We are sorry to see Ms [redacted] now filing a complaint via Revdex.com after her attorney also recently sent us several threatening messages Sage Rentals upholds the highest standards in our relations with our owner clients Our firm is also a highly-respected member of the Lake Chelan business and active supporter of numerous non-profit causes in the community This client cancelled their agreement with our firm for very different reasons than "a past dispute over accounting practices" and this complaint misrepresents several important facts We have already addressed two separate requests from this client about accounting practices from prior years While no other clients have ever raised similar concerns and we deny any misconduct, we chose to refund this client $6,in June as a courtesy for direct third-party advertising costs incurred from - that were passed to all clients We also paid this client $in March as their final settlement payment to resolve a clerical error in commission charges from a guest stay in November 2016.This complaint is misleading, as we refuted in multiple responses to attorney's threatening letters As a small business, we must be cautious to avoid situations where we obtain rental guests for a property owner client who then cancels their agreement and moves to a competing firm In this situation, that competing firm is also owned by the son of our former employee and the circumstances of the transition were very suspiciousTo avoid harm to our business in such situations, Paragraph of the Agreement very clearly states that “if either party gives written notice of their desire to terminate this Agreement, Agent shall nevertheless be paid as provided in this Agreement for any reservations made prior to the effective date of such termination.” At the time of their cancellation notice on October 10, 2016, Sage Rentals had already earned $5,in commissions for confirmed guest reservations scheduled for We sought to meet or discuss the termination with this client and they bluntly refused All guest reservations had to be cancelled and none could be moved as a result The amount claimed by this client is the commission our firm was owed for our direct expense and staff time to market and reserve the house during the year preceding their untimely cancellationWe have responded professionally to all inquiries from this client and the very forceful demands from her attorney We regret that they have chosen to file a Revdex.com complaint in an effort to tarnish our reputation
Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] While I think that I could have given Sage more time to resolve this dispute, given the circumstances and the nature of my initial conversation with Karston, I don't believe my complaint was premature That said, this resolution is satisfactory to me, and I would like to close the complaint.Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Adam did not answer our complaint Within his lengthy response, here is the key to our dispute: “All guest reservations had to be cancelled and none could be moved as a result.” Adam never consulted us or even informed us before canceling the reservations Why is it that the guest reservations “had to be cancelled”? If Adam had handed the reservations over to us, we would not be having this dispute Adam had no right to cancel reservations he expected us to pay for Now that he has canceled the reservations, he has no right to charge us for them Sincerely, [redacted]
Ms [redacted] is simply restating the same allegations to which we have already responded I offered to meet or talk with her and her husband, but they declined I replied that they still owed us a management fee for reservations already booked and that we were forced to cancel those reservations if they refused to honor those reservationsThey refused to make their property available for rental and all booked guests cancelled their reservations as a result.It's important to note that Ms [redacted] is reiterating her position against a backdrop of having also filed a highly critical deposition against our firm last monthThis is related to a lawsuit we filed against a former employee, who we believe violated the non-compete clause in her employment agreement by recruiting Ms [redacted] (and at least four other property owners) to cancel their agreements with our firmThose properties were subsequently managed by our former employee's son, who had no prior vacation rental management experience We also suspect that many of the guests who cancelled their reservations for Ms [redacted] ' property ultimately booked directly with the new property managerMs [redacted] ' request for us to refund management fees we earned is in conflict with the terms of our management agreementThey are complaining under a pretense when they suffered no actual financial loss and our firm lost over $250,in bookings to the new property manager and, we allege, our former employee (his mother)We would like to have these issues behind us so we can focus on rebuilding our small business
We agree the contract says “if either party gives written notice of their desire to terminate this Agreement, Agent shall nevertheless be paid as provided in this Agreement for any reservations made prior to the effective date of such termination.” The contract also says that Sage only gets paid if we collect rental income from a booking. Sage claims that “We sought to meet or discuss the termination with this client and they bluntly refused. All guest reservations had to be cancelled and none could be moved as a result.” Adam misrepresents his invitation to talk. His email started with: “I would love to meet and discuss your concerns and whether there’s anything we can do to better serve you.” He then proceeded to try to justify Sage’s actions that we had complained about in the past. We declined to meet to talk about continuing to stay with his service. We said we had made up our minds to leave and didn’t want to talk about the reasons any further At no time did Adam offer to talk about the process of the termination or the future reservations prior to his canceling the reservations. Furthermore, by contract, Sage is required to send us a statement on the 10th of every month. We gave notice on October 10th. After we gave notice but while we were still under contract, Sage stopped sending us statements, including the one that was due on October 10th, even though we requested it. By the time Sage sent a statement on December 13th charging us for the future reservations, they had already canceled the reservations Sage canceled the reservations without our permission. They never offered to discuss the future reservations or to turn them over to us. We never had the opportunity to collect rental income from the bookings. Therefore, by the terms of the contract, Sage should not be paid for those bookings Thank you, *** ***
We are sorry to see Ms. [redacted] now filing a complaint via Revdex.com after her attorney also recently sent us several threatening messages. Sage Rentals upholds the highest standards in our relations with our owner clients. Our firm is also a highly-respected member of the Lake Chelan business...
and active supporter of numerous non-profit causes in the community. This client cancelled their agreement with our firm for very different reasons than "a past dispute over accounting practices" and this complaint misrepresents several important facts. We have already addressed two separate requests from this client about accounting practices from prior years. While no other clients have ever raised similar concerns and we deny any misconduct, we chose to refund this client $6,837.28 in June 2016 as a courtesy for direct third-party advertising costs incurred from 2013 - 2014 that were passed to all clients. We also paid this client $318.00 in March 2017 as their final settlement payment to resolve a clerical error in commission charges from a guest stay in November 2016.This complaint is misleading, as we refuted in multiple responses to attorney's threatening letters. As a small business, we must be cautious to avoid situations where we obtain rental guests for a property owner client who then cancels their agreement and moves to a competing firm. In this situation, that competing firm is also owned by the son of our former employee and the circumstances of the transition were very suspicious. To avoid harm to our business in such situations, Paragraph 9 of the Agreement very clearly states that “if either party gives written notice of their desire to terminate this Agreement, Agent shall nevertheless be paid as provided in this Agreement for any reservations made prior to the effective date of such termination.” At the time of their cancellation notice on October 10, 2016, Sage Rentals had already earned $5,860 in commissions for confirmed guest reservations scheduled for 2017. We sought to meet or discuss the termination with this client and they bluntly refused. All guest reservations had to be cancelled and none could be moved as a result. The amount claimed by this client is the commission our firm was owed for our direct expense and staff time to market and reserve the house during the year preceding their untimely cancellation. We have responded professionally to all inquiries from this client and the very forceful demands from her attorney. We regret that they have chosen to file a Revdex.com complaint in an effort to tarnish our reputation.
Revdex.com,
Mrs. [redacted] has filed a complaint prematurely. I am the owner of Sage Vacation Rentals and I personally spoke with Mrs. [redacted] on Sunday, August 16, at approximately 4:00 pm. I explained that I would contact the owner of the property and respond to her by...
Tuesday, August 18. I spoke with the owner of the vacation rental on Monday, August 17 (today), confirmed that the owner is willing to grant a full refund, and I was planning to contact Mrs. [redacted] during business hours tomorrow to share that update with her.
The Lake Chelan valley is in the middle of a wildfire crisis and Mrs. [redacted] lack of compassion, patience, and courtesy is very unfortunate. I have already left a voicemail message for her this evening (at 10:40 pm) and I am sending a follow up email now.
Please removed this complaint from our business record.
Thank you,
Adam R[redacted]
Sage Vacation Rentals
[redacted]@sagerentals.com
206-799-1059
Complaint: [redacted]
I am rejecting this response because:
Adam did not
answer our complaint. Within his lengthy
response, here is the key to our dispute:
“All guest reservations had to be cancelled and none could be moved as a
result.”
Adam never
consulted us or even informed us before canceling the reservations. Why is it that the guest reservations “had to
be cancelled”?
If Adam had
handed the reservations over to us, we would not be having this dispute. Adam had no right to cancel reservations he expected us to
pay for. Now that he has canceled the reservations, he has no right to
charge us for them.
Sincerely,
[redacted]
Ms. [redacted] is simply restating the same false allegations to which we have already responded. I offered to meet or talk with her and her husband, but they declined. I replied that they still owed us a management fee for reservations already booked and that we were forced to cancel those reservations if they refused to honor those reservations. They refused to make their property available for rental and all booked guests cancelled their reservations as a result.It's important to note that Ms. [redacted] is reiterating her position against a backdrop of having also filed a highly critical deposition against our firm last month. This is related to a lawsuit we filed against a former employee, who we believe violated the non-compete clause in her employment agreement by recruiting Ms. [redacted] (and at least four other property owners) to cancel their agreements with our firm. Those properties were subsequently managed by our former employee's son, who had no prior vacation rental management experience. We also suspect that many of the guests who cancelled their reservations for Ms. [redacted]' property ultimately booked directly with the new property manager. Ms. [redacted]' request for us to refund management fees we earned is in conflict with the terms of our management agreement. They are complaining under a false pretense when they suffered no actual financial loss and our firm lost over $250,000 in bookings to the new property manager and, we allege, our former employee (his mother). We would like to have these issues behind us so we can focus on rebuilding our small business.
Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted]. While I think that I could have given Sage more time to resolve this dispute, given the circumstances and the nature of my initial conversation with Karston, I don't believe my complaint was premature. That said, this resolution is satisfactory to me, and I would like to close the complaint.Regards, [redacted]
We are sorry to see Ms [redacted] now filing a complaint via Revdex.com after her attorney also recently sent us several threatening messages Sage Rentals upholds the highest standards in our relations with our owner clients Our firm is also a highly-respected member of the Lake Chelan business and active supporter of numerous non-profit causes in the community This client cancelled their agreement with our firm for very different reasons than "a past dispute over accounting practices" and this complaint misrepresents several important facts We have already addressed two separate requests from this client about accounting practices from prior years While no other clients have ever raised similar concerns and we deny any misconduct, we chose to refund this client $6,in June as a courtesy for direct third-party advertising costs incurred from - that were passed to all clients We also paid this client $in March as their final settlement payment to resolve a clerical error in commission charges from a guest stay in November 2016.This complaint is misleading, as we refuted in multiple responses to attorney's threatening letters As a small business, we must be cautious to avoid situations where we obtain rental guests for a property owner client who then cancels their agreement and moves to a competing firm In this situation, that competing firm is also owned by the son of our former employee and the circumstances of the transition were very suspiciousTo avoid harm to our business in such situations, Paragraph of the Agreement very clearly states that “if either party gives written notice of their desire to terminate this Agreement, Agent shall nevertheless be paid as provided in this Agreement for any reservations made prior to the effective date of such termination.” At the time of their cancellation notice on October 10, 2016, Sage Rentals had already earned $5,in commissions for confirmed guest reservations scheduled for We sought to meet or discuss the termination with this client and they bluntly refused All guest reservations had to be cancelled and none could be moved as a result The amount claimed by this client is the commission our firm was owed for our direct expense and staff time to market and reserve the house during the year preceding their untimely cancellationWe have responded professionally to all inquiries from this client and the very forceful demands from her attorney We regret that they have chosen to file a Revdex.com complaint in an effort to tarnish our reputation
Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] While I think that I could have given Sage more time to resolve this dispute, given the circumstances and the nature of my initial conversation with Karston, I don't believe my complaint was premature That said, this resolution is satisfactory to me, and I would like to close the complaint.Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Adam did not answer our complaint Within his lengthy response, here is the key to our dispute: “All guest reservations had to be cancelled and none could be moved as a result.” Adam never consulted us or even informed us before canceling the reservations Why is it that the guest reservations “had to be cancelled”? If Adam had handed the reservations over to us, we would not be having this dispute Adam had no right to cancel reservations he expected us to pay for Now that he has canceled the reservations, he has no right to charge us for them Sincerely, [redacted]
Ms [redacted] is simply restating the same allegations to which we have already responded I offered to meet or talk with her and her husband, but they declined I replied that they still owed us a management fee for reservations already booked and that we were forced to cancel those reservations if they refused to honor those reservationsThey refused to make their property available for rental and all booked guests cancelled their reservations as a result.It's important to note that Ms [redacted] is reiterating her position against a backdrop of having also filed a highly critical deposition against our firm last monthThis is related to a lawsuit we filed against a former employee, who we believe violated the non-compete clause in her employment agreement by recruiting Ms [redacted] (and at least four other property owners) to cancel their agreements with our firmThose properties were subsequently managed by our former employee's son, who had no prior vacation rental management experience We also suspect that many of the guests who cancelled their reservations for Ms [redacted] ' property ultimately booked directly with the new property managerMs [redacted] ' request for us to refund management fees we earned is in conflict with the terms of our management agreementThey are complaining under a pretense when they suffered no actual financial loss and our firm lost over $250,in bookings to the new property manager and, we allege, our former employee (his mother)We would like to have these issues behind us so we can focus on rebuilding our small business
We agree the contract says “if either party gives written notice of their desire to terminate this Agreement, Agent shall nevertheless be paid as provided in this Agreement for any reservations made prior to the effective date of such termination.” The contract also says that Sage only gets paid if we collect rental income from a booking. Sage claims that “We sought to meet or discuss the termination with this client and they bluntly refused. All guest reservations had to be cancelled and none could be moved as a result.” Adam misrepresents his invitation to talk. His email started with: “I would love to meet and discuss your concerns and whether there’s anything we can do to better serve you.” He then proceeded to try to justify Sage’s actions that we had complained about in the past. We declined to meet to talk about continuing to stay with his service. We said we had made up our minds to leave and didn’t want to talk about the reasons any further At no time did Adam offer to talk about the process of the termination or the future reservations prior to his canceling the reservations. Furthermore, by contract, Sage is required to send us a statement on the 10th of every month. We gave notice on October 10th. After we gave notice but while we were still under contract, Sage stopped sending us statements, including the one that was due on October 10th, even though we requested it. By the time Sage sent a statement on December 13th charging us for the future reservations, they had already canceled the reservations Sage canceled the reservations without our permission. They never offered to discuss the future reservations or to turn them over to us. We never had the opportunity to collect rental income from the bookings. Therefore, by the terms of the contract, Sage should not be paid for those bookings Thank you, *** ***
We are sorry to see Ms. [redacted] now filing a complaint via Revdex.com after her attorney also recently sent us several threatening messages. Sage Rentals upholds the highest standards in our relations with our owner clients. Our firm is also a highly-respected member of the Lake Chelan business...
and active supporter of numerous non-profit causes in the community. This client cancelled their agreement with our firm for very different reasons than "a past dispute over accounting practices" and this complaint misrepresents several important facts. We have already addressed two separate requests from this client about accounting practices from prior years. While no other clients have ever raised similar concerns and we deny any misconduct, we chose to refund this client $6,837.28 in June 2016 as a courtesy for direct third-party advertising costs incurred from 2013 - 2014 that were passed to all clients. We also paid this client $318.00 in March 2017 as their final settlement payment to resolve a clerical error in commission charges from a guest stay in November 2016.This complaint is misleading, as we refuted in multiple responses to attorney's threatening letters. As a small business, we must be cautious to avoid situations where we obtain rental guests for a property owner client who then cancels their agreement and moves to a competing firm. In this situation, that competing firm is also owned by the son of our former employee and the circumstances of the transition were very suspicious. To avoid harm to our business in such situations, Paragraph 9 of the Agreement very clearly states that “if either party gives written notice of their desire to terminate this Agreement, Agent shall nevertheless be paid as provided in this Agreement for any reservations made prior to the effective date of such termination.” At the time of their cancellation notice on October 10, 2016, Sage Rentals had already earned $5,860 in commissions for confirmed guest reservations scheduled for 2017. We sought to meet or discuss the termination with this client and they bluntly refused. All guest reservations had to be cancelled and none could be moved as a result. The amount claimed by this client is the commission our firm was owed for our direct expense and staff time to market and reserve the house during the year preceding their untimely cancellation. We have responded professionally to all inquiries from this client and the very forceful demands from her attorney. We regret that they have chosen to file a Revdex.com complaint in an effort to tarnish our reputation.
Revdex.com,
Mrs. [redacted] has filed a complaint prematurely. I am the owner of Sage Vacation Rentals and I personally spoke with Mrs. [redacted] on Sunday, August 16, at approximately 4:00 pm. I explained that I would contact the owner of the property and respond to her by...
Tuesday, August 18. I spoke with the owner of the vacation rental on Monday, August 17 (today), confirmed that the owner is willing to grant a full refund, and I was planning to contact Mrs. [redacted] during business hours tomorrow to share that update with her.
The Lake Chelan valley is in the middle of a wildfire crisis and Mrs. [redacted] lack of compassion, patience, and courtesy is very unfortunate. I have already left a voicemail message for her this evening (at 10:40 pm) and I am sending a follow up email now.
Please removed this complaint from our business record.
Thank you,
Adam R[redacted]
Sage Vacation Rentals
[redacted]@sagerentals.com
206-799-1059
Complaint: [redacted]
I am rejecting this response because:
Adam did not
answer our complaint. Within his lengthy
response, here is the key to our dispute:
“All guest reservations had to be cancelled and none could be moved as a
result.”
Adam never
consulted us or even informed us before canceling the reservations. Why is it that the guest reservations “had to
be cancelled”?
If Adam had
handed the reservations over to us, we would not be having this dispute. Adam had no right to cancel reservations he expected us to
pay for. Now that he has canceled the reservations, he has no right to
charge us for them.
Sincerely,
[redacted]
Ms. [redacted] is simply restating the same false allegations to which we have already responded. I offered to meet or talk with her and her husband, but they declined. I replied that they still owed us a management fee for reservations already booked and that we were forced to cancel those reservations if they refused to honor those reservations. They refused to make their property available for rental and all booked guests cancelled their reservations as a result.It's important to note that Ms. [redacted] is reiterating her position against a backdrop of having also filed a highly critical deposition against our firm last month. This is related to a lawsuit we filed against a former employee, who we believe violated the non-compete clause in her employment agreement by recruiting Ms. [redacted] (and at least four other property owners) to cancel their agreements with our firm. Those properties were subsequently managed by our former employee's son, who had no prior vacation rental management experience. We also suspect that many of the guests who cancelled their reservations for Ms. [redacted]' property ultimately booked directly with the new property manager. Ms. [redacted]' request for us to refund management fees we earned is in conflict with the terms of our management agreement. They are complaining under a false pretense when they suffered no actual financial loss and our firm lost over $250,000 in bookings to the new property manager and, we allege, our former employee (his mother). We would like to have these issues behind us so we can focus on rebuilding our small business.
Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted]. While I think that I could have given Sage more time to resolve this dispute, given the circumstances and the nature of my initial conversation with Karston, I don't believe my complaint was premature. That said, this resolution is satisfactory to me, and I would like to close the complaint.Regards, [redacted]