refund at this point in time, we advise them to contact their financial institution for alternative methods of obtaining a refund
We do ask that the customer return the products to the address below, being that they are full day supplies:
Novus Returns
PO Box 52033Phoenix, AZ 85072-
We suggest that the product is shipped through USPS, as most other shipping companies do not deliver to PO Boxes

The complainant has never contacted us prior to the cancellation request regarding the lack of delivery of the products and because the address was entered into our system by the complainant at the beginning of the order, there was no way for us to know if the address was correct or incorrectAs a
courtesy we will issue a total refund of $as we have confirmed that a total of products have been returned back to our fulfillment centerWe are unable to issue any further refunds as the lack of communication regarding delivery and we did offer to sent out replacement shipments of the productsPlease allow 7-business days for that refund of $to reflect and the subscription has been confirmed cancelled

We fight all disputes that are filed against usWhether or not you were issued a refund for the charges at that point is up to your financial institutionOnce again, due to the dispute on file, we will not be issuing any refunds to the account

Complaint: ***I am rejecting this response because:When I talked to the credit card company, I was told they were not willing to cooperate My understanding is that they just want the credit card company to take off the charge I know I am not the only person who has had this problem & it is very unfortunate that this company is allowed to take advantage of the consumer.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
Merchant is lie they never contact me.I did call merchant first as I did not received trail products.And they told me the product was return to them due to address error by them
Again, why should I paid for what I never received
Enclosed is the latest letter shown that merchant cannot be contact from the CITI bank.I be3lived this a rip off operation, ***
Sincerely,*** ***

The charges of $and $are for the products that the customer currently has and not for a new shipmentThey were shipped two day supplies of products in which they had days to evaluate themWe did not hear from the complainant within their 14-day trial period so we assumed that
they enjoyed the products and were billed accordingly for themThis was outlined in the terms and conditions that the complainant did agree to when the order was placed
As a courtesy to the customer, we have issued a full refund of $and $back to the account used to place the original order in good faith that the customer will return the products back to the following address:
NovuDerm Returns
** *** *** *** ** ***
We suggest that the customer returns the products through USPS, as many companies do not deliver to PO BoxesPlease be advised that while refunds typically take 7-business days to process, I have seen it take up to daysIf the complainant still has not received their refund at that point in time, please advise them to contact their financial institution for alternative methods of obtaining a refund

Per system records, we did try to make contact with the customer and it was unsuccessfulThe subscription was confirmed cancelled as of February 13, As a courtesy we will issue two full refunds of $and $in good faith that the products will be confirmed returned back to usPlease
allow 7-business days for that refund to reflect and the return address is below.
Novus
PO Box ***Phoenix, AZ 85072-

Per system records, the customer has filed multiple disputes against the charges on her accountDue to this, we are unable to refund any charges on the account

The terms and conditions were available throughout the ordering process and the complainant did have to agree to them when the order was originally placedAs a courtesy we will issue a full refund of $in good faith that the product will be confirmed returned back to usPlease allow 7-
business days for that refund to reflect and the return address is below.
NovuDerm
PO Box 52033Phoenix, AZ 85072-

The complainant has not communicated a cancellation request via phone or email. The charge of $98.41 is for the product that the complainant currently has and not for a new shipment. As the complainant did state, a dispute has already been filed on the charge of $98.41 through the financial...

institution. Because the dispute has already been filed with the financial institution we are unable to issue any refunds at this time as we try to prevent multiple credits on a single transaction. All communication regarding the charge will be sent directly to the financial institution when it is requested. The subscription has been cancelled and all further shipments and charges have been cancelled.